I recently used this location to load two uboxes. My gps told me to turn before I was meant to turn but it wasn't difficult to find. This location is not like other Uhaul locations I have been to though. Upon arrival I wasn't positive where to go at first. You'll need to enter the large warehouse and take a left to go to the window. If you don't see anyone just speak up and someone will come help you. The team was very helpful and kind. They are extremely efficient and quick which is awesome. Once we signed everything they brought our uboxes out to the parking lot for us to load. We were able to come over two days to finish loading everything. Each time we left they took the uboxes back inside and we never had to wait long for them to bring them back out when we came back to load more things up. The day that our boxes were picked up for transit this location called to let me know they were on their way to my final destination. I would absolutely use this location again. read more

U-Haul - Self Storage Near Me - Panorama City, California

I scheduled a U-Haul 9ft van pick up a day before and when I got there in the morning at 7:30am (my scheduled pick up time), the app said I had to call and they told me that the staff didn't put my key in the lockbox and therefore no 9ft vans were available. They were able to assign me to the other U-Haul location a few minutes away. read more

This is a shout out to Dolly and Daniel at the U-Haul facility in Panorama City California. I just wanted to say thank you for making my move out of state so easy. You're kind, friendly, efficient, and fabulous employees of U-Haul! They are lucky to have you! Here's wishing you all the best for many years to come. read more

I was hesitant at first considering all the bad reviews but surprisingly they met my expectations. My Ubox arrived on the scheduled date & drop off window was 8am-12pm. My Ubox arrived at 9:30am. On the pickup date they were 2 hours delayed but I was able to call them and receive updates. read more

Very unprofessional location. Never had an issue with other Uhaul locations. Staff are not helpful. Only rented at this location because they have the earliest pick up but unfortunately, checked in at 7am but it took more than 1 hour of wait. Would not recommend this place at all. Deserves 0 star read more

If you are in the San Fernando Valley and want to rent a U-Haul vehicle (or buy moving supplies) this is the place to go to. First U-Haul place we went only had one truck left and was closed for lunch (on a Saturday). Second U-Haul place we went had lots of trucks, but they were all either reserved or only available for one way trips. The second place we went contacted U-Haul Moving & Storage Of Panorama City and we were told to go there. It's at the end of the road (on the street just north of the railroad underpass on Van Nuys Blvd) in the Plant area. They had lots of trucks there, as well as lots of moving supplies, and was much better looking, inside and out, than the first two places we went. As I said at the beginning, if you are in the San Fernando Valley and want to rent a U-Haul vehicle (or buy moving supplies) go here. read more

The panorama city location was helpful with supporting my family's moving and storage needs.

Bad service and unprofessional. Just ignored us and did not attend to us after waiting for half an hour

Excellent customer service! My experience with this U-Haul location was great. I was scheduling a delivery of U-Boxes from Nashville, TN. All the details and logistics up to this part of the process had been frustrating, but once things got to this location, it got much easier! A couple days before the boxes arrived at the U-Haul Panorama City location, I got a call from from the store confirming the status and giving me an estimate. Then, when the boxes got to Panorama City, Ariel and the team were very helpful and communicative about the timing of the drop off and pick up to my parents' house. Ariel delivered the boxes as scheduled, and she was extremely helpful and attentive. And she even followed up with me to confirm that everything went well. I hate to say that don't expect much when dealing with moving companies, but this experience far exceeded my expectations. I would definitely set things up through this location again. Thank you so much, Ariel, and your team!! My family is so appreciative! read more

U-Haul is absolute garbage they will mistreat you and then when you let them know how unhappy you are with them instead of trying to learn from their mistakes and make it right with a paying customer they're idea of customer service is to BLACKLIST you so that you can never go to any uhaul ever again. This is no way to do business they screwed me out of $300 dollars and refuse to take responsibility for their absolute trash service which isnt even worth a penny. Dont risk the hassle & stress if you need a truck use budget truck or a moving company because U-Haul doesnt know how to run a business professionally they have the worst service and have the nerve to blacklist you for hurting their precious feelings. But seriously these people are just horrible human beings, having to deal with all the moving crap is hard enough and they just make it so much worse. P.S. As the great Eminem would say, I wouldn't even piss on this place to put out a fire! HORRIBLE STAFF. HORRIBLE COMPANY read more

I reserved 4 U-boxes three weeks in advance of my move. The day before delivery, I was contacted and told that they had a scheduling issue with a sick driver, so my 8-10 delivery would be moved to noon, and they would bring the boxes on a trailer. They never said they would not remove the boxes from the trailer. On the day of delivery, they showed up after 5 pm with only 2 of our 4 boxes, did not take them off the trailer, and parked them in a location inaccessible for loading. I spent over 4 hours being transferred back and forth between departments trying to work out these issues. I lost an entire day of loading, which was the only day I had help, and had to reschedule my entire move. I will never use U-Haul again. I am currently having to dispute the charge with my bank because no one from U-Haul will refund my money for services that were never rendered. When I called they transfer me back and forth between departments. I was literally bounced between three departments twice in sequence during one of my many calls before I finally gave up and called my bank. My professional movers will now be at my house and complete everything for not much more than U-Haul's price in two days. They will pack the remaining boxes, disassemble and wrap my furniture, load the truck then unload on the other end and set up all my furniture. And I will get all my items in far less time. U-Haul is a SCAM! read more

Good place to rent U-Haul. They are in a nice office park so you don't have to put up with day laborers harassing people offering their trucks instead. The people who work there are professional and very nice also. I use this place for my U-Haul needs. read more

