I have been bringing my 2021 Forester here for service for the past year, and every visit has been a great experience. I'm always greeted with a warm welcome by the service department, and Christian consistently goes above and beyond to take excellent care of me and my vehicle. Christian is professional, patient, and incredibly accommodating. He always makes the service process smooth and stress-free. I highly recommend Christian and the entire service team to anyone looking for outstanding customer service. read more

I don't write reviews often, but I've always had such great experiences with Hanlees Napa Subaru. I can't say enough positive things about this place. Definitely ask for Kevin or Christian, these two are the best. Give these two a raise!! read more

Christian was so attentive and helpful when I brought my car in today. He answered my questions and concerns about the car and was friendly all throughout the conversation. read more

My experience at Hanlees Subaru in Napa was truly exceptional. From the moment we arrived -- my family and I felt zero pressure into buying a car. Instead, we were treated with genuine care, patience, and top-tier customer service. This is my first Subaru and I want to thank Michael T. for making this entire process feel comfortable and stress-free. Thanks for being genuine and for the hospitality and the no-pressure approach. Thank you Napa Subaru, for making this such a positive and memorable experience for me and my family. read more

Hanlees Napa Subaru - 2026 Subaru Hybrid Crosstrek - Car Dealers Near Me - Napa, California

A shout out to Christian Oligo and Kevin Hultman for outstanding and consistent customer service. Professional, courteous and respectful. A complete explanation of the service performed on my Forrester and on my daughter's Outback on each and every visit. Thank you Gentlemen! read more

I only go to this location because of the excellent customer service from Christian, one of the advisors at the service department. He goes above and beyond, he tries to resolve issues in a professional manner, and is a gem to this company. I had issues with the dealership in the past, it is somehow resolved and I continue to resume service and this is where I originally purchase my current vehicle. This dealership is located at Soscol Ave Napa. Our household purchased three vehicles from here and all at reasonable exceptional lower prices no mark up compared to other Subaru or other dealerships. Kids and pet friendly area, with plenty of seats in the waiting area, free wifi, free refreshments including brewed coffee, tea, and snacks. Waiting time depends on the other customers ahead of you, parts availability and other factors. Drop off and pick up available while you wait as well. read more

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I cannot express enough how fantastic the service is here Christian and Kevin and all of the other members of the service department have helped me with professionalism and kindness each time i visit Italy helped me with the loaner vehicle and was also a pleasure to deal with. I always feel remembered and well taken care of each time i visit Thank you Hanlees Subaru!!!! read more

I went in to test drive a Subaru with Ron Cooper. He was wonderful to work with. He is very knowledgeable about the cars he sells. Him and his team are very transparent and I did not feel pressured or misinformed. Buying a car is stressful and car salesman can be shady. Ron is not that kind of car salesman if you want yo have a good experience buying your new Subaru I recommend this dealership. I had made a choice to go elsewhere for a different car and immediately felt regret the experience was drastically different and it made me really appreciate the integrity and honesty this place hold up. read more

Shout out to Christian and all the others wonderful people at Hanlees Subaru service department. They were able to successfully help and diagnose an issue with my engine that had been going on for months after a botched oil change at a different Subaru dealership. I taken my new car in for its' first oil change at a different deal. While driving home, there was excessive smoke coming off the engine. I returned to that dealership and was told that there might've just been a little leak, but I insisted upon it being looked at again. It was deemed a faulty oil filter as oil had gone all over the engine. Their solution was to pressure wash the engine multiple times. After the third pressure wash, the engine began to shake violently upon ignition occasionally, which made it very hard to diagnose however the service department at Hanlees kept up with with diagnostics and were able to correct the problem completely at all, but given up on a brand new car, but they were persistent Kurt and absolutely magnificent when it came to taking care of me I can't recommend them enough!!! read more

They are always polite and respectful and have always answered any questions that I have asked about my vehicle. Every time I have brought my Subaru Crosstrek Wilderness (2025) in for a service they are on top of it and explain what they will do and then some... I absolutely loved my sales representative Ron Cooper and the service personnel! read more

This dealership and their employees are amazing. Christian is always so helpful and the entire team do such a great job. I have a 2015 Crosstrek that needed work. Christian was extremely thorough in explaining the different options I had and that would also meet my budget. I'll definitely recommend their service. read more

Christian and Kevin are fantastic! They always take care of anyone who walks (or drives) through that door. They are professional, respectful, and especially patient when explaining what services your car needs (especially when big fixes are needed). You can absolutely trust them with your car and they with keep you updated through every step. read more

