I typically prefer shopping online for refills, but sometimes it's fun to go into a retail beauty store like Ulta to experience brands firsthand, especially when my millennial daughter is shopping with me. She educates me on the brands. I did check the Ulta App to see if I have any rewards worth redeeming. I made a small purchase, and my beauty item was on sale. The Ulta staff is helpful and knows their brands. read more

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I went to the this little store once before and it was a similar vibe for me. I love when brands let me know they don't give a crap about my money. I am gone! I don't care if I only spend $1 a year they will never get that again. Thanks to the short red head who blew my off and purposely gave me false info and Tiffany who claim to be the supervisor sealed the deal when I called the following day to complain. Tiffany was cold and dismissive, zero customer service. Oh yeah I'm gone. lol read more

Before I start, let me be clear, it takes several visits before I post a negative review. We're all human, I allow for an off day(s). Sadly this Ulta location is ultra disappointing. Be it in store shopping or in store pick up the staff is unpleasant. The tone is condescending and the customer service is minimal at best. Today was no exception. I placed an in store pick up order. I know the drill I had my id in hand, handed to the staff and while she was reviewing, asked if I could select my birthday "gift". She glared at me and while holding my ID, which has my birthdate on it, proceeded to ask me my birthday. Then said I would need to show my email, no worries I ran to my car as I forgot my phone. I came back to my sealed items and another staff member. Her energy was extremely low, zero eye contact and while still scanning my sealed bag asked me if everything in my order was correct??? (How could I possibly know?) This location has been here for years but in the past year it has been rough. Not sure if they need a corporate retain but If you are looking for the new it cosmetics or hair product, I strongly suggest going elsewhere. read more

My wife had Hair color treatment. This location salon can't even do basic gray coverage. Went there very next day to complaint. Met the most RUDE, UNPROFESSIONAL and RACIST Store manager and Salon manager. When you give review on google, employees getting counter 5 star reviews from their family and friends. Recency 5 star review and stylist who messed the basic color have same last name...lol Complaint to corporate also, been three weeks without answer. DONT RECOMMEND TO USE SALON SERVICES at this location especially HAIR COLOR. Don't risk your hair and scalp. Save you time, money and energy. NEVER EXPECTED THIS FROM ULTA read more

Salon manger April and Abby are very rude and racist... they treated me like I was some poor person looking for freebies.... I got root touch up on feb 28 at 10 am by Olivia.. after the service I was in a rush to go pick up my daughter so I didn't pay much attention to my hair color but few hours later when I did all my errands I finally took a look at my hair in the mirror and noticed some of my roots were not covered at all.. when I called and spoke to Abby on the phone she said ok will fix and booked my appointment for march 10 @ 11 but few moments later she called back and said Olivia offered you full head color and blah blah... I said no that was never offered... that is a like that talk ever happened... I told Abby that I originally booked a 45 min full root touch but Olivia changed it to 10 min express root touch up and I asked Olivia will it work 3 times and Olivia replied I wouldn't offer if it wouldn't.... Abby kept telling me that conversation didn't happen that way .. lol Abby wasn't even there when me and Olivia had conversation... I asked Abby how do you know what I was offered or wasn't she replied she believes her co worker... which means she was calling me a liar ... just because I'm brown I was treated differently... I am hurt my 7 year old had to witness the the rudeness.. at the end they're forcing me to get services done from the same person who couldn't do her job right at first time ... this was pure racism read more

The store itself is great! Just don't get your hair colored, cut, or cut. Tomorrow is my birthday and I just wanted to get my hair done to cover my grays. Well she didn't cover my grays, put a temporary color in( never asked for that, wanted it permanent) couldn't cut my hair right, kept slipping from her fingers , didn't cut my dead ends, still have dry ends, and never used a brush when she blow dried my hair, so I walked out 150 dollars and still need to get my hair done!!!!!! Should of never went. Oh and she couldn't make a straight part in middle. Just go to professionals. read more

Ulta Beauty - Part and gray hair - Cosmetics & Beauty Supply Near Me - Harrisburg, Pennsylvania

My gf and I stepped in here looking for a certain lip colour. If you're looking for a Sephora, this would be the equivalent. There was quite a selection here and they did have certain brands but as with store to store colour selection will vary. Were were looking for a lip colour a touch pink/purple. The associates were trying to help us. The store has some incentives for membership including a batch of free samples. They are also willing to help you find your lip colour, going as far as painting their arms. :D Price, as a Canadian, found it a touch more pricey compared to our side of the border. But with the USD CAD conversion . .it is what it is. Be careful at the till there are some bright packaged items that really do catch your attention for spontaneous buy. Like why did I buy a mud mask?? Oh yea because the packaging is bright pink. Oops. read more

