These guys always go the extra mile for me. They are very polite great sense of human and get you…read morein and out even when there's a bunch of people picking rental equipment up

Definitely a place I will do business with in the future. I rented a cherry picker to pull a motor…read morebut the guy who was supposed to help me lost his keys and couldn't make it to my house. So I brought it back an hour or so later and the fellow there didn't charge me even though he would have been justified. I only yelp when service is really good or really bad. Both guys I dealt with were very nice. I highly recommend this business. Alain V

They connected my trailer wrong and it came off while driving and broke my wires. I am glad it…read moredidn't cause an accident. I told them about it and they became defensive, never apologized, and told me they can't do anything about it. I went to the U-Haul on Solano and they fixed it right away. They are very professional over there. You couldn't pay me to go to the U-Haul on Benicia Rd again!

this location is a scam. He added 88 miles to my rental. I moved only 1.6 miles down the road and…read morehe charged my card 3 times. Absolutely ridiculous! Don't do business here

With all the low ratings on Yelp, I was expecting a sub-par experience at this Avis but I ended up…read morewith a positive experience. I made the reservation online for a standard SUV and arrived at 1:00 on a Thursday afternoon. I was given a choice of an Xterra or a Equinox; I went with the Equinox which was a good choice since it had less than 5k miles on it. Because of the difference in tax charged to me online, I ended up owing another $4 which was added to my final bill. Checkout was quick and I was out of there in 5 minutes. Checkout when I bought back the car was a little longer. They close at 12:00 noon on Sunday and I arrived a little after 11:00. The clerk (there was only 1 working) was already helping a customer when I walked in. She kept getting interrupted because people were coming in to check out and they kept asking her questions. It probably took me 15 minutes to get out. The checkout process was smooth and fast though. All in all I had a good experience here and would use them in the future.

I had really great experience renting from Avis Vallejo. I arrived at 7:28am( they open at 7:30)…read moreand was in the rental car by 7:36am. The gentleman was very friendly and warmed up the vehicle for me and made sure the frost was off all the windows. They do require a $200 deposit for debit cards so be prepared. I did reserve on Priceline and it was still a smooth process. Oh he also gave me an upgraded vehicle a Nissan Rogue which I loved. Note: There is a soft credit check.

Courntney and Mark are always helpful. They are able to answer questions even if is after hours.read more

Trucks are nice and they are affordable but the customer service in the office is rediculous! They…read morewill make you sit there in the office and wait an hour without helping you. You literally have to rattle someone's cage to get help. I'm working this as I sit in the lobby waiting for the rental guy to drive back from Vallejo. Apparently he's the only one that can check out a truck? Stupid

Be super careful and take your business elsewhere. They charged my credit card and absurd amount…read moreunknowingly and are trying to scam me. I've reported this to my credit card company and trying to help the next person deal with legal issues... the guy at the front desk is a scammer and will be reported to the BBB. Also a dispute the wrongful transaction and small claims court coming ahead of this small shady business. Take your business elsewhere.

The person I spoke to on the phone woke up on the wrong side of the bed this morning. I'm a very…read morepolite person but he gave me a really bad attitude. He kept cutting me off while I was trying to ask questions. I would cancel my reservation but the price was very cheap. Terrible customer service. Be advised so you're mentally prepared for verbal abuse.

Gabby made my check in so fast. Seriously one of the best car rental experiences especially after…read moremy disappointing interaction at the Fairfield location. THANK YOU GABBY.

I received excellent customer service from everyone who helped me! Danny picking me up, Gabby…read morehelping me get my rental and Jalen when I dropped off the car! My experience in the past has been that everything was very disorganized with poor customer service! But here at Enterprise in Vallejo I was pleasantly surprised! They all have great attitudes!!! Also I noticed that they also did excellent customer service for everyone else who came in!

Hello Hertz and Kaylee,…read more I am writing regarding my recent experience with the store manager, Kaylee, during my rental through Hertz. I received a phone call from Kaylee in which she immediately informed me that my rental was in danger of being repossessed and that I would be charged an extra $600. The tone of the call was abrupt and accusatory, without any effort to first clarify the situation. I was extremely alarmed and confused by this information. After reviewing the matter, it became clear that the issue stemmed from the store's failure to properly update my account. This was not an oversight on my part. Despite this, I was spoken to in a manner that felt disrespectful and unprofessional. Additionally, during the interaction, Kaylee was dismissive and rude not only toward me but also toward her own staff, which was uncomfortable to witness. As a customer, I expect to be treated with courtesy and fairness, especially when an error originates internally. Being threatened with repossession and a substantial charge due to a staff oversight is unacceptable. Realistically, I want to give this place one Star, but I'm giving it two because of the sweet older lady at the front desk(so sorry I did not catch her name). She was able to make me laugh and calm me down in a matter of seconds, when the store manager, Ms.Kaylee barely acknowledge me. I have already made a formal complaint through hertz internally.

I travel a lot. The staff here is outstanding in there service. They are professional, but…read morefriendly. Bravo!!!