First time inside an Ulta store in 2 or 3 years. (Reaffirmed my tendency to shop online) Expectations were not too far-fetched; but ultimately I was let down. Nearly every single product I sampled and liked was out of stock, and samples themselves were musty and visibly appeared to harbor high levels of bacteria. However - I was happy to learn about their return policy! If you buy something and you aren't satisfied, you can exchange it. Floor employees were actually very helpful. Seems like management needs to do better with inventory and general cleanliness of the shelves. How can you expect to sell beauty products when the products themselves are messy, unsanitary, disorganized, and entirely out of stock??? read more

Ulta Beauty - Foundation sampler out of stock - Cosmetics & Beauty Supply Near Me - Albuquerque, New Mexico

BE CAREFUL GOING TO THE SALON!!! there were its positives and negatives but it's best to always be sure to be VERY CLEAR with your hairstylist before they just get to doing whatever. my hairstylist was very accommodating for allowing me to come in on such short notice, which i do really appreciate. HOWEVER, she cut my bangs super uneven and my bleach job was BLOTCHY!! I washed my hair ONCE and it was literally ruined. I paid 220 for my hair for it to not even last ONE WASH???? I had to speak to the manager and she said there was nothing i could do. girl you can give me a refund!!! i would come back but be VERY VERY specific with what i want and to check their work before walking out. also i had bleach and toner all over my ears. thanks! read more

I went to Ulta to get my eyebrows done, and Bridget suggested I do waxing and put me on the appointment calendar to come in and get them done. Previously, I've been either doing threading or tweezing, it's been a while since I've had waxing done. Bridget did a great job, it didn't hurt as much as I thought and it was over super fast and my brows looked great. When I used to get threaded sometimes it would bleed and the experience would last so long, this was the exact opposite. Bridget also used some solution on me after and the skin irritation wasn't too bad and I didn't break out. It was pricier than threading, at a whopping $27 it was around twice as expensive as threading, but in my opinion it was well worth the extra cost. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Albuquerque, New Mexico

I had an appointment to get my haircut here and the service was great. The haircut was super quick and the staff was very friendly. I have had bad experiences at other locations making me wait a long time for my appointment, but this location is very timely. read more

Ever since they moved it's been such terrible customer service. They ask you if you are doing okay and then when you are telling them a brand you like they totally dismiss it. It's kind of rude. read more

The customer service is so blah, they ask if you're finding everything ok but they truly don't want to help you out and at the register they cashier keep saying my coupon would work, she didn't even try it she just assumed because I was buying two high-end products that it wouldn't apply but I got other products that it should've applied! Every time I come there lines are long to check out. Buying makeup is hard as is so they shouldn't make you feel like shit. read more

Reading the other reviews here, I can concur that everyone who enters this store is treated as a potential perp. Its nice to be asked if I need assistance, but it's really theft deterrence they're after. The staff all seemed very worried each time they approached me to ask how I was doing. The management here must be terrifying. My being hustled to give my phone number culminated in the cashier telling me that she would be treated badly if she didn't get my phone number. She could be treated better AND she could make more money selling cars with this kind of hustle. I purchased over $200 worth of items. I left feeling sorry for the staff and unsure about ever shopping here again. Why patronize a location that treats its staff this way? read more

Better customer service! I wasn't approached for assistance! I spent over $100, and asked the cashier about the free gift with purchase for the particular product. "I didn't see it and if It didn't pop up we don't have it". So take the signs down! The cashier also didn't offer to use my existing points for redemption. This isn't the first time I've encountered this type of service here. But I am always followed by security or an employee for possible theft but not product assistance. read more

Love the selection! Restocking on my Stila foundation. Trying some new lip colors on the NYX brand. Love the great prices and variety of so many premiere and standard brands. Sad the no longer carry Rimmel though since I really liked their lipliner and haven't found a comparable color and quality in another line. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Albuquerque, New Mexico

