Just the worst. Going to the post office shouldn't be like going to the DMV. An exercise in…read morefrustration. The old woman who rules the Post office at this location is rude, condescending and unprofessional. She also doesn't know what she's doing. She should retire. The hours are speculative. They allegedly open at 0900 and here it is, 10am and it's still closed. They take long, Spanish style siestas as well. Basically, she does as she pleases and we just have to put up with it.

usps highlands is totally ridiculous lunch is lp…read moresupposed to be from this 12 - 1:00 pm here is it 1:15 pm and people have to conduct business as that is the only time they can because of the hours they work. no one ever opened the door so i could not conduct my business! ridiculous

Pleasantly surprised, based on the reviews! There's plenty of parking, although if you are coming…read morefrom the south going north toward Broadway, the first parking lot is a lot for loading and employees. To save a few steps (and to be in the right spot) make sure you go to the second lot. The exterior felt quite industical, and the post office sign had a very retro vibe, like it had lived in Louisville for awhile. Someone should clean that thing, because I swear, it is feeling historic. Inside, may feel a bit dated in certain spots, but their are gift cards, greeting cards, and plenty of packaging options to choose from. Plus, a passport sation for our convenience. Most importantly, the employee behind the counter was super sweet and efficient, making her way through a busy holiday line swiftly. Bonus points: super cute baby animal stamps!

Great experience with a passport appt. Heather was amazing and provided my daughter and I with…read moreexcellent service and has a great manner about her. Thanks for making a stressful situation enjoyable!

Purchased a mattress on Amazon on 21 SEP 25 with an original delivery date of 27 SEP 25 then got…read moredelayed to 04 OCT 25 because it sat in the local ABF warehouse. After 4 OCT we tracked down ABF on 07 OCT and it was delivered the following day. We received a letter on 10 OCT (written on 06 OCT) that stated on 07 OCT we'll incur a $60 a day storage fee (with a minimum of $185.00). Note this is the day following when the letter was written, with no forewarning and it was an actual USPS letter that arrived 3 days later. ABF did not receive our phone number from the seller when they accepted the shipment. We weren't overly concerned about the 10 day delay in shipping which was clearly ABF's fault, but rather the contents of the letter stating it was our fault and the ridiculous timeline for notification of penalty charges. The delivery guy was a solid though and although the mattress box was filthy and torn in the middle, it was fine because the seller triple packed it.

I had to do a change of address at the worst time of the year. But, it turned out great! The line…read moremoved fast, customers and clerks alike were friendly and I was really happy with the visit. Thank you Georgetown post office!

I have been here about three times now to send things out. Help has been wonderful and efficient…read moreevery time. And makes the process super easy!

For the last 10 15 years the Mail delivery has really been declining. It seems as though you don't…read morecare who delivers our mail anymore!!! That's not good at all People live their lives through mail, bills, money, acceptance or denial, time sensitive mail, deliveries etc. How dare you all put people out here who don't value their jobs or our mail. Gotta do better I have gotten mail that was dated a month prior and it got me into trouble

lines are always super long and super very slowly move and only ever one person workingread more

This post office has a strange layout but once you get past that, it is perfectly fine. It's a…read moreweird parking lot and it's located on the ground floor of a building, but it doesn't face the street. It's here, it's a proper post office and it's got all the usual stamps and services you should expect. I was able to park, locate the entrance, wait in queue and then purchase stamps from the clerk when it was my turn. Easy enough. [Review 20186 overall - 227 in Kentucky - 1163 of 2023.]

I was putting my mail on hold to go back out of town and was immediately challenged at every turn…read moreby the clerk working with the white hair and glasses he called me and asshole and response to me saying I come in here and talk to you with respect there's no need to talk to me that way it got so bad that I had to use profanity just like he did I wish there was a way to upload video because I have the whole incident from beginning to end not the type to post things on social media but I do feel as though people working government positions need to show a little more respect and definitely not call people out of their names when that hasn't been said to you even if it has been said to you the employees at the United States postal service signed paperwork saying that they would behave in a certain manner and get good customer service I don't see in any handbook or anything that I've ever read where customer service is involved that it is okay for you to provoke antagonize or belittle a customer so glad that I recorded myself filling out the form all the way up until the gentleman calling me names And me firing a few verbal shots back because he had just pushed me that far

Didja know Louisville has a Taxpayer Service Center in a real office staffed by real people? They…read moredo! I came here last week because I needed a form that wasn't available on their website. Believe it or not, the website instructed that I should print and fill out a "form requisition" (which was online) and mail it in to get the other form. When I read that I had to look over my shoulder for a hidden camera. Since the deadline was approaching, rather than trust the timeliness of both the USPS and the Kentucky Revenue Service, I marched down to this office to see if they could hand me my needed document. Did they have my form on hand? Of course not. How would the bureaucracy feed itself if they did that? But a very kind worker bee gave me a post-it note and told me if I wrote my name and address on the form, she would make sure it got sent quickly. Sure enough, my desired form (the correct one!) arrived in two days flat. Efficiency in the midst of chaos! A gleam of competence in a sea of WTF! The little stuff does matter.