I recently had a frustrating experience at this Ulta location that left me genuinely disappointed. I approached a group of "employees" on the floor and asked for help finding a lip gloss shade suited to my complexion. They directed me to a woman with orange-dyed hair who offered to assist me. She immediately steered me toward the e.l.f. display, but since I was interested in exploring Fenty and Dior, I let her know I'd love to look at other lines. She didn't follow me at first -- I had to call her over. When I brought her to the Dior counter and asked for a recommendation, she actually said, 'It's $50 -- why would you want to pay that?' I was completely taken aback. I own and love Dior products and was fully prepared to purchase. We moved to Fenty, where she pointed at the display, said 'this is Fenty,' and turned to walk away. When I asked her to help me find a flattering shade, she told me there were too many options and I should just try them on myself -- and left. The most shocking part? I found out afterward she wasn't a Ulta employee at all. She was an e.l.f. brand representative who had no business guiding me away from other products and no interest in actually helping me. Ulta staff should be aware of who is on their floor representing their store to customers. read more

dejah has such weird attitude. ulta will try to sell you opened & used items for full price guys. ofc the last two items i wanted were out of stock. dejah didn't understand why id be puzzled by the lack of cleanliness of the eyeliners i tried to show her. she argued that one of them comes opened. i said yeah but its used & has shit all over it. she quickly realized she was wrong for arguing l0l i dont understand the weird bitter attitude you work at ulta. it's not that serious. a girl just wanted to see if you guys would actually charge the full price for used damaged items. which they do. check all your products yall. read more

Overall Rating: 1.5 Stars The customer service is non-existent here! Parking: There is plenty of parking available in the shared lot with other businesses. Ambiance/Decor: This is a really nice and spacious ULTA location. Everything for the most part is nice and organized. Customer Service: Awful. I have been to this location a handful of times and honestly, the customer service has just been consistently terrible. There are a ton of employees walking around, yet they rarely greet customers or ask if help is needed. On the days that I have actually purchased in store, the customer service was just blah, nothing spectacular. Product Selection: I normally will just come here for something specific like press on nails or skin care items and they do seem to always have what I need in stock. Overall: Overall, although this is a nice location as far as the product selection and space goes, it is not enough for me to come here to shop again. I feel that I would get better service ordering online and having it shipped to me. I hope this review helps you decide on where to shop for your beauty faves in the Summerlin, Las Vegas area! Overall Rating: 1.5 Stars read more

A wide variety of hair products - almost too many to choose. I'm always approached once by staff so I appreciate that. Brandon in the salon is wonderful. Paying $67 for a haircut is my upper limit, but I like and deserve a good cut so I'm glad my friend introduced me to Brandon. read more

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Great place for many of your beauty needs since they carry so many different brands. This store is pretty clean and organized at most times. Only issue is that sometimes I cannot find what I'm looking for since they don't have it in stock. This can obviously happen anywhere. In general I come here once in a while since I don't wear a lot of makeup but I do also grab hair and body products. They do makeovers at this location as well. read more

Convenient location with shopping here and especially for online pick up orders!! It's also more quiet around here than the other locations. They always have the products I need and great deals on some mini/travel makeup! read more

I had the loveliest experience at this location today. I have been experimenting with makeup looks lately and felt that I had hit a wall and realized I may just need help with color analysis. I am so glad that I went into the store today and I'm even more pleased that I approached Priscilla at the Benefit Brow work station. She helped me find everything I was looking for and more today. I will definitely be back to see her. She went above and beyond for me and I am so appreciative! read more

They post prices and discounts that aren't honored at the register--like "buy one, get the second for 50% off"--but then they charge you the full price for the items; they're lying. read more

Makeup up application by Sabrina. Sabrina beat my face like it owed her money! Super fun and enthusiastic when I arrived. We consulted on what I liked and don't like, I hate bronzer and she worked around that perfectly, my concerns with regards to age etc, chose the colors and let her go to work. Not only did the beat look AMAZING and her sanitation ON POINT , I got compliments all night, and it lasted me from 2 PM until 12 midnight when I got home. Well worth the time and money. Will be booking with her for my special occasions. Thank You Sabrina! read more

Seriously, it's been almost a year of trying different places and just not quite getting what I was after. Well, I finally found an absolute gem at Ulta Beauty, Downtown Summerlin Mall. Her name is Valerie, and I honestly can't sing her praises enough. She actually takes the time to listen - truly listen - to what you want, which feels like a rare superpower these days, right? She completely nailed the whole "blending" technique and understood perfectly when I said I wanted a "soft" look, not something harsh or overly structured. And her eye for color is fantastic too; the subtle highlights she added are exactly what I was hoping for. She really knows her stuff when it comes to shades and making everything look natural. I'm genuinely so relieved to have finally found someone who just gets it. I'm already looking forward to my next appointment with her! Just thought I'd share my little beauty victory. read more

