Walked off the job. Left my house with dust on the brand new eco-painted non-toxic walls. Had to…read morerepaint most areas of house and spend months vacuuming. Will be filing a claim against this company. They refused to cleanup their mess, instead threatening me for complaining.

I loved working with Robert and his team. Robert went out of his way to help me pick out flooring…read morein my price range. We're selling the house and needed to replace carpets. We put in vinyl flooring in the living room, hallway & bath with carpets in the bedrooms. They knew we were in a hurry so they put flooring down as it came in. I'm not on their city, I'm 30 minutes away. They must have been to the house over a dozen times. As soon as a new piece of the project came in, they were there. Robert was easy to reach and great to communicate with. His team very friendly and it all looks amazing. They also came in under budget.

Bryan did our floor in 2008. He installed engineered hard wood. He did the kitchen, living room and…read morehallway. It was all very nice. Then again in 2023 He refinished the same area and it came out very well and looked brand new. Bryan is now installing vinyl plank flooring in my new mobile. I went with vinyl plank this time due to cost and the upkeep is easier.

I was disappointed with the final result on 736sf of new pine flooring (for $4975). I think maybe…read morethe floor should have been sanded down a little bit more before the 3 coats of finish were applied. The end result is that instead of a smooth floor, we feel all of the grooves and variations in the shape/height of each board. It looks good. It's just not as uniform as we would like. I did bring up my concern and after a lot of waiting and poor communication was told they could apply another coat of finish but it would cost an additional $736 and probably not affect the result. (Communication was pretty poor throughout.) There was also a concern about whether their workers are technically employees (because they claim they are exempt from having to have Workers Comp coverage which can put property owners in jeopardy if one of their workers gets injured on site). But they did get us listed on their General Liability insurance policy for the time they were working at our property, and thankfully there were no injuries or other issues during the work.

failure to respond to dozens of text, voice, email messages over a 6 month period of time…read more repeatedly asked him to confirm scheduled appointment only to be told he can't make it. very difficult contractor and business person. can't rate his work because his communication skills are ridiculously unprofessional.

From the owner: We started in 2021 but I have more than 25 years of experience working with companies like Carpet…read moreOne and Enterprise, obtaining references from real estate, doctors, lawyers, merchants, etc.

Gave an estimate, recommendation to lower the invoice…read more Still looking at start date. Arrived on time, discuss several options and would recommend this service.

Our job required patching our original hardwood floors from 1984. We also wanted to refinish the…read morefloors with a lighter natural finish. Brad worked with us to pick the finish and did an amazing job. The floor is beautiful and the patched areas match so perfectly there's no way to tell it's been patched. Brad suggested we extend the refinishing to the kitchen area but we were planning to replace the hardwood there with tile. We should have listened to Brad. We loved how the floors turned out so much that we called him back to do the kitchen. In addition to the high quality workmanship, Brad is professional, very responsive, flexible and a really friendly guy. I highly recommend Rich Hardwood Floors.

Mike worked with me to replace the carpet in the living room, didn't need it in the other rooms…read more Matched it perfect. Did my kitchen so it looks awesome now. Would recommend him totally.

After dealing with The Home Depot for over a year we finally just demanded a refund and looked for…read moresomeone local. Michael met us at his shop the day we first called, offered us some scrap carpet which saved us money and offered a cash discount. He ended up installing our carpet a day sooner than he had said and it looks amazing. He's very professional and does an amazing job, we highly recommend !

They did end up coming out to fix the problems they created so there is that, but even the fixing…read morewasn't smooth sailing. Will not use them again.

Love this place, everyone is super helpful and friendly! Great selection of products, and…read morecompetitive pricing. We will definitely be back!

We used The Floor Store in Santa Rosa for our kitchen floors a few years ago and had a great…read moreexperience. Recently, a transition piece we bought cracked, so we called to see what we could do. Alan, who helped us the first time, took care of it right away and made getting a replacement hastle free. Really appreciate the exceptional help, even years later. Would definitely recommend them to all of our friends!

Great customer service, really felt heard and helped thank you Tom !…read more When I came in to ask about floor transitions he offered his help even gave me one to test out !

They answer the phone HELLO, and when you ask is this the flooring specialist, they say UH....read more

needed repair in bedroom and stairway Mr Perre came on a Saturday and replaced carpet from…read morestairway and bedroom from living room that was to be replaced with laminate. He did a outstanding job. I would use his flooring services any time its needed.

Good service and doing good for the environment by reclaiming good used wood! And will mill the…read moredimensions you need for your project.

Great place to buy wood! Old growth redwood and Doug fir! They make fireplace mantels. So much cool…read morestuff.