I really like the concept of Ulta but feel that it falls short of what they were trying to accomplish - mixing higher quality cosmetics and beauty supplies with drug store cosmetics and beauty supplies, and throwing in a salon. It's basically supposed to be your one-stop shop for all your superficial needs (I'm not hating. I wear makeup almost daily and dye my hair on the regular). However, the prices on the drugstore brands (Almay, Clearasil, etc). aren't low enough to warrant a special trip over here. Also, they don't carry the brands I look for when I go to Sephora (NARS is the first that comes to mind, but I know there have been a few occasions when I've gone specifically for a certain brand and they don't carry it). The salon hair care section is great, but depending on what you need, it may be better to see if they carry it somewhere else, because again, the price will be cheaper. I buy Joico Color Endure since I have ombre hair and my ends are still fairly blonde, and I get it here for about $20. I saw it at HEB for $16. It's not a huge savings, but when you're ballin on a budget, it does make a difference. I personally haven't ever been to the salon, so I can't offer an opinion on that. I have three main reasons for coming here - thankfully, they carry Benefit Cosmetics, and if you sign up with Benefit, they'll shape your eyebrows for free on your birthday. They also send out ads to beauty club card members (I'm not sure what the name of the rewards program is!) that include coupons like $3 off a purchase of $10 or more. When I have those, I'll go here with no hesitation. Third, they supply lots of little samples that I like to try out before I commit to buying a full size version. Overall, I never walk out empty handed, but don't really ever go there for something I'm dying to have. read more

On two separate occasions they have double booked my appointment. They call it "multi-tasking" and I call it poor customer service. What's the point of making an appointment if you have to sit and wait? The haircut was decent but it took forever. The sales are a bit misleading and discounts only apply to junior stylists. Customer Service - poor Haircut - decent Atmosphere- average Go here only if you have plenty of time to sit around and wait. read more

After months of not having my hair done, I scheduled an appointment with Nicole. I came in with a lot of hair growth and a poorly-done DIY dye job from March. My biggest hope was to get my hair back to being one color. My expectations were exceedingly met with Nicole's expertise as she colored my hair a beautiful and even shade of red. On top of that, the haircut I showed her I wanted was exactly what I got - bangs and everything! The services were affordable and I couldn't have been happier with the results. read more

Zoey did some layers on my mom and omg it turned out flawless my mom was so happy with the end result! Plus zoey is super nice and sweet she is the best at what she does! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

Oh UIta...why so pretentious? I've been here maybe 3 times, and that was plenty. Every time I've set foot in there I'm greeted with---oh wait, I'm NEVER greeted. I see plenty of coworkers giggling and gossiping, but no one is available to assist customers. Then when a sales associate DOES see me, they give me a snobby glare and walk away. Not only are they rude, but I had my make-up done before an event there and felt like I belonged in To Wong Foo. Not a good look for me. Don't recommend this place by any means. Go to Sephora instead. read more

Don't even bother with this place. Their costumer service is crap in both the salon and store. I was double booked at the salon and waited over 30 minutes for my stylist to call me back. She never apologized and then dyed my hair the wrong color. In the store they were out of a product I needed. I waited a few minutes for help. I finally asked for help but was then told to wait. After standing for too long with no help I left. Save yourself the trouble and just go to Sephora. The mall is only 6 minutes away and you'll spend more time than that waiting for service in Ulta. read more

Was pretty skeptical about getting a blonde balayage done because my hair is so dark. I went with Zoey and she did an absolute miracle on my hair!! It came out better than I even imagined! I was pretty nervous it would come out really gold and brassy but that wasn't the case at all. Zoey knows exactly what she's doing and took her time throughout the entire process. It is very well blended and I can't get over how great it came out!!!! If you're skeptical about getting your hair colored for the first time or think something is impossible, Zoey will prove you wrong! Definitely recommend going to her!! I was recommended to her by my older sister who had a purple balayage done and hers came out fantastic as well!! Zoey is so talented!! read more

Ulta Beauty - Beautiful work by Zoey! First ever bayalage and I'm in love with how it came out!! - Cosmetics & Beauty Supply Near Me - Austin, Texas