Christian and the service department the service rider is the man always takes. Excellent care of me doesn't make any promises. He can't keep very happy he's on my side. read more

Hanlees Napa Subaru - Car Dealers Near Me - Napa, California

Great stop for service! Snacks inside, shuttle service usually available. Christian O's always been good people, respectful, knowledgeable, customer-focused. Everyone there's been friendly and helpful. read more

What a positive experience my wife and I had in dealing with Ron Cooper and Victoria Young. This Power sales couple at Hanless Subaru provided top-notch customer service. From the very beginning, Ron's communication was excellent - seamless, efficient, and transparent. Victoria's in-depth knowledge of where we needed to be financially was a blessing! Plus, she made me laugh...a lot- BTW, I usually don't laugh at all!! :) :) I have nothing but positive things to say about the experience of purchasing a new Subaru. We drove four hours to buy the car here, and I will be back in the future (with my daughter and daughter-in-law) to purchase another vehicle(s) As I said, Ron and Victoria are "rewriting" the playbook on how Car Dealerships treat hard-working people. No games, no tricks, just plain and honest business!!! Blessings to you both!!! read more

My brand new outback got a screw in a tire while I was in Napa for work. The staff here got me right in, checked all the tires and patched the flat! They were super friendly and fit me in the schedule right away. They offered to drop my car back off to me at work but I declined as my job site was the culprit of the screw in the first place! read more

Christian always goes out of his way to help me out whenever I have an appointment here.

The worst customer service in sales department!!!!! I told Ron Cooper my specific wants and budget. Instead of Ron trying to work with me to at least come close. He just tried to upsell me!!! I found the car I wanted. When I asked if we could negotiate, he just laughed! So rude. I left. I went back a couple days later and asked Ron if he was ready to make a deal. I heard laughter behind him...it was the manager, Victoria Young! I was appalled and felt so much disrespect. Again, Victoria wasn't interested in working with us either. ONLY try to sell a me a new car. I will never, ever, ever recommend Napa Subaru unless...you want to get reamed. BTW I went to Fairfield Subaru and right away Cesar T. was so helpful, knowledgeable and very friendly. Yep! I got a car that fit me budget! read more

Another great experience with the Service Department! Had a persistent problem that was handled professionally by Christian and team. Thank you! read more

What I wrote to Corporate: August 2, 2025 Dear Hanlee Subaru Team, I wanted to extend my sincere thanks following my recent service visit on July 29th. As always, Kevin and Christian made me feel like more than just a customer--they make me feel like family. Over the years and through six Subaru vehicles, it's the people like Kevin and Christian who keep me coming back. They not only remember my name, but they also take the time to connect on a personal level. Whether it's fishing, food, or family, our conversations are genuine and never rushed--something I've never experienced at any other Subaru dealership. What stands out most is their willingness to educate me on services and savings I might otherwise miss. They are honest, reliable and keep me informed with every service. They go out of their way to make sure I'm taken care of--and it doesn't go unnoticed. I'll admit, owning an Ascent with its fair share of recalls and extended warranty issues has tested my patience at times. But I'm not ready to walk away from Subaru--because loyalty goes both ways. Kevin and Christian remind me why I chose this brand in the first place: it's not just about the car, it's about the community. Thank you again for your exceptional service and continued care. Many thanks, G.H. Napa, California read more

Christian always help us when we come by. I drive all the way there because of his customer service

I've been a customer of Hanlees Napa Subaru for a long time and it's consistently pleasant experience! More recently, Christian at the service center has been excellent, always welcoming and real with you. Not to mention well-informed, respectful, and communicative. I'm not afraid to make an appointment because potential costs are explained clearly and ahead of time, and there have been no surprises for me so far besides pleasant ones. Will visit again, hopefully not too soon. read more

I am a returning customer to Hanlees after purchasing vehicles over the course of the years. They provided excellent and quick responses for my online requests. Then when I got to the dealership straightforward sticker, pricing, and a solid selection of new and used Subarus. I will say this experience eclipses all of them (in the best way possible) in terms of sales and finance transparency, service, professionalism and support ! Victoria and Ron worked together to value my trade-in, consult on my options, work out the deal and financing to my requirements and then walk me through all the features of my new Subaru Impreza. Carlos made the final paperwork easy and no pressure to buy anything else, after agreeing to the deal (mentioning this only because it happened to my husband at another dealership and it was awful). Hands down the most professional and educated automobile sales team, that I have ever experienced. I feel like I entered as a customer and left as a friend. Hanlees is my go to dealer once again ! read more

