Super knowledgeable staff with a sweet store. Really appreciated their help and expertise.read more

Bought a bike from them over the internet, sight unseen, but Scott worked to put my mind at ease…read more Also followed up to ensure things were taken care of once I got the bike. Kudos!

Great place to rent an e-Bike. Right along the Riverwalk Greenway. You just need to book a time on…read morethe website and there will be someone there to get you set up.

We always have to have a cone while driving around the cove. While it's most always very busy, the…read morestaff is kind and quick. Lots of souvenirs to choose from as well.

Extremely disappointed with the service and ended up not riding at this stables. We went to Davy…read moreCrockett in Townsend instead. First off upon arrival on Monday we were going to simply do a walk up and reserve a ride for the coming up Thursday. As we were walking up to the office, a silver haired lady that we crossed paths with in the parking lot asked us if we had a reservation. I stated 'no' and that we were coming to book one for this Thursday. She apparently did not listen to my response because she proceeded to tell us to go inside and sign the release forms on the kiosk and pointed at my son and said he could not sign himself and must wear a helmet. I did not say anything in return as I could see she was heading out to a wagon ride to help them and was clearly not paying attention so we proceeded inside where another family was signing in. Same woman comes in the office and said "Who's next?" The family at the kiosk signing releases were there first but didn't speak up so I said they are here to ride we can wait. She responded very rudely with basically the same thing back to me. She then told the teenage girl from that family to go over and pick out a helmet from the wall. The young lady walked over to the wall but looked very nervous and then looked back for further assistance. A few moments later the snarky-rude woman said to the girl she must pick out a helmet before going on the ride. The young lady looked about ready to cry. Her family was still checking in and paying so they didn't notice her getting upset. I stepped over and offered to help her find a helmet and explained how they are sized and the fit she needed. Once we found her a helmet she thanked me and looked so relieved. At that point I realized the lack of customer support we were dealing with from staff. Let me stop here to add that I do this for a living; 35 years of horse riding, 26 years as a trial guide and 20 years as a cattle rancher. My husband was silently standing by witnessing/judging . Fast forward to making a reservation (again she didn't listen and was trying to book for the wrong day) and then we stepped outside. We witnessed a young petite girl about to take a ride out that vaguely gave a set of instructions. It's like she was a robot talking to air instead of a guide talking to customers. Upon witnessing a few more unsafe and concern-able things I decided to go back in the office and ask a few more questions. The snarky-rude woman also seemed to be on auto pilot with answers. Never once made eye contact with me and quite frankly I'm sure never even listened to my actual questions. She too responded Luka an AI robot with things like we only walk on our trails, we only offer a one hour and we don't do private rides. Lady you were so far off base! We know how the industry works and how insurance regulates you. We were NOT asking for exceptions. My final straw was her pointing at my son and telling him he couldn't wear his knife on the trial ride. Really? You won't look at me and talk but you can point that out. He is a teenager that has a leather belt with a leather sheath and a knife secured inside that he wears EVERYDAY. Again we are cattle ranchers. He is homeschooled and he totally knows when it's not acceptable to have the knife. I was done then... Absolutely not. I did not say anything and we walked out. I will not be returning and will not be recommending this location EVER.

If you bike, come on a Wednesday when they close off the loop for bikes only. That is worth the…read moretrip. The park facilities are stuck in the 80's (also about the last time they put any money into it). Not even a single shower, to say nothing of power, sewer or even 50% of the slabs being level enough to not use all your leveling devices. With 10,000 acres available you think one of the busiest parks on the East Coast could lay out a modern campground. Wildlife was extensive - bears are very common here so camp like it. Expect deer, turkeys, and lots of birds. Can't believe how limited the biking is for a park with this much open space and trails.

My father called the night before our bike trip on 8/23/23 (a Wednesday, which is a vehicle free…read moreday). We were told that bike reservations were sold out and had to be claimed at 7am, which did not interest us even if the reservations were available. Nonetheless, the woman on the phone was very friendly and told us that we were likely to be able to rent a bike, since they're constantly being returned. We started our bike ride at around 2:30, after being given a safety briefing and signing waivers electronically. The system seemed very efficient. Helmets are required for those 16 and under. The bikes we had were 7 speed. We finished the full 11 mile loop in a little over 2 hours and returned the bikes where we retrieved them. We rented the bikes for 2 hours, and were not charged for the additional 20 minutes it took for us to complete the loop. After returning the bikes, we enjoyed ice cream and fountain soda. It was the perfect way to end our scenic bike ride. (BTW- we saw wild turkeys, and 3 black bears along our ride). It was AMAZING.

Amazing company to work with. Carts are in excellent shape. We've used them for several years…read more They do a great job.

From the owner: We Provide Street Legal Golf Cart and RV Rentals in the Smoky Mountains. While many places offer…read morebasic golf carts, our carts will def stand out in the crowd!

Great service and a fun bike trail nearby made this a great experience. The Doodle Trail was really…read morerelaxing and enjoyable on one of their e-bikes.

Bought my first ebike from Danny while on vacation. He is quite knowledgeable and not pushy at all…read more I wanted a specific model and size and he placed a special order so it would arrive before I went back home. We definitely recommend The Bike Depot!

Knowledgeable and helpful staff; very good mechanics; well stocked; beer ! What else do you need ?…read moreOh, and Tim Patterson is back, so things just keep getting better !

We love having such a great store just right here in Maryville. Knowledgeable staff who are always…read moreso helpful. Our go to bike shop.