After a misunderstanding at the southpark meadows location about the date of my appt, I last minute came to sunset valley for my haircut and they were able to get me in on a 30 min notice! I'm so glad the mishap happened, because I was lucky enough to book Loren to cut my hair! Holy crap I am SO impressed and so so happy with my hair! Loren listened to me and what I wanted and truly brought life back in to my hair! She knew what she was talking about and gave me great guidance and advice on my balayaged hair and showed me a lot of products to use for my hair. All around she made me feel completely confident with her abilities and I just can't say enough good things about her talent! I'm so in love with my hair and the style she gave me, which has been a style other hair stylists can never perfect on me. She did it JUST RIGHT! Ever since yesterday, I've been recommending all my friends and family to go to her next time they need a hair cut! I will definitely be back to this location! read more

So thankful for Kristina at the Benefit Brow Bar. She always leaves my brows looking amazing!!!

Really bad customer service here. If you know what you want, great! But dont think it will be easy to get help. Close to home so I shop there, but would never go out of my way to go there if it wasnt convenient. read more

The floor staff was helpful but this place gets a one star because of the cashier. So rude after I said no thank you multiple times because she wouldn't let it go that I wouldn't give her my phone number, which is the first thing she asked for. She told me as well that I wouldn't be able to make any returns without the phone number. Pushy and horrible sales tactic read more

Dylan F. is an amazing stylist and colorist! I was in a pinch today with a work trip and Dylan worked some magic. He was professional, quick and the quality of his work far exceeded my expectations. It's so tough to find someone that can do blonde well, thanks for a great experience Dylan. read more

Ulta is what it is - a closer, lesser Sephora. I think they do better with hair products, but that's about it. This review is about a specific incident. I was in Ulta near closing when an employee was leaving for the night. I was checking out. The girl checking me out must've been in charge. She stopped the departing employee and searched her bag, making sure every item had a dot on it. One thing did not. The departing employee said it was in her bag from the weekend before, so the girl in charge asked the departing employee if she had a receipt. Who carries a receipt around for their own mascara? The girl in charge eventually let the departing employee go, without confiscating the mascara, but with many warnings. For a customer, it was a very awkward experience. For the employee, it must've been terrible. I didn't like watching an employee being searched and demoralized right there in front of me. I think Ulta should seriously consider this policy and how they could better protect their merchandise without invading the privacy of their employees. Especially in public. read more

I went in to Ulta because I was told they could help me with finding the right makeup for my skin. I found a salesperson and asked them about foundation. I explained that I had never bought foundation before and that I was confused about liquid vs powder, how to find your shade, etc. The salesperson asked me what I usually get and I reiterated that I never bought foundation before. They hummed and hawed and finally asked incredulously, "You've NEVER worn foundation? Ever?" No. I haven't. Which I had said already twice. Then they asked me my price range. I told them YET AGAIN that I had never bought it and didn't understand prices, quality tiers, etc. They then asked specifically, "Are you willing to pay $40-60 for it?" I answered probably not, based on the fact that I was not getting the help or the product knowledge I needed to make any kind of decision. They then pointed across the store and told me that that was where all the stuff that's also sold at at Walmart and CVS and Walgreens was and I should just hold bottles up to my face to decide what I wanted. I guess I should have gone to one of those places instead of Ulta, the place where only seasoned makeup experts and people rolling in cash can go. Anyway, I left without buying anything. I found this to be a super negative experience. I was offered no information or help, and they made me feel weird about seeking help. I definitely don't recommend. Apparently Sephora is better. read more

My review is specifically for the salon, and really, just one stylist. If she left Ulta, I would probably only go into the store once a year to buy new Bare Minerals. But I digress... Following a TERRIBLE cut/color experience at Birds, I pretty much steered clear of anyone touching my head for a while. After about a year, on perhaps the best day of my hair's life, I scheduled an appointment with Rhiannon by chance. Sitting down in her chair, I explained why my hair was in such poor condition but that I wanted to just trim what was necessary because I wanted to grow it out. Most stylists (for some reason I will never understand) think a trim is 2+ inches - but not Rhiannon. She listened empathetically, reiterated what I wanted verbally and then executed perfectly. I live in Seattle now, but I come back to Austin for Rhiannon to cut my hair. read more