I've been to this location twice. I had great experiences both times, but this last time in particular was amazing and it all had to do w/ the employee "Ariel". She went above and beyond her duties to assist me when she already had a desk full of assignments to complete and was closing. She didn't have to add me on to her pile but she took the extra 5 minutes to do so and it meant so much to me! Also provided me the ability to pick up some couches I was rushing to get. I truly appreciate the extra mile that Ariel went for my family and I will definitely recommend others, as well as continue to frequent this location. Thanks so much, Ariel! read more

I was supposed to receive 4 U-Boxes on 6/11/2021 between 12-4 p.m. and was told I would receive a confirmation phone call the day before. There was no confirmation call, and once the time frame was past, I called UHaul and spoke with Stephanie at the Panorama City, CA office and she told me I would not be able to receive my boxes until 6/14/2021. I told her that would ruin my move, as I had movers scheduled and needed to move out. At that point, she was able to get an employee, Antonio, to deliver just one U-Box that evening. However, the U-Box was on a trailer and he was unable to position the U-Box where it was supposed to go. The U-Box was supposed to come with blankets and blocks for the wheels so it wouldn't roll on my driveway, and it came with nothing. I had to find my own bricks to put under the wheels. Antonio promised that the following day, 6/12/2021, two more boxes would arrive and that they would bring the fork lift with them to position the boxes where they needed to be. On 6/12/2021 I received a call from Drew at UHaul that I would receive the two U-Boxes by 2 p.m. At 4 p.m., one UHaul employee arrived with the two U-Boxes on a trailer without a forklift. He tried to insist that he put the U-Boxes at my curb, which is not allowed in my city. He finally put the two U-Boxes in my driveway in such a way that they completely blocked the opening to the first U-Box that had been delivered, rendering it useless. He said he was not allowed to move that original U-Box, that his only job was to deliver the two, complained about the lack of benefits and poor pay rate at UHaul, and he left. I then spoke with Hadye by phone, who promised to get a message to Dahlia, the manager at the Panorama City office, but I heard nothing back. At that point another UHaul employee showed up in a truck to try and move the UBoxes around so we could access them, had difficulty maneuvering the truck and just left without doing anything. On 6/14/2021 I was in a panic because I still did not have the 4th box, one of the boxes was completely blocked still, my movers were headed to my house, and I had to get all of my belongings into the UBoxes that day. When I called UHaul that morning, the man on the phone could not find any information about it, but said he would call me back, which he didn't. Finally, at noon I received a call from Lee that he was on his way to deliver the 4th box. I had already had my movers for two hours at my house, unable to work. Lee did deliver the box, move the other ones so we could access all of them, and I ended up spending an extra $300 for my movers to stay late due to UHaul's problems. Due to my doubts about UHaul, I decided to not leave town until I knew the boxes had been picked up on 6/15/2021 as scheduled. Sure enough, 6/15/2021 came and went without a pickup and without any phone calls. In the meantime, understand that by this time I had called UHaul perhaps 15 times during the whole debacle, and each and every time I was on hold for at least 20 minutes. read more

Decent service from customer service rep A couple of glitches with the truck but it got solved by the GM. I would rent from this place again read more

What a great experience! Ariel made that experience happen. I have dealt with so many U-Haul companies over the years and by far this was the best one. All my needs were met far beyond expectations. Thank you so much Ariel for everything. I will be sending referrals read more

I've been renting trucks a long time. This by far was the best, easiest, cleanest rental experience ever! The location is off the main roads, in an industrial park which seemed weird at first but it was so easy and quiet, no stress. I was able to leave my car there. They also gave me great tips about how to maximize my time and also showed me on the rental agreement how to not over fill my gas on return-- why no one had never told these things before is beyond me. The return was a breeze. They were all so nice. Only place I want to rent a truck from again. read more

I could not be more satisfied with Uhaul Panarama City. They were very professional, friendly and when the corporate office would screw things up, they would fix it. I will continue to be a Uhaul customer for life. read more

This U-Haul has the worst communication with their team members and customer service. I scheduled a U-Box delivery two weeks in advance. I was contacted the day before the delivery, and told the box couldn't be delivered to my home location-even though it had previously been delivered. I was then told it could and to be home between the hours of 9-5pm for delivery. Around 4:00pm the supervisor Freddy told me the UBox was on the way. At 5:30pm I called because the box still was not here. A girl told me the box could no longer be delivered. Throughout the day I was told so many different things. This location needs to get their act together. They need to communicate with their employees and most of all their customers. read more

No service skills or customer skills. Better if you drive 5 miles more to a different location.

I picked up and rented a truck and trailer combo yesterday, and I'm very happy with the panorama city uhaul. Yvette is super helpful and the whole staff is awesome! Would definitely come back. read more

05-04-18 Went into the 7610 van nuys blvd location to have a hitch installed on a brand new promaster city. Damaged both my bumper and back doors in the process and left surface scratches on my rear lights, which they did at least try to buff out. Someone gang tagged the side of my vehicle whilst sat in the bay being worked on. Answer by Sergio Ramirez Manager/owner...should have gone to dodge. "This is what happens when you go to the cheapest place. If you try to make a claim they will just laugh at you. If I wanted to damage your vehicle I would have scratched the whole side and told you to get the fuck out of here". If you have a nice vehicle and do not want it damaged...DO NOT GO HERE!! There are other locations that will do a hitch for you. (He did knock off the shipping of the hitch because my wiring didn't arrive on time and knocked off I hour of labor because the call center you speak to when you call 818-786-6400 put in the wrong code for my SLT). Waiting to see what uhaul does to fix this issue. I will update. read more