The salon definitely tried, but I can't say it was a completely successful situation. First, I had highlights with Miriam. She attempted to touch up my roots and do a toner throughout to help with some of the brassiness (my blonde *always gets brassy if I wait too long). While she was definitely on the right track regarding the color (I like it cool, almost ashy; never golden or Mufasa-ish), many of the roots were far from my actual root, which is aggravating when you're blonding b/c it is so noticeable. Additionally, she should have re-highlighted more of the rest of my hair, as the toner did not fully work, which left me with two-toned hair. I called and let them know that I needed someone to fix it, and they set me up with Anna. Anna definitely had a better idea of what I was going for. She went in aggressively and did a better job of getting close to the roots (though there are still several places that are too far from my head, and her reasoning was that she "got as close as she could," which just tells me that she was in a hurry, as she was overbooked). Additionally, there are still several places that are Mufasa-golden-brassy, and I specifically said I didn't want any of that left, as I am far too fair for that color. Her reasoning was that she was going to use purple shampoo to help with that, but "we were out back there." (If I'd known this, I would have gladly purchased some Joico myself; we were, after all, in a salon that was in actual Ulta) They didn't charge me for the second round since it was meant to fix the first round, and so all I needed to do was leave a tip for Anna, and I appreciate that consideration. They also squeezed me in and were able to reschedule me quickly when I had a snafu that morning, which I appreciate very much. I also noticed that their pricing for a full head of highlights (112$) is a bit low for the time they take with you (and also incongruent with other pricing - 49$ for a cut and style, which, if you're just getting a trim, is overpriced compared to the highlights), which is why I made sure both times to tip accordingly. I would rather pay more up front for more time making sure the roots are correct and the color is matched appropriately. If you do try this out, I would recommend asking for a color specialist (I saw Irene, the first person I was matched up with, doing some good work on a brunette two chairs over) and make sure to be *very specific and proactive. There's not much "How do you like this?" and "What can we improve?" going on. The burden of that is placed on you. I'm choosing three stars because blonde is hard and I am particular, and the second time was a dramatic improvement over the first. As far as the store goes, it's an Ulta like any other, except for the Benefit Brow bar, which I've heard good things about (though I have not tried it). read more

It's an Ulta. I was in Austin for a wedding, and I needed a place to get a blow out. I didn't think to make the reservation early in advance, and I was surprised to learn that Austin doesn't have nearly the same number of blow out places that I expected (like Dallas, Houston, and Nashville - other cities I've lived in besides Austin). When I lived in Austin, blow out bars were just becoming a thing, and I never went to one. Long story short, the VERY few blow out bars were all busy, and Ulta was my last resort. And I was shocked to learn that a blow out at Ulta is MORE EXPENSIVE than any proper blow out bar I've been to in other cities! It was over $50. Now, my hair did look great for the wedding, but the value was just crazy, which surprised me (usually Ulta is so affordable)! Also, this place a mess! I'm not sure why there were so many people there on a Saturday morning (the woman did my blow out said weddings and proms - it was April), but it was pretty crazy in there! So I learned a lesson. Ulta is not for blow outs, and when wedding-ing in Austin, get your blow out appointment early. read more

Not a fan. I'm sorry. This is my second trip in here. I don't wear much makeup. Walking in a store like this gets overwhelming. I need some help. The first time I went in I was wanting to find nice makeup for my birthday. After 20 minutes walking aimlessly around, someone did come over and asked if anyone needed help. I made eye contact, said yes, even raised my hand. Someone else jumped in there needing help and she was helped instead of me. Never did get help. I walked out afterward. Today I go in to give it another shot. I walk in and I'm not greeted. I walk over to the general area to what I'm looking for lost a little. Some of the employees are just at the counter talking about how cold it is. Not helping customers. Just poor service. read more

This store hardly has makeup stocked.... the name brands anyways ... I have been coming in like every month to see if they have new name brand makeup and it's never stocked with anything.... the employees there are extremely rude and unprofessional. They like to make a quick sale on a product that NEVER matches haha. read more

A friend went in to get silver/blue hair, came out with bright red. How. Staff should need more training. Definitely not worth $200+.

I highly recommend RHIANNON in the salon for a great cut and color. I have been going to her for about a year now and she always listens carefully to my needs and does a fantastic job. I have super fine hair and she is a wiz at making my hair look fuller.. During color, my hair always pulls orange or gold and she has taken the time and care to figure out how to counteract this and get the exact color I want. So many other colorists have failed and she literally will not stop until my color is perfect. She is amazing at highlights as well as solid color and color-matching. She is also fun to be around and makes you feel really welcome and comfortable. Go see Rhiannon! read more

Feeling fresh after leaving Zoey- love my new cut!!! Maybe next time we can talk balayage for Vegas! Thank you!