Ariana Gabaldon gave me an excellent haircut today. Thanks Ari Kaye Barnes read more

If you are someone who does not like to give your phone number or email address, don't go there! My God, if you don't give them one or the other, they turn into demons! There's no need to be treated like that.. they should respect your desire for privacy! After kindly saying, I'd rather not give either, she threw my items into a bag and pushed it at me. I shouldn't have to give our personal info just to make a purchase! There are some nice employees out on the floor, but the cashiers and manager are rude. I've had this happen to me there at least 3 times. I know this is the modern world, but if I decline to give that info anywhere else, they accept it. I will never go there again. read more

Came in specifically for DevaCurl and had some questions since there seems to be a variety of shampoos & conditioners; which type is best for your curls since there's several choices and I'm not educated on hair care (yes, really). I'm basic as it gets yet I wanna take better care of my curls since they're finally cooperating. Anyway, I looked as confused as could be and no one ever came around to help. I could hear the salon gals talking about their holiday plans, and another gal asking customers about their foundation, yet no one ever approached the painfully obvious clueless gal. So..there's that. Merp. The saving grace? The gals at the registers. Wanna talk about multi tasking? The gal who helped me rung up my stuff on one register while multi tasking another customer on another register. Her and the other gal were tag teaming all the registers and hammered out the extremely long line in no time. Props to them for speed and team work! read more

I love this location! My sister and I came in for new foundation (getting tanned so we need our summer color). The sales associate was so helpful! She explained many of the other products (we like bare essentials) and tested them for color matching. When I asked her about a moisturizer that wasn't too heavy, she led me to the way of some great ones and even brought over the facial expert for her recommendations. Usually at Ulta, they just point and take you to the item, but this time, she really took the time to explain and actually work with the products. I am extremely pleased! Thank you! read more

I was one of the only customers in the store at the time I shopped. A guy, who was obviously with loss prevention, kept following me everywhere I went. It made me so uncomfortable I left without shopping. From the other comments, it seems to be a prevalent problem, although I do understand that theft is also a problem. I don't think they profile people, as others have commented, because I am as white as can be and I still was followed. It's a shame because I like Ulta but prefer to shop online. read more

I was looking for a redness correction product. I was asked by the same employee at least 5 times if I was finding everything okay. I was only in this store for about 20 minutes and I will not return. I will go to Sephora for my face care products going forward. There were also other employees who kept following me and my boyfriend and would just stand there looking at the displays. This is not the first time this has happened to me. And I do not appreciate being profiled. read more

waited curbside and they never came out Or notified. Went into store and they did not have the order ready. They proceeded to say they are out of stock. They found some in the back of product needed. drove 15+ mins to get a call that the wrong order was giving and had to drive all the way back. such a mess. read more

Employees here are rude. Especially the manager. They're racist, they kept following us around thinking we were going to steal or something. They kept asking us if we needed help every 5 minutes. It made me feel uncomfortable. I'm leaving one star because we did find what we needed. read more

Nice store to go to for all your beauty need. One stop shopping. We get all of our organic makeup there because it's better for my daughters face. Majority of the items are pricey and the reward program and the $3.50 coupons aren't that helpful. Once every blue moon you get coupons that you can only use on certain items and less then once in a blue moon you get a coupon for 20% off entire purchase which is almost everything in the store. Wish they weren't so expensive. read more

As God is my witness I will never ever spend money is this particular Ulta again. The sub par employees are lazy and rude. I've had bad experiences here way too many times. Shame on me for even returning. When companies complain about Amazon hurting their businesses, this is the reason. read more

Super love this store!! Great customer service!! Always clean well organized! Always leave here very happy!! Thank you

