Since returning from overseas, I have closed my account here and opened one at Rogue Credit union…read moredue to the platinum credit card emptying my account with charges, and the customer representative being rude and unhelpful while also telling me she could not wait to retire. Online- a fraud team rep was unclear about how many bank accounts my elderly parents had when I was helping them to understand what was going on. Chase allowed a con artist to take 10,000 cash out of the account inside the branch, with a withdrawal slip that had obvious handwriting differences.

Worst customer service I have ever had let alone at a bank. If I wasn't a lifelong customer since…read morebefore WaMu I would pull all my cash out today and walk across the street to anybody else.

I have always felt safe and secure. The team here is friendly and I try to make a point to come…read morehere because they check for fraud on my transactions. I run a business and have lots of transactions and need support and protection. These are my bankers. Make an appt and you will be taken care of!

Rude, arrogant, unfriendly staff. They will not listen to you and don't care. Act like you are…read morewasting their time.

Best bank evet!!! They help me right away and explain to me issues I have it just a great bank to…read morebe the balance on my account for my son is right always I am happy I will recommend people to them

From the owner: Since 1890, Banner Bank remains committed to being the best provider of financial services in the…read moreWest. Throughout our history, we've focused on delivering competitive financial services to the clients we serve. Our motto, 'Do the right thing,' is much more than a slogan at Banner Bank. It's truly what we expect of our employees and one another as colleagues. Banner Bank is heaquartered in Walla Walla, Washington, with locations throughout Washington, Oregon, Idaho and California.

Worst tellers ever. Rude, don't care that there's a line and said so. Moved my money to First…read moreCommunity Credit Union, where they are kind and helpful.

Do not invest your money here. They are not local and do not answer phone calls or emails. They…read morerefuse to give appointments and do not give out supervisors contact info. Basically, they take your familys estate and charge 1% commission with out any follow up or help. Do not trust this bank!!!!!!!

I had hoped to find a partnership and what I've experienced is a cookie-cutter, linear approach…read more No real interest in strategic thinking or individual circumstances. With over $2M in assets and a 850 credit score, I doubt I'll get the HELOC I needed in time to meet my needs. Everyone loses here.

Just a hard bank to do business with, waits are generally long, and I've stopped using some…read morebranches entirely because of people sleeping in front of the entrance. The tellers are generally nice but overall not nice enough to offset the cumbersome online banking and awkward in-person experience.

Annoying people yelling in the building, they had food on the ground and nobody was working there…read morewhatsoever

Greatest credit union ever. Best rates and personnel. I worked with Reid on a loan and he was…read moreexceptional during these covid times, keeping the loan on track and following up with me. He helped me immensely.