HOLY MOTHER OF ALL THAT IS BEAUTY! I have literally never seen this place before, even though I'm always in that shopping center, whether it be for DSW, Charming Charlies, Tarka, IM Thai, and other Brodie staples. When I found myself looking for a place that sold DevaCurl products, this place suddenly appeared in front of me, after I used the GPS to find it, of course. They have everything here: make up, hair products, more make up, and even a salon! I have very curly hair, and I'm trying to find a place to get a cute pixie cut with bangs, from people who know how to work with curly hair. I might have to give their salon a try! **Service: 10/10!** Very friendly and eager to help! I found the DevaCurl in no time when I walked into the store! Also, the cashier was incredibly sweet! If I didn't know any better, I'd say that I had a brand new, curly-haired curl mate! I can't speak much for the prices, as I only came in for DevaCurl stuff, but the price point was about the same as if I would have bought it online! read more

I have to admit, I am a little addicted to this place, even as a dude. So, I plan to push my metrosexual friends in this direction, especially the 40 somethings like me who want to look 30 something (and do!). Because hubby did not get my birthday present order right, I had to take matters into my own hands and get my own clear-sonic face scrubber. This piece of equipment rocks, but that's only part of it. When I first went in to research the technology, I was helped by an employee who really knew her stuff, was able to compare it to competitors and even gave me the "soft" sell technique of encouraging me to research other options on line and then come back if this really is the one I wanted. You have to admit, that takes on some risk. Even if I did want this item, I could have easily gotten it from the Ulta website, and the store/employee would not have gotten credit. From a customer perspective, I really like that, so I felt obligated to seek out the same person in the same store to buy it. When I made my purchase, she asked if had the loyalty program (free). When she realized I was about to spend about $150 in product, she said, "oh we definitely need to get you signed up because you are already half way to the big gifts." If I were to return to this store for a few more things before year's end, I can get a free haircut and style or some other cool jazz to pretty my skin up! While some of the salon items are found elsewhere for a few bucks cheaper, the specialty items is what I will return for: higher ed cleansers, pre-shave oils, and other things I can not find at CVS. If only the Crew hair paste was about $2 or $3 cheaper, I would do most of my beauty shopping here. And I would just like to point out that the previous reviews were all done by women. Come on guys! Clean up your act! read more

I absolutely love Ulta and all their beauty products (especially the bareMinerals makeup line)! This location is the only one in ATX that I'll go to (sadly b/c it's a drive for Me). The Ulta in Southpark Meadows is a disgrace! I've spent near (maybe even more than) $1,000's on make up, hair products, hair styling, etc. Yet every time I go to the Southpark Meadows location, I'm followed & watched like a hawk! As if I'm stuffing shampoo down my pants, er something lol. I've given it multiple chances, yet every time I'm treated like a thief.. Even if I just dropped$200 on products. No respect! Do NOT go to Southpark Meadows. Come to this location. It's 10 minutes away and worth the drive! You get much better customer service and customer appreciation! read more

I don't bother leaving bad reviews but this is the third time in recent days I've walked into this location and there is a group of employees standing around chatting. When I stopped to ask one for help she pointed in the direction of one product I needed and told me to ask someone else for the other. She quickly turned to get back to her conversation with her fellow employees. I love products and Ulta but haven't enjoyed my experience at this store and have found myself going to Sephora at Barton creek where I find the employees eager to help and knowledgeable on all their products. read more

Go to another location. They are unfriendly and inconsistent with service. I obviously wanted to try a new product ( had a sample if it on my wrist) but needed some sort of applicator. The girl, with bad makeup and eyebrows, said that "we don't have disposable applicators for that." Ok so 1-never trust someone at Ulta with bad makeup and 2-that's why you have your bag of brushes and disinfectant. So if you're in South Austin, just go to Sephora in the mall. read more

Ulta is amazing. I prefer it to Sephora. Ulta is like your upscale European pharmacy of beauty. Don't act like you're in Neiman Marcus people come on. It's a different business model read more

