Convenient location in downtown Pomona. I generally only stop by to get cash out of the ATM…read more Haven't used much cash lately except at farmers markets or art fairs where the vendors prefer cash. Anyway, never a long line at the ATMs when they are operational. Always a security guard in the daytime when I go so that's helpful. Plenty of parking.

Came here in a Monday at 1pm to take money out of my savings account for an upcoming trip. Two…read moretellers working. One other worker on the floor. Seemed pretty dead. Line went normal pace. About 15 minute wait with 3 people helped before me. Didn't have any issues for what I needed.

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

Rosa Brown at the Pomona Branch is so incredibly helpful! She is very kind and professional.read more

At this branch I have never had to wait like at b of a. The staff is very friendly. And the…read moreretirement rep is super nice and follows through. I'm glad I left the other bank I was with many years.

I love CHASE BANK. The staff at every branch has been friendly…read more They have a Bill Pay that is Awesome, it deducted from your account immediately, so you stay in balance.

This location's staff are helpful but recently I've had a number of experiences that have…read moreultimately left me dissatisfied and extremely disappointed in Wells Fargo's services. For starters, months ago I visited the outdoor ATM and the security guard (whom I have addressed on numerous occasions before this incident) came out and asked me what I was doing. She said, "There are people waiting in their cars for the ATM but they are scared because of you." To which I replied, "Is that something they told you because my intention isn't to intimidate anyone?" To which she replied, "I don't have to ask I know." At which point, I told her I didn't understand why their fear was my problem. I've banked with Wells Fargo for years and needed to access my bank app to verify the money I had transferred had successfully gone through." She urged me to move on. I told her I did not appreciate that as a long time customer. (Especially after all the times I had respectfully addressed the security guard when I visited the inside of the banking facility) Thereafter, I successfully changed my name and followed through with the process at the social security office and DMV to access my new SSC and ID in an effort to update my records at Wells Fargo. While the staff was kind enough to squeeze in my appointment, the Banking Agent did not order my new card, requesting that I follow through with the process on my app. I did. But the card never got mailed to my home. I checked many times over the last month. So I recently ordered a new replacement and Wells Fargo changed my card number. I understand why the was change was performed but I am disappointed at how time consuming this whole process has been. I did also process a name change with Navy Federal on the same day and their Banking Agent printed a new card out with my updated records the same day. I love banking with Wells Fargo but all of this is frustrating. Being treated like some kind of criminal at my local bank by a security guard I've always respected was an isolating and uncomfortable experience to say the least and the elongation of my name change process has been incredibly annoying. I hope I will receive my latest card order in the mail more promptly this time. Since it is not the first time Wells Fargo has lost my card in the mail. I strongly advise this location to follow up with their security guard's training and customer handling because I was made to feel like I didn't belong at a bank I have been in business with since 2016. Thank you for taking the time to read my feedback.

Banker literally starting asking how I got my money. Where i transferred it from and how. That…read moreisn't your job miss.

This is about the branch only . The branch is just completing a major remodel . This one is done…read morewell. We were greeted promptly and professionally taken to an office . The options and rails for IRA / cd were explained. The product that best met our needs was identified and we were done in a flash. While we were there the banker pointed out that we qualified for VIP status and explained the benefits and that there was no cost associated with it. That was done as well. I was pleasantly surprised by how well we were treated and how quickly. This was on a Saturday afternoon.

Manager was rude. Made me wait for half an hour and she let me go without helping me. I hope you…read morereplace her.

If I can give 0 star I will give 0 , The manager never…read morehelpful every time I go in this bank ! Slow service , and ask you wait 1 hours

Got an email saying that my order for euros came in by FedEx to the Claremont Bank of America…read moreoffice this morning. During my lunch break, Yessenia helped me at the counter, not only giving me the euros I ordered, but also letting me know about the blue travel credit card offered by Bank of America.. She emailed me the details, which I will consider after reading up on it some more. I appreciate Yessenia's professionalism, kindness, and friendliness. After that, I took a picture of the large spacious area in this branch of Bank of America. It is a great upgrade compared to when I came years ago. It's inviting, with are comfortable chairs and couches to sit on as you wait for your appointment, and there are at least 5 separate offices with frosted over windows for people who want to have a private consultation with one of the bank staff to set up accounts, etc. Two beautiful art pieces on the wall caught my attention. They had descriptions of the artist on the side kind of like you would see in a gallery. It was a nice touch. There are still several blank walls that would be very much spruced up by other visual art. I think art makes corporate places like banks feel less sterile and more human. In any case, fantastic impression of this branch of BOA today. Mostly thanks to Yessenia!

It was a great pleasure to meet Mr. Edgar Salazar on 7/6/2021 when I came by to open a new account…read more Mr. Salazar is very courteous, patience & professional. He answered & explained everything in details oriented when I asked the questions. Overall, I'm happy with Mr. Salazar great services.

Worst bank I have ever seen . Poor customer relation service .. I sent 3 messages .. no response …read more. the branches function with no clues from the head quarter .. low security level of banking .. they hacked my account and yet to do something about it .. they owe me refund and almost one month passed either no refund returned ..

Idle-Free Zone for the drive thru ATM is a bold move considering the rise of jugging. It's an…read moreunderstandable sentiment because of the fumes coming from most cars and because of how close the drive thru ATM is to the front entrance of the bank but it's seriously something to rethink.

This is a small newer branch it has a drive Up ATM / vestibule with ATMs that allows access after…read morehours by using ATM card or mobile wallet. It has an Amazon pick up locker. Parking is shared with other businesses in the center. I have not gone in to the branch in some time so I can't speak to staff.

I walked in Saturday morning at around 11 AM to get help on a concern of possible fraud on a…read morechecking account and to send a wire. Received immediate attention from a very nice guy who treating me very well. I was at the Chase Bank in Glendora on the north east corner of lone Hill and Route 66.

I have never waited so long in line to have a check cashed. I was here with my impatient 2 year old…read moreand I needed specific bills or I would have just used the ATM. There were several employees walking around the branch saying hello and asking us if we had questions. My question is can we get more tellers? I don't need people telling me hi I need quicker service. This is crazy I spent Over 30 mins in line with only 5 people ahead of me I don't get what is taking so long

Our Company has banked with CBB when they were still called Chino Valley Bank, so basically since…read morethe 80's. We use them because their convenient. Their quality of service is dependent on which employee you deal with. The manger, Eddie, she's a grouch, and I try to avoid her and I look forward to her retiring. Rachel is very sweet and helpful. The rest of the employees are fair, not necessarily good or bad. It's very convenient to our location so we'll probably never switch but if it wasn't, would have left years ago to somewhere where they appreciate our business.

I came with my sister to cash a large check and the lady that was helping was really rude. It was a…read morelarge check and she said she had to start her verification process which was fine, then she said the other office that needs to complete verification is on lunch and they will be back in 10 minutes, you can wait or go else where! Such a rude person, she seemed like she hated her job. Then I said that's rude the way you said that and she said well you were rude to me so......(with her hands out). I would never come back here with customer service like her