We had a very pleasant Uber experience in our trip in Pittsburgh last weekend. We had to be at the train station very early so we used the app to book a ride the day before. It was intuitive and easy to navigate but we'd never reserved a car in advance. But we got a text that our driver was on his way well in advance of the scheduled time. There were a couple subsequent texts keeping us up to speed and Ahmad arrived 5 minutes early. He hopped out and put our bags in the car and made sure I got in securely because I was limping pretty bad, and using a cane, thanks to a tumble down some stairs the day before. The SUV was immaculate and had a very smooth ride, Ahmad did a great job getting us to Amtrak in short order and once again handled our bags. Everything went perfectly and smoothly from start to finish. Bottom line: I know experiences can vary wildly but the app functioned perfectly and Ahmad was super professional with a nice ride. It was all good at 4am in Pittsburgh for us. Highly recommend!! read more

Uber - Great Uber experience in Pittsburgh! - Taxis Near Me

Horrible experience. Ordered uber at Pgh airport. Waited at pickup zone. App showed car arrived but did not see it. Called. Driver at front of airport. I told him I was at Uber pickup zone. He said wd come get me. 20 minutes later I called again. Driver said 1 minute away. 10 minutes later I cancelled ride and called Lyft. It was almost an hour since I had ordered Uber and closer to rush hour. Cost $35 more and arrived at location an hour later. No refund from Uber. read more

Had an awesome ride with our Uber driver. She was punctual and so friendly. We had a smooth, enjoyable ride. I hope to see her again on the ride back. read more

The ubur driver took me and my mom to the wrong gas station and try to argue saying that was the right place but it wasn't and even asked for a 20 dollar tip just for taking us to the wrong place read more

Now I know why Uber Greensburg area has 2 stars on yelp. May 2025 uber Greensburg, Pa was booked two days in advance for a ride to the Pittsburgh airport. 20 minutes before pick up notified driver was on the way. 10 minutes before received a message " looking for Driver". At pick up time notified there was no driver available. There was no time to find a different ride and make it to the airport on time for the flight. Cost us an additional hundreds of dollars to change our flight. Think twice about using Uber. read more

They charged my credit card $25. They refuse to tell me what it's for. They cite "privacy issues". They claim it's from a different account - an account based on an email address I haven't used in more than 5 years and no longer have access to. It's MY credit card. So whose privacy is at risk? Some hacker? No, idiots - MINE!!! Uber is a piece of shit when it comes to customer service. Basically robbed me of $25. NEVER AGAIN!!! Burn in hell Uber! read more

$11.95 reservation fee - for what??? I helped you by scheduling trip and you tack on $11.95 fee - thanks Kamala service vastly over priced - I suggest any other mode of transportation! uber - SUCKS ! read more

I was just charged $7.17 for canceling late on a ride I did not book. It entered the world as a side-effect of trying to schedule a future ride. Is the Lyft app easier to use than Uber's??? read more

I've been using Uber and Lyft since they came to town. I'm a big fan of Uber and the operations. Always great experiences with drivers. My daughter works in IT for Uber ATG and I was lucky enough to get a tour of their five buildings and check out all sorts of awesome stuff that I can't really talk about...NDA. Let's just say we're very lucky to have them in Pittsburgh. read more

Uber - Taxis Near Me

They punish drivers for not accepting $2 trips that go 14 miles. The reason for low acceptances is because Uber does not pay enough. If Uber would pay more then people wouldn't have to wait so long for rides or their food. Then they punish the drivers to where their acceptance rate stops them from getting to the next tier of benefits. Uber does not care about the drivers or the people working for them. Do not recommend. Someone should file a class action lawsuit. read more

It takes too long to book a ride and when you do finally get a driver after almost an hour finding a driver, the driver will either take the order and then cancel or they'll take all day to get to you. I've been relying on ubers all week to get to work and each day I've been getting to work late! The drivers will make personal stops before even getting to you. One driver took the trip but was in target for almost 45 mins before getting to me. another was sitting at a gas station and when I messaged asking if they were still coming because I didn't see them moving on the map, the driver then canceled the ride after having me wait for almost an hour. Now today, my driver is taking his good ole time getting to me after i booked my ride at 5:15am and it's now an hour later and he's still not here. uber is the wors. The only reason why I rely on them so much is ONLY because Lyft is too expensive. read more