This review is rally for Ana--the rest of Ulta I could live without. After my first cut with Ana I had SO MANY compliments--even from strangers. A random guy at the ice cream shop even said he liked my hair cut. This all to a girl who has NEVER on her life heard anyone utter these words. What can I say?? Ana is magic and she totally understood my hair. Life changing. read more

I've been going to RHIANNON for years! I am now driving from San Antonio for this girl! She does the best permanent/semi-permanent/highlights ever! I am a very particular person, and she always does my hair on point. I cannot trust anyone but her! I also love Ulta, so it's a perfect place for me! read more

I got my haircut here at the Brodie Lane Ulta location a couple of weeks ago on the recommendation of a friend. I was a little wary of the place and was worried about what I would end up with, but I was desperate for a haircut and didn't have the money to go somewhere fancy. Much to my delight, my stylist did a fantastic job! I could tell she was concentrating on my hair and thinking about what would look great. I appreciated that she didn't chat too much and seemed more interesting in giving me a good haircut than finding out my life story. I realize that some people go to salons for the social aspect, but for me, I loved that I could sit back and enjoy my haircut without the pressure to talk. The cost was a little more than I expected- $40 for a basic cut. I haven't found anywhere else in Austin under $60, though (and I don't want to go to Cost Cutters). read more

I booked online last minute with "D. Nan D". I didn't trust anyone with my hair until today! She did a beautiful job on giving me long curtain bangs! They are identical to the reference pictures I showed her, if not better. I'm super picky and I've come home from hair cuts crying before, but not today! Nothing but smiles! I added a deep conditioning treatment and she styled my hair just how I like it. Check her out if you're looking for salon services. (: I work with a modeling agency which I didn't share with her but my new style will work great for my job. read more

I only leave reviews if it was absolutely either a really good or extremely bad experience, obviously on my rating we know which one it is. Trust me when I say do not book any type of hair appointment with Kamryn. I specifically said "I'd like a hair cut that has the layers of a shag but not too enhanced like a shag cut with a dark brown/caramel colors" She didn't give me anything of what I asked. She cut my hair short above the shoulders with no layers and my "partial balayage" was a nightmare it was so horrible immediately after I got out of her chair I went to go buy some color to add in my hair. My hair was yellowy and ugly. She had the nerve to say "OMG it just looks so great on you!" I knew it was a mistake to be in her chair when she asked "do you ever think about doing hair?" If i did I wouldn't be here honey. Also if you like your hair literally being ripped out of your scalp she's the person to go to, she used her bare hands to go into my hair during a wash, my hair is curly babe, it tangles, use some common sense that it might just possibly hurt me. I also said I don't ever use heat on my hair because I don't like it and she said "can I curl your hair after this?" I said yes because she might as well, you're doing whatever you want to my hair, might as well add some fucking heat damage to seal the deal. I've never been more upset. I love shopping at Ulta but never again going to their salon, rather spend money at a high end place. read more

Ulta Beauty - I hated my hair so much I didn't even want to look at my hair even in picture for this was the only one I took. - Cosmetics & Beauty Supply Near Me - Austin, Texas

Love it here! Everyone in this location is so friendly, I always get a greeting, and asked if I need help! Which is great! Alicia at the salon helped me with my haircut/style the other day. I was a walk in and it was near closing time and wasn't mad or in a rush with me. She took her time, met all my needs, and had a great smile on her face! Love her and definitely going back! read more

Let's just say I spent the last 20 minutes googling "how to make your hair grow faster." I just walked away with the hands down worst haircut I've ever had, and probably the worst haircut I've ever seen on any individual. The "stylist" was incredibly rude and unprofessional. I wouldn't recommend this place to my worst enemy. read more

Well my experience here is a little old. When I first moved to Austin I needed a haircut...so I decided on this place as it was the first option I came across. The lady who cut my hair did a horrible job. First the price for a "Bad" men's haircut should be a lot less than what i paid. Upwards of $25. The haircut was the worst I have had ever...my sideburns (Which are not lengthy) were cut crooked and very uneven. Maybe she had an uneven head! I actually had to go back in twice to get them to look some what normal. I wouldn't recommend this place...But I may have received a lemon haircut. 1 star for the haircut & 1 for the service in the store. read more

