I rent small trailers to haul my motorcycle-i needed the ball on the receiver flipped over for a lower tow angle. ELVIS greeted me in a very manner, and in literally 60 seconds flipped the tow ball-and no charge, normally $20.. ELVIS you rock-thank you Brad D read more

Person who helped me in the morning was very helpful nice guy to talk to didn't get his name , Aaron the guy who I return the truck too can really use some customer service , was kinda rude when asking me about the gas , don't know what his problem was , I put gas before I return the truck but he was acting like I returned it on empty , he said I was short a gallon , charge me for it then being rude about me going to go get more gas when you can just charge me for it , Aaron work on your customer service read more

It's that time of the year barbecue season and when I went to go check my tank, I was on empty so I was searching around. They have grocery stores that do exchanges but then I saw that U-Haul does propane refill so I went there. Guy was super knowledgeable and very Informative about the difference between filling here versus doing an exchange. The price is actually cheaper doing a refill, I paid about $19 and change versus exchange would've been about like 20+ dollars. Also, I know for sure that when I do an exchange, it isn't filled to the max because when I put it on my scale for my grill. It doesn't go all the way down. Come here to refill your propane! They take credit cards. read more

Tom and the crew are very helpful and on top of it. I have a storage here as well. Highly recommend.

Tow Hitch installer was VERY DISRESPECTFUL. Appointment took 4 hours because he couldn't manage his time. The hitch seems to work fine, but expect a MUCH LONGER wait than you are initially told. Mine took over 4 hours. The lady who works there is super nice, but the installer has issues. read more

Clearly this location doesn't care about their negative reviews because if they did, they wouldn't have hired Yozeth C. When you work in a customer based job, you're supposed to (somewhat) know how to work with customers. But he called me rude, was uncommunicative, and when I asked questions, all he responded was "we sent you a link". I would never rent a truck from this location again. Save yourself and go somewhere else or use a different provider. read more

The Asian guy that works here who clearly overcompensates for his shortcomings by having hands down the worst attitude should probably deal with things that don't speak. Like the U-Haul trucks and trailers and leave customer service to people who actually have social skills and care about customers. If you visit this place be ready for the most unhelpful and ungrateful attitude you'll experience read more

Alvin assisted me secure a small box van to pick up a chair in Carlsbad. Although the outside of the van was really dirty the inside cab and storage area was fine. It had 3/4 of a tank of gas which was fine for my short trip. The GMC drove perfectly and had enough power to get up and down the coastal hills around San Clemente. A few hours later I returned the van with a few gallons more gas than it had when I picked it up. Check out was fast and convenient. Highly recommend using U-Haul if you need to pick up large items or moving yourself to your next home. read more

U Haul - Inside the small GMC U-Haul box van. - Self Storage Near Me - Westminster, California

This place sucks. I was dealing with the owner and he was an extremely rude person. Did not help as we needed and was genuinely a bad person. I had a. Very bad experience and definitely will not be going back to this location. read more

I needed to ship some things through Greyhound from California to New York, so I had to hustle and get boxes, tape and shrink wrap. This is my first experience using Uhaul's services, and I was helped by Megan to find the right products for my situation and I left feeling really confident with my tools. Megan was insightful and encouraging, and I really appreciate all her help. Now just waiting for my boxes on the other side. read more

U Haul - Boxes, tape, and shrink wrap all from uhaul - Self Storage Near Me - Westminster, California

They always have propane when I need it. I can always count on U-Haul when I need a moving truck. There for Customer Service is the best and their staff is so professional. I highly recommend this to U-Haul. read more

I recently had a great experience with U-haul with the installation of my hitch and bike rack. I initially had my hitch installed at another U-haul location in Westmin and the process went smoothly. Unfortunately, the Bike rack receiver didn't fit my hitch(or so I thought) and was trying to buy parts to fit the bike rack on to my hitch. Megan helped me install my Thule bike rack in to the newly installed U-haul hitch by using the parts it already came with. Megan was incredibly patient and knowledgeable. Overall, I highly recommend this location and the other Westminster location. The staff are so friendly and make the experience stress free read more