I visited this store Friday(10/4/2019) looking for a hair loss product advertised for sale there. Walked in no greeting, passed a few girls at a counter and they damn near looked at me like I didn't belong there. I walked around the whole store without anyone asking if I needed anything or even saying hello. I was looking for a product called Toppik, my 12yr old was diagnosed with Alopecia and I wanted to see if it would help cover some on the spots in his head. As soon as I was about to leave out the door, a young lady stopped and asked me if there was anything she could help me with. I let her know what I needed and she took me straight to the product which I purchased quickly because there was no one in line at the time..I gave this store a 1 star because you may not get a lot of business from people of color but when you see us in your store evidently there is a product that brought us there. Why not offer to help? It took for me to be on the way out the door for someone to offer assistance..smh..This might be a good store but my experience was not good at this store. read more

I have to tell you about this horrible expierence I had today. I was shopping at Babys-r-us and walked out with a huge bag of goodies, plus my 7 month. I had to goods and Baby L in the shopping card. Thinking I was making a smart move by walking down to Ulta with Baby L and the goods, the minute I walked in, ready to purchase, I got stopped by the snotty little kids working there. They told me that shopping carts were not allowed in because they dont have insurance to cover it!!! What the......I was shocked. Instead of asking me what she could get for me so I didnt have to leave (or they would lose a sale), She escorted me out. I was totally pissed. I will NEVER shop there again! read more

Ulta Salon on Brodie Lane is a nice one. Everyone is very friendly- I have never been and not immediately welcomed. I've also never had a bad haircut from the women that have cut my hair (Renee and Susannah) and the woman that has done my eyebrows is incredible. I have some outrageous eyebrows (they like to meet and greet, if you know what I mean) and she always tames them perfectly! Dale, I think, is her name. Anyway, I highly suggest this place if you are looking for a nice place to get your hair cut and/or colored or a great eyebrow waxing. read more

I moved to Austin a little over a year ago. I was nervous about finding a new stylist as I had been going to the same person in Utah for years. The first salon I went to I asked for a blonde expert, it did not go well... it was an orange tint. I cried. Finally I called the salon at Ulta, explained what had happened and asked if they could help. I was referred to Nicole and she is AMAZING! She fixed the blonde and I have been gone to her about 3 times now. Blonde is a challenge and she rocks it! Needless to say I have not cried my way home from the salon since. Thank you Ulta and thank you Nicole! read more

I could not be more pleased with The Salon at Ulta! Renee is the salon manager and she is always so friendly. I love coming here to get my hair done! read more

I needed a certain cologne (Jean Paul Gaultier Le Male) yesterday and stopped in the Ulta store on Brodie Lane in Austin to see if they had it in stock, which they did. Their price was $71.00 for the 4.2 oz bottle. I consider myself a smart shopper and I have the Shop Savvy App on my phone so I can compare prices between different stores in Austin, and also the on line prices. I have found that almost EVERY store in Austin will price match the other stores in Austin, and a lot of them will even price match the on line price of the item (plus tax). Anyway, I found a few stores in Austin had the exact cologne priced at $30.00 and some online prices were even less. I took the cologne to the employee behind the cash register and asked her if they price matched their items. She quickly replied no, Ulta does not price match other stores. I informed her that Ulta's price was $40.00 more than other stores in Austin for the exact same bottle of cologne. She gave me the impression she did not care and did not even attempt to act like she cared that Ulta's price was almost twice as much than other local stores. So needless to say, I WILL NEVER purchase cologne/perfume, or any other product for that matter, from an Ulta store knowing that they have NO interest in price matching other local stores AND that their cologne is more than twice as much In price than other stores in Austin. read more

Ulta on Brodie ln now has a new esthetician FINALLY. Her name is Hannah and she's a very sweet young lady. Her technique is so relaxing and she is truly there for the clients needs and no one else's . It's so exciting that ulta is finally now booking for skin appointments . So hurry and book with Hannah , I promise you won't regret it . read more

I don't know what it is about Ulta, but I hate going in here. I only do when I need my specialty shampoo and I get out fast. The employees are always unfriendly and unhappy. They are borderline snooty. They never want to help me or never know the answers to my questions. I feel like I am judge when I come in here. I buy my perfume from here bc it is a bit cheaper than at a department store. The good thing about this place are the coupons you get in the mail and that's when I usually go and grab my shampoo. The place is usually pretty clean and well stocked. I really just don't like the employees. I wish they could hire nicer people or coach them on customer service. Ulta really could learn a few things about customer service. It's so sad that people hate coming here bc of the employees. ;( read more