Juliette was short and rude to me for no reason... Didn't even hand me my bag after I paid for my items just left it laying there on the counter for me to grab myself. The two guests before me got merry Christmas and happy holidays, but she didn't even say bye or thank you to me. You never know what people are going through and everyone deserves kindness.. 12/23 my checkout time was 1:24. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Sabrina did an excellent job on my all over color today. She took the time to understand what I was looking for and even gave me a recommendation for a water softener to help with the hard water buildup. read more

This used to be my favorite Ulta in town. I recently visited and wasn't offered any help by any employees until checkout. Once I got up to the cashier, she was extremely pushy with trying to get me to sign up for the Ulta Credit Card (with a 30% APR rate). I had to tell her no multiple times, and then she just became flat out rude. There were also 3 employees hanging out at the front of the store while the line got up to about 5 or 6 people. I don't go shopping at Ulta to be pressured by the salespeople. I also don't go there to be ignored and wait in long lines. I would skip shopping here. read more

My one problem I have is anytime I ask about a certain product the workers always seem to lie or just not ask someone else if we have said item in stock or not. I get it if you're not allowed to say you have a certain product yet until it's released but then say that vs "we don't know" Not the first time this has happened to me. I use the water based foundation from Chanel (fantastic foundation btw) I ask this lady if they had any in stock and she proceeded to tell me they were discontinuing that foundation and they were out and I shouldn't bother to go to Macy or Dillard right next door. So i was bummed out because it's my favorite foundation. But I went to Dillard anyways just to check. I asked the worker there and she said "this is one of our most popular foundations, no it's not being discontinued." I just was appalled that one worker would tell me this because maybe she didn't get the sale?? But honestly that's weird??? Other time was asking about Kylie's new perfume if they were going to have it when it was released. The worker goes "we don't know" and I just simply asked "will you know on the 21st?" (Because that's when it came out). She goes "like I said we don't know" and in my head I just can't help and think WHY NOT ASK IF YOU DONT KNOW??? Here I am on the Ulta app and it says you guys have it in stock. Just odd some workers are lying about random things when it's not necessary read more

Customer service. I had a bad experience with Val and the manager Dominque. First, I went to Val because I had talked to her many times about my hair. She was totally different when I sat down in the chair. I showed her three times what I wanted. Walked out totally different. I called her up the next day and she said that I liked my hair when I left. The lighting in stores, beauty shops is totally different than at home. I asked her what she could do and she said "try someone else." She then told me she didn't want to correct my hair. Enough about Val. Dominque is another sad story. She told me my hair lacked integrity. Look up integrity. I liked to give this crummy establishment zero stores. read more

I like ulta because it's near my home , so I will let you know that it's extremely expensive. You choose a price when you make an appointment but at the end the stylist charges you three times what you go for. I put in for highlights, I got a price of $114 . Took 3 hours to do and I have short hair. The stylist never mentioned that it would cost extra for color and highlights. The total was $280 , this is three times what I expected! I will not go here again ! How can you go to a place where it does not post how much the service is going to cost at the END! read more

I didn't really enjoy my shopping experience here when we came in on a Sunday afternoon. While I understand the store was closing soon (approx 20 min), from the moment we walked in, it felt as if we were not welcomed and the employees were less focused on providing a comfortable shopping experience and more focused on ushering everyone out as quickly as possible. Even when I attempted to ask an employee a question about a perfume scent, I felt like she didn't take time nor effort to understand what I was truly asking versus quickly jumping to an answer that was ultimately irrelevant to my question. After I stood my ground and rephrased the question, she did finally point me in the right direction. Then, the girl who helped me check out and purchase the perfume was rather unhelpful as well. There's very little room at the checkout counter to put your purse and any other items you might have. I had came in with some frozen yogurt and did not see a trash can in sight up at the front. When I asked if I could please toss the empty container into the trash can, I was told "no"--I ended up having to walk one store over just to be able to toss it away. This was mostly a major inconvenience when I was trying to perform a balancing act grabbing my wallet to pay for a product at the cramped counter. Looking back on it, the experience was entirely frustrating because I didn't feel like a valued customer--I felt like the last $130 they could squeeze in and shoo out the door on a Sunday. While they have a decent selection and ease of access to a plethora of beauty products, so do many other stores. I will be revisiting the store later today to return the 3.4 oz bottle of perfume that I bought, and I won't be returning. read more