I ordered a ride from Hopewell to the greater Pittsburgh airport. In advertently scheduled the night at 8 PM. I wanted the morning at 8 AM and I canceled the evening trip but I was charged. there is no way to contact Uber so I will not use them again, I will use Lyft or the shuttle bus read more

I've had great luck using Uber. I especially like that I can watch the arrival of my driver on my Uber client. They arrive much faster than a cab, and it's less money. My driver is usually very courteous and I arrive quickly at my destination. When I was in Philadelphia I used uberPool, and that was even cheaper. I'm hoping that service arrives in Pittsburgh soon. read more

I arrived at Pittsburgh Airport at 10:30 PM. I am 84 years old, Normally, I use a licensed taxi from an airport but none were available. My children put Uber on my phone. I used it. They started with a $55 charge to my hotel. When I accepted to pay a statement came up...."OOPS SOMETHING WENT WRONG....RETRY. Thinking I did something wrong I did. Now price was $70.00. Accepted....OOPS SOMETHING WENT WRONG.,,RETRY,,,now I know I am being scammed. No choice after cancelled flights and 11 at night, Finally they accepted my payment of $110.00, Imagine???? If you see OOPS Retry....go somewhere else. Better yet, don't use Uber. read more

Uber overcharged me $73.00 and never responded to any of my messages. It was a bad experience. I finally contacted my bank and my bank refunded me and went after Uber. Uber has no customer service at all. It's a shame because I've always had such nice drivers! But they don't even support their drivers! Apparently my bank said Uber overcharges quite a bit! So if you take Uber, check your bank account!! read more

Here I sit waiting for a ride to pick up my car at the shop. Sitting here now for an hour, I've had 2 UBERS cancel on me....tic toc....the shop closes. What to do? Uber #1: waited 18 mins for pick up. Uber cancels. Takes 15mins to find new ride option. Uber#2: waited 20mins for pick up. Uber cancels AGAIN! No suggestions forthcoming. I CALLED A CAB. ZERO STARS FOR YOU read more

I used to be an uber driver 4.98 rating over 2500 trips diamond stats... Etc. I got an uber from the airport. I was charged almost $80 and my driver was paid only $14. I explored ztrip. Their rates were actually $45 and 100% went to the driver. They have a flat rate daily fee. Never using uber again read more

My recent ride with a uber driver while we was on the road. Was that he or she had the virus, when I reported it to the company. First, they told me I was discriminating the driver race or religion and second was to basically cross my fingers and hope I don't get this virus. Now the reason I am posting this is to inform others in the community, if these driver have to say they had the virus that next answers should be, they should reply with a procedure they took, and this could have been mention before the customer got into the vehicle! to make a Customers feel safe. But if they don't have to tell DON'T TELL! That is the last thing I want to as a passenger to know about you! read more

I had a great evening using Uber last night. Great conversation and good people. I am becoming more of a fan each time I use Uber. I got into the front seat by accident with my driver on the way home - and he was so cool about it. I just had to vent about the evening and he listened and was so nice. I had to laugh when I realized what i did.. could be too close for comfort but he was Kool in the Gang. read more

I've used UBER several times with my account. But recently they have left me stranded! Went to the grocery store and did holiday grocery shopping. When I got done I went on my app to get an UBER but could not access a ride! It said that my phone number was unrecognizable. I tried again ,same results. I looked and my email and phone number had been verified as usual. I could not get through to customer service and they did not get back to me until after 24 hrs . An Uber driver came for another client. I explained to her what happened and she said, She wouldn't help. Would not contact Uber to get me a ride and to go online when I got home if I had questions. I lived 1.1 mile from the store but had no way to get nearly $300. of food home. Thanks UBER! Since I've used UBER BEFORE with No Problem , nothing of my info changed, WHY are you saying my phone number is not valid when you have it marked VERIFIED!!!! If you want to get STRANDED CALL UBER read more

