I worked on a problem with the display on my Samsung Galaxy S25 phone for 2 hours. This man fixed the problem in exactly 10 seconds. Glad I found this place because these smartphones are always failing. read more

Fast & reliable service. The customer service is great as well. I hope not to have to return but if I run into any issues with my electronics again, this is exactly where I'm going. read more

good morning AT&T customer service made the appointment with uBreakiFix and they did a fantastic job. Ryan had my phone done in two hours. The service was fantastic. Can't complain at all. Keep doing a great job. I will use they services and will recommend anyone to use the service. read more

Had them repair my PS5 which had stopped turning on. After having it for a few days, they decided that it was the motherboard. $270 repair after taxes. Not too bad...about what you'd pay anywhere (and nearly the same as Sony charges). 3 business day turn around turned into about 6 business days. Not a huge deal but a little annoying. Would settle on 4 stars but the guy at the counter initially tried to talk me into a $50 diagnostic fee. Their website says that diagnostics are free and he dropped it after a gentle reminder of that, but I found that annoying and a little predatory. Anyway, PS5 turns on again and I didn't have to send to Sony for a refurb with a memory wipe and it comes with a bit of a warranty so I'm happy enough w the service. read more

I was in for a repair yesterday. The fellows working there were terrific! Very professional, very helpful I would rate them five out of five stars. No question I would certainly know who to contact if we had another issue I would certainly recommend them to anyone. Lenny T read more

"Excellent service! Matt fixed my son's phone quickly and we're very satisfied with their professional service and quick turnaround time. Highly recommended!" read more

I broke my phone and had already bought a new phone and needed help to get the content off of the old phone onto the new phone after learning that it wasn't backed up. Kai was SO helpful. Took time to explain what I needed and I left with my new phone totally restored. Ask for Kai! read more

We had a cracked screen on a 2-year-old Pixel phone and needed to get it fixed. We called them and they were helpful over the phone. I dropped off the phone and the glass was replaced and the phone was working properly in a few hours. At pickup time, the service was a bit gruff, but it was not a big deal as I was just picking up a phone and didn't really need to ask a bunch of questions or anything. I would come back in the future to get phone repairs completed. read more

I was sent here for a second opinion after my GPU died during a routine laptop cleaning at the 39th street location of Asurion/UBreakiFix. I was told they would look at my laptop and to come back in 3 hours. When I came back, I learned the tech had not looked at it and actually wanted to charge me $50 for a "deep diagnostic" that would take 5-6 days because of the backlog. This is laughable; their marketing everywhere says all diagnostics are free. I guess diagnostics are free unless they're diagnosing how one of their techs broke your device -- then you have to pay for it and wait a week. Can't speak to their technical knowledge or skill at this location because I decided not to get scammed further by this company. They'll gladly take your money, gaslight you when they break your machine, then keep charging you more money before they'll even consider fixing it. I raised the broken GPU issue to corporate and they said my device is not covered by their warranty because they can't prove my GPU was working when I brought it in, since the tech did not do a diagnostic before working on my laptop. I know my laptop was perfectly healthy the morning I brought it in. Because of their negligence, I now have to pay $1500 to replace my PC. read more

I dropped my computer and broke the internal port for the charger. I thought I was doomed to buy a new one. After finding uBreakiFix, they were able to replace the piece and my sanity. My laptop works once again and it didn't take more than a few days. Thanks a million! read more

I had to go here to get a new battery for my Samsung s9 since my warranty covers it and it was going to expire in 2 days. This place is super busy as they have customers coming in and out by the hour. I can only imagine the workload that they have for the tiny place from 10am - 8pm.. They have a room in the front for the customets and one in the back where the employees all work and do there magic. Everyone was friendly and well knowledgeable on the phones that needed to be repaired. Just know to give yourself some buffer room as the phones won't be done in the estimated time since they get so many. read more