Now that they have moved into a new store the cleanliness and presentation is much better. Unfortunately they brought all the employees over with them. Some of these ladies act like they're working the floor at the Chanel boutique in Paris. It's just a chain retail job, you're not the CEO of a Fortune 500 company so stop talking down to me and adjust your attitude. Whenever a customer walks in the employee who greets them never makes eye contact. She kind of sighs and doesn't look up from her work and calls out a half-assed "Welcome to Ulta". When it was obvious that I was searching for a product I couldn't find, the lady surprised me when she came up behind me and basically growled "what are you looking at?" and then cut me off while I was trying to tell her the full name of the product. The only reason I keep coming back is it's close proximity to my house. Otherwise I make the effort to got to The Beauty Store or Sephora because Ulta is basically a jumbo CVS. read more

Every time I go in here, I am followed and watched because I take my babies stroller. I was even literally followed and trailed the entire time I was in there. My baby was crying and on of the employees actually smirked and rolled her eyes because he was loud. Well, FYI. My baby is ill. He has a rare. Serious disease that is incurable. So if he's wants to cry, I'm gonna let him. I'll take my business elsewhere. read more

So I've never been to the salon here, but the cosmetics store is great! They carry Bare Escentuals, OPI, Napoleon Perdis and many other brands I love. The sales associates are always friendly, and I've had a lot of success with new brands and products they've recommended with me. Their prices seem to be in line with Sephora and other comparable stores. If you're signed up for their rewards card, be sure to keep an eye on your mail for coupons. I get seem to get offers for $3 off $10 pretty frequently. Yay! read more

WARNING: If you are not a chick (or a dude who wears makeup), this review will probably make your eyes glaze over. I stopped into this Ulta location not too long ago, because I had received a coupon from them for $3 off any purchase of $10 or more. I needed a new pot of Bare Escentuals blush (which can only be found at specialty beauty stores like this). Immediately, I was greeted by a smiley young thing, and asked if there was anything in particular I was looking for. I asked if there was anyone who was specialized in Bare Escentuals. The greeter wasn't, so she guided me towards a blonde consultant named Christina. Ulta was out of the BE shade she had originally picked out for me, so she thoughtfully chose a similiar shade from a similar brand (PUR Minerals). Throughout this process, Christina was pleasant and we gabbed about this makeup line vs. that one, etc, as only girly-girls love to do. As I walked to the counter to pay, the cashier's perky smile fell when she saw my coupon in my hand, and my blush in the other. "Ohhh...this isn't good for any of the Prestige Cosmetics." "What's a Prestige Cosmetic?" I asked. "Any of the cosmetics over here," she said, as she pointed to one half of the store. "You mean, HALF THE STORE?" I crumpled up the coupon and gave her my credit card. All of that hard work finding the perfect shade with Christina was NOT going to go to waste. The stars I give this place are for the ease of access to the store and for the hard-working consultants who stand on their feet all day. The exterior employees (the cashiers, the greeters, the MANAGERS) are sub-par. This is a personalized way to play with makeup with women who intimately know the beauty lines Ulta carries. read more

I went to another Ulta store earlier and they were out of my makeup shade. The cashier at that store told me to call this store to see if they had it in stock. Since I don't like running around town for no reason, I called the store. The first time I called, it rang for a good minute before someone picked up and said "Are you on hold for the salon?" I said no, then I was put on hold....for another 2 minutes. I called again, only for the phone to ring for another 2 minutes. I called a third time, and again got no answer. Can't really review their customer service because I never received any. read more

I have chosen to utilize the online order and quick counter pick-up system at this location to avoid being in a busy store for health/covid reasons. Each time I have done this it is clear that the employees have chosen the products that have damaged/dented boxes or gross makeup smears on the packaging. Last time I ordered two of the same product to give one as a gift and they both looked like they had been soiled and damaged in different ways. I just picked up a product today that has dried foundation on the box. The product I bought is not makeup. This is obviously intentional and a way to get rid of their unsightly goods that in-store customers would rightfully pass up. They will repeatedly hand you your full priced items with soiled or damaged packaging in their dark orange sealed bag and hope you won't complain or come back. I can't be the only one experiencing this. No other store does this for pick-up orders. I won't be utilizing this service anymore. I will just go into the store to choose products that aren't smeared with makeup, dented, used and dirty. Do better, greedy meanies. read more

