These guys always go the extra mile for me. They are very polite great sense of human and get you…read morein and out even when there's a bunch of people picking rental equipment up

Definitely a place I will do business with in the future. I rented a cherry picker to pull a motor…read morebut the guy who was supposed to help me lost his keys and couldn't make it to my house. So I brought it back an hour or so later and the fellow there didn't charge me even though he would have been justified. I only yelp when service is really good or really bad. Both guys I dealt with were very nice. I highly recommend this business. Alain V

They connected my trailer wrong and it came off while driving and broke my wires. I am glad it…read moredidn't cause an accident. I told them about it and they became defensive, never apologized, and told me they can't do anything about it. I went to the U-Haul on Solano and they fixed it right away. They are very professional over there. You couldn't pay me to go to the U-Haul on Benicia Rd again!

this location is a scam. He added 88 miles to my rental. I moved only 1.6 miles down the road and…read morehe charged my card 3 times. Absolutely ridiculous! Don't do business here

I had really great experience renting from Avis Vallejo. I arrived at 7:28am( they open at 7:30)…read moreand was in the rental car by 7:36am. The gentleman was very friendly and warmed up the vehicle for me and made sure the frost was off all the windows. They do require a $200 deposit for debit cards so be prepared. I did reserve on Priceline and it was still a smooth process. Oh he also gave me an upgraded vehicle a Nissan Rogue which I loved. Note: There is a soft credit check.

Called today and wow ! They treat you like you're stupid. I started to ask if I was going to be…read moreable to get the car beforehand, since some places will let you reserve the car when it's already taken. I started to just say do you take debit cards, he said HOLDDDDD ON SLOWWWWWW DOWN LADY!! Excuse me ? Started ranting to me about everything I needed still refusing to answer my simple questions. Then when you got around to paying he needed $300 additionally for using a debit card , plus you need a credit card. He runs your credit as well. All that money that he's trying to get seems a bit strange wouldn't recommend it and wouldn't come here whatsoever.

Courntney and Mark are always helpful. They are able to answer questions even if is after hours.read more

Trucks are nice and they are affordable but the customer service in the office is rediculous! They…read morewill make you sit there in the office and wait an hour without helping you. You literally have to rattle someone's cage to get help. I'm working this as I sit in the lobby waiting for the rental guy to drive back from Vallejo. Apparently he's the only one that can check out a truck? Stupid

Be super careful and take your business elsewhere. They charged my credit card and absurd amount…read moreunknowingly and are trying to scam me. I've reported this to my credit card company and trying to help the next person deal with legal issues... the guy at the front desk is a scammer and will be reported to the BBB. Also a dispute the wrongful transaction and small claims court coming ahead of this small shady business. Take your business elsewhere.

The person I spoke to on the phone woke up on the wrong side of the bed this morning. I'm a very…read morepolite person but he gave me a really bad attitude. He kept cutting me off while I was trying to ask questions. I would cancel my reservation but the price was very cheap. Terrible customer service. Be advised so you're mentally prepared for verbal abuse.

Gabby made my check in so fast. Seriously one of the best car rental experiences especially after…read moremy disappointing interaction at the Fairfield location. THANK YOU GABBY.

Customer service needs work at their Vallejo location. We made reservations over the phone for an 8…read moreseater mini van with my military discount. When time came to pickup, they DID NOT have one avaliable and they didn't honor my military discount. We had to pay toll to cross the bridge to the Concord location for availability. We were inconvenienced when it could've been avoided.

I had an amazing experience at Hertz yesterday. Picking up Kay made our experience so easy. We had…read morea long day of traveling and I had difficulties with car sickness. Safe to say at the end of an 8 hour day, I was exhausted and mentally prepared for a long rental car experience. We had the complete opposite thanks to Kay. If everyone had a person like that waiting for them at the end of their trips where everything seems to go wrong, the world would be a better place! He is amazing at customer service. Customers in the store couldn't stop raving about how he always go above and beyond.

Hello Hertz and Kaylee,…read more I am writing regarding my recent experience with the store manager, Kaylee, during my rental through Hertz. I received a phone call from Kaylee in which she immediately informed me that my rental was in danger of being repossessed and that I would be charged an extra $600. The tone of the call was abrupt and accusatory, without any effort to first clarify the situation. I was extremely alarmed and confused by this information. After reviewing the matter, it became clear that the issue stemmed from the store's failure to properly update my account. This was not an oversight on my part. Despite this, I was spoken to in a manner that felt disrespectful and unprofessional. Additionally, during the interaction, Kaylee was dismissive and rude not only toward me but also toward her own staff, which was uncomfortable to witness. As a customer, I expect to be treated with courtesy and fairness, especially when an error originates internally. Being threatened with repossession and a substantial charge due to a staff oversight is unacceptable. Realistically, I want to give this place one Star, but I'm giving it two because of the sweet older lady at the front desk(so sorry I did not catch her name). She was able to make me laugh and calm me down in a matter of seconds, when the store manager, Ms.Kaylee barely acknowledge me. I have already made a formal complaint through hertz internally.