U Haul - Hitch and bike rack - Self Storage Near Me - Westminster, California

Okay this place makes life so much easier! From the checking out on line to the the return after hours process! I was thrilled that it was this easy! A young man helped us and he was quick and efficient with telling us how everything worked! The only reason I gave 1 star mess was because my account was charged twice for the same transaction. It did later fall off, but I didn't like that it did that! It said final charge, while the first charge was still pending. Anyhow, they have tons of stuff inside for you to buy or rent! We got a 16inc truck and it fit a two bedroom townhouse! So I'm happy! We will use their services again! read more

U Haul - Self Storage Near Me - Westminster, California

I showed up at 7:00 to picked up a car hauler I reserved. The guy who helped me was Aaron. Super condescending and arrogant. When he asked me when I was returning I said late that afternoon or the next morning. He was super aggressive telling me he had to have it back by the end of the day because he had it rented the next day. Dude needs lesson in how to treat customers. His name tag said wage was the owner but I doubt that he is based on how he handles customers. read more

Their location is very convenient and they have the vehicles and equipment that I need. Their pricing is reasonable and their off-hours drop off is very easy and convenient. The staff are also very courteous and helpful. read more

1 of 2: Gave this a 2 star only because of the lady that helped me at the store who processed everything quickly, professionally, and efficiently. The other guy who was trying to turn me back at entrance on the other hand made a less than pleasurable experience. He either needs to find a new job or his lack of professionalism needs to be addressed and corrected. May even be the manager, and if that is the case it is a horrible example to other employees, on top of rude service being in the service industry. More details below. I completed all of my reservation early afternoon on the uhaul app, an otherwise seemingly smooth process for a 6:45pm van pick up rental. I knew I may not make it on time due to work so I opted for a 24/7 truck share option for which states I can pick up after working hours. I also left a message in regards to my reservation asking if it's ok if someone can pick it up for me in the case I can't make it on time before they closed and stated that I also opted for 24/7 truck share so I can pick up after hours in case someone getting it for me wasn't an option. Just making sure everything was lined up. Even loaded my Drivers License and credit card information for a quicker process so all I have to do is pick up the key to the van. 5:39pm I called just to make sure everything was good to go. Being on hold the whole communication took about 30 minutes. Spoke with the rep. Everything was set and I was good with my reservation for my van rental so I thought awesome and continued with work. A little after 6pm I checked my phone and and missed a response that came in at 5:52pm for my earlier message I sent in the app regarding after hours pick up, (this was already after I made a call thinking all was set) that vans are not available for after hours pick up but my reservation can be updated to a truck. After seeing that I hauled gas out of work to get there before they closed which was 7pm. I arrived at 6:57pm, and was just happy to make it in time before closing. I walked in at the entrance 6:58pm when this gruntled man was passing by and started asking my questions so I was like oh he works here and thought he was trying to help me. I said I have a reservation, and he responded with there's only 2 minutes left. I replied, yes I made my reservation already online and just need to get it. He responds was it for 6:45pm, and I said yes. Everything about this guy was rude from the second I walked in and just seemed like he wanted me out the door. I understand I was there 13 minutes after 6:45pm, but I was there before closing just to pick up the key for my reservation and hauled gas because it seems there was some miscommunication somewhere on their side and I just wanted to make sure I can get the van. This is me rushing to get to the place out of work, already thinking everything was good to go with the call I had made an hour earlier. Luckily, a woman stepped in and took care of me. She asked me questions in regards to my reservation so she can process it. I told her I already uploaded my ID on the app, and my credit card is already on file. As she helped me, the manager or guy who spoke with authority there came back in to where I stood, just to lecture me as the kind lady was in the midst of processing my rental. With an upset rude tone, he talked about how I should call as a courtesy, and spilled his whole beans how he has family at home too, etc. Then he proceeds to tell me that he won't allow this to happen next time... It seemed to me he was trying to simply call me rude, or has some sort of anger management issue that needs to be addressed. I had no energy for this man's demise so I simply responded OK as I simply just needed the key to my rental so I can get back to work, with my family also at home, so he can go back to his family. I don't know if he was expecting an apology from me, or if he wanted me to give him a cookie for his efforts. I was just there to get the keys. The whole time this man was lecturing me for what ever reasons he believed he had, the lady had almost completed my transaction. All I needed to do was sign as i had done everything on the app and made it prior to closing time. He could have processed my transaction the same length of time he was talking and complaining to me, the customer in this instance. I'm normally easy going, just kind, but I thought I needed to write this review so others could know what to expect or suggest some improvements may need to be in place. I'm a grown man, not his kid so I wasn't sure why he was talking to me like so. read more

