I shopped at this Ulta location on 5/16/26 and was helped by Alyssa Trinidad. The customer service she provided was outstanding! I had purchased with Instacart which doesn't give a receipt and what I anticipated was not what i experienced, just fantastic ! I appreciated her professionalism and kindness and willingness to help . I will return to shopping with Ulta because of this . I used to shop at the Ulta at the DTS location. But stopped due to the bad attitude's most of the ladies had at that location. I dreaded shopping there when I needed something . Thank you again Alyssa I hope you are recognized. read more

I dont shop alot at ulta but i buy random stuff here and there. One of my go to items are travel perfumes and lip balms. So far been shopping at this location for awhile now i hardly ask for help for products because i really dont do make up and i dont know how. My review is mainly about the perfume section, i know alot of theft is going on and locking these expensive perfume is the best course of action i get it. BUT what i dont get is when employees makes you feel that you are bothering them for asking to TEST multiple perfume at this visit that i got upset was i tried 5-6 perfume 5 of them was gucci and the last one was the YSL... So with the ysl this is 1 of my go to perfumes for the big bottles, BUT due to me getting into small travel perfumes the box is different from the big ones compared to the small ones so i asked the lady for my final test is just to smell that ysl to make sure its the exact one that i like so that i wont buy the wrong one, she gave me the NO that should be the same the original one and started walking towards the travel bottles, but i kindly say CAN i try it first just to make sure? She walked back opened and sprayed it on the tester paper and i said great this is it. But she seemed annoyed and whatever. And this is what i did not like about that interaction. Kid you not the 5 perfume that i asked to smell was the same product line i did not ask her different perfume from different case it was the same case 1 row of gucci perfume trying to smell them finding a scent i like to add to the ones i have already... So she only opened 2 case for me side by side. Bought the ysl and let the interaction marinated for a bit, a customer shouldn't feel like we are bothering employees, i was nice saying please explaining myself. All i wanted is to make sure it was the right ysl. And not only that it took awhile for someone to help me employees were passing by and not 1 even tried to asked if i needed help i had to walk to the front and ask for help and got that lady that i felt was annoyed me asking. It just not a nice feeling, esp that the company chose to lock all of them. read more

Ulta Beauty - I smelled 4 new scent and 2 old one just to make sure - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Great experience at this Ulta! The staff were friendly, welcoming, and very helpful. Everything was clean and organized, and the service made the visit easy and enjoyable. Definitely recommend this location! read more

I just stopped in to drop off some beauty containers to recycle but I ended up browsing the skincare and beauty lines, no Tatcha, my favorite brand. But they did have Pacifica, another favorite. I noticed SolaWave. They did also have Bare Minerals & Tarte. I checked out the marked down stuff. I spotted some concealer. Bright inside. There were lots of sales clerks. The cashier changed my email address. Easy-peasy. The parking lot is kind of a big blind-spot; the store is on the same side as Dollar Tree and Office Depot- not there anymore. read more

Ulta Beauty - 11/27/24 - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Just want to say... Bianca is such a shining star! She does such a nice job on my daughter's hair!!! So sweet...... She is truly the best!!!! Thank you for always being so nice & helpful! Liz & Bella read more

Ulta Beauty - Love the purple!! - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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I had a fantastic experience with Susan. I came in to get my hair colored based on my girlfriend's recommendation, she blew away my expectations. From the consultation to the finish, she gave me great feedback and helped me think through how to approach the finished look. Based on other experiences, I felt very comfortable with her as she was accommodating and authentic. If you're looking for your next hair stylist, don't hesitate and book with Susan. You won't be disappointed. read more

Had a problem with a gift card and I have to tell you that the girls at the registers and manager Rachel really did a great job fixing the problem. Hats off to Rachel and everyone else they helped me. read more

Everything about my experience at Ulta today was beyond amazing Tierra didn't just exceed my expectations regarding what I went in and wanted, but she recommended nothing but the best products that actually worked for me. She took her time. She was the sweetest. She made sure she matched me with the right foundation. She recommended top-of-the-line products that she herself knows would work usually at any other location they just wanna make a sale, but with Tierra it was a completely different experience she cared. She wanted to make sure I felt good. She took her time with me. I loved my experience with her. She's truly the sweetest and the best you guys have. read more

