Walked off the job. Left my house with dust on the brand new eco-painted non-toxic walls. Had to…read morerepaint most areas of house and spend months vacuuming. Will be filing a claim against this company. They refused to cleanup their mess, instead threatening me for complaining.

I loved working with Robert and his team. Robert went out of his way to help me pick out flooring…read morein my price range. We're selling the house and needed to replace carpets. We put in vinyl flooring in the living room, hallway & bath with carpets in the bedrooms. They knew we were in a hurry so they put flooring down as it came in. I'm not on their city, I'm 30 minutes away. They must have been to the house over a dozen times. As soon as a new piece of the project came in, they were there. Robert was easy to reach and great to communicate with. His team very friendly and it all looks amazing. They also came in under budget.

They did end up coming out to fix the problems they created so there is that, but even the fixing…read morewasn't smooth sailing. Will not use them again.

I am the trustee of my parents' estate and am writing this on behalf of my elderly, veteran parents…read morewho were taken advantage of by Carpet One. The poor quality products, shoddy installation, and predatory customer "disservice" dragged out for nearly a year after the initial insurance claim. If you value your time, money, and sanity, do not use CarpetOne. They tried to pass off an inferior carpet as comparable to the carpet being replaced. The laminate flooring was installed with obvious repeated patterns immediately adjacent to one another. The thinner laminate flooring was installed such that there was a gap between the baseboards and the floor. In dealing with Ben, my mother remarked on multiple occasions that she felt bullied by him, and there were several over-billing discrepancies that the insurance company had to get involved with to resolve. Finally, the installer who put in the laminate floor asked to borrow my father's tools, and after he was done, the tools went missing. I do not have any firm evidence of theft, so I'm not saying they were stolen, but the timing is suspect. Of the several companies engaged to repair the property after the damage, only CarpetOne stands out as a bad experience.

Mike worked with me to replace the carpet in the living room, didn't need it in the other rooms…read more Matched it perfect. Did my kitchen so it looks awesome now. Would recommend him totally.

After dealing with The Home Depot for over a year we finally just demanded a refund and looked for…read moresomeone local. Michael met us at his shop the day we first called, offered us some scrap carpet which saved us money and offered a cash discount. He ended up installing our carpet a day sooner than he had said and it looks amazing. He's very professional and does an amazing job, we highly recommend !

Rob was assigned to our floor replacement through our insurance. A dear friend had died and left…read morethe house a mess. All the floors needed to be replaced. Rob was so very helpful. This was a very stressful time for us and he made it all so much easier. He bought confidence and ease. I went from feeling overwhelmed to relaxed. Everything was done in a timely manner and under budget.

I bought a house and found some evidence of minor water damage while renovating a room so I had it…read moretested for mold. That came back clean but there was moisture in the walls that should not have been there in the middle of a summer heatwave. Redwood Restoration was the second mold contractor I scheduled for a consult. Zac was incredibly helpful. He read the report from Air Environmental before his visit and rechecked all of the spots that had tested positive for moisture. He checked the wall section I had opened to investigate and found wetness from the recent rains. He clearly explained how mold grows, what kills it and what does not, and exactly how Redwood Restoration would mitigate the problem while giving me a rough quote. He then checked all potential sources of water intrusion in the whole house with me and sent me two quotes: one for the room and one to address an issue in the basement to prevent mold from growing. He spent over an hour there and gave me a number of tips to doing unrelated projects on the house. I found Zac passionate for what he does and honest. I'm glad I called Redwood Restoration.

We had carpets put in all of our house. The job was very unprofessional. He left scraps in every…read moreroom, he did not vacuum up anything. He scratched the walls up when carrying in the carpet. I know this because we had just had them painted. He pieced the carpet together it looks like patch work. The seams are very visable. We talked to him about it and he blew us off. I do not recommend this business.

Hugh is great! We have had him install both carpets and vinyl in our home as well as rental…read moreproperties. He has always done a wonderful job. I was looking for his phone number for my next job (he is laying carpet and plank vinyl) because I had a question. The previous review does not sound like him at all! Been using him for years. Quality work every time.

Alan made our experience at the Floor Store informative and easy. He showed us alternatives to what…read morewe thought we wanted and provided us with a great solution. The pricing was competitive. We picked up the flooring in two stages and the warehouse staff was helpful, friendly, and efficient.

Gustavo Guzman and his wife Elizabeth installed LVP and baseboards in a two bedroom rental. If they…read morehad a question they communicated it instead of assuming... so appreciated. They did a beautiful job without a spec of debris left behind. Can't wait to have them do a project in my home. Thanks you two!! Alan, you are the best!! Thanks so much for your patience with everything!

failure to respond to dozens of text, voice, email messages over a 6 month period of time…read more repeatedly asked him to confirm scheduled appointment only to be told he can't make it. very difficult contractor and business person. can't rate his work because his communication skills are ridiculously unprofessional.

From the owner: We started in 2021 but I have more than 25 years of experience working with companies like Carpet…read moreOne and Enterprise, obtaining references from real estate, doctors, lawyers, merchants, etc.

Fast, fair, and accommodating. I will use him again. Did a great job, he was friendly, price was…read morecompetitive, and came out immediately. Thank you.

Knows his stuff, operates professionally. Did a fine job. Will certainly use again.read more

Keep looking for a different company! (Or do it yourself as we have to). This business is…read morecompletely NON-PROFESSIONAL!!! The owner confirmed the day of the appointment. Called an hour later to cancel. All our furniture is outside. The owner heard (in the background) my husband's frustration as he struggled to move a big sofa. Nothing angry was spoken to the owner but he became irate and now refuses to reschedule our job. This man sounds pleasant initially but this behavior is erratic, irrational and completely unacceptable. HE CANCELLED AT THE LAST MINUTE AND HE IS ANGRY AT US!!! I strongly recommend you find your cleaning help elsewhere.

Owner negotiated a price for a job. Called 4 days before the date of service asking to reschedule…read morefor the day after the scheduled day. I said no problem. Then I started thinking that this guy might be a flake. He is. He called the day he was supposed to arrive and said his insurance had expired, after we had moved ALL of our furniture outside. Oh, I forgot to mention, we got up at 5 AM to be ready for this "professional" carpet cleaner. My advice is buy your own carpet shampoo machine. That way you'll never have to deal with this person and you'll have clean carpets for much less.