DO NOT SHOP HERE! Spent $80 on a curling iron here and the spring stopped working properly after only 2 1/2 months of 'gentle care'. All I wanted to do was exchange it, as the one I purchased was obviously defective. Because it was over the 60 day return policy (JUST 2 WEEKS OVER, BTW, 2 WEEKS!!!) they refused to exchange it stating that I have to return it to the manufacturer. Really??!!!! What an inconvenience, And who has time for that? I have purchased this same curling iron in the past and it lasted several years, so this was obviously a defective purchase, and OBVIOUSLY ULTA DOES NOT STAND BEHIND THE PRODUCTS (or junk) THAT THEY SELL, despite the costliness of the product. They would not even consider a store credit, or even an exchange....UNBELIEVABLE! From this point forward, I will only shop at NORDSTROM OR SEPHORA where they sell the SAME products but with the integrity of a quality company; they stand behind the products that they sell. Again, this was only 2 WEEKS beyond their return policy and only 2 1/2 months after the purchase of an $80 item. All I wanted was the same or equivalent item for exchange, I was not expecting or asking for a refund. On a last note, the manager was extremely rude and callous. I myself, could never work for a company that has such little integrity and thoughtlessness for customers. I give this ULTA, and the manager , '0' stars. I will NEVER shop here again. read more

I was shopping for a set of new lipsticks in post virus make up spree. Gabriella was helping me to select the right texture and longevity from MAC display. She was lovely, polite, experienced and very detailed (and considering her age - around 18-20 years old) I was very impressed. It was a real joy to share with her my final choices and I am still very happy with $80 plus lipstick haul :). It would be impossible without her expert advice. Ulta in general, is fantastic place to get cosmetics and make up - this location in Summerlin especially. it's well lit, awesomely organized and well stocked. Girls are absolutely great - on the register and a floor. Thank you, Gabriella for truly memorable encounter. read more

Ulta Beauty - MAC lipsticks - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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I went in looking for a new moisturizer to try and I was helped by Sierra who works with Clinique so I decided to give it a try and I'm really happy with the service I received! She was very friendly and informative, hope to see her again sometime! read more

Went in today for the Olaplex event. I had my hair washed, conditioned treatment, blow out and my makeup done for $45.00. I would definitely do this again. If you are in DT Summerlin check them out. Brandon did my hair and Maddy did my makeup. Feeling glam on a Sunday!! read more

Ulta Beauty - Me during my treatment - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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STOLE MY GIFTCARD - couldn't complete transaction and refused to print a receipt that it had been canceled and refunded. Now I have no $100 gift card or products. SCAM SCAM - HORRIBLE CUSTOMER SERVICE. I'll be reporting for sure. read more

Special shout out to Sabrina in the salon. I have been here 4 times now and so happy I found Sabrina.. she colors and cuts my hair great. The best is she knows how to blow dry curly hair.. the atmosphere is great too! read more

Brandon A. did such an amazing job with my hair as always!! Only reason why I go all the way to this ulta for my hair services. Will forever come back for him! read more

Ulta Beauty - Hair done by Brandon - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Special shout out to Gabriel in the perfume section. She was so knowledgeable about all the perfumes. I was looking for a perfume as a gift for a friend and I told her one perfume that's her favorite and she recommended 5 that were similar. She was so helpful so if you're looking for a perfumed for a special someone and have no idea what kind I'm sure Gabi can help you find the right one. read more

Ulta Beauty - Perfume - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Terrible experience won't ever shop with Ulta again. Apparently it's their new policy that if you buy something online and come to exchange the same item for a different shade, instead they will refund it and re-ring you up for the current full price in store. read more

Such a welcoming atmosphere! Was greeted right away upon entering. Went fragrance sniffing and it went very well. The young lady over in the fragrance department came right over and asked did we need help! I know lots of stores have their fragrances locked up but she was there with phenomenal service. She wasn't trying to rush us or anything like other places do. We even walked away and she asked did we want to sample others. Overall such a great experience! read more

The pretty girl and the Beautiful Sierrah who attended me wonderfully and Sierrah did a super nice job helping me to choose and showing me with all the patience... greetings from La Cubana Tatiana sweetheart. read more