Found drivers to be outstanding but the Uber Company has poor (or no) customer service and is screwing at least one of their drivers. FB thread follows: May 25, 2022 You sent I can't leave my driver a tip. I get an error message if I try. Also, Uber did not apply my Uber credit to my ride. No way to contact Uber to resolve so Uber is cheating their customer and their drivers. Uber Sent We're sorry to hear that you are getting error while adding tip. We are here to help. To assist you better we need to know the exact issue. Please send us the phone number and email address associated with the account along with the screenshot of the error, it will help us to assist further more accurately. You sent Here is the screenshot. May 25, 2022 Uber Sent We understand your frustration here. Regarding the issue, you're having with adding tips, we're currently working to resolve this issue as soon as possible. Thanks for letting us know so that we can continue to improve the app experience. We've sent this directly via email as well as in-app. If you have additional questions, please let us know there. You sent Your customer service performance today is poor. Whatever the number scale, give yourself the lowest number. UBER CUSTOMER SERVICE SUCKS!!! Uber Thanks for reaching out. We've been in touch via PM. If you have any questions, please let us know by replying to that message. May 26, 2022 You sent Still cannot leave a tip. Please let our driver Steven know that it is Uber that is not allowing his tip and not me. I want to pay 20%. In fact, Uber should pay it for all this trouble, or at least advance it until the issue is resolved. Also, please stop thanking me for my understanding. I have no understanding or empathy for Uber Customer Service. It is the worst. I have no choices but do not take that for understanding. That just adds insult to injury. DO YOUR JOB. ACTUALLY PROVIDE CUSTOMER SUPPORT. May 26, 2022 Uber We appreciate your patience while we worked to resolve this issue. If you're still having trouble adding a tip in the app, follow these steps to see if they resolve the issue: 1. Make sure that you're using the most up-to-date iOS/OS version available for your device. 2. Check that you're using the most up-to-date app version for your device. 3. Force close the app. 4. Uninstall then reinstall the app. 5. Clear your device's app cache using the device's internal settings. 6. Check if you're trying to add a tip to a ride that is more than 30 days old. Out-of-date OS and app versions are a common cause of the issue you described. We've sent this directly via email as well as in-app. If you have additional questions, please let us know there. May 27, 2022 You sent The problem is that you are not working to resolve the issue but just blowing smoke. I have the same problem on the app on my Android phone and logging in to my account on my desktop. I loaded and installed the app a week ago. The ride was last Sat, May 21, 2022. You would have known most of this had you taken the time to read this thread or checked your system. Anyway, I did force stop, uninstall and reinstall the app, then tried the tip on the app and my account via the desktop login. Neither worked, Are you surprised? I tell you again, your system has a record screwed up because Steven's app went down and had to be rebooted two times just after we started the trip. Please assign this to someone who has the time and ability to resolve it. I think it is time to escalate the issue. Please do so. Also, HAVE YOU INFORMED STEVEN THAT HIS TIP IS COMING BUT NOT WITH HIM NOW BECAUSE UBER PREVENTS ME FROM GIVING IT? May 29, 2022 You sent Still cannot add tip on app or website account. You sent HAVE YOU INFORMED STEVEN THAT HIS TIP IS COMING BUT NOT WITH HIM NOW BECAUSE UBER PREVENTS ME FROM GIVING IT? May 30, 2022 You sent Still cannot add tip on app or website account. HAVE YOU INFORMED STEVEN THAT HIS TIP IS COMING BUT HE DOES NOT HAVE IT NOW BECAUSE UBER PREVENTS ME FROM GIVING IT? Uber Thanks for getting back to us. We understand tech issues can be a pain and frustrating. We assure you that our team is working to resolve this issue as soon as possible. Once an update is available, a message will be sent via in-app as well as to your account email. We appreciate your patience as we work on getting this resolved as quickly as possible. May 31, 2022 You sent Fine, I can wait. Please be sure to inform Steven that this technical issue is what prevents him from receiving his tip. Have you done that? June 2, 2022 You sent Have you informed Steven that he does not yet have a tip because Uber has yet to fix the Uber system problem that does not allow me to give him a tip? June 5, 2022 You sent Two weeks and Uber has not fixed this problem. Uber is screwing this driver out of a tip. Still cannot add tip on app or website account. HAVE YOU INFORMED STEVEN THAT HIS TIP IS COMING BUT HE DOES NOT HAVE IT NOW BECAUSE UBER PREVENTS ME FROM GIVING IT? read more

