Seriously just going to get cash out and friggen get asked to donate to CORRUPT GREEDY #RedCross so…read morethey can take care of the fire victims in #Maui. I totally get giving to those that lost family members and their entire belongings. I get it because it's happened to me and so many others. I'm disgusted and disappointed with Wells Fargo because they know the money NEVER gets to those in need just their corporate nonprofit bottom line

This is my favorite Wells Fargo, but the other one I have been to is pretty terrific also. Here's…read morewhat sets this location above the rest for me. The employees! * Even though I don't visit often enough to be recognized, I'm greeted as an old friend. * Practically no waiting (I've only had a short line once), so quick in and out at windows, so maybe I shouldn't write this review, LOL. * Super knowledgeable employees that make my transactions efficient and quick, and employees who respect and value MY time. * There's always a cookie on a close by table or coffee available. Treats at the counter for a low sugar day (I'm sure paid for by the employees). * There are those solar moving flowers and unusual gizmo's to enjoy while there at each side of each window which reflects that all the window personal get along as a team and creates an even more pleasant atmosphere while there. While professional and serious about my money matters, personnel still know how to have fun. * Parking has never been a problem and ample for my visit every single time.

The manager and personnel have a great customer service and they give great information to…read morecustomers always looking the best interest of the customers

Umpqua - placerville. Maria and her associates are the best. Many times over the past 20 years…read morethey have been Very helpful. The banking world is a changing as corporations are focusing on using their on line platforms. The problem with this is we are becoming just a number. So if you are looking for that personal touch, go visit the placerville branch behind Starbucks and they will do their damnedest to solve you problem. Maria thanks for all the years of service to the community. Uncle Fuzzy aka rich mason.

Convenient for our needs. But watch out for the type of checking account you choose. Don't be…read morefooled by the type of interest earning account requirements versus the maintenance fees charged if you happen to fall below the minimum monthly balance required. Interest rates are so low , one slip up at your closing date will wipe out any interest you may have earned for years. Research most other banks and fees are waved for seniors and lower averages , direct deposit as well. And the online banking App features won't always work as expected.

Gotta say ... you need more tellers when you get more than 2 customers waiting in line...that's a…read moremust! I sometimes have questions and sometimes the teller just stares at me. It's a concept but Maybe train your tellers? Took me a few times to get answers when my account was compromised of $15,000. That was amazing for me. Wanted me to go to the Sheriffs Dept, which I did and they basically said there was nothing they could do. I finally got the monies back in my account but that much money is a lot to worry about. It did get back into my account by a guy that worked for golden 1but wasn't a regular employee there (the one in Placerville off Missouri Flat)...He knew exactly what to do! That was the best anyone can do when you've waited more than a minute worrying if it was going back into your account.

Once again Golden 1 makes an update that screws up something big. This time it's Bill Pay. As the…read morejoint account holder, I have always managed our finances. Now I have lost access to Bill Pay including history, automatic payments, and the list of payees. My husband, the primary, has never even created his own account. Golden 1 never tests their changes before unleashing it on their members. I've got to find a better bank.

Rude and unprofessional service from Mohammed. (notary) When expressing concerns to the…read moremanager,(Crystal) she put the concerns of Mohammed ahead of my own. So much for customer service. Crystal was as equally uninformed and unprofessional, and defended Mohammed as one of her "peeps", and was clearly biased. Neither appeared well educated, or capable in their positions. I've been treated better under worse circumstances, but by more professional and capable people. Put your money in credit unions if you can, big banks, and particularly low I.Q. employees don't deserve your business. Too bad, the other employees at this branch were truly a pleasure to interact with.

Mohammed provides great customer service. He is very helpful and informative. Always returns phone…read morecalls and is very timely. I've moved out of the area but have made it a point to come back to this branch because of his exceptional customer service. 10/10.

Claudia and Anna always greet me with a smile and call me by name no matter how long it's been…read moresince I've been in. Claudia has been very helpful in encouraging me to keep track of my accounts and is always giving me tips to avoid overdrafts or having to pay unnecessary fees. They make sure I always feel at home and comfortable

I hate this frickin' branch. They never have enough people working and they are all so rude. They…read moredenied my 93 year old wheelchair bound father use of the bathroom - had to leave and go next door to Mel's. Been a BofA customer since 1972 and this branch alone makes me want to switch banks. I'd give it zero stars if I could. I won't go back - will drive to Cameron Park instead

Lines are long with only one -two tellers working. In the…read morepast year several branches have been closed for days and we were not able to deposit for our business. This past week "due to circumstances beyond our control the bank is closed." I have even had them close and lock the doors early. When I came back the next day I was told it was because too many people were in line and as it was, they had customers until 4:15. I worked in retail for years and we never locked customers out before the closing of our business hours. Our company is looking for another bank.

This branch treated my children with ridicule, insults and derogatory language over last 2 years as…read morethey to cared for their terminally ill father. Instead of educating them about how banking works ,what they needed to do to pay their father's bills and treating them with kindness. Do not go there if you want your family/caregivers treated with any respect, they incredibly unprofessional.

AAron is amazing, nuff said. New in town, dealing with a lot, aaron went above & beyond for me…read more Made me feel welcome. Made the transition easy. Would abeesolutly reccommend to anyone new in town who needed a financial institution. You guys are "GREAT". Thank-you for making me feel welcome & at home.

I've been banking at El Dorado Savings bank for almost 40 years now. I've never had any problems.read more

Signed up for a savings and a checking account arount 03/2024 (in Carmichael, Ca). The only male…read morewho worked in this branch was very kind, and he helped me set the account up. He called me the day after I opened the account and left a message asking me to call him back. When I called back & left a message for him, he never returned my call. I had no idea why he called. I found out later that he called me because he had accidentally linked my pin number up to my beneficiaries(??) and so I would need to go into the bank to get a temp PIN and re-create my PIN. I forgot to mention that I thought it was strange that when the clerk was setting up my account that he was using a typewriter from the 70's or 80's. It took approximately 1 week to get my ATM card. In the meantime, I decided to enroll online for my new account. What is extremely alarming was that when I went online to enroll, I got a message stating that they would send me a text message as an added security step. Only the phone number that they had on file wasn't even my phone number!! I freaked out and didn't go further with enrolling!! It was late Friday, and the bank was closed for the weekend! So I had to wait over the weekend, completely stressed out because there was no phone number to call in case of fraud! (at least I couldn't find one). And set up my correct pin. After a long stressful weekend, I called the bank Monday morning, and after they did a few calling to other pla They told me that I would have to wait until after 12 noon. To try to log on again. Weird. I did what they said, and it gave me the same message only. It did have my phone number included in the text security step. It had my correct number and another number. That was completely different from the first number. And that other number was still on my account. Not good!! I've called a couple of times regarding phone numbers being on my account, and apparently, they're gonna take off those numbers! But I want to know how they got on there in the first place!!!! Banks should not have the power to put phone numbers on people's accounts like that! When I log on, I have no way of checking what address they have for me or my phone number, and I think that's alarming. Maybe because it's a new account , but i've never had this problem before in my fifty nine years of living and banking!!! After enrolling, I was finally able to get into my account. All this to say, I will be closing my account in the next three days period this is very fishy to me the way they run their bank.