The staff was very nice and helpful. They no longer let you use their tape gun for shipping. There…read morehas been a sign up, but now they are not allowing usage at all. I mailed a package, a few letters and a certified letter as well. I wasn't sure which way to go and the staff was helpful in helping me make a decision. My packages and letters also went out the same day. Thank you staff.

Lanita was uhMAZEing! So helpful when the priority mail box I needed wasn't available, and so…read morespeedy with everybody in the line, so efficient, and it was clear she had some challenging customers with complicated orders to process, yet always done with a smile and full of grace and laughter and compliments, and just really made the experience for everybody in line so enjoyable. Highly recommend Lanita.

I come to this location often, (i ship a lot of items) and I've honestly never encountered a…read moreproblem. Yeah, the lines have been long at times, but that's normal with any place. Any questions I've ever had were answered promptly. I've found the staff to be very helpful, and the office to be organized.

I mailed something last monday from blue box on dixie highway to go 20 minutes away.....it still…read morehas not arrived. The usps is not a trustworthy business like it used to be to b.

Pleasantly surprised, based on the reviews! There's plenty of parking, although if you are coming…read morefrom the south going north toward Broadway, the first parking lot is a lot for loading and employees. To save a few steps (and to be in the right spot) make sure you go to the second lot. The exterior felt quite industical, and the post office sign had a very retro vibe, like it had lived in Louisville for awhile. Someone should clean that thing, because I swear, it is feeling historic. Inside, may feel a bit dated in certain spots, but their are gift cards, greeting cards, and plenty of packaging options to choose from. Plus, a passport sation for our convenience. Most importantly, the employee behind the counter was super sweet and efficient, making her way through a busy holiday line swiftly. Bonus points: super cute baby animal stamps!

Great experience with a passport appt. Heather was amazing and provided my daughter and I with…read moreexcellent service and has a great manner about her. Thanks for making a stressful situation enjoyable!

Line is amazingly long.... When I made it to the front of the line, I asked why... she told me…read moremailboxes in the area have been broken into...... She was very professional and friendly... hopefully they get these boxes fixed soon... for everyone concerned...

Just an absolute joke. The staff was completely awful, rude and I called them out on it. They…read moreweren't helpful whatsoever and even gave me all the extra supplies I had to purchase for free because they knew they were in the wrong. I will never support USPS again after this experience and taking my business to other companies who understand excellent customer service practices. Stay FAR away from this location, total garbage.

I went to this location twice in a short amount of time and both times I was in and out in 5…read moreminutes. I'm a person that doesn't like waiting very long, so thank you for your fast service.

It's nearing Christmas shipping deadlines, and the post office was packed with customers. So, I…read morewas expecting the usual grumpy postal clerk. But these two ladies didn't get the memo. They were cheerful, helpful, patient and kind. They simply gush Christmas spirit. They efficiently moved the line and I was in and out within 15 minutes. It took me a bit to find this little Post Office. The address makes one think it's located in the Greentree Mall. But it's actually in a standalone building on the JC Penney side of the mall. Never thought I'd see the day where I might actually look forward to a trip to the post office. Now that's a Christmas miracle!

Just the worst. Going to the post office shouldn't be like going to the DMV. An exercise in…read morefrustration. The old woman who rules the Post office at this location is rude, condescending and unprofessional. She also doesn't know what she's doing. She should retire. The hours are speculative. They allegedly open at 0900 and here it is, 10am and it's still closed. They take long, Spanish style siestas as well. Basically, she does as she pleases and we just have to put up with it.

usps highlands is totally ridiculous lunch is lp…read moresupposed to be from this 12 - 1:00 pm here is it 1:15 pm and people have to conduct business as that is the only time they can because of the hours they work. no one ever opened the door so i could not conduct my business! ridiculous

Long line but that is totally expected for a post office. I miss my last post office where all the…read morestaff were so cheery and fun. This place is alas all business and dour faces. :( Usually when I buy a roll of stamps, I get to pick what kind of forever stamps I want. The woman just charged me for the stamps and then handed me a roll of Christmas Forever stamps (this was in February) without telling me first they ran out of other styles. Because she had already rung it up, I walked out of there grimacing with my ugly Christmas Forever stamps. Oh well - I needed the postage. They get the job done though.

I had to do a change of address at the worst time of the year. But, it turned out great! The line…read moremoved fast, customers and clerks alike were friendly and I was really happy with the visit. Thank you Georgetown post office!

The USPS is getting horrible and the staff does as little as they can to help you. I ship thousands…read moreof items a year and the USPS loses countless packages. We go in to see if they can help track them down and guess what not once have they been able to recover even one of my packages. Try to make the insurance claim they make you go online and if they actually approve the claim that you make your waiting months and countless phone calls to get paid. Slow doesn't describe the service you get. Why have a tracking system when you wont follow it? Just another government scam.

I am constantly not getting my mail Bills for utilities ect. Today I got mail notifying me a place…read morescheduled me for an appointment. But I got the letter 6 days after the appointment. So also not getting my mail on time. How am I supposed to pay my bills and make ththese appointments. If you aren't delivering at all or in a timely fashion. Please hire more workers to get the job done. Thank you

zero stars. lady working was so rude and nasty to my teenage daughter today that my daughter got…read moreback in the car and started crying. unbelievable. does that make her feel big and powerful or something to have thee worst attitude to a young person? or any person really? can't believe these people even get hired or can keep working with the public. just nasty, and I wish I knew her name so I could blast it all over.

I came in to get my passport done for the first time and Dixon at the counter was absolutely…read moreincredible. She was incredibly kind and could not have made the process better! Dixon, you are an amazing person, thank you so much for your help and kindness!!!