I stop by this Ulta quite often and it's not always a good experience. But today was different. Even though they were out of what I came for the sales associate went above and beyond. I wish I had gotten her name but next time I will and give her a proper shout out. This location is convenient for me because it's near Trader Joe's and everyone knows I'm there all of the time. Anyhow, sometimes you can't find anyone to help you and it's been very unorganized and not a pleasant experience. But today there was a lady there that I hadn't seen before and she was Great!!! I hope she's there to stay or at least employ and train good people. Keep it up Ulta! read more

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It's like I am inconveniencing them to ask them something. I had to chase them down to ask a question.

I would give 0 stars if I could. I was in town from another state. I needed a few things I had left at home. I walked around for a few minutes and could not find it. I asked the front desk for some help, after they put down their phones they said it would be just a minute. I waited, I heard about how an employee is going to have their nephew while their sister is out of town. And employee walked in front of me to speak to another customer to see if they were OK. They even went and got her a bag to put her stuff in. Meanwhile I am STILL standing there waiting. No acknowledgement. I just walked out and the employee that said help is coming said nothing while I walked past her. I ended up going to the other store and recieved amazing service. I will be taking my business there moving forward. ​ read more

Terrible service and customer service. Lady's there don't help or care. Even asking for it seemed like a big issue for the workers there. Even though the store was not busy at all. If you're new to makeup and want help, don't go here. You'll find a better chance in getting that elsewhere. read more

Saundra Webb and Ms. Lisa helped me find everything I was looking for on 1/4/26 at the 7680 poplar ave location. Very professional, helpful and polite. Please don't hesitate to ask for those sweet ladie. read more

This Ulta location is always empty, like no customers at all. So I'm always surprised they are even in business. I went in last week to smell some colognes for gift ideas for my husband, my father and my brother and then also try to see if I can find anything new for my mom and myself and was shocked to find that ALL of their perfumes were behind locked cases. Even their testers were all behind closed cases. What is the point of even having perfumes there in that case? I, along with any other normal person, would not make an employee stand there and open EVERY single case so I can smell everything. That is going to be a waste of my time and a waste of the employees time. As someone who has worked years in retail, this is one of the dumbest things I have seen, and in GERMANTOWN out of all places. Like come on. At least have those scent papers with already sprayed samples near the locked samples so people can EASILY smell things without having to feel like burdens to the staff, who are, by the way, very off putting. I walked in and not a single other customer was in the store and I had numerous employees look at me and then lower their heads.... Maybe that's why the store is always empty. read more

I loved every minute of my experience at Ulta! The staff we all super friendly. I order my products online and chose the pick up option since I would be in the area. Silly me...ended up at the wrong store, but when I tell you the staff went out of their way to assist me. While I waited on things to be processed, the young lady showed me around to several products that I wanted information on and more! The store is well organized and clean. I love how things are set up. You will be excited as soon as you walk through the door. Loved my experience. This may be my official Ulta store! ha! read more

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Horrible service at the hair salon at this location! I had an appointment for a hairdo & they called me on the day of, to let me know they are running behind & they had to push back my appointment 1&1/2 hr. When I get there at the time they requested me to arrive, the hairdresser is not even acknowledging my presence. When I asked him when he can start on my hair, he reluctantly told me " maybe in 20-30 minutes"! After 45 minutes of waiting, I asked him again & again with a lot of huff & puff he told me " I don't know"!!! I requested to speak with the manager at this time. The manager came & apologized( finally someone had the decency to say sorry at last!) Then the manager tried to ask the other hairdressers to do my hair but they all said they were too busy. Eventually the manager told me" you look pretty & at least you have your make up done. You can easily do your hair yourself." So I left after waiting at this time for a total of 1&1/2 hr extra( NOT including the original 1&1/2 hr of pushing back my appointment. Including that time, it was 3 hours later.) While I was leaving, I decided I would not go back to this location! Needless to say, we ( my husband & I) were late to the function we were going to at this time. read more