Last weekend my turning 13 in 2 weeks and gonna be a teenager emo boy son wanted to dye his hair jet black. So we made a day of it & went to lunch and stopped in here. This place has a lot of great smelling stuff. The staff is super friendly & they have one of those reward programs where you get free stuff after you spend a certain amount of bucks. I'm taking a star off for buying way more than I went in for but who doesn't need strawberry smoothie body wash and it was buy one get one free. read more

Went to get my eyebrows waxed. I was suppose to get them at benefit brow bar, but there was a mix up so they sent me to the salon. The girl there was super nice, but I ended up with wax burns under my eyebrows. Never had this happen and I've been a loyal customer either benefit brow bar for years... the wax burns hurt and were red all day. Not happy about that at all. Hopefully I don't scar. read more

Have been seeing Denise in the Salon for multiple years. Will not trade on this wonderful woman. Apparently she does good high-lights. She is worth it. Only problem now is she only works Saturdays. Loves me some Denise. I will truly miss her if she does decide eventually to go stricty into the med field. Their gain, our loss. read more

Review specifically for Tanya but am also leaving a small review for the salon overall...Very sweet and attentive. She did a great job and was very gentle with your hair. Went in for a root touch up and toner, and got just that. Nailed it! However, pricing at ulta is RIDICULOUS!!! Seriously, if you can find a private hair dresser, try that first or you'll definitely overpay here. Guaranteed. It also took someone 10 mins to acknowledge me when I arrived, as the salon was entirely empty with one other person waiting that also said had been waiting on someone to come out from the bank room (which you could hear them talking and laughing). Poor service there and stylist would just talk to each other across the room in front of other customers. Not a fan but I'll come back for Tanya if I have to, but otherwise I will find a permanent stylist elsewhere. read more

Love the Ulta salon. I have been going here for over 2 years to see Nicole. She has pampered me every time I come in. We have gone short and then let it go long. BUT this last time we did lots of color and a fun and flirty cut in January. It was perfect and I have gotten sooooo many complements. Truly enjoy my new hair-do. Don't wait call or stop by as soon as you can. Just don't hog Nicole too much. BIG THANKS TO NICOLE!! read more

I got my haircut recently here, and it was one of the best experiences I've had in a long time! Katherine is fantastic! She has a lot of experience and skill and is very friendly (which is always a plus). I will most definitely be scheduling an appt with her in the future! read more

I made an exchange at Ulta, and about a week later received a letter in the mail saying that I had been signed up to receive free issues of Allure and Glamour and then my debit card would be charged if I didn't cancel. I was curious as to how these magazines had my card number, and after calling a few numbers found out that the cashier, Sara Weaver, had signed me up without my permission. I've been dealing with identity theft, and if I hadn't read that letter and saw those charges on my statement, I would have thought that this had to do with my identity theft issue. I would have ended up going through a huge process of changing my account numbers. To top it off I was told by the manager at Ulta that I would have to call the magazines and cancel the promotion. So, the cashiers have the ability to sign customers up for a product without their knowledge, but the customer is the one that has to clean up the problem. I had to do the work to correct the issue, not the people who caused the problem. I asked to speak to Luann Bowl at the Ulta headquarters, gave some girl my number, and was told that she would call me back. I have not been able to speak to Ms. Bowl after numerous attempts. Luckily there is a Sally Beauty supply in my area, so I will check to see how their customer service compares to Ulta's. read more

I would have to give this place a zero star. Went to get my eyebrows waxed (which I have been growing out) and I have like maybe 10 hairs left. Would NEVER ever go back again to this place. Look else where If you want to have any eyebrows. read more

I've been looking for a good place to get my eyebrows waxed for a while and on a whim I tried Christina at the brow bar. She is amazing. I get so many complements on my eyebrow and she's helped me actually have a arch. I now have my sister and two other friends going to her monthly as well as me. She is also just so sweet, caring and makes the appointment fun even though your getting hot wax ripped off your face. I always look forward to my appointment. read more

This Ulta is not good. Every time I go in, I walk out regretting it. They're always out of the supplies I need and the shelves are extremely cluttered. Today I went in looking for a Clinique face cream & a top polish for gel nails - they were out. The line to checkout is a disaster as well. Just order online! read more

