I was really stressing about a ride too get there when I for got they do pick you up and drop you…read moreoff they really made it so fast and easy for me too get the car and go I love that about Enterprise Rent-A-Car and they was very friendly.

I waited over an hour to get a rental car during middle of the day in the middle of the week. The…read morecustomer service was horrible. To make things worst, I was given a rental car that broke down when I parked it in front of my house. The car ended up needing to be towed and I had to resort to using Uber for a few days. I would highly recommend going somewhere else to get a rental car. Enterprise has gotten real shady.

I've rented a car here 3 times and had the pleasure of working with ROZ each time! :) She is so…read moresweet, knowledgeable and made my experience smooth & seamless. Her energy is unmatched! She really goes beyond to help customers and make their lives easier. Every time I'm in town visiting my parents, I always look forward to renting from here because I know I'll be taken care of. Thanks to ROZ, Hertz has a lifetime customer!

Charged me for fuel but I refilled the car to the same place it was fueled at when I got it. The…read moretricky thing is they did no contact for taking the car or dropping it. I will NEVER come here again as the last time the process took forever and I thought wow they must have streamlined things to make it easier for customers. Good thing I took my own videos and photos when I picked the car up!

They are really good at following through with their appointments. Excellent customer service and…read moregreat communication.

A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

This location is closed and surrounded by homeless and 2nd street is closed. Use the downtown…read morelocation! Great service!

Terrible experience!!!!…read more I reserved a truck with my business debit, Rode my bike 15 miles to Oakland airport to pick up reserved truck, only to be told after a long line, that I could not rent the truck with the card it had been reserved with. Rude and unaccommodating in person and on the phone. I left on my bike after a phone call transfer runaround. Rented successfully and with no problems from a local competitor U-Haul. THEN, I looked at my bank statement and Budget HAD CHARGED ME FOR THE RENTAL! Another multi hour phone call runaround to rectify the situation and get a refund. No thanks. My company has dropped our Budget business account and has gladly taken up with U-Haul.

Rent a car in Cancun in December 2025 online, and the total came around 200 plus USD. When I went…read moreto pick up the car, the salesman tried to charge me $1350 instead, and I asked for a full refund. Unfortunately, the case is currently pending. Scam avoid this rental car.

Service was excellent. The car was great. The price was right. I had a great experience and would…read morerecommend Rent-A-Wreck over the big guys. Thanks to the people that work at Rent-A-Wreck.

Quick and easy for both check in and check out - the car was ready basically when I got there, and…read moreit looked like there were quite a few available when I picked up and dropped off. Also fairly clean bathrooms for renters. Just make sure to keep your eyes peeled around the area. The lot is extremely small and there are a ton of cars with very little room to maneuver. I would definitely recommend getting dropped off to avoid getting stuck.

I like the car, it runs smoothly and was relatively easy to rent. The only reason I didn't give…read morefive stars is that they don't take tap to pay, so I had to go in twice because the first time, my debit card was old and only worked as a tap to pay, so I had to go to my bank and get a new card printed out so that it would be able to be swiped. Other than that, everything was fine. I would recommend this business overall.

I'm totally impressed with the quality of service rendered -- from their email communications to…read morethe rental itself. And the rates here just can't be beat! I'll be sure to tell friends about Rick and his exceptional business.

My daughter-in-law rented a van for her visiting family and was very pleased with price, the…read morecleanliness of the van, and the customer service. Would definitely use Rent-A-Relic again

We had a wonderful first time experience with Enterprise. Phoenix Lynch helped us. He was…read moreextremely knowledgeable and made it so quick and easy for us. I will be back for sure knowing what great customer service I was given. My credit card accidently fell out and they contacted me to let me know they found it in the van. Highly recommend Enterprise and Phoenix amazing service!!!

Imagine a car rental experience in which you complete paperwork online, pay online, check in…read moreonline, select a pickup time, and expect to walk in, grab the keys and go. That is 99% of my car rental experiences. That is not this experience. I did all of those things and didn't get a car until 90 minutes after my appointment time. Once the car was brought up, I was asked to go through all the same things that I had already done online. It was like I was on an alternate planet for the time I sat in the waiting room for over an hour. The people are nice but the location is horribly understaffed. Avoid.

I had the best experience with Budget/ Avis rental car! Adel and Ali were so sweet. They helped…read moreme right away union entering, they assisted me with all questions and I got a great rental for a good price. The car was great, customer service was stellar and I will definitely return just as I did with their car ... ;-)

The car was fine and the price was good. The staff were friendly but non- responsive…read more When I picked up the car, it was dirty on the outside. It was covered with dirt and large water spots. I asked them to clean it and they told me that it had just been washed. I told him that that may be true, but it was filthy. They did pressure wash it for me, but when I got it home, it was still covered with the same dirt and water spots. We ended up paying for a commercial car wash to have it cleaned. As we packed the car, we found the had done a poor job, cleaning the interior as well, and found all kinds of wrappers under the seat and in pockets The first day of our trip we got warning lights about fluids being low When I returned the car, I commented about it being dirty, and he got very defensive and told me that it had been washed and that black cars always look dirty. It's all small stuff I realize, but the lack of attention to detail and responsiveness to customers is disturbing

The car that I rented had the check engine light come on halfway through my trip. And then another…read morewarning came on saying that it needed an oil change. I went to the closest Hertz office where I was and they told me that they don't change the oil on the cars on schedule they let it go double the length. Then the people at the office they do not want to replace the car for me. They told me incorrectly that I had to go back to the place where I rented the car which was 400 miles away. I looked on the website and their website clearly says you can do these exchanges at any Hertz location. When I brought that up to them. They acted like oh yes, of course that's what it means. I caught them lying and when they did finally relent and give me a car, it smelled like an ashtray had no gas in it and was filthy. We got through our trip and that was fine, but I will not be renting from Hertz again.

I made a reservation at Hertz and arrived at the location only to be told that there were no…read moreavailable cars. Instead, I was told that I could PAY to upgrade to a larger vehicle. This is extortion. They cancelled my reservation, but I am still liable for the insurance that I prepaid. Their toothless employee who is probably recovering from a meth addiction had zero agency to resolve this issue because Hertz is structured to avoid any accountability. I HATE THIS COMPANY. LOATHE. I'm filing a complaint with the Better Business Bureau.