Hanlees Napa Subaru - My new ride !! Thanks Victoria & Ron and the Hanlees Team !! - Car Dealers Near Me - Napa, California

Car buying should always be this easy. Mike, Ron, Victoria and Abdul were friendly, professional, informative and best - no high pressure. We were free to drive several different trims of the vehicle we were interested in, and the team reviewed the differences with us without trying to upsell. In fact, we were advised to go home and think about which one we really wanted. When we decided, Mike gave us a great deal, and even coordinated with another branch to take care of installing an option that he didn't have a tech for at the moment. I would definitely recommend you include Hanlees Subaru the next time you are searching for a new vehicle. read more

Exceptional and outstanding customer service I always receive from Christian O. Highly recommended, extremely professional and courteous.

Horrified by my experience. I bought my car here 10 years ago. Great experience then, couldn't have been happier. Fast forward to now, what has happened to sales?! Was first harassed by Ron Cooper in the fall, after which I decided to table buying a new car. Started looking again now. Spoke with Paulina a few weeks ago, seemed ok at that time. Then I checked out some things, and decided I wasn't comfortable buying through her. She calls me back up today asking when I was coming in to order my new Subaru ( I have not even test driven). I told her I was not going to, and to remove me from her list. She then proceeded to yell at me, telling me I bought there before and why am I not now! I refused to tell her. She yelled at me again, saying most people give an answer as to why! Paulina, you have a lot to learn, no one owes you an answer, and no is a complete sentence. I'm disgusted with my experience. read more

Service advisor, Christian, and service tech, John Loza, did an excellent job on my 2021 Subaru Forester from start to finish. Super professional, explained everything thoroughly, and handled the overall service with the best care. read more

The service department here is excellent. All the guys are great and super helpful. I've come here numerous times for random things when I didn't have an appointment and they always take me in and figure out what's going on. Most recently I had my last Subaru get totaled in an accident. The service department set me up with a rental at a great price and even picked me up from the collision shop. I stopped by to pick up the receipt for insurance and mentioned an issue with the TPS sensor with the older Subaru I bought (not from them) They offered to take a look right then and even noticed my headlight was out. I haven't driven it at night so I had no idea. They even offered to find a coupon for me so the replacement was quick and super reasonable. Highly recommend this Subaru service department if you want to feel taken care of read more

Christian Oligo has been consistently helpful and has been friendly and accommodating every service appointment.

Christian, Kevin, & John were amazing in the service department! They assisted me with a warranty issue that was out of date. They were professional, knowledgeable, and genuinely pleasant to work with. They explained everything to me and made the whole exerience stress free. This Subaru dealer is clearly the best in the surrounding area. I am a loyal Subaru owner for many years and will only be bringing my cars to this dealership for repair. read more

Christian went above and beyond with customer service when I came in to get my oil change thanks again your awesome

I can't say enough great things about my Subaru service technician Christian! I go to this location particularly because of him. he is professional, friendly, and incredibly knowledgeable. He takes the time to explain exactly what my car needed, answers all my questions without rushing, and makes sure I felt confident in every decision. He goes above and beyond to make sure I'm taken care of. It's rare to find someone who combines technical expertise with such excellent customer service.Honest, skilled, and customer-focused--an absolute asset to the service department. read more

We showed up exhausted and not really sure what we were interested in. After a poor experience with an Outback at another dealership, we went in with caution. Nope, that wasn't needed. Ron Cooper met us and was beyond amazing. He spent the just right amount of time with us (very rare in sales) and he was training a new cars sells person. Throughout the entire experience he explained what was going on, no pressure, and when we left to think about buying again, he was great. He was quick to explain all the features, and made sure we were comfortable before driving off the lot. After a few days he sent a text to follow-up to see how we were doing and if we had any questions. Such a great experience - Thanks Ron! read more

I had a great experience here! Christian was extremely knowledgeable and was able to identify and fix an issue with my tire pressure. Thanks Christian! read more

I came here looking for more information on getting a Subaru Crosstrek and Christian was extremely helpful on answering any questions I had. Awesome service! read more

