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    Ulta Beauty

    3.3 (26 reviews)
    Open 11:00 am - 8:00 pm
    Updated 1 month ago

    Services - Ulta Beauty

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    Dye on my face after I left the salon no highlights underneath by my ear
    Robin J.

    I tried to fix this situation with manager ! After paying almost $400 are you going to let the client walk out with color on their skin, my hair was supposed to be chocolate brown with highlights, it is now bronze with orange on the side! my hair color corrected-if you are going to charge $80 an half hour, Your colorist should know how to handle the problem. One of the biggest problem that I had is when I went back to sink to have my hair when washed the water was too hot it burned I said some thing, it happened again a second time, my husband told Keisha about this and the response was every one's head is different for some it might not be too really?! It then happened again when we went to the shampoo bowl! I had to say yet again this hurts!!! Was basically told I could be too sensitive! When she was straight ironing my hair she burned the back of my ear that was my fault too?I came in with fantasy color of green it was more like teal, She said they were going to try color remover, everything should lift out pretty well which It did I explained that If we could achieve highlights, I did not want a chunk of root but all blended (Highlights where not blended properly!!! when I pulled back my hair it should be blended. She went ahead and applied the color remover that was left on my head, It did leave green on the ends so she explained that she was going to use a chocolate brown that had some red in it, because red cancels out green. She colored all my roots first, she asked the other colorist what was the easiest fastest way to do it ...to do the foil first, or do the color first? She wasn't asking about color corrections she was asking about simply how to apply color or foils to the hair?! She put the foils in, she put two foils on the side of my head by my ears. During this whole thing I had color all over my face neck After coloring the roots and putting the foils in, she ran color through the rest of my hair. You can tell the color that it was supposed to be it looks like a beautiful chocolate brown while it's processing! While I was sitting in the chair waiting for everything to process the foils had lifted, it took out all the green, I was very happy. I had beautiful platinum highlights! I expressed at that time so did my husband that we probably shouldn't tone it-she said we could leave it if I wanted to but she would recommend that we do a clear toner if nothing else. Walking to the back I asked her what she thought I should do, she told me in her professional opinion that I should tone it , she wanted to put a golden yellow color in that would complement the chocolate brown. When she came back to the bowl with the toner it looks like a bottle full of color , it looked creamy I've never seen toner look like that! Something went wrong, when she applied the toner and left it for 30 minutes while she went to go eat lunch, after rinsing it out and after blow drying it after flattering iron it was like a bronze color... the highlights were gone, the side of my ears there was one strip of orange with a little bit of black! I had been there for hours and I just wanted to get out of there! When she turned me around for the big reveal I was shocked! It look like it was all one solid block of color, the highlights were gone. In hindsight I should've said some thing right there but I was so frustrated my head was hurting my ear was hurting I was done. I called today to talk to a manager and so did my husband and instead of offering a refund which you should've done on the fact alone that she BURNED me 5 times Miss Keisha , you kept correcting my husband and myself defending the stylist. The stylist had only been a colorist for two years, it seems to me it should be left up to the master colorist to do a color correction? Obviously the client does not come first at your salon!!! I would've been more understanding if you had offered anything an apology, A partial refund, but you blaming me after talking to my husband and myself, I should not have to ask the stylist to turn the temperature down on the blow dryer when I say owe that's HOT! I nn should not have to tell the stylist to make sure she checks the water temperature before putting it on my head when it burned me the first time! I have been to many salons over my lifetime and I've never been burned with a straightener! I contacted my Ulta salon where I live they immediately agreed that if I wasn't happy it should be fixed No if Ands or butts! I wanted you to act like you cared! obviously there where things that went wrong and Keisha YOU SHOULD HAVE BEEN VERY APOLOGETIC NOT BLAME MY HEAD! I have never been to a salon where I was burned so much! , I don't think stylist she did it on purpose messing up the color, she has inexperience. The problem I have is with the manager Kesa I do not recommend this ULTA IF THEY MESS UP YOU WILL BE BLAMED!!!! Second degree ear burn! :(

    So I went to to try this place out on Sunday with monique. It turned out so bad. For the amount I paid for this was definitely not worth $85. I had high expectations especially this being a big chain of beauty products. However I did not get offered a discount no refund was available she did nothing to fix the color patches in my hair. So i'm basically left humiliated so angry because it's not like it was for free. So yeah come here if you want amateurs to touch your hair.

