I've rented from this location at least 5 times. In fact I have one of their trucks as we speak. I…read morespecifically only rent from this location despite the fact that there are 4 other locations around here. I noticed that some of the negative reviews were based on UHAUL as a company overall which really isn't fair. Yes Uhaul as a franchise is a horrible company. But as far as locations go, I personally think this is the best one due to the woman who is in charge / owner. It's on a small lot shared with a gas station so customer traffic in and out is heavy but as far as service goes I only come here

I would give more stars but it only goes too 5…read more Ahmed is a true gentleman even checked on us as we made our move too NV. Customer service 5 star plus Personable. 5 star plus Rates as agreed too Cleanliness. 5 star plus Highly recommend this particular UHaul and would definitely recommend

Do not use this place. They have terrible customer service and they overcharge for their…read moreequipment. I'm sure I'm not the first person they've done it to. I rented a truck for 2.5 hours and drove it 20 miles. They charged me for 75 miles and 7 days. A month later I'm still disputing with no resolve.

In order to get the trailer I needed I had to drive 49 minutes to this location. I arrived and they…read morehad difficulty seeing my reservation. They they didn't know about the dolly I needed. The pulled it out of there back room and it was in poor shape and missing the strap. We complete the paperwork and he sends me outside with a man that doesn't speak English. We get to the trailer and it has a flat tire. There is a bolt in the tire and it clearly needs to be replaced. I go back inside and he tells me there is nothing he can do that I need to contact UHaul roadside assistance. Really? Your equipment is not ready to go and this is all you have to offer? I cancel the agreement and leave. Piss poor customer service and a very poor representation of UHaul.

worst customer service every. canceled our reservation last minute and no support on finding a new…read moreone at a different location. this company seems to be imploding, so avoid at all costs!!

Not just truck rental, but a full-scale agency with cars of all classes, from economy thru premium…read morecategories. First time at this location was a winner for me. I'm a Budget business member. I typically use the Vallejo, CA agency. But this location had a significantly better rate for my booking than Vallejo, so I decided to go with Napa. Driving to wine country for any purpose never disappoints. Such a lovely overall area of Cali. Jackie, the lady running the agency treated me with courtesy & respect which was really appreciated. My car--a shiny blue metallic Nissan Sentra with only 20k miles--worked perfectly as a new car should. Major advantage of this location over several other agencies including Vallejo's is a handy after hours drop-off service. Park your return in the ample-sized lot surrounded by several new car dealerships and just drop your keys into the secure slot adjacent to the main entrance. This option worked supreme for me. Shhhh, but this location also has a free overnight accessible lot. Meaning you could--in theory & in practice--park your personal ride on their lot (loose gravel behind the agency and accessible via Silverado Trail). Drive off in your rental for the length of the reservation, returning anytime day or night to drive off your personal vehicle. But, I didn't work up the courage for that move, idk maybe another time? Personal cars left there overnight are at owner's risk of course. And of course, I always recco renters take out Damage Waiver Insurance for their rented cars. For the peace of mind of PRIMARY coverage, which differs significantly from SECONDARY coverage typically offered by your credit card. Something happens to your rental with Primary? Basically, just hand the agency the keys and they take care of it. Secondary coverage (if ever called upon via your credit card)=NIGHTMARE. You'll potentially loose a few years of your life in stress having to go that route! (Never happened to me but I'm hip to the fine print, potential pitfalls & repercussions of a damaged rental car without crucial primary coverage). This agency is also located conveniently on busy Soscal Ave. near major bus lines that can take you back to Vallejo (Line # 11) or even major transportation hubs like BART, SF Ferry, and beyond during normal transportation times: https://vinetransit.com/. Great job Napa Budget!

CAMPING MADE EASY!…read more Right from the get-go... Easy to book the schedule is online. Rhonda contacts you right away. Reservations made with deposit... And the price was so right, we extended for a week! The place is easy to find, we hooked up, signed some papers & off we went. We rented the COZY CABIN and it lined up perfectly with our truck. Easy to tow. If u already know how to tow, it helps, but fairly easy to figure out. Best just driving forward! Rhonda put a lot of thought in what to have inside, she had cookware, dinnerware, utensils & all kinds of little things you might need. Extra lights, batteries & propane. You could seriously just show up with clothes & food and have pretty much everything. We used sleeping bags -unzipped & open, pillows & it was easier than any tent! We brought folding chairs & an extra cooler, making a campsite has never been simpler. The cabin was solar powered but had hookups for shore power ( we didn't even need it). Plenty of air with windows & a fan. Cabin lights were more than enough. The bed was comfortable. The kitchen area was efficient & had plenty of storage. The trailer was clean, in like new condition. We will be repeat clients for sure!!!

We rented a teardrop trailer. We're we treated with fantastic service; the owners really know and…read morecare about their little trailers. When we arrived, every detail about the trailers was explained with complete clarity. You need only bring your sleeping bags or bedding and you are set. They supplied a very easy to use camp stove with fuel, which was very handy. Pick up and drop off were both fast and easy. We were even offered delivery, for future rentals for a small charge. We would certainly return to rent here and would recommend it highly. Kylie is extremely helpful, knowledgeable, and friendly. We'll definitely be back.

The team at Good Riddance Hauling was great…read more * It was very easy to schedule the drop off and pick up * They came exactly within the narrow 1 hour window they promised * They give clear instructions about what can (and cannot) go in the dumpster. *There were no hidden fees. Cleaning out a garage and shed and other storage areas is a big bore, but being able to confidently place it in a dumpster and know that it will magically disappear is "priceless". Supporting a local business that supports you with exactly what you need is always a pleasure, and that was the case with Good Riddance Hauling.

Simon and his entire team are not only extremely professional but ultimately have the best pricing…read moreanywhere. They work well on setting up times that fit into your schedule and always on time. Only hauling company I use for any of my needs and highly recommend to anyone needing any hauling services from the smallest to big jobs, Good riddance does the job!

Excellent service on our recent event. We hired VIP Lavatory to provide luxury portable restrooms…read morefor our wedding, and the services were excellent. Super clean, all new, with a friendly attendant. A must for outdoor events; you can't have it without restrooms. Drop off and pick up were exactly as we requested, very easy to work with. Thank you for your help!

Monica and her husband are amazing to work with…read more My cousin had an engagement party at home for about 80 guests, and that morning we realized the toilet situation would be tough for everybody since bathrooms are upstairs. Some of the elderly guests had problems going up the stairs. Three hours before the event starts, I was frantically calling around looking for a portable toilet. Monica and her husband went out of their way to find a toilet for us before our event started. They were nice and friendly and the prices were reasonable! Thanks guys!!!

Our second time using them. The first was for 10 trailers for a week. This was 4 trailers for the…read moreweekend. The trailers are nice and clean, he delivered and picked up on time. Couldn't ask for any better service

This was our 1st RV rental since selling our 5th wheel due to downsizing needs. I was nervous as I…read moredidn't know what to expect. We had such a great experience with how smooth the rental and return process went!! Matt (owner) was great at communicating with us from beginning to end. Matt met us on time for our rental pickup and was very detailed at reviewing the RV's features with us. The trailer we rented fit our needs perfectly. We'll definitely rent from them again next summer!!"