Love love love my colorist, Tanya. I get compliments all the time on how good it looks. I cant say enough about this salon. Everybody is nice and accommodating. Always a great experience. Dont miss it! read more

This is a review for the store, not the salon in the store: I've actually only recently started wearing makeup after years of giving up on crap I bought at Walgreen's. I love the selection of Urban Decay here at this location- I had gone to the Arboretum/Great Hills area one earlier that week in search of a Naked Palette from Urban Decay (which is out of stock most of the time from what I understand) and of course it was all sold out there. Plus, they didn't have brushes. So the other day I decided to try the one that was closer to my house anyway and lo and behold they had nearly a complete representation of the Urban Decay line right at my fingertips. There were 3 Naked Palettes, so I gladly snatched one up. I also noticed that they had brushes and nearly every eyeshadow shade and palette in stock. At least now I know I can get what I need in this location. When I went, it was a Sunday and it was very busy. I still had someone ask me if I could be helped- but it only happened once and they didn't try to push anything on me (I'm a fan of non-pushiness). They also have a free rewards program, but it looks like you have to spend at least $50 a quarter to reap any benefits from it. Well... actually on second thought the stuff they sell is pretty expensive- especially the good stuff. I'll probably get something this quarter, but since I have makeup that's going to last me quite some time, I probably won't be in and out making major purchases 4 times a year. read more

Thank you Nicole Knight for the beautiful haircut!!! It's my favorite one in a long time! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

everyone is fairly helpful, but the layout of the store is nightmarish... every way you turn, there is someone one foot away looking to get past you bc there isn't any room to walk past one another. it's like they're trying to herd their guests. maybe it's just me. read more

I called to see if they could fit me in for a Blow out and style. From the website I was lead to believe that this included the shampoo condition and hair styling with hot tool for $36. They told me to come over now and they could fit me in. I had never used the Ulta Salon before but the reviews seemed to be good, and I wasn't looking for a cut or color so I figured it was fool proof. Wrong! I walked in she rushed through a shampoo and condition, I'm not even sure she used the right shampoo for my hair (I have a purple tint in.) Then she had me flip my head over my knees in the chair while she sat on the chair next to it and aimed two blow dryers at my head. Then she had to take a phone call so she had me sit under the dryer while she was on the phone. When she was finished with the phone call we repeated the head over knees style of blow drying. She never once ran a comb or anything through my hair nor did she put any head protector in it. So after my hair was wild and dry I told her I wanted a beach wave type of look she then pulled out her straightener and curled my hair top to bottom, still without picking up a comb to brush my wild hair that she created! She was finished with my hair and round brushed my bangs, and then I was done. It was very rushed and painful. The worst part is that I paid $52 for nappy frizzy curls that looks like I did this at home in 10 minutes. She told me it would be cheaper to charge me as a cut and style. I said okay because I also saw the promotion you all were running for $30 for new clients like myself, but no it was $52! I just wanted to get the heck out of there especially since I had took my lunch break to go do this. I love Ulta, and their other services are great, but I will never use The Salon again nor will I recommend it! read more

