This Ulta is massive! The largest Ulta I've ever been in! It's so spacious, clean, and fun to shop…read moreat. I got a new foundation brush here. We needed an Ulta in this area, and Gardendale truly delivered!

Thankful to have Ulta in Gardendale! The atmosphere is great and everyone in the store is always…read moresuper helpful

I'm in the market for a new curling iron. I decided to come here to browse the store after looking…read moreonline. The staff was ready to help upon my arrival. The store is well stocked and organized. I didn't find what I was looking nor did I get to take any photos but I would definitely return in the future.

I've shopped at Sally's in Trussville Al on many occasions & received good service…read more The last 2 visits were great! Asia the store representative went over beyond to find the right color for my hair. She was very patient, friendly & helpful.

Ordered customize facial through Groupon. Service was not…read morethorough. Skin felt clogged. Left with residue from mask on my face. No extraction at all. Based on my first service I would not return nor refer. Videos for reference

There is some true talent at this salon. Nikki always did a fantastic job…read more There's just one catch... Making an appointment is next to impossible. Being booked weeks in advance is one thing, but some of the stylists choose to schedule their own appointments. So instead of easily arranging an appointment with a receptionist, you call a stylist's phone and maybe you'll hear back the next day. I'm not sure if it was my business, specifically, that wasn't valued at Hopson James. Perhaps they give higher priority to others. But after a couple of days of trying to book a haircut, I eventually gave up and had no problem booking elsewhere.

No wait and fast service. The attendant acknowledged me right away. I was seated within minutes. I…read moream happy with the way she threaded my eyebrows.

I had a bad experience with a new girl previous but when I went back 3 weeks later the woman than…read morebeen there for a long time/may be owner made it right. She did exactly what I wanted and was very kind. My advise for the business for future references is don't charge the customer if the outcome is not what they asked for.

2 of my nails broke in 1 week. The first was in 3 days. I work an office job and I don't do dishes…read morelol so it's not anything I was doing. I don't mind paying to fix it but they didn't say anything it about it or act surprised. Been coming consistently for probably close to 5 years and don't think even 1 person knows my face. Coming from leadership experience at a spa with high end customers, costumer service + knowing your customers goes a long way (and knowing who's spending money at your business). I always tip over 20% if not well over. I go here because of location convenience, because I can always walk in without an appointment, and finding a new place is just inconvenient. 4 stars because I feel bad giving less than that.

Mid- priced too high and the staff seemed pissed we came in an hour before close . Nothing specialread more

I went in here a couple of days ago, and I was thrilled to meet this kind hearted worked there who…read moreoffered me the best assistance. I didn't know exactly what I was looking for, but she was so sweet and helpful. She walked me through everything I needed to dye my hair pink and my sister's hair 'dirty mermaid' color. She was able to give me all the information I needed to know to successfully do the coloring. She was so informative. I never caught her name, but I told her I wasn't having the best day and she made sure to make my time there enjoyable. I went in about an hour prior to close and she greeted me so nicely and we just talked. I was really grateful that she was able to help me. I wish I got her name. She was such an angel. The store was very clean and I was able to get in and out rather quickly, with product and everything I needed to know.

Went to a beauty store with my parents and son too. My mom as usual with her tone of voice being…read morelouder and louder lol.... it draws attention to her even more when it's in Spanish (Puertorrican trait I suppose)! The employee (older white blonde female) says to me " it's that papaaa out there with your baby". "He is so handsome and his features are going to be so beautiful does he look like his father?" In my mind I wanted to reply differently. But I say instead to her "he is handsome and beautiful like my other kids and The Puertorrican in him makes him even more gorgeous!" The woman then says really I am German. " well my son is awesome because he also German and Polish but he is just handsome all rolled into one thing my son"! So we just go up to counter to pay and then mom approached the counter but with her loud voice talking fast because she was excited with something she was going to buy. The lady again says "WHAT LANGUAGE ARE YOU SPEAKING. YOU KNOW YOU SHOULD SPEAK ENGLISH..." and hen smirks. I say HELL NO AND SHE IS SPEAKING SPANISH and!!!!! The woman says with a nervous laugh " well I am here and she should speak English". I said to her with a sarcastic laugh " well she wasn't speaking to you no matter what language she chooses to speak to me let me be clear it wasn't a conversation including you! And she finished the transaction and i just left counting to ten in my mind!!!! If she would had given me any more of this ignorance I would have recorded the rest just in case I go to jail!!!! Many years I have gone here and not received the best help in advice product search or any form of interest in helping out. So I go there get what I want and mind my business. But really this was beyond stupid

I was referred by a current client of John Micheal. Was told he was not accepting new clients but…read moresuggested Daphne. That was fine. I asked for low maintenance natural caramel highlights. Daphne gave me grey streaks in the front and blond in the back. When I saw it, she saw the look on my face and preceded to say ( all are QUOTES) - it's so pretty ( about 6 times in a row - it takes 2 days to oxidize (anyone who knows anything about color knows this is bs) - (my personal favorite) you just need to let your eyes adjust This was a Thursday, she said if I still wanted something different, I could call her and come back on Monday. I was so upset, but am not one to make a scene. I paid and left. Then cried in my car. I looked up the salon, no website, but did learn John is one of the managers or owners ( not quite sure which) Thought this info was actually helpful. The next morning ( they open at 9, I got there at 9:30) I asked for the manager and was told by the receptionist they were all "very busy" but I should tell her and she could relay the message. I did not like that response but told her the story of the day before. She was sympathetic and agreed my hair was "definitely not" caramel. She then told me she would have a talk w Daphne and Daphne would fix this. I said. No, I do not want Daphne to touch my hair, I want John to fix it. He was the one I initially tried to make the appointment with and he gave me Daphne. She again said - I will go talk to him but he is very busy. While there is a door from the lobby to the back salon, there is no wall. I heard the entire conversation. She relay my experience and how upset I was and that I wanted him to fix it. He said- no, Daphne can fix it. Call her. She told him I didn't want Daphne. He said- "I don't care. I not doing it. I don't have time. Call Daphne." The receptionist came back to the counter and immediately picked up the phone and started dialing. I stopped her and asked- Are you calling Daphne? She said - It won't take her long to get here and this is an easy fix. I said- No. I heard exactly what he said. I will go somewhere else. She didn't try to stop me. This is one of the worst customer service experiences I have ever had and The Absolute Worst experience at a salon. The fact that John couldn't even be bothered to speak to me, adds insult to injury. It was unbelievably dismissive and was obvious he could not care less. As stated in the beginning, I took them being full of clients as a good thing. It is apparent now, Salon 2000 in Trussville feels they have plenty of business, don't need new clients, and don't care if said client is satisfied with their service. To end this 2 day hair appointment, I will say I found Crave in Hoover, walked in the door, explained what happened asked if they could help and Sky, Francis, Jess & John (the owner) got me in a chair, LISTENED to me and fixed my hair to my absolute delight. I would cut and color my hair in my bathroom before I would ever stepped foot back in Salon 2000

I had color,highlights , and several cuts done. Always friendly and my stylist was in home and…read morelistened to what I wanted. Thanks Joni, Jennifer and John Micheal for always listening and giving me what I want.

Not nail salon I went to. I went to Nail Art, which was…read morefabulous!! The nail artist who did my nails is named Nikki... so friendly, a great listener, and very skillful. She accomplished everything I asked for, and more. Her shop is immaculate, colorful, and bright. See previous review I posted for this business!! Sandy Hill

This shop is really awesome. Its clean and they are very respectful of your time. Friendly and…read moregreat customer service.