I went in to this store to make a return. Both staff and manager told me I couldn't return my products because Afterpay wouldn't allow it because something's wrong with my (delinquent) account?!?? And so it has to be a store credit. But no, I want my money back and I stated my account is in good standing that I literally just made a purchase and picking up my order that same day!!! They said I have to contact Afterpay to resolve the issue. The manager was rude to me slamming the products back into the bag. So I did contact Afterpay and was told my account is fine and the merchant has to process the return in order for them to process the refund on their end since they have no access to their system. I knew that, but the staff at the Ulta store made me do the run around. I contacted Ulta Customer Service who was helpful to contact this branch. The agent told me the branch was having system issues. Duh, that manager could've just told me that instead of being rude and instigating delinquency of my account!!! Some of the people that work here just don't measure up to Sephora associates. Honestly, they are better off working at the warehouse so they don't have to deal with customers and not be the face of Ulta Beauty. read more

I love Ulta, but this location is not recommended. I was told one thing by an employee, then was basically called a liar by the manager. She is incredibly unprofessional and should not be working customer service. Choose a different location or order online. read more

Allie did my fiancé's hair. She went into get her roots done. $250 later. My fiancé is complaining how she didn't ask for a toner Didn't ask for some special conditioner Upcharges (2) without consent Plus tip When I saw my fiancé Her hair looked nice and blown, but I asked "i thought you were getting your roots done? That's when she exploded and said "i knew it!" This hairdresser ripped my fiancé big time just to get her to go back more often I say Skip Allie read more

Ulta is a cosmetic beauty store that carries both drug store and higher end brands of make up, nail polish, perfume, bath and body products, hair tools and products. Ulta also has their own brand of make up. There's also a brow bar and salon on site. There's always a coupon online and sometimes in the Sunday paper. There's a loyalty program that sends coupons to you in the mail. Sales occur often. Their return policy is decent. If you don't like something you purchased, it can be returned without hassle. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Harrisburg, Pennsylvania

I hate going into this store. The customer service is non existent. I asked a question about one if the products because I have roscea. It was a tea tree product. I asked if it had a strong fragrance. The girl told me well that's the point of the product. And rather rudely, I might add. No one asked me if I needed help. The girls all stood around and looked at me. One of the girls was walking around the salesf floor eating! I have been to this store numerous times because it's convenient. I won't be going back. I'll spend my money elsewhere. There are lots of other places to choose from. read more

Terrible customer service. I bought $125 worth of items, 2 of them had "free gifts" to be included in the purchase. At check out, the woman says neither actually have free items available. No apology, no offer of another option. I still bought the items, but I won't be back. How hard is it to remove the signs that says the items have free gifts when they really don't?? read more

Ulta is your one stop shopping place for all things hair and makeup. The consultants there are plentiful and willing to help. The salon is a good addition and I like that you can reserve your appointment online. There are a lot of good stylists who are there so no matter who you choose, you'll be happy with the outcome. They also do makeup application for events but I find it to be a little pricey. But if you're desperate, its there for you! Check the paper or online for coupons, they're always there and they also have a rewards club that's free to join and keeps track of your purchases so you can earn free stuff! Glad to have Ulta in the area! read more

I decided to stop here and kill time while my teens were at Hersheypark. I have 2 issues. First, I purchased a Colourpop brow pencil and it was dried out. I even melted the tip, but when I applied it to my brow, the tip broke off. Second, I was informed that it was National Lipstick Month and referred to the Prestige Makeup Line which is geared toward African American women. Once, I went over there, I saw darker foundations and promotional photos of African American models. I thought this gesture was racist with me being a light skinned woman of color. read more

If I could give this place negative stars I would. It's dirty and they are forever out of stock. Both times I've been in my cashier has been extremely rude. Do yourself a favor and drive over to Mechanicsburg. Avoid this Ulta! read more

Rude, lazy employees. Not the first time I have had a unpleasant online order/ store pick-up experience. Flat out unwillingness to help and poor attitude. read more

I've gone to Ulta beauty to get my hair trimmed four times. Two out of those four times there were errors in booking my appointment and when I showed up I wasn't in the system. It doesn't look like they have their act together and they must be doing really well if they're turning clients away after making booking errors. They did try to make it right by asking me to wait an additional 30 minutes to see if the other clients showed up. Nope, I have two young kids and hardly any time to pamper myself, I will never waste my time or money there again. Neither should you. read more

I went into the store tonight expecting to go on a scavenger hunt to find some facial products for my dry, rosacea skin but was immediately greeted by Steve. I was beyond impressed with his knowledge in skin care. He listened to my concerns and introduced me to a variety of products and options to help rectify my problem areas. He knew the ins and outs of the products and made recommendations based on my individual needs- not the latest or newest products. He was very passionate and knowledgeable about the information he shared and I received a stellar education on skin care. I ended buying everything he suggested. I felt zero pressure to buy anything. He even said feel free to take photos and go do some research to see if the products he suggested were something that would work for me. I will 100% make the hour drive each time to this store anytime I need skin care recommendations. Steve is top notch in my opinion. I came home and used the products as suggested and enthusiastically looking forward to the weeks to come to see if they help rectify my skin "issues". read more