Susan is simply the best! She's been coloring and cutting my hair for years, and I travel to Vegas every six weeks just to see her because no one else compares. She genuinely cares about the integrity of my hair and is incredibly knowledgeable, making personalized recommendations that suit my individual needs. Susan is patient, always takes her time, and is truly the sweetest! Thank you, Susan! Check out her IG https://www.instagram.com/hairdobysue?igsh=NTc4MTIwNjQ2YQ== read more

I've been following Susan's hair IG page @hairdobysue, so I came in and got my hair done with her. She gave me the best haircut of my life! Highly recommend going to her! read more

Susan is an amazing stylist... great personality. Quick, but efficient! She listens to what you want and I tell you that she exceeded my expectations. Love my color and cut! She's a keeper.. go see her now! read more

I have been at this store (SW part of the Las Vegas valley) three times. I ordered Urban Decay makeup from my app & chose the in-store pickup option. The first pickup experience was a breeze, where a female staff approached me & asked if I needed assistance. And she led me to the online order pickup counter. The second in store pickup online order experience was OK. I was not aware that if I didn't pick up my online order in a week, the items will be returned to the shelf. It was beyond my control for not meeting the pickup deadline, due to my illness. I was very sick w/ Bronchitis & cold, which required urgent care visits & Rx medications. When I received the "final" email notification from ULTA, I called the store directly & was informed that my CC won't be charged since the merchandise wasn't picked up. The staff offered to "save" my items inside the cabinet, to mitigate the probability of others buying them. I politely thanked her, and went in the store the next day to pick them up. Luckily, the checkout line was very short. The checkout cashier was nice & efficient. I will revisit this location again in the future. read more

I'm not the type (man) who generally goes into a cosmetics store but a sister was coming in town for a visit and I thought it would be a good idea to have a blow dryer around for hair and such. An associate helped me pick out a powerful BaBliss model. When I plugged it in the ground fault popped and the machine wouldn't run. I just hate returing things but the staff were very accomodating and had me out the door with a dryer that worked 'cause I had them try it in the store. Very good customer service. I may not be back to Ulta for a while but I appreciate the nice folks who helped me out. read more

Vianca was super helpful! The lash serum I wanted was not on the floor so she went above and beyond to find me other options in the back and even checking online then found me the best deals. I am happy that she works at my local Ulta store! Thanks again Vianca! read more

I want to share my experience with General Manager Monica at the Ulta located on Fort Apache. My daughter is featured in the current campaign, and we went to the store with an unusual request: to have the campaign poster once the promotion was over. Monica was incredibly kind, approachable, and professional. She congratulated me on my daughter's achievement and assured me she would do her best to ensure we could have the poster when the campaign ended. Her warmth and willingness to help stood out, especially compared to my experience at another location where the manager wasn't as approachable. Monica's exceptional customer service truly made us feel valued, and I'm grateful for her kindness and support. Thank you, Monica, for going above and beyond! read more

I honestly wanted to wait till I had more bad experiences to write a proper review and here it goes. I've came to this Ulta numerous times and the staff are never available. I've hung around the fragrance area or makeup area waiting for someone even when they see me waiting, they just keep walking. This is a convenient location for me, but I usually avoid this location due to bad service. Every location I've been to I've always been able to get a sample because I don't like spending money on a product just have to come all the way back to return it. On this particular day I had just spent over $200 and wanted to try a sample of the NARS foundation. I've been to numerous Ultas and gotten samples with no issues so that I can truly try out the product and see if it works out with my combination acne prone skin over the years. The associate here stated it's within their policy that they can only provide Clinique samples, this is news for me since I have been to almost every Ulta in the city and never had an issue. I highly recommend you check out the Ulta in downtown Summerlin. They are way more friendly and attentive and have no issues providing samples. I won't be returning here unless I have a return. read more

This is a smaller new location meaning its cleaner and less crowded. The employees have been helpful and not annoyingly trying to help you. -2 stars because they dont carry the same inventory as bigger Ultas like the one at DT summerlin or Rainbow arroyo. I wanted something from Maybelline and MAC and they didnt carry either. Also I tried to redeem my birthday gift one day after my actual birthday and coupon expiration day and the cashier wouldnt let it slide and let me redeem one :,) guess rules are rules read more