Ulta is a great salon. The stylist are at dfferent levels of expertise. You can select the level of stylist you want. I've always been happy with my haircuts and color. read more

I had a great experience w/ this salon. I recently donated my hair to a cancer organization and they offer a free haircut when you donate. I was a tad worried about the quality but was super satisfied w/ the outcome! I feel great and highly recommend the salon! read more

I can't speak highly enough of this place! Every time I go in they see me right at my appointment time and I never have to wait. There are several skilled stylists there and they always seem to be able to give me exactly what I ask for. It is a fun, pleasant environment and not a bad place to spend an hour or two. Thank you, I will keep coming back! read more

Vanessa in the salon is amaaaazing! I have been searching for about 3 years for someone in Austin that understands what kind of blonde I want and she got it right! She cut my hair the way I wanted her to as well. I can't wait to go back for her to work her magic again! read more

Worst manicure ever. I was all excited because of their promo on OPI gel manicures. The woman did nothing to my cuticles except - try to rip part of one off with her fingers. She did not use tools. She used her fingernails to get my old Shellac off. And today the polish started to peel off on one of my thumbs, which has never, ever happened after having multiple gel manicures elsewhere. I'll never go back regardless of how much they discount the price. read more

I have often wondered about the snobbery of the work staff in ULTA. I think that they forget...we SHOP here, you Work here. I do not like the feeling I get from these sorts of staff members. I have encountered some friendly staff but the majority are snobbish and unhelpful. I tried to get in and get out and that is unfair when I am shopping for a fragrance. read more

I enjoy Ulta a lot. Its a bit more affordable on certain products than what Sephora handles but I do have to say Sephora does carry some more high end products than what Ulta does. But for what I need and buy, both stores carry. This store is a lot closer to me than the one on Brodie. Store is clean but their own Ulta products area is always in a mess and never stocked. It seems as if they never get any more of them. Out of their own personal products, I enjoy their lipsticks and they are decently priced but it seems like they are always running out. The staff has always been nice to me and I have not run into someone who is snobby. Every so often, I do get my hair done at theor Salon and all of their staff is friendly and just enjoyable to speak to. My biggest problem with the Salon is they do not carry hair rollers. I know some people think its old school but its one of the better ways to get volume and curles with the direct head of curly iron and it looks a bit more natural as well. It bothers me but its their management that rules that. I do have to say, I like Ulta's freebies a lot better than Sephora. Yes Sephora gives you a gift at your birthday but every time I purchase items at Ulta, I always get freebies! Who doesn't like freebies all the time! You get to try products without having to spend the large amount and return it if you do not like it. Sephora needs to step up their game and give more freebies. read more

Ulta is a sad necessity. I like Sephora better, but sometimes a girl just needs to pick up some cheap drugstore beauty products and her Philosophy moisturizer, Benefit highlighter, and Benefit Plum mascara, all in one. Now, if only Ulta carried Make Up Forever, Nars, and Bumble and Bumble, I wouldn't have to go to Sephora too. No, wait. I like Sephora's selection more, but there customer service isn't as good as Ulta's. Plus, Sephora gives free bday presents (I love my Sugar lip glosses!) and has Beauty Rewards. Ulta just gives you coupons and a few random rewards every now and then. Even I, a frequenter and Duchess of a few Ultas rarely get the rewards. They need a better customer reward program. And my $3.50 off coupon???? I can't use it on hardly anything because I buy "Premier" brands. I pretty much use them solely to buy wet face wipes. But they're cheaper at Target, so if I use my 3.50 coupon, I pay the same as I would at Target without a coupon. Kinda pointless. Best part about Ulta, and why I'll always go: Benefit Brow bars. This one has one (not all locations do), but I use the one in San Marcos, it's just closer to me and I have grizzly bear like eyebrow growth, therefore needing a good wax and shaping every other week. It's $20 for an eyebrow wax. You can also get facial waxing if you're in that unfortunate need. Call for an appointment, it's easier. Same day service, but you don't have to wait in line. They actually measure, fill in with pencils, trim, shape, and wax (even on top, some beauty salons just DON'T). Quit getting your eyebrows waxed at Vietnamese nail salons. Stick to your nails, there. Customer service: varies for locations, this one? A little snobby, but it's Sunset Valley, what do you expect? I went in without makeup on and my hair in a ponytail to buy my Philosophy Amazing grace deodorant, which all locations have stopped carrying (grrr, have to buy online now), and I got the stink eye and several makeover offers. On the salon, never tried, I'm pretty loyal. read more