I have visited this location several times to get moving boxes. I didn't have a problem until 6/16/24 when I requested help with figuring out a king size mattress cover. The employee, Yoseth, was rude and arrogant and just walked away from me. So, as I'm exiting the facility there is a sign on the door that says to text manager and gives a number. I go to my car to text about my encounter with Yoseth. I've heard nothing from management! Customer service is not a priority at this location! read more

This is our go to location well now it was our go to location now that we had a bad experience with manager Aaron who has awful customer service skills no people skills at all whoever hired this man needs to reevaluate that decision. Never have I had a problem with none of the staffs from this location but manager Aaron seems unintelligent, rude, and arrogant. read more

Very easy to reserve and pick up at this location. Friendly, informative quick service. Drop off after hours was a nice option as we picked up the truck in the evening. Just know if you drop off after hours it is a little bit of a process as you need to take pictures of the truck. But we'll worth it in my opinion. read more

Great customer service by Danny N. and Mike N!! Came in for a last minute rental and they took care of things, thorough and efficient. We were in and out within 15 mins. Store was clean and parking was spacious. read more

The guys are really nice there . Also a sweet girl works there . Very Secure there's lots of cameras all over

A very pleasant experience! The staff was so friendly and helpful. Professional attitude and we're courteous with customers. The store was clean and spacious. The equipment was clean and ready to go. Used the online checkin made it a breeze. read more

*** (Midway City) *** Been here a few times and this U-haul location is awesome! There are tons of local U-haul around. Did I drive a little further because I like this location? I sure did! Here's what liked... * Service is always quick. * Very friendly. * Love the large lot. * Storage facility on-site. * On main road (Beach) for easy and relatively fast access. Here's what I didn't like... * Nothing comes to mind. read more

U Haul - Exterior. - Self Storage Near Me - Westminster, California

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Absolutely disgusting. We went to pick up a truck the manager was sneezing and coughing everywhere, not wearing a mask. It made us feel so uncomfortable that we just walked away from the rental. Use some sanitation and common sense. read more

There couldnt be a worse u-haul than this one. The rudest staff, argumentative and disrespectful. This one dude, Forrest. Total asshole.

Shout out to all the guys running this place. Came in to rent a vehicle because I was moving to a new house. Explained to the manager (Anthony?) my situation and he hit me with some knowledge on all the sizes of vans and trucks they had on the lot. We came to a precise conclusion as to what I needed to make my move a breeze. My return experience also went as smooth as a baby's bottom. When I pulled up to the lot everyone was busy helping other customers, but one of the employees (Tom?) took time to come over and acknowledge my presence while he was helping another customer! He did a quick assessment of the vehicle and told me I can just leave the keys with him and everything will be taken care of, and sure enough got a receipt through my email 30 minutes later as I was sitting at home. 10/10 would recommend this location to friends and family. read more

They have ALWAYS taken care of me for all the concerns and questions.From trailer hitches to trailer electrical, or a rental trailer. Would use again and have recommended them to others. Thanks Chris for all! read more