I don't uber often, but when I do, it is uber great. I live in a close suburb of the city and there are usually cars within at least a 10 minute window. It is a $12-$20 ride into the city. Nice drivers, safe rides. Who could ask for more? I would like to add that I have never hit a surge time (when ride demand is up). I recently left the South Side at Midnight on a Saturday night, completely expecting a surge , but nothing. If I had to choose a flaw in their great business plan, it is that I cannot request a driver, it is all random. (But this won't deter me from catching a safe ride and not having to find parking) read more

Won't resolve issues or give updates on the current situation. They just end you're conversation with no response. Real professional Uber eats. I'll probably just stick to other apps who get my location correct. read more

I was an Uber virgin until a few days ago. Used the service twice for two short trips in the South Hills. I found it to be fast and efficient. Both of my drivers were courteous. I would use Uber again if the need arises. read more

I used Uber four times while in Pittsburgh. Truly professional and serviceminded. Supernice, new and clean cars all the way. I got a female driver for the first time - the ride was like a spa treatment: lemon scented and soft music. She offered water and candy. One car didn't find us on a busy block - he called immediately to make sure he found us. Coming by plane from Miami where Uberdriver get tickets driving to/from airport - I wish I had knew Uber was accepted in Pittsburgh already at the airport. Now we paid $57 tips incl for Supershuttle instead of half the price. read more

No company is perfect but this city was held hostage by yellow cab/ Z trip for decades. Uber has come to the rescue.

I'm done with uber. Aside from other problems this is the second time I've seen my fee, accepted a ride and THEN uber DOUBLED the ride fee. I'm sick of being lied to. #lyftforlyfe read more

rides to the airport are up 30% thanks uber. Used to be 20-28 to the airport now its 30-39

While in Pittsburgh for work I just left my car parked and used Uber to get around when too far to walk. I used it 4 times each was very prompt after my request, 2 drives we're excellent! Clean cars, nice music, easy conversation with the drivers. 1 was still great though the driver was less engaging. The last was good, not a good conversationalist but a decent driver. All we're safe, cheaper than a taxi. Just watch out for peak traffic times or you'll get stuck in it and pay more. I highly recommend!! read more

I called for a ride when I was outside convention center. My pin showed exact location. According to my app, Driver drove around on other side of center and I thought he would come around to where I was waiting. It is quite a distance to other side. No communication from driver except that he suddenly cancelled. I called again and was picked up very quickly by another driver. Uber charged me $5 for "cancelling" my first ride and won't refund my money despite my explanation and request for refund. Uber lost business from me and my husband unless I am refunded. read more

Free first ride promo code: hopeg107 Free promo code free promo code Both cars smelled nice. One guy seemed like he just needed some coffee but both were very nice and great. read more

This review is for UberEats. A month or so ago, we'd ordered from a new Indian bbq that opened near Whole Foods. I tracked in the app that our order was taken, then got notified that the order was picked up by the driver and would be at the house in 6 minutes. Right after that notice, we got another that said the driver canceled our order. Now while my credit card WAS credited the amount of the order, that was the ONLY good thing that happened. The restaurant in question confirmed that the order was picked up, so where was my food? The restaurant cared more about my business than UberEats did, as they went above and beyond to make sure we were taken care of. I hope that driver enjoyed his stolen property read more

I've used Uber and UberEats and I have to say I'm not overly impressed. (With a few times that were exceptions of being very good.) The rides are expensive and double in an instant! I didn't know drivers rate you and one driver was rude asking me why I didn't have a 5 star rating. Ummm...I didn't know they rated passengers. I feel like I'm in an episode of "Black Mirror!" Anyways...I'll use them if I have to or when we're at my BF's in Edgewood since they seem more a available. We both have agreed that numerous of our Uber drivers are "risky" drivers where didn't feel overly safe. They also use a navigation system that isn't accurate. I had to give my last Uber driver the correct way to my house since the navigation system had us going all sorts of wrong way. And I've had more issues with inconsistency and so on with UberEats that I deleted that particular app. read more