I was trying to find a blurring translucent powder, and I had help from a very helpful, younger woman who helped me narrow it down to a few. After she answered my questions I went to put back the Laura Mercier option. The older brunette employee working near Laura Mercier (I'm assuming off commission for sales) approached me, asking how she could help and I said I was just returning the mini size back to its place cause I wasn't purchasing it. She asked why not, which one am I purchasing instead. I opted to try the Polite Society brand which was a bigger size for less money with really great reviews. This woman started berating me for my choice and passively aggressively shamed me for choosing the cheaper option and says "Wow does a $10 difference really mean that much to you versus having better quality product products???" It was really really embarrassing, and I mentioned it to the girls upfront. I really don't appreciate being financially shamed on my lovely shopping day where I didn't ask for her opinion in the first place. My two star review is purely for the help I did receive earlier in my visit to Ulta. The deduction of three stars is for the very rude employee that made me second-guess my purchase. read more

Recently received a $100 gift card for Ulta and decided to use it at their salon. Everyone was very friendly and my stylist Alexis did a great job with my highlights. I left very happy and would definitely come back to the salon again for future hair treatments. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Sierrah is an amazing makeup artist. She's very knowledgeable on the craft as well as the clinique products that fits my skin, shade, color and all. Hope to bump into Sierrah again in Ulta Summerlin downtown for more makeup pointers! I am a fan read more

I only have it this low of a star because the manager lady who birthday it was today was following me around the store and when I was at the front of the store she came up there too thinking I was going to walk out with the stuff I had in my bag. I seen her too many times and as I was shopping there were these young black teen girls in the store and the other manager woman Spanish/white looking , was standing there watching them when there were a bunch of other teen girls in there shopping and they were not black. I'm over this shit I just wanted to spend my coupon I had and I was in the area and she was so uncomfortable I cut my trip short. I still purchased my stuff still cuz f her and her racist ways. It doesn't make sense! Your too old working at Ulta be to be this disrespectful and ugly mannered on your birthday at that! Get over yourself. read more

There are great brands and products here, but I try to do all my Ulta shopping online to avoid the checkout line. I am not sure why, but no matter how many registers they have open this place tends to be overflowing with customers doing complicated returns, figuring out how to pay for things with various payment methods and coupons, and so on. Never ever takes less than 10 minutes to get through the checkout line. read more

Sierra at the Clinique counter is amazing. I was looking for a foundation and as she was testing swatches, she noticed my (very) neglected, dry and flaky skin and was able to suggest a night moisturizer, a redness reducing cream, a great dark spot corrector as well as a perfectly matched foundation, lip product, eye shadow, eye liner and mascara. I've been neglecting my skin since giving birth to my son last year. I've been in desperate need for guidance and just someone to help me with a new skin care regimen. Sierra was truly amazing and im so thankful she asked me if I needed help today ....: because boy did I!!! read more

Didn't use BrowBar but wanted to express my appreciation to the wonderful team that make this place feel like home-Kat, Madison, Khi(sp?! sorry) the store manager took her time to listen to me and validate my feelings about some concerns and had another great experience!!! Ladies-thank you so much-you are all humble and knowledgeable and the way you come together to create such great shopping experience is priceless!!! Thank you so much-you're the best and we love you to pieces!!! Can't wait to see you hopefully sooner than later!!! read more

Brandon dyed another wig for me and did an amazing job. He also added some soft highlights to my hair (the photo on the left). I highly recommend him. read more

Ulta Beauty - Added some soft highlights to my hair - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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My go to location for all things beauty! Also because it's a literal 2 min drive from where I live lol. I also go to the salon and visit two stylists, Alyssa and Brandon. They're the best and super friendly :) read more

This review is for Tina--she was so incredibly kind and helpful without being insistent on my mom and I buying any products. She gave us so much great information and was just so considerate in her explanations and assistance. We truly appreciate her and her wonderful mentality. Thank you so much, Tina! read more

I am leaving this review because I want to recognize an employee named Sierrah. I told her that I was attending a wedding out of state, which was a very important event for me. She listened patiently, took the time to find me the right products for my skin, and colors to complement the gown I was going to wear. She put together an entire look for me and explained how to apply everything so that I would be able to replicate the same look on my special day. I have never felt so taken care of and her personality and the rapport she established with me, made me feel like a valued Ulta customer. It also helped me feel comfortable trying a new product line, (Clinique) that I had never tried before. For this reason I spent over $300 that day and the next time I need anything beauty related, I will definitely make Ulta my "Go-To" store. Employees are a reflection of the customer service mindset of the store and the culture being cultivated within the store, for this reason, I want to also acknowledge the store managers role in adding Sierrah to the team. Thank you Marnie. read more

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So disappointed in my visit to this Ulta store this morning! I had a long list and needed some help and left with nothing! There were 4-5 girls behind the counter chatting and I saw no one on the sales floor! I will not return! read more