    Big beautiful store!

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    1 year ago

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    8 years ago

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    5 years ago

    Business owner information

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    Ulta Beauty

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    12 years ago

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    7 years ago

    Loved my first experience here with Diana! Will be coming back and booking more appointments with her.

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    9 years ago

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    Ask the Community - Ulta Beauty

    How much is a full face of makeup?

    $45 to $60

    View All 2 Questions

    Review Highlights - Ulta Beauty

    My stylist was Treneice, and I received a wash and blow dry with a flat iron style.

    Mentioned in 2 reviews

    Read more highlights

    JCPenney

    JCPenney

    3.2
    (5 reviews)
    0.1 mi
    $$

    I recently located to GA from south FL. While visiting south FL, a pair of earrings was purchased…read morefor me to wear to the funeral. I decided to wear pearls instead. When I got back home to Georgia, I opened the earrings and realized I had a similar pair. I went to this location to return them and possibly shop some more. The return, accompanied by a receip, was rejected because "their sales would be affected." This is not the company's policy. I was inconvenienced as I had to drive 30miles just to get to that store in the first place, and the only thing someone can suggest is that I keep them because "they're pretty." Perhaps if customer service were a little better, sales would not be a concern. Now I know what store not to shop in when I travel.

    After shopping at Sephora which is located by the Accessories, I stopped by the Jewelry Counter to…read morelook around. Due to the sales & extra discounts, I ended up purchasing a few gifts. I was being assisted by one of the engaging employees who had to hand me off to Bria, the Manager to answer some inventory & pricing questins. She too was just as friendly & very helpful. I took advantage of the pay now at a sale price & pick up later. Bria wrapped it up for me, gave me my pick up slip & I'll be back this Saturday for more wonderful customer service & hopefully more sales. I rarely shop at JCP, yet with downloading the App & taking advantage of instant deals & saved some for later, I'll have to visit JCP more often.

    Photos
    JCPenney Arbor Place Mall Elevator
    JCPenney Arbor Place Mall Elevator
    Atrium, JCPenney Arbor Place
    Atrium, JCPenney Arbor Place
    Montgomery Kone E-Series escalators, JCPenney Arbor Place

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    Montgomery Kone E-Series escalators, JCPenney Arbor Place
    Bath & Body Works

    Bath & Body Works

    3.3
    (9 reviews)
    0.1 mi
    $$

    Once you get past the long wait in line (I'm all for Social Distancing) the shopping experience…read morewith the Associates floating around is great. As long as there is a sale, I'm picking up my go-to items. I'm starting to notice each location has a slightly different layout, yet inventory is the same & fully stocked. I was able to use all of my coupons & earn points. To that end, when I'm in Cali the stores apply your purchases for points in store. Everywhere else, you have to call Customer Service to get your points added to your account. You can always redeem online, yet saving the $6 shipping fee is a bonus if you want to shop in-store. Hats off & candles lit for the way they are navigating customers to safeguard everyone's space & health.

    Went to Arbor Place Mall, Bath and Body Works to pick up a Valentine's Day gift. Everything started…read moreout pretty good until I needed some assistance finding a particular fragrance. The associate who assisted me said that the Dark Kiss frangenace was not carried any more, but I should try another frangence, into the night was very similar. So I said cool. She took me to where it was located and I asked if she could make a gift bag and she said yes. Then the weirdest thing happened. Another associate came over to where we were standing and so they just standing talking about some IG social media post on the associates phone that was assisting me. So I am standing looking at the both of them trying to figure out if I was getting punked..after about 4 minutes, the second associate tells the lady, I think he needs your help. I was bewildered.., and strangely amused. It must be a young people thing, because she turned to me and continued to assist me as if the twilight moment had not happened. To be fair she did complete the sale with me with better customer service and even gift wrapped the product..Other than that, I like the candles they offer and the other products are a great way to let your loved one know they are loved without breaking the bank...

    Photos
    Bath & Body Works
    Bath & Body Works
    Bath & Body Works

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    Ulta Beauty - cosmetics - Updated July 2026

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