I came to Uber advance technology center because we thought they did tours, similar to the Google tours, BUT no apparently they don't. We walked far - from the Omni Hotel as we are tourists from Boston here for an Anesthesia conference (20-30 min walk). We went inside and the guy at the front desk said there are no tour so fine, we decided to call an Uber back to the hotel. We were waiting inside and the Uber on my phone said 5 minutes until it arrives. The front desk then said we had to get out of the building and wait for the Uber outside.. in 90 degrees weather. He said it was employees only inside the building. So we did go outside. We stood in the shade and was waiting for our Uber still. Then 2 "security guards" came outside and told us that we can't stand there and had to go out to the curb in the sun.. like are you KIDDING ME? We are PAYING CUSTOMERS CALLING FOR AN UBER.. a service from YOU. Horrible customer service and extremely rude. We're not from here and it's not like we're bums loitering at one of your centers.. we have PROOF THAT OUR UBER IS COMING!! Extremely extremely rude and the security guard said he personally didn't care that we are waiting for an Uber and that it's hot outside.. LYFT IS THE WAY TO GO. read more

Scheduled uber ride from fox chapel to downtown Pittsburgh for $33. and some cents. Was charged $77 after Uber clearly stated charge was $33 upon arrival to destination. Will never use Uber again. read more

I took an Uber from the airport into downtown to the hotel i was staying at. My driver did a good job of navigating through some really difficult rain showers and thunderstorms and got me to my destination safely. Thanks for the ride! read more

Uber in Pittsburgh is ridiculous. I use it often because it's convenient but the drivers are constantly taking the long way which increases the fare. This weekend the driver conveniently got lost and ended up in Oakland, doubling the fare! I live behind PNC Park... not sure why it's so difficult to go from downtown to the North Side. read more

Well, now I have only used UBER twice now . But the first time was perfect . But just recently my ride TO my destination was fine , just the trip home got REALLY messed up . Well I THOUGHT that I'd scheduled for a 6pm pickup , and their app stated that my trip was coming . But But after 45 minutes my friend told me that he'd just drive me home . Well at 8 or so UBER contacted me stating that my trip was there , and where was I ? Well, now I just have to say ; can't I just schedule up with a person, not on an app ? Well, I'm just wondering if anyone is going to take the fee from my VISA ? ( Well thankfully they didn't do as such , and at least my ride DID as alerted, come @ 2 hours later ? Well, I was already home . But in in all, well at least I GOT TO where I was scheduled to get to . But I just wish that I could have talked to a person . ) read more

If I could do 0 stars I would. Reserved a trip to the airport a week early, got notification of the trip, even the morning of and the driver never came. No way to contact as the trip never registered. They need a better way to be accountable. As a business traveler you almost learn to expect issues when traveling, so Uber is best for big cities only. I am 2 for 5 with rides. No accountability. Not again. read more

I never write review because frankly, I hate this website. Usually it's filled with nothing but whiny entitled customers ruining the reputation of a family owned business because they didn't get their damn burrito out fast enough. However, I had to make an exception with uber. Uber is SO UNRELIABLE. ITS IMPOSSIBLE to plan a trip ahead of time because I swear EVERY SINGLE TIME I order an uber there's REDICULOUS surge pricing. 2.1 times the normal rate on a Tuesday at 2:00pm? REALLY? It's come to the point where I am just so frustrated I uninstalled the app. Use to use them very frequently but I swear every single time nowadays there is surge pricing. Not everybody can afford that. Especially us, with my pregnant girlfriend it's imperative we get to our appointments and on time and every dollar spent could be used towards our first child's care. I do have the money but I REFUSE to pay three times the rate when I'm going 10 miles to her doctor's. A trip that would cost $15 is now $60. Therefore, uber is UBER UNRELABLE. Stop being so greedy uber. Your drivers are nothing but your sheep, and you treat them that way. But I feel like soon enough they will realize this and move on. One can only hope. SPEAK WITH YOUR WALLETS PEOPLE read more