They are really good at following through with their appointments. Excellent customer service and…read moregreat communication.

A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

I rarely write a negative review about a business, as experiences in customer service especially…read morecan vary due to the employee on staff. However the extreme disregard for our requests and needs lead to a loss of income *and* increased expenses. The trailer we had reserved was unavailable when we arrived at this location to do a time sensitive hauling job in SF. We were not called to let us know it had not been returned and had the unfortune to have to drive there to find out. Upon arriving we were handed a 1800 # to try and rent from a different office. I requested Travis to offer assistance in navigating the call to get a replacement, to which he refused. I asked again as it is literally his job to provide customer care. He actually raised his voice and told me it didn't make a difference if we called or if he did. He was holding his phone and leaning back in his chair like I was disturbing him from scrolling on his phone. Attempting to reason with him is not going to work. We ended up having to rent past the bridge, and after doing the job loading/unloading 1720 lbs, we had to drive back over the bridge to return the trailer in traffic. This also added money for driving multiple axels to the bridge toll. It created a significant time crunch, and had to cancel another job that day. When calling the Fedex office to see if we could drop it at the office we originally rented from, we were informed in would cost us $150 to do so. Would never rent from this office again and truly believe the five star reviews are false and should be flagged. "... never had him get angry with me or give me a hard time." why would anyone put that in a five star review? Please.

Travis was very nice and helpful. Will definitely recommend…read moreto anyone! Parking FYI, it's a small space you'll have to park on the street

I was so impressed with how well this location was on top of things! They had everything ready to…read morego, extremely professional, explained the process clearly and all with a good attitude. Customer service experiences like this are hard to come by these days, I'm proud that when I do experience this it's in the beautiful city of Richmond. Major shoutout to Luis, Myron, Huey, and Charles for taking care of me.

Rented a trailer, they installed the receiver/ball hitch for me, hooked up the trailer for me,…read moreshowed me how it works, And was in and out in less than 15 minutes. Would definitely rent from again.

Turning in a 16' truck, I went to customer service and handed over the key after a short wait in…read moreline. The young lady went to check the truck then came back and filled out her paperwork. Since I had insurance, they didn't worry about the dent I had made. She told me there was an extra charge for lateness (I arrived 5 minutes late) but it was up to Penske to charge me. They never did. Overall I felt Penske treated me like a valuable customer.

Horrible!!! This Penske rental is out of the Home Depot Store…read more First they couldn't find the keys, then they couldn't release the truck because they were all signed out, then there was a beeping noise in the truck that the service rep didn't recognize (air brake beep) then she couldn't find our contract proving the rental was pre paid. An hour later I decided to pay again just so I could get the truck and get to my job (an hour late) I was never instructed or told of additional charges. When I dropped off the truck I was told I had to pay 98 dollars for gas. After several attempts to charge me, the service rep told me they couldn't get into the computer and that I could go. The next day I had a 175 dollar charged to my credit card. I went to Home Depot to ask what the charge was for and that said it was a gas charge. Penske and Home Depot have horrible customer service, horrible communication, horrible organization and did nothing to help me with any of the above issues. If you need to rent a truck, rent from Ryder or U-Haul and go straight to the rental company, don't use a middle man or third party

Super efficient and friendly. They helped out last minute and had great communication. Thank you…read moreagain!

Matt was quick to reach out with a reasonable quote and soon after, my requested date and time was…read morescheduled. Sure enough, just like clockwork, Omar and Edwin Showed up on time, picked up and delivered my Sofa at the exact promised time. Very Professional and Courteous service. Will definitely call them again if and when the need arises.

I am really happy with my experience at Storage Pro. The store manager is very knowledgeable and…read morehelpful. Dominic was extremely pleasant to communicate with, very professional and has a great can-do attitude. Ricky was also very helpful. Good vibes at Storage Pro Richmond.

Im very grateful to have a storage unit at a facility with great management and maintenance. The…read moremanager, Flor, has tons of customer service experience in managing staff & properties and it REALLY SHOWS. This site also has a great on site maintenance man (Ricky) that keeps the grounds spotless/quickly addresses any concerns. The facility has cameras everywhere and feels very secure. I have used this facility on and off for 5 years and am happy to have piece of mind when renting at this location.

Jessica was great really friendly and went above and beyond to give us the best possible service…read more It's my first time renting a storage and this was the third place I came to and decided on. It was a little more expensive but worth it because it has great security and it's nice and clean in side so it's worth the value.

Horrible experience! What wasn't stolen, was destroyed by vermin! Don't go here!!!!! Insurance…read morepeople don't even care. I lost EVERYTHING.

I am a two time customer of Island Park Storage. I was satisfied both times. The price was fair and…read morethe staff were very helpful.

If you're looking for storage, this is the spot! I'm sure it's the best on Treasure Island, and the…read morerates must be the best within San Francisco! My mother, Seema, and I have used this storage unit for just over 3 years now and we've had absolutely not one issue in any aspect. The reception staff at the front, namely a sweet guy named Mike, will greet you at the office area to help you get set up. They've got great deals and a variety of options to choose from. I feel super safe as a small woman in this storage unit because of the kind security! Their security team is very understanding and will make you feel as safe as you need. I'm not sure what "mold" that girl from 2018 is talking about... The unit we used was very clean and did NOT SMELL at all. I highly recommend this storage center as the staff is very welcoming and accommodating, and as their units are clean, safe, and environmentally secure. Store your stuff here!!

I rented a battery powered reciprocating saw from them. It lost its charge quickly so they gave me…read morean extra battery which helped. Overall, good experience.

I asked for a forklift and he told me it was $145 and $150 for delivery and additional for hours…read more Paid upfront 500$ for a deposit: 519 with processing charge. Got done within 30 mins of delivery but they never sent the updated cost. He just kept the deposit. When i called: he said it was 145 and 150 for delivery, which was 300 and when i pressed on that it was $300. Then he just added propane and random other charge.

Quick and easy for both check in and check out - the car was ready basically when I got there, and…read moreit looked like there were quite a few available when I picked up and dropped off. Also fairly clean bathrooms for renters. Just make sure to keep your eyes peeled around the area. The lot is extremely small and there are a ton of cars with very little room to maneuver. I would definitely recommend getting dropped off to avoid getting stuck.

I like the car, it runs smoothly and was relatively easy to rent. The only reason I didn't give…read morefive stars is that they don't take tap to pay, so I had to go in twice because the first time, my debit card was old and only worked as a tap to pay, so I had to go to my bank and get a new card printed out so that it would be able to be swiped. Other than that, everything was fine. I would recommend this business overall.