The manager and personnel have a great customer service and they give great information to…read morecustomers always looking the best interest of the customers

Umpqua - placerville. Maria and her associates are the best. Many times over the past 20 years…read morethey have been Very helpful. The banking world is a changing as corporations are focusing on using their on line platforms. The problem with this is we are becoming just a number. So if you are looking for that personal touch, go visit the placerville branch behind Starbucks and they will do their damnedest to solve you problem. Maria thanks for all the years of service to the community. Uncle Fuzzy aka rich mason.

Horrible bank! I am the court appointed Trustee of my parents estate. I went in with the court…read moreorder and they refused to give me bank statements of my deceased mother. I had a 3rd party serve Jennifer (the Asst. VP) a subpoena and it's now past the deadline for them to provide bank statements to the Deposition Officer. I will haul their a** into Superior court at the next court hearing coming up on April 30, 2025 and ask for sanctions. A court subpoena is a court order and not complying with it (unless they file a motion to quash which they haven't) is illegal at both the Federal and State levels and subject to court sanctions. I wouldn't use U.S. Bank in Placerville ever even if my life depended on it!

I have banked at US Bank for years. Life has its…read morechallenges, I have worked very hard to get all my bills caught up, this month all bills paid, and I have some money in my account. " I thought ".. I came into the branch today, lately always new tellers. Previous long time tellers, always polite, and show respect. Today, I went to the bank to take care of a important bill, but before I went inside I called the 800 number to check my balance. I know I had close to $3000, but when I called, the recording, stated I had $ 2994 in my account but zero available. HUH? I went inside to ask the new teller i never scene anyways, What is going on? I was polite. She said she did not know, she could not help me, she told me call the US bank 800 number. So I did, multiple calls before someone could help, some barley spoke English. Anyways a tax lean was put on my account, nothing I knew about, from out of State, were I have not been in for 8 years or more. The tax lean emptied my account. No warnings, not information from the bank. I have family to take care if and need to eat, all my money was taken. I went to a different teller, ask to see thr manager, Previous long term employees know me, but these today don't. Anyway the teller who helped said no manager today. So he id manager. He said lean was from.out of state, he told me what state, orginal lady teller who said could not help with any information call the 800 number, walked by. Said yes, lean from out of state and told me what state. Why she couldn't just help the first time than blow me off ? Anyways, found out by calling state contact tax lean department out if state. I owe a tax bill, I knew nothing about, they taken out $2865 and bank charges $100 processing. Got yo br kidding. US bank charged me $100 for a tax bill processing from many years ago, from another state, and by the tax lean department out of state US bank is still holding my money. Can't be legal, to empty my Bank account, no warnings, and no money to live on Anyways, poor Bank Service.. On the tax lean multiple calls out of state dome court clearks rude, say come to the out of State court house, file papers to complain. Huh? All my money stolen from me. Bank is holding on to it, no warnings. No legal. Called out of state courts, given many numbers, left messages, all said US bank holding my money. Hours of reaching out, after 8 calls to US bank, one cleark said call US Bank legal department, she would not give me the number, Huh?? But she transferred me, the recording said closed until Monday. Not right. Or legal. I made arrangements to make payments for an out of state tax bill i knew nothing about, I have no choice. Talked to a number of lawyers go after the system and the bank, its wrong, but all want a retainer. Found out orginaly tax bill qaa $1900, hard but I could pay that but now its over $4000, what a scam, I knew nothing of this. If US bank told me there was a legal department to call from the start, I may have received help, but not told this for hours and many calls, by that time they were closed. Now no money and food for my family.

Convenient for our needs. But watch out for the type of checking account you choose. Don't be…read morefooled by the type of interest earning account requirements versus the maintenance fees charged if you happen to fall below the minimum monthly balance required. Interest rates are so low , one slip up at your closing date will wipe out any interest you may have earned for years. Research most other banks and fees are waved for seniors and lower averages , direct deposit as well. And the online banking App features won't always work as expected.

Gotta say ... you need more tellers when you get more than 2 customers waiting in line...that's a…read moremust! I sometimes have questions and sometimes the teller just stares at me. It's a concept but Maybe train your tellers? Took me a few times to get answers when my account was compromised of $15,000. That was amazing for me. Wanted me to go to the Sheriffs Dept, which I did and they basically said there was nothing they could do. I finally got the monies back in my account but that much money is a lot to worry about. It did get back into my account by a guy that worked for golden 1but wasn't a regular employee there (the one in Placerville off Missouri Flat)...He knew exactly what to do! That was the best anyone can do when you've waited more than a minute worrying if it was going back into your account.