I was in the market for a new car, and after whittling down our list to a handful of vehicles, my wife and I decided to go with a 2025 Subaru Legacy. I saw a premium model at my local dealer. Unfortunately, none of the dealers in the greater Sacramento area were really willing to work with us on the price or custom order one. I bought my first car years ago at Hanlees Toyota in Davis and messaged the team at Hanlees Subaru in Napa. Cherry was amazing from the beginning. The process was quite simple, and within minutes, they gladly custom ordered my new car at a great price. She did a great job keeping me notified along the way, and the car was even delivered four days ahead of time. I scheduled a time to come in for a test drive and to do the paperwork a few days after they received it. Mike in financing was great to work with, and I was out of there within 90 minutes. They checked in afterward to ensure I've been satisfied. It's my first but likely not my last Subaru. I couldn't recommend them more to anyone in the market for a new or reliable used vehicle. read more

Came to service my vehicle, Christian the service advisor was amazing. He got my car serviced in a timely manner and was kind enough to give me a ride to downtown. Highly Recommend!! read more

Christian is basically the Jedi of service writers. Brought my Subaru in expecting the usual dealership chaos -- confusion, miscommunication, and maybe a surprise bill for something I didn't even know existed. But then I met Christian, and suddenly it felt like I was in the VIP section of the service department. I gave him the most vague description of what was wrong with my car, and somehow he not only understood me, but explained the issue back in a way that made me feel like I actually knew what was going on. Miracle. He kept me updated the whole time -- seriously, I've had less communication during actual medical procedures. Friendly, super helpful, and somehow managed to make the whole thing feel way less stressful than it should've been. Honestly, if Christian ever switches careers, I'm doomed. He's the only reason I didn't lose my mind over getting my car fixed. If you're going to this Subaru dealership and don't ask for Christian, you're doing it wrong. read more

Choosing what car you want is the easiest part of buying a new whip. The hard part (and the most time consuming) is all the paperwork involved in finances and payment. Cherry C. was my sales consultant and she walked me through the process. I wanted an Impreza Hatchback and I was able to get the color and the trim I saw online. Once I selected the car I desired, Cherry assisted me in moving forward to complete the transaction. She was clear in explaining the cost and fees as well as the extended warranty options. It did take some time with all the paperwork, but Cherry was very patient with me; there was no rush, despite the whole process taking a few hours. I felt very comfortable in my decision making. I mean, the last thing you want is a pushy salesperson whilst trying to complete a big purchase. Cherry made my car buying experience a good one. Unfortunately, I wasn't able to drive off with my new whip the same day due to car insurance issues on my part, so they offered to drive the vehicle to my home on the following day, now that's great customer service. I had some further questions regarding maintenance on my car so I decided to email Cherry and she was quick to reply back to my questions and concerns. I highly recommend buying your next subie from Cherry, you'll be impreza by her customer service! read more

I set up an appointment on 9/4 because my 2022 Subaru Crosstrek was not blowing cold air. Apparently a common problem with a google search. The day before on 9/3 I called service and asked if this repair would be covered under my warranty. I paid the $3k for the warranty. I was told that the car would have to be inspected first to determine what the problem was before they would know if the repair was eligible under warranty. I asked what the inspection fee was and was told $225. I came to my appointment with Kevin at 9:45am and was 15 minutes early. Explained why I was there. I was told by Kevin that there would be a $325 charge. I asked why the fee was $100 more when I called yesterday and was told it would be $225 to which he responded "I don't know who told you that" while glaring at his co-workers and then he mumbled under his breath he would charge me $225 if that was what I was told. At this point I have lost all confidence and faith in Kevin. I waited 2 hours and 15 minutes and when Kevin came and spoke with me in the waiting room he said he parked the car in the sun and turned it on and it was not blowing cold air and that he would need 3-4 more hours to find out what was wrong. I took my car and left. I only came to Subaru service since I have a warranty. I made an appointment and waited over 2 hours for him to tell me he parked my car in the sun and confirmed that it was not blowing cold air? He didn't even check anything else. Kevin was rude, arrogant and condescending. Then I got a call the next day from a Karen who asked me how my service was I sent her a long text explaining exactly what I am writing here and received zero acknowledgment or response. Karen served no purpose at all. Kevin was worse. My entire purchase to service experience with Subaru has been absolutely horrible and I cannot recommend Subaru ever. I will go back to purchasing from Toyota from now on. I should have purchased from Toyota from the start. Your service and sales team need to work on customer service skills. They're awful. Do better. All the other bad reviews on here are spot on. BUYER BEWARE!! read more