Yesterday I called to cancel my membership and got the runaround. I was told only one person could…read moreprocess cancellations, and of course, that person wasn't in. They promised a call back today. This morning, I tried calling to start the process and speak to that person, but my calls kept going unanswered. After multiple attempts, I called back from a different number, and suddenly, they answered, only to give me more runaround. Why should I have to chase them down just to cancel a membership? Why only one person there able to do cancellations and why must I have a conversation to do it?! I do not owe an explanation. Hand & Stone makes it painfully complicated to cancel, and it shouldn't be this way. If you sign up, just know that when you want to cancel, they'll make it as difficult as possible. I wouldn't have bothered writing this review, but their shady business tactics pushed me to warn others.

I have been a member for 13 or 14 years. I go to the H&S in Hamilton Marketplace…read more I recently retired and was going to quit my membership. The form for cancellation was sent and never signed; primarily because I had a great massage and decided to eliminate another expense and keep my membership. I never signed the form and my membership was canceled anyway. I spoke with the manager the same day and she assured me she would reverse the cancellation and restore my points, circa 7500. if she did none of this happened. I left at least 5 messages recounting what happened, asking for assistance without any response or action at all. I emailed the corporate office. I was supposed to have a massage today. However, I was told I am no longer a member and the last two packages on my account were discarded. So now I am out around 160.00 and have lost 7500 points due to a paperwork error and managerial incompetence. I have left another message this morning for the awful manager without response. I am honestly beside myself as I have been a long time member and cannot believe that is valued so little. I have been extremely patient without any progress. Sent from my iPad Sent from my iPad

I've been going to the salon for a couple years now and I love it so much! I see Sherri and she…read morealways does a fabulous job with my hair. The salon it self is really nice to be in too and a very comfortable environment. I would definitely recommend the salon to anyone!

I love this place. Kristin is amazing, I trust her with my hair while i'm away at college and can't…read morehave my "normal girl" cut or color my hair. In other words, Kristin is my new normal girl!

Fast. Easy. Efficient…read more I have been trying to find a new lady for my eyebrows, being a military family is difficult in that way, as our service providers have to change often. I was taken in immediately for a walk in eyebrow threading, without an apt. She was done in less than 10 minutes, and my eyebrows look great. Also! The price can't be beat at $8. I have found my new eyebrow lady for sure.

Great place to get threading for eyebrows and upper lip. The salon is very clean and friendly…read more Fair prices for good service.

JaHannah is the owner and also the waxist. She has a really great personality and talked me through…read morethe brazilian process, before I knew it everything was done. From beginning to end less than 10 mins. Her suite was decorated well and had a cool vibe.

JaHannah is the BEST! Not only such a kind soul, but her work is unmatched. From the moment I…read morewalked in, the space was clean, welcoming, and professional. I've been seeing JaHannah for quite some time now and have never left disappointed or uncomfortable from her services. Her place is the perfect reflection of her dedication to providing the best service. I highly recommend Queen's Place to anyone looking for a top-notch waxing experience. It's clear she cares about her clients' comfort and satisfaction

Went to Hilda. She was very nice but I felt my massage wasn't good. I paid extra for my head and…read morefeet and felt as if she rushed through my feet and just scratched my head. I had a gift card and paid an extra 70 for the extras and tip. I was very disappointed. My friend went to Ashley and said she was amazing. Her arms felt like jello when we left. I feel nothing but oily and full of peppermint oil. Again she was very nice but felt she "phoned in" the massage. Usually you know when the massage is coming to an end. She gave me a hot towel to wipe off the excess oil and got me water when I left. Again. She was so nice but the massage was not worth it. I'm so disappointed.

buyer beeware!!! don't become a member.....first off, the…read moreservice is always going to cost more than the monthly charge by about $50.00. also, if you do or have already signed up....read the fine print. i had to quit because i am now under a dertmatologist care (obviously because nothing they did worked).... i still had 2 services left so i gave one to my daughter and ont to my daughter in law for mother's day. no one told me (because its in the fine print) they had to be used within 90 days....i am out almost $200. if i could give no stars - actually they literally owe me! caveat emptor (buyer bewars)

Dawn is amazing, went to see her for brows. They turned out perfect. She took the time to explain…read morehow and why she was going to do certain things. Her space is beautiful and relaxing, and I highly recommend. I will be going back!!

Dawn is the best! I had my 1st of many appointments with her today. I am neurotic about my…read moreeyebrows, and she was so kind and made them look exactly the way I like! Her salon is beautiful and clean, relaxed environment. Go see Dawn she is awesome!

Finally, a place that understands the art of eyebrow waxing. Not just a clean shaping but a nice…read moreshaping that fits your face. The waxing experience was good here (services I'm rating: Brazilian wax, eyebrows, underarm). The facility is both clean and sterile. There is a large variety of spa services here that I'd like to come back and try. The staff is kind. The appointment process is mostly online and is done thorough Vagaro.

BEST MASSAGE EXPERIENCE EVER!!! Great energy! And Anais....book her she's amazing ! Ask for her…read morespecifically I will be back

Very attentive personnel, always looking out for my well being during visit. Very clean and…read moreattractive shop, always sweeping cut hair away. My stylist listened to my request, evaluated my hair and made cut and styling suggestions in a friendly and reassuring manner. Looking forward to next appointment.

I found Alyssa and Salon Artigiano about six months ago after moving to Hamilton. More importantly,…read morewhen I called to ask about services, the owner discussed many things. I told her my tale about the previous stylist I had and the damage that he did to my hair all in one sitting. Alyssa listens.! after intense, discussion and consultation, we came up with a preliminary plan. And this plan has worked toward. Correcting my natural color from a disgusting blonde that the previous stylist did to my hair after my telling him I did not want blonde, and cutting off all the dead hair into a style that my newfound curls from my natural /white have been so complementary to me from my family and friends. Alyssa is very experienced, knowledgeable, and super friendly that every time I go, I am no longer nervous. Or wondering how my hair will turn out. I highly recommend this salon.