Once again Golden 1 makes an update that screws up something big. This time it's Bill Pay. As the…read morejoint account holder, I have always managed our finances. Now I have lost access to Bill Pay including history, automatic payments, and the list of payees. My husband, the primary, has never even created his own account. Golden 1 never tests their changes before unleashing it on their members. I've got to find a better bank.

Rude and unprofessional service from Mohammed. (notary) When expressing concerns to the…read moremanager,(Crystal) she put the concerns of Mohammed ahead of my own. So much for customer service. Crystal was as equally uninformed and unprofessional, and defended Mohammed as one of her "peeps", and was clearly biased. Neither appeared well educated, or capable in their positions. I've been treated better under worse circumstances, but by more professional and capable people. Put your money in credit unions if you can, big banks, and particularly low I.Q. employees don't deserve your business. Too bad, the other employees at this branch were truly a pleasure to interact with.

Mohammed provides great customer service. He is very helpful and informative. Always returns phone…read morecalls and is very timely. I've moved out of the area but have made it a point to come back to this branch because of his exceptional customer service. 10/10.

Claudia and Anna always greet me with a smile and call me by name no matter how long it's been…read moresince I've been in. Claudia has been very helpful in encouraging me to keep track of my accounts and is always giving me tips to avoid overdrafts or having to pay unnecessary fees. They make sure I always feel at home and comfortable

I hate this frickin' branch. They never have enough people working and they are all so rude. They…read moredenied my 93 year old wheelchair bound father use of the bathroom - had to leave and go next door to Mel's. Been a BofA customer since 1972 and this branch alone makes me want to switch banks. I'd give it zero stars if I could. I won't go back - will drive to Cameron Park instead

Lines are long with only one -two tellers working. In the…read morepast year several branches have been closed for days and we were not able to deposit for our business. This past week "due to circumstances beyond our control the bank is closed." I have even had them close and lock the doors early. When I came back the next day I was told it was because too many people were in line and as it was, they had customers until 4:15. I worked in retail for years and we never locked customers out before the closing of our business hours. Our company is looking for another bank.

This branch treated my children with ridicule, insults and derogatory language over last 2 years as…read morethey to cared for their terminally ill father. Instead of educating them about how banking works ,what they needed to do to pay their father's bills and treating them with kindness. Do not go there if you want your family/caregivers treated with any respect, they incredibly unprofessional.

AAron is amazing, nuff said. New in town, dealing with a lot, aaron went above & beyond for me…read more Made me feel welcome. Made the transition easy. Would abeesolutly reccommend to anyone new in town who needed a financial institution. You guys are "GREAT". Thank-you for making me feel welcome & at home.

I've been banking at El Dorado Savings bank for almost 40 years now. I've never had any problems.read more

Signed up for a savings and a checking account arount 03/2024 (in Carmichael, Ca). The only male…read morewho worked in this branch was very kind, and he helped me set the account up. He called me the day after I opened the account and left a message asking me to call him back. When I called back & left a message for him, he never returned my call. I had no idea why he called. I found out later that he called me because he had accidentally linked my pin number up to my beneficiaries(??) and so I would need to go into the bank to get a temp PIN and re-create my PIN. I forgot to mention that I thought it was strange that when the clerk was setting up my account that he was using a typewriter from the 70's or 80's. It took approximately 1 week to get my ATM card. In the meantime, I decided to enroll online for my new account. What is extremely alarming was that when I went online to enroll, I got a message stating that they would send me a text message as an added security step. Only the phone number that they had on file wasn't even my phone number!! I freaked out and didn't go further with enrolling!! It was late Friday, and the bank was closed for the weekend! So I had to wait over the weekend, completely stressed out because there was no phone number to call in case of fraud! (at least I couldn't find one). And set up my correct pin. After a long stressful weekend, I called the bank Monday morning, and after they did a few calling to other pla They told me that I would have to wait until after 12 noon. To try to log on again. Weird. I did what they said, and it gave me the same message only. It did have my phone number included in the text security step. It had my correct number and another number. That was completely different from the first number. And that other number was still on my account. Not good!! I've called a couple of times regarding phone numbers being on my account, and apparently, they're gonna take off those numbers! But I want to know how they got on there in the first place!!!! Banks should not have the power to put phone numbers on people's accounts like that! When I log on, I have no way of checking what address they have for me or my phone number, and I think that's alarming. Maybe because it's a new account , but i've never had this problem before in my fifty nine years of living and banking!!! After enrolling, I was finally able to get into my account. All this to say, I will be closing my account in the next three days period this is very fishy to me the way they run their bank.