Scheduled an appointment 2 weeks ago for 2:00 pm and when I arrived the stylist was working on another customer. She did not come over to me until 2:09 to say I need about 15 mins. No greeting or Hello, she did not finish with this customer until 1 hour later.. I will never use this company again... VERY UNPROFESSIONAL.. read more

I've been going to this Ulta for several years and have noticed it becoming more and more geared towards tweens and teenagers. Plus, the last time I was there and needed help finding what I have bought there before (Dior Show mascara--a mascara for grown up women), I got a young woman who didn't know what I was talking about because she had only been there two months--so she asked someone who had been there longer--FIVE months! Is there some corporate CEO who thinks Ulta should only be marketing to little girls??? Grown women HAVE MORE MONEY!!! If Ulta wants to stick around, I suggest: 1- holding onto the people they hire and 2- marketing towards adult women. read more

I have been a frequent shopper at Ulta for years, but I just recently made an appointment at their salon, and I have to say it was a very positive experience! After an attempt at stripping and dyeing my hair at home, I ended up with what looked like cotton candy on top of my head, so I made a last minute appointment at Ulta on a Sunday afternoon to try to salvage the disastrous dye job. My appointment was with Amber, and she explained to me that with all of the damage I'd done to my hair the previous day it would be best to use a demi-permanent dye. She ended up mixing together a few different colors and completely transformed my hair to the exact shade of red I was hoping for. Best of all, it only ran me $60. I will definitely be returning and requesting Amber again! read more

The cashier was terrible Did not receive my free gift EVERYTIME I want something they never have it read more

Love the salon! Highly recommend Gilad, he is awesome! He stays very current on the latest trends and products. He really personalizes your color and cut by talking to you and getting to know you. read more

I would best describe my experience at the Ulta salon today as good, not necessarily great. I was overall pleased with my hair and makeup for prom. Anita did my hair, and Emily did my makeup. The reason why I took off a star is because I felt that my updo was a bit rushed, and they do try to push you to buy their products, which can be slightly annoying. read more

Okay, so signs say 20% discount if you open an account. You ask manager, can I get a 20% discount if I open an account.? Yes, she says. Okay, go up to counter with lots of products cause I'm gonna use that 20% of coupon, right?. You ask at checkout, I would like to open account to get 20 % discount. Okay, she says, let me ring you up first. Ok, ring me up then. Now, apply for account. Then this: In 10 days you will get your coupon for 20%. Wait, can I use it now? No. What in the world? Why didn't the manger tell me that it takes 10 days. Why did the girl at the register ring me up first and then tell me that? Bad way to do business Ulta. read more

I really, truly wanted to like this place buuuut unfortunately the customer service wouldn't allow me to. First of all, I wondered the store aimlessly attempting to find someone, anyone to wait on me. I was totally ignored like I was invisible or something. Finally, I walked up to a group of employees that were talking to each other and asked if someone could recommend a foundation that provides maximum coverage. After they looked at each other for several seconds, one of them told me that the person who could help me, was off that day. Really???? I am a person of color, so am I to assume there is only ONE employee who is trained to service people of color??? I hope this type of non-customer service is exclusive to the Jonestown Road store and not the tone of Ulta company wide. read more

Love this store. So much makeup to choose from. Lots of diff brands. Location is Convenient, staff is very helpful and welcoming. Store is clean. read more

Don't ever get your nails done here by Jen! She didn't clean my cuticles just put nail polish in and they look awful! I could have done a better job myself.... :( a complete waste of $33! read more

On Fri. 9/30, I had lashes put on at the Ulta in Mechanicsburg, in the morning. Sadly, they were falling off by noon!!! I was near the Harrisburg store, and the manager, Bethany (?), said no problem we'll re-apply them (after I called the M-burg store). Harrisburg chose a better looking lash than the previous one (did not charge me), and could not have been more KIND or nicer about it!!!! Before I stopped at the Hbg. Ulta,I called the M-burg one, was put on hold forever, was told I would have to pay again, and they were trying to pin me down for an appointment time, frankly the manager and staff person, I spoke to, were rude and NOT helpful!!!! They never apologized for the faulty application!!! I was running around like a crazy woman trying to get ready for an out-of-town wedding...and the Harrisburg Ulta came to my rescue!!! GREAT, GREAT customer service!!! BUT shame on you, Mechanicsburg store!!!! Give Bethany a raise!!!! read more