I would like to thank two ladies at Germantown Ulta, Nicki and Taylor for making my experience at Ulta Beauty wonderful! I had an exchange and Taylor took care of me with the brightest smile. Personally, I do not like returning or exchanging so this experience was refreshing. The customer service I received made me want to buy more items. Nicki helped me find a product that she personally uses and vouched for. I cannot wait to try it, because of her expertise. Thank you ladies!! I will be back! Your personal shopper, - Brittany read more

Great shop. Helpful, knowledgeable staff. And they do a great job. Get your hair done here. They are open many more hrs than your neighborhood shop. They are open holidays. You can take your hair color formula everywhere in the country where there is an Ulta. This shop did a considerably better job than most. And I've been to Ultas in multiple states around the country. Will return. read more

If I could leave 0 stars I would. I scheduled event makeup for my baby shower (which is actually my surprise wedding) about a month ago. I confirmed the appointment a week ago and then got a call at 8pm tonight from someone saying my appointment needed to be rescheduled for a different day. I said I could not reschedule as this was event makeup... for my event. They put me in hold for forever and then told me to call another Ulta in the morning and see if they would take me last minute.... So it's Less than 24 hours before my wedding... they cancel on me... and do nothing to help resolve the issue. They don't call in backup staff to do my makeup. They don't try to call the other location and schedule something for me. They drop the ball on the most important day of my life and tell me that I need to figure it out tomorrow. I ask why they aren't calling to help me. I state I've paid for a photographer and have all these people coming and you're just calling to tell me you dropped the ball. They then said, no I'm calling to tell you we have to reschedule and then they hung up on me.... Which why wouldn't they right? Might as well continue their professionalism by hanging up on their customers. read more

They had a holiday sign posted with ours opening at 9 AM starting Dec 3. I waited outside for 15 minutes while the workers were inside, only to have one of them come out 10 minutes after 9 AM to tell me the sign is incorrect and they are not open Until 10 AM. First of all false advertising. Second of all what kind of customer service is that when you have five associates inside a store and somebody who wants to purchase something and they can't allow you to come in to make your purchase. I will never shop at Ulta again. read more

I went to this Ulta like I always do to restock on some products. While I'm there, I hear two workers talking loud (intentionally) and talking about me "stealing" and talking about where I had been in the store. I find this extremely disrespectful and unprofessional. It made me uncomfortable and feel very unwelcomed. I suggest that Ulta look into who they hire because having employees like that is horrible for business. These employees were both older ladies and I hope they get fired because it is extremely rude to make anyone feel that way. I would not steal from Ulta and the accusation is so rude. Safe to say I will not be coming back to this Ulta! read more

Great customer service, everybody was wearing a mask and I was able to easily find everything that I needed

No personal shopping space here! Constantly followed or someone is usually walking closely behind. If I wanted to be stalked I'd go to my exs. Not cool read more

I've been shopping at Ulta for a long time & yesterday was the last day that I will ever step foot in one of their stores. I went in with the intent to make a purchase, but left having to go to a completely different store because I was so disgusted by me experience. I felt uncomfortable & felt as if the associate helping me thought I might be a thief. I've worked retail before & I've been in customer service for 27 years. Considering this, I'm intentional about being understanding & being an easy customer. The associate's communication was poor & her demeanor was as if she was tired or maybe I was bothering her. Maybe I asked the wrong person for assistance. I debated asking to speak with a manager because sometimes that can be a waste of time & energy. I decided to call the store while I was still sitting in my car & was informed they were swamped & a manager couldn't talk to me right now. I was parked directly in front of the store & could see there was Noone in line at the time, & there were people in the store but with the amount of people working they were definitely not swamped. I guess everyone working were managers. I call their corporate office & now awaiting a phone call back. We will see what happens. It will probably be an apology about my experience & it's never their intent to make someone feel uncomfortable in their store, etc, etc. read more