Honestly I'd say this is the worse place to go to get ANYTHING repaired . I dropped my PlayStation 4 Pro off on Nov. 27th for the repairs needed . I had to call them numerous times and bring my self to the store asking them when would it be finished and I kept getting "dead end " answers like " oh we don't have the tools for the repair yet " or "we still have to diagnose the PlayStation before the repair " or even "come tomorrow I'll have it ready " . I'm tired . So I reached out to UBreakIFix on the 23rd of Dec and spoke to a man about my PlayStation and he said that due to the inconvenience he'll discount me on my repair by 30$ my repair was 130 so he would be doing me a favor in a way. a guy named Humsha I'm not sure how to spell it but I spoke to him and he claims he's the manager but on Dec 24th I entered the store to pick up my PlayStation 4 Pro and first he says it's taken apart that it's not going to be done today , then I said " well it needs to be done by today and I'm not leaving until it is , it's been awhile now and I need my PlayStation you guys have took well over 3 weeks for this repair and it doesn't make any sense why it isn't finished " so then he says "don't worry I'll have it done by today and free of charge due to the inconvenience " and I said really that's amazing I appreciate that . So when I get home I checked my PlayStation and they didn't do anything because I have multiple errors on my console which doesn't make sense because it's been well over 3 weeks in the repair shop and for them to just give me back my PlayStation free of charge seems to me like no work was done at all on it. All of the issues that I've had before i brought it in are still there they did nothing but waste my time !!! So they were basically going to charge me 130$ for nothing!! honestly wouldn't recommend anybody to go here at all they just want your money and don't wanna fix anything and when I was trying to explain what was going on , the store manager pursued to pick up an incoming phone call and spoke to them and interrupted me when I was trying to explain something . He claims he's the new store manager but he isn't doing good already . Ignoring customers and picking up phone calls when there's other people in the store who can take the call which there was the other guy name Chris. Very unprofessional and my visit was on 12-24 @6pm . Yours Truly - Ryan Salazar read more

uBreakiFix - The PS4 Error screen - Mobile Phone Repair Near Me - New York, New York

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This place has recently changed management. I had a very bad experience with the old store manager. Not only they didn't fix my phone (and charged $150+), but they were also rude when I went back to the store and asked them to refund my money. I would give 1 star to this experience. I called customer support, and they asked me to go back to the store and speak to the new store manager. The new manager was extremely kind. He verified the charging port of my phone was not working properly, and he gave me a full refund. 5-star experience this time. Overall, I am rating this business 4-stars. They could have been more proactive in addressing my problem, but the new manager turned a very bad experience into a positive one. read more

Had an appointment "confirmed" on July 4th for a 2-5pm time slot via Verizon. Drove in from New Jersey at 10am hoping to get an earlier appointment. The hours on the door say they open at 11am, even though online it said 10am. Waited outside for 2 hours until 12pm and store never opened. No signs outside the store stating they won't be open today or anything of that sort. Called the store multiple times, no one answered, nor was there a message stating they wouldn't be open on 4th of July. Called Verizon and had them contact the store with the same results, and was told by Verizon rep to come back between 2-5pm because it was by appointment, and the appointment was confirmed by the store, so even though the store hasn't opened, someone would be there during my time slot. Came back at 2pm and waited another hour with the same results. I called Verizon the next day to let them know of the situation and they called the store and were told that there was a sign on the door that said they were closed, which was a complete lie! I get it, it's a holiday, I didn't expect them to be opened..but why "confirm" an appointment when you know you won't open the store? And why wouldn't you put any signs on the store and/or leave a voice message on the answering machine stating you won't be opened?...very unprofessional and unacceptable! I ended up making another appointment at the ubreakifix location near Washington Sq Park because I was told by Verizon that these stores were independently owned. Customer service goes a long way and I refuse to give my business to a business that operates in an unprofessional manner as such. read more

Great experience. The staff was professional, thoughtful and accommodating. They expedited my repairs so that I could get my phone with an hour of dropping it off. I've had a great experience with every uBreakiFix franchise that I've been to and this store was no different. read more

This store was amazing! I brought my super cracked screen in, and within 2 hours it was fixed. The customer service people were so helpful and so nice. I definitely recommend this business and would totally use them in the future. So happy with my new screen and now my phone is perfect. read more

This guy is a blessing. He fixed my phone at an appropriate price for good quality parts that he ordered in advance specifically for me. Would highly suggest to anyone who needs last minute repairs for a reasonable price. read more