Read all the bad review, after my visit and i couldnt agree more Horrible and unprofessional customer service, even from the manager Please reconsider if you want do business with this place It will be a waste of your time. read more

*** Be careful of hidden charges *** Reserved online without SafeMove $14. Got a receipt/statement this morning including the SafeMove $14 charge. Looked on Yelp and it looks like this location has the tendency to add on unwanted charges. The truck was at 1/4 tank of gas when received, we called the location to ask how many gallons we should put in to be at 1/4 tank, he said 8 gallons. It turned out to be 1/2 tank which is 1/4 more than what we received. Hate having to call in to dispute charges that I didn't approve of. Waste of time. read more

I highly recommend this U-haul location for its excellent customer service. My fridge broke down a couple weeks ago and I bought a new one. Since I needed it right away I rented an enclosed truck to transport it. Unfortunately, the fridge wouldn't fit in the truck...the truck interior was just short of the height needed to accommodate the refrigerator. I took the truck back, explained what happened and Aaron the manager refunded the total price of the rental! I was so grateful because I am an older widow and he helped me immensely by this act of extreme kindness! I later rented an open utility trailer from this location, a friend hooked it up to his SUV, and we had success moving the fridge. Thank you Aaron and U-Haul for helping me out and delivering exceptional customer service. read more

I had made an appt to get a gooseneck hitch put in my truck. They waited a week, the night before my appt to tell me they couldn't do it. I told them in the beginning I needed it by the 5th. If this is how they do business, they deserve to go out of business read more

We rented a trailer from here and Maria was great. The experience was quick and easy and the staff was super helpful and friendly.

Not excited that the communication between stores sucks. Expect delays and no follow up or customer service. My experience has been horrible. I wish that people cared bout service....zero here!!! read more

Service I got was on point, good price. Great customer service thank you. Their new sierras are fast, take yourself off tow or it will feel like it's not accelerating properly read more

I enjoyed wonderful customer service at this Branch! I've utilized them in the past and would recommend you drive out of your way just to come to this U-Haul! Thanks again!! read more

I don't know who the other reviewer is, but my experience was PERFECT. Super easy check in. They only took a $75 deposit for my moving truck. When I returned the truck they immediately issued a $4 credit. I have never had a better truck rental experience in my life. Let's face it - I have good karma. read more

Good service. Still haven't received my confirmation since I just dropped the trailer off. But it was pretty good. A good tip: make sure to load ALL the heavy items to the front of the trailer. It makes a big difference on how much it swerves. Good service. Ok product. Could have been a better fitting ball hitch I rented. Would use them again. read more

I was hesitant to come to an U Haul for a hitch for my truck. I drove to the store to look at and discuss the proper hitch. After talking to Quentin and looking through the store, I decided to give them a try. Upon arrival, I met with Eddie one of the managers. He installed my hitch carefully and was very detailed oriented. He is a true professional. The hitch itself is heavy duty. I know that similar hitches are installed on FJ Cruisers for Toyota. I would recommend this store for any of your moving and storage needs. read more

This place is great they have a lot to rent from and you can drop off after hours . The employees are knowledgeable and I called after returning and they were very helpful . The return area needed to be swept up though when I went to pick up the rental and the last parking also . Otherwise everything else was great . Tip if you are returning after hours you need your share location on so it can confirm you are returning in the correct place or you can't go forward. You'll ave to take pics of fuel and mileage and inside of truck so be aware of that. That was a great service and saved me a day of rental and having to try to find a place to park the rental for another night at my complex. read more

Horrible service. Only two guys working on a Saturday and 1st of the month. I waited 40 min when it was finally my turn they informed me I was at the wrong store. There are two stores on Beach Blvd. i know it was my fault that i was at the wrong store but i feel waiting for 40 mins for service is not reasonable. When i arrived at the HB store i was in and out in 10 mins. They had 5 guys working in HB. Had a great experience there. read more