Worst hair and makeup experience of my life! I sent this message to customer support and hoped to have it resolved, but management has never tried to contact me regarding a solution. I recently visited my local Ulta store for my hair and makeup appointment for a work function I was attending that night. I had booked the appointments through the app, which said it would take 2 hours 30 mins for the partial highlights, cut and style and 40 mins for the makeup. The estimated cost was to be $200. When greeted by the stylist (Irene), she told me I would need full highlights. I instructed her that I wanted my hair to be belayage, and that I needed to be finished by 4:30pm (including makeup)I said ok to the full highlights, trusting her judgement (but she did not tell me how much extra money it would cost or time it would take). She began the service at 1pm, then proceeded to leave bleach in my hair with just the lower section of my hair done for about an hour while she finished another client. At this stage I was ready to walk out, and was extremely unhappy with the service. Next, she did not mention about needing a root touch up until she was half way through bleaching my hair, then I asked if she could touch up and she did that for me. By this time, 3 hours had gone by, she washed out the bleach and toned it, then told the makeup girl that she had to leave now, as her shift was over (4pm) and she would have to take over cutting, styling and applying my makeup. I said to cancel the makeup and just get my hair done, as it was still wet and still needed to be cut and styled. The makeup artist then cut my hair by picking up random pieces of hair and snipping them with scissors, then blow dryed my already fried hair from the overdeveloped bleach application without a heat protectant. I then realized now that my hair was dry, that I didn't actually have belayage ends like I wanted, but very dull full highlights, up to almost my scalp. I left with flat straight and lifeless hair, no makeup and ended up having to pay $250 for a service I was not happy with and took 4 hours to do, without even getting my makeup or hair styled how I asked. When checking out, the staff were chatting with each other, rather than helping me and I asked if they could please help me checkout as I was in a hurry, one made a nasty remark, with a smug voice saying "oh she's in a hurry!" I did not have time to discuss my service or cost as it was almost 5pm. I did not leave a tip for either and will never return to Ulta for a purchase of any kind. read more

Zoey is a hair goddess! She did absolutely everything that I want, and from the beginning she knew what I want! Love my new haircut! Definitely will come back again! Thank you! Thank you! read more

I'm mixed on Ulta. It looks super cool. The products are numerous, the styling tools brand new and in funky colors, and every new lipstick, foundation pack and brush set screams my name as I walk in the door. Somehow I exercise self restraint and usually leave empty handed ( but with like 5 items on a wish list that I'll buy someday.) Then I got a few more dollars and went there for a super expensive straightening iron and a hair product. After asking tons of questions and being assured of their awesomeness, I was really disappointed with what I purchased. All in all, a great selection of products if you are knowledgable about what you re buying. But don't count on the staff to pick your products for you, you may not be satisfied with the pricey purchases in the end. read more

I am very picky when it comes to my hair, but I put off getting it trimmed for a while, so it was time for a cut. I went to this location on a whim and was scheduled to be helped by Vanessa. She was fantastic! Super outgoing and sweet. I've had stylists that don't know how to keep a conversation going, but she was awesome! I loved getting to know her. She also was able to give me what I wanted: textured with movement while keeping the length as long as possible. I love how it came out. Definitely found my stylist! Thanks Vanessa! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

Update: Vanessa has moved to Research Blvd salon, so I still love her but she doesn't work at this salon anymore. I decided to come here because my sisters have told me Ulta is the place to go for haircuts. They were right! I went to Vanessa and she is outstanding, so I am still going to her for my haircuts. She's so sweet and knows exactly what to do with my hair to make it look like it has volume. Ulta's salon is clean, nice, and I like that their workers can recommend the best products for you that are sold there. Wonderful place to go! read more

Ulta, you have seen me in my best and worst of times... You were there for me when I lived in Houston and you are here for me on the south side of Austin. What is a poor curly haired girl to do without you? You have the only products at a reasonable rate that keep my hair from turning into a full fledged 4 ft tall afro, and I love you for that... Yes, it is true that your prices might be a bit steep on certain things, but lucky for me, I discovered that you sell packaged combo shampoo and conditioners as well as extra large bottles of Nioxin in combo packages for $32 located near the salon portion of the store... The first time I visited you, I noticed that you had my products on the shelf for close to $20-$35 for an extra large bottle, and when I finally explored around the second time, I found the first and second step Nioxin in HUGE bottles for the same price as one..... same deal with my other products. I signed up for a free membership and have gotten some great discounts from you... Thank you Ulta, you have done this nappy haired girl good. read more

Came into the store for a foundation match for Becca. The lady who matched me; 1st didn't match me even close, 2nd did not tell me that the Becca foundation oxidizes (TURNING A DARK ORANGE COLOR). Then the lady who told sold me the foundation TOLD ME that if I did not like it I could return it up to 4 months for my money back! Went back two days ago, was NOT able to get my money back! BEYOND UPSET at this lady who sold the foundation and lied to me. Unfortunately I only found out that Becca foundation oxides when I went for a legit foundation match at Sephora! Not trying to stop everyone from going to ULTA but because I had experience when I hardly go there anyway I'm sticking with Sephora!!! read more