For reals, this Ulta Beauty is hurting. The selection is unparalleled, it's a nice big store. For that reason I always return, BUT their customer service sucks. I can't even get someone that wants to be there! Everyone looks like they hate their job. It's as if they're doing me a favor by checking out my purchase. Today, I was in a line of about seven people with one person at the register. The young lady at the register complained about so many people being in line. She had a lot of attitude. Didn't even ask me for my Ulta Rewards number. It's like, if I'm going to be spending hundreds of dollars a year at your store, at least pretend to be nice! read more

Ulta Beauty - Love that they carry The Body Shop - Cosmetics & Beauty Supply Near Me - Albuquerque, New Mexico

I wanted to buy a concealer and a foundation and one girl of the staff helped me to get the perfect shade, I think she's usually in the Anastasia aisle, she did a great job! read more

Let me start by saying I love Ulta but I will never shop at this location again. They have a great variety but the customer service is terrible. Jen the manager is just rude plain rude and does not care about the customers. George was just as unpleasant and fake. I have been there on other occasions but this curb side pick up drew the line. They have always had rude customer service but today took the cake. Even when I called customer service to file a complaint the representative Enrique was so unprofessional and rude it truly amazed me. He was very condescending and just did not take my complaint seriously and brushed it off. At this point I'm better off going to Sally's or just ordering online at amazon. They need to retrain their entire staff at this location on customer service because the customers are the reason they have jobs and clearly nobody at this location cares about customer service and as for the customer service rep. Enrique he has no business being employed if he is going to make the situation worse. read more

bait and switch.... i picked up a mascara from the sales rack it was marked at 7 dollars i looked at my receipt that was emailed i was charged 35. i took it back for a price adjustment the manager would not honor the price on the product she said someone must have made a mistake not my problem the price should have been honored. poor customer service. read more

Hair stylist ruined my daughters hair. My daughter received a Brazilian blowout. At the end, stylist stated she had to do the process twice for it to work. My daughter's hair became dried out and started breaking. A month later her entire head of hair was broken and short. It's been a year and she is barely growing her hair back but very slowly. Her hair is now shoulder length after monthly deep moisturizing treatments her hair is starting to look healthy. I know the hair stylist did something wrong because I took my other daughter to another salon for same treatment and her hair wasn't damaged but rather smooth, straighter, healthier, long and never dried out or broke. BL, would never go back to this Ulta Beauty. We had a horrible experience and caution anyone considering hair service at this location. Wasted $400 down the drain. Good luck. read more

I was going to give it four stars. (To get 5 a place would have to literally roll out a red carpet for me.) I gave it a try because it is open sundays. And I saw the posts with two stars I figured most people are really picky so I give things a try. Anyway, my mom and I liked our hair service, we had Kathryn and Camille. My mom even booked us another appt for another couple months. The only problem was the girl at the cashier counter. Condescending and bitchy. It would've been four stars if it weren't for her. read more

Love the store. I'm not much of a mall shopper but this store has everything to give a woman a lift through body and beauty care and has a lovely line of fragrances too! Tonight's customer service experience from a manager at the store was pretty appalling and really detracted from the holiday cheer to say the least. I had a heavy basket full of items and my jacket and purse in arm and I struggled to put it on the counter especially with a huge puddle of coffee all over the counter. She said put your stuff up and I said I cant - there's a huge mess someone spilled. She said I know I already took care of it - I said no not really it's all over. I asked her if she could hand me a towel and I would clean it. She said ma'am this store is understaffed and I'm doing my best cant you see that. I said I just want to put my stuff on the counter without dragging my jacket through this mess - please hand me a towel. She got in a huff pulled out wet wipes came to my side and wiped the large spill. Went around the counter gave me a look and I put my basket up. I said I dont understand why you are upset with me when I just needed a place to put my things down so I could pay you. Not once did she say sorry when she saw how big the spill was that she said she already cleaned up. The other customers in line were shocked at my encounter. The business is a nice place - but someone needs courtesy training! read more

Service is horrible here. Management is constantly confused and lacks lots of training.

