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    UDStudentRentals

    1.0 (4 reviews)
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    Services - UDStudentRentals

    Property management

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    Scout Properties - Roach from microwave

    Scout Properties

    (94 reviews)

    When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

    You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

    Advanced Property Management

    Advanced Property Management

    (2 reviews)

    Do not hire Omar and his company as a property manager. He is very unprofessional. They made an…read moreerror on the lease for a tenant expected to rent one of my properties and he put on the lease that I (the landlord) would be responsible for utilities when I clearly sent emails stating the tenant would be responsible. I called him and he started out by yelling at me and told me if I didn't like it then terminate my agreement. In addition, he didn't require the applicant to include everyone living in the house to be on the lease. I changed property management companies and he refused to give the tenant their deposit back. He was also emailing me from one of the email address and it kept coming back invalid when I responded. I was hesitant about working with this company initially but decided to move forward and that was a big mistake.

    If I could rate this business less I would. I have been dealing with this property management…read more(Omar) for over a year. Omar has consistently lied , mislead me in the entire process of me renting my home! As of date, I still have a tenant in my home, who has paid rent late and now who hasn't paid rent in almost 3 months. This entire time, Omar from Advance Property Management in the State of Delaware has neglected to send late notices to tenants but charge late fees (that he keeps) and has never filed in the local court for a failure to pay rent! There has been many, many errors, obvious neglect, and misinformation from Omar of Advanced Property Management! I'm truly distraught, angry and still in complete shock! I'm currently seeking legal advice which is going to be another expense! I warn you DO NOT USE ADVANCED PROPERTY MANAGEMENT COMPANY! This company will cause you huge expenses and refuse to properly manage your rental!

    UDStudentRentals - propertymgmt - Updated May 2026

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