I have been coming here for years and never had an issue, but after this most recent experience, I felt compelled to tell my story and to warn people before coming to this location. I brought my phone in for repair and was first told it needed a new battery. Fine. After an hour I am told they actually need to replace the entire motherboard. This is a very expensive part. I asked, will it fix the phone and bring it back to how it was? They said yes. After 2 more hours the motherboard is now replaced. However, the phone was not the same as it was - in fact it now had none of my original data on it and acted like a new phone. None of this info was disclosed. Had it been disclosed, I would have chosen to make an insurance claim and receive the same results for hundreds of dollars less (nearly $550 less). BUT WAIT - even worse, the 'repaired' phone did not work correctly! The facial recognition and voice to text did not work (I may discover more issues still). I brought the phone back but they could only fix the facial recognition feature. When I asked about the voice to text, they said, 'not our problem.' I pleaded politely both visits for anything to be done - either to compensate at ALL for not disclosing that my phone would be factory reset AND for not being able to fix the voice to text feature that clearly worked before I brought it in. They asked me to please leave the store and call corporate. I did so, and corporate could provide no help. Kurram in particular was extremely rude. I wasn't asking for much, literally ANYTHING to either get my phone to work properly (despite the $550 overcharge) would have satisfied me, or ANY acceptance of liability for not letting me approve a factory reset. Instead they raised voices, were rude, and dismissive. All in front of other customers who can attest to this. Please save yourself the grief. These guys are only in it for their own profit and don't care if you could go through insurance or manufacturer to save yourself some money. And they don't even care to try to explain themselves after. Shame on you. read more

Quick and simple! Problems solved. Friendly customer service. Thank you for your help!

Had an appointment for battery replacement. Was told phone could be done in 2 hours. When I arrived was told it wouldn't be done for 8 hours. When I mentioned that I am a frontline healthcare worker and I only left the hospital to come get my phone fixed, the gentleman told me "the line is the line, and it doesn't matter that you're a frontline worker." I am not asking for special treatment, but I really needed this place to do exactly what they agreed to since I have a lot of clinical commitments, and I think most people understand that. Incredibly disenchanted and somewhat demoralized by this blatant lack of empathy. In the end, I went back to the hospital to work another 4 days, without a working phone because one individual refused to be helpful. read more

Big waste of time when you schedule a battery replacement and you arrive and wait past scheduled time only to be told they do not have the battery you need but can order it. No way! I am not going back there. read more

I don't ever write reviews but I wanted to warn others so they do not suffer my fate. I wish I could give them zero stars. Charged $200 for a simple data transfer-- which we later found out can be done for free at a Verizon or Apple store--and deleted all my data in the process. Could not even do the simple task right. Absolutely horrible I do not recommend anybody to ever come here, they will try to scam you every chance they can get. read more

I went to them on recommendation for my broken tablet. They were upfront about pricing, communicative about the steps they were taking , and completed my repair two days ahead of schedule. Plus they were all very nice. Hopefully you never need their services, but if you do, this location is highly recommended! read more

I never broke a phone before i came and Hamza fixed my screen in an hour. He was nice and personable and an absolute legend 10/10 experience i will be coming back with any future phone issues read more

Khair from uBreakFix was super helpful & quick with getting my iPhone screen fixed. Literally saved my business!!

I did not have a 4 star experience yesterday. If you have all day to waste on changing the battery on your phone this is the place for you. I think the 4 hr ordeal was because the people that work there. First they save it will take 2 hrs and then you return it is another hour as the first battery they put in was broken. However, there is no place to wait one lonely chair, no one wearing masks even tough 2 signs posted, techs going in and out for smoke breaks and when this ordeal was done nothing to sanitize the phone. This is a group of young urban people that have no rush in their step. when I was there of the 4 people that I saw no one walked out with a fixed phone. The parent company which I think is asurion should clean house. read more

Had the opportunity to fix my device as part of the free Samsung services for healthcare workers during this Covid season. Had my device fixed and returned to it's original factory condition; I was so happy when my device was returned and none of the apps were deleted, so I didn't have to really re-install anything. Very wonderful service and staff. The location was easy to get to and find. The gentleman who returned my device was so professional, personable and so pleasant to talk to but I can also say the same for the young guy who worked the counter the day I went for my appointment. Great staff and service; I highly recommend this place to people-and will. Great job guys! -Shalin read more

I took my phone to the Scarsdale location. The employee said he would order my phone battery and contact me as soon as it came in. He not only didn't contact me but when I messaged the store chain -- you can never get anyone on the phone -- I was told that my phone repair wasn't even logged into the system. They may be effective in fixing phones but I will never know because their customer service is terrible. read more

Awesome professional service! Hamza was the BEST- fast, friendly professional and got all of my phone issues fixed quickly!