I used to love to shop at Ulta but the staff at this location is rude and not helpful. Everyone is just standing around and when you ask for help they seem bothered and annoyed to help. The ladies up front at the cash registers were just as rude and kept asking for help, they have no idea what they are doing. I asked a question and the girl looked at me like I was dumb but didn't know the answer to my question. This location is close to my house, but I'll do all my shopping online or drive across town to see if the other location is any better. read more

I'm a 65 year old woman, love the brand variety but their customer service is terrible or maybe they don't help old ladies!!! First of all it's difficult to find help on the floor, have to search out the store to find someone. If you find someone they are often doing make-overs, which take time. When you find someone they aren't knowledgeable about the products for mature skin, they just point you to a section and look befuddled! Once I make it to the counter to pay, you get an unfriendly, cold body, arrogant girls! All employees clearly need training on customer service and not just look good. Managers, please focus some of your time on doing some customer service training or hire nicer people. read more

I went there yesterday for the first time and i loved it! The staff offered me help since I get there. They treated me with respect, and made me feel great. I didn't see anything "rude" or "unprofessional" in that place like most of the people says... I didn't give it 5 stars because most of the products I went to buy were out so I wasn't happy at all. read more

I do not like this Ulta location at all, and it wasn't based off of one visit either. The employees are unbelievably rude. I would recommend the one on Holly or Louisiana. I haven't shopped at this location in a while (and never will) because of how awful the employees are! read more

From personal experience the sales associates have treated me poorly when I come in without makeup. I avoid coming into the Ulta at this location read more

I am a diehard makeup girl, but I just cannot get down with Ulta. Their product selection is pretty awesome as they have an extremely wide variety of products for all price ranges. I find it pretty easy to find what I am looking for and discover new things. If the products they offered weren't so great, I would not come here because the customer service is atrocious. It is nearly impossible to get an associate to help you and when you finally get lucky and flag one down, they act like you are wasting their time. Even if I could look past their garbage demeanor, I cannot understand how someone can work here and not have some sort of basic knowledge about the products and the promotions they are offering. For a store that is usually empty, you would think they could bother to become acquainted with what they sell in their downtime. Bottom line, I would recommend shopping on Ulta's website. read more

RUDE,RUDE,RUDE!....unprofessional! customer service doesn't exist here. Employees have no clue about the products sold . I asked an employee a question about a makeup line and her response was "I'm not sure, I do eyebrows" turned and walked away, left me hanging.... read more

I love the product selection they have but I hate their customer service. If they had better customer service they would prevent loss and they wouldn't have to make customers feel stalked by following them around the store to make sure they don't steal anything. It's called judging and I've seen this one two many times in their store. I wouldn't even give them a star but they won't allow me to post if I don't give them one. read more

Usually I love ulta but today the staff was very rude they seemed really annoyed when I asked for some information in eyeliner, and when I asked for their skin therapist. I didn't think I was being rude but I was taken back by the attitude that was given. I'm very disappointed since this store is usually great. read more

I really like ulta. I think they are A fierce competitor to Sephora. I can always be found there on Black Friday. They normally have the coupons or email for $3.50 off any regular purchase which comes in handy. They hAve great items for stocking stuffers. Their prices are for the better part outstanding. Make sure to take advantage of their rewards program. I'm glad to hear that they are building another all-time towards the Northeast Heights. read more

If i could not give a star on here i would. Customer service is not in these ladies vocabulary. Rude Rude Rude. Its almost like no its just about everyone that works here has some type of attitude. Like their mom didnt teach them, or the manager just sucks at her job. Cottonwood mall ulta worse ulta in Albuquerque. Really sucks but i wont be going back nor will i recommend this to anyone. They all need to quit or find some other type of work cause they do not belong in a people environment. read more

Go to Sephora instead. The staff was unpleasant, had no knowledge of the products, were not friendly and they don't give samples. Ridiculous. read more