Extremely rude service, the man I spoke to (Chris) tried to charge me $150 for a repair that should've been covered by my warranty. I then called Samsung in front of him to check, and they contacted Chris directly to inform him that the repair was indeed covered by the warranty and that they would cover any associated costs - he still refused to fix the phone though. Very unprofessional, rude, and clearly wanted me to unnecessarily pay for the repair. read more

***I'm a repeat customer*** that said: if your device is dated, the fixing process might take near a week! FYI the store front hours and the website DONT MATCH... same with google results. the error of not getting my device password upon drop off caused a delay aswell apparently staff (at least on 23rd st) doesn't have access to voice messages, so, returning their call with VERY IMPORTANT info when they arent answering and leaving a voice message is POINTLESS read more

They made it very easy. Stopped in to ask about pricing. My phone is insured through Asurion so it was a $29 deductible and phone is like new. Couldn't be easier. read more

After you make your appointment and make the trek over to U break then they'll tell you a price higher than what you were quoted. If you've made the appointment you can't even be sure if they have your specific repair part in stock. And don't bother calling corporate customer service they are even more horrible. Bad bad bad. read more

Bottom line up front: I paid $152.41 and my phone is still not fixed. I don't recommend this store. I recommend you ship your phone to your manufacturer or choose another company. I paid $152.41 to get my phone screen fixed, but it started to malfunction again within 3 weeks. I brought the phone back into store, but they wouldn't honor their 90 day warranty. Essentially, I have not received the service I paid for. After 3 weeks, my screen start malfunctioning again. I brought it in again to get it fixed under their 90-day warranty. When I received the phone, they said it passed the test for the second time. However, after I checked my phone, it was not fixed. I complained and demanded to get it fixed, but now they said they cannot fix it because of the water damage which was the oxidized port. They wanted me to pay additional $129 to replace the port before they can fix the screen. I explained to them that the problem is the screen, not the port. The port has been oxidized for quite a while and they accepted it in my first appointment. They didn't mention anything about my port being oxidized or water damaged. As a result, I paid them $152.41 and my phone is still broken. Why did the store accepted my phone in the first appointment and told me it passed the test even if my port is oxidized? Why do I need to pay for the new port if the technician said my phone passed the first and second tests? read more

Run away from this place! I came in for a simple screen fix and then before I knew it, other problems surfaced. DO NOT BRING YOUR PHONE HERE. read more

That was a top professional experience!!! Submitted claim for cracked screen via Asurion and they fixed my screen quick and efficiently!! Thanks so much!! read more

Brought my phone back in after getting it repaired there less than 90 days when my screen died. I called ahead and they told me they would have covered it in the 90 day guarantee if there was no damage on my part. Unfortunately there was non visible liquid damage so it wasn't covered, but they have me a 100 dollar discount on the 2nd repair. They were quite busy that day and they said it would take 1.5 hours to get the phone back. But quickly seeing that we had a conflict, they made it work and got me my phone back in 15 minutes! Not a fun or cheap experience breaking your phone twice in less than 3 months but had a great experience getting in repaired both times! read more

Excellent service by israel and Christian very fast and efficient

Absolutely a DISASTER! They quoted a $99 price to replace my iPad battery then raised it to $169! We agreed on $120 (+tax of course) because I needed my iPad. The invoice they emailed me had a $19 charge for glass which THEY broke. I asked for a refund of $25 which they agreed to but then only refunded me $19. It took me ages to get this straightened out. They cheated, they lied, they were rude. I wish there were NO stars! read more

I would give zero stars if I could. I had an appointment before the holidays at the Newark Ave store in Jersey City, and when I arrived I found the store closed. I made the appointment and confirmed it 3 or 4 days in advance for 10 am at the Jersey Ave, Jersey City store. I got there a few minutes early. They were not open. I waited until 10:20 am, at which point I had to leave for a meeting. I tried calling and got a very long phone tree and finally left a voice message. I also tried emailing the email that confirmed my appointment and texted the number that confirmed my appointment via text. They have completely blown me off and have not bothered to reach out to me. Making a mistake or having someone call in sick last minute happens -- but it is what a company does when it has made a mistake that defines it. This business did not even bother to apologize for completely blowing me off. I guess they don't need my money or my business. read more