My mother and I came in for their hair services and received an amazing cut and blow out by Bianca. Bianca is very professional and reached out before our appointment to get details on what we were looking for and we left with 10/10 hair!! Our hair was lifeless and Bianca gave us the layers we needed to give our hair the volume it was lacking. My mom and I have thick curly /wavy hair so it can sometimes be a challenge finding the right stylist that knows how to cut our hair. We definitely recommend Bianca D. if you are looking for a hair stylist. Her IG is @biancacolors if you'd like to see some of her work. read more

Not the biggest location but it's clean and organized, and I'm still able to find what I'm looking for. Also it's the closest one to where I live. Shout out to Delilah at the counter who I checked out with. She was friendly and let me know of the upcoming events they got going on. read more

susan at the salon is amazinggggg!! her blowouts are the highlight of my appointment! her color service on my green highlights almost made me cry bc they were so good lol she's an amazing stylist/person overall, def recommend coming here for all ur beauty needs!! :) read more

The managers Jess and Flor are a joke! Very rude, racist, they gaslight you, and on top of it all they talk to you like you are slow. Honestly don't know how much of a need Ulta has to hire people so low class like this ones and promote them to "managers" read more

I was excited when they opened so close to home but the customer service here is terrible. I'm fairly new to shopping Ulta so I'm not familiar with the rewards program nor their protocol for redeeming points. About a month ago I walked in and group of employees were standing around talking as I entered. I browsed and not once was I asked if I needed help. I got in line and paid for purchases. An older lady in front of me asked for assistance and I observed employees try to figure who would help her. After the cashier scanned my purchases I was getting ready to pay and asked if I had points. She told me she would have to cancel the entire purchase to check. That seemed odd to me so I said nevermind. I paid. The overall experience was not great so I checked my receipt for a survey none. So I called the store and expressed my concerns to a manager. The manager I spoke to said it is not their policy to ask you when they start a transaction if you are going to use points. I guessed I missed that memo because no one ever told me the process when I signed up. I told her about my experience in the store and that not only I but others were not assisted in the store. This phone call went no where, as I got the impression she was probably one of the persons standing around talking and not assisting customers in the store. Today I went in looked around and went to pay. Knowledge in hand I asked about points first before my purchases were scanned. I asked about a cream I purchased and if I can place it on before applying makeup. She told all creams are applied before makeup. ‍ That much I do know what would have been helpful would be to know if I should wait a few minutes before applying or is it going to change how my makeup lays on my face. Should I apply a thin layer, thick layer avoid the eyes etc. I really think the employees can use a refresher on customer services skills and how not to sound condescending when speaking to customers. I won't be patronizing this location any longer. Stars for parking, lighting, size of store and location. read more

This is my second time getting my hair dyed at this ulta. I had a wonderful experience and my hair stylist Bianca did a wonderful job. I went in a day before to discuss the color and she worked with me in person as well as went out of her way to send me reference photos on Instagram to make sure I was happy and sure with what I was getting. The process was easy and she removed my previous magenta color from my hair with ease. Bianca also worked diligently to make sure my hair was not damaged during the coloring process. She was wonderful to talk with while I was there and I left so happy with my hair. I can not wait to get my hair done again with her! read more

Ulta Beauty - My finished hair. From magenta to black and green. - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I haven't had my hair done here in years and now I remember why... terrible service. I Had an appointment for a full highlight at 1:15 I walked in literally 5 minutes late and they cancelled my appointment. The girls said they couldnt take me until 3. After being 5 minutes late?! They weren't even busy or doing anything at all. The two girls were just standing at the salon counter lolligagging. No one in either chair. Never attempting to come here again. read more

Double check the pricing listed on the products you're buying, and ask for a printed receipt. I was charged $1 more per product than the pricing noted on their tags. Unfortunately, I didn't ask for a printed receipt, so I didn't realize the overcharge 'til the next day. When I called customer service, they said there was no discrepancy, and the pricing was correct. SHADY! tl,dr: Shady business practices, crap customer service read more

Usually my go-to store for any in store shopping I need to do or for my online pick ups. I live near a different Ulta location but drive to this one because of how nice they usually are. Unfortunately Madison, who I believe is the store manager, has a poor attitude and can't speak to customers properly. Seems to be an Ulta thing. read more

Employees were unwelcoming and felt like I was bothering them when I was asking questions which made me felt awkward. Cashier was friendly but hope the General Manager can teach staff how to be more friendlier/Customer skills as not only will help their Sales but also word by mouth for recommendations are impt. nowadays and this location was a fail for me...2 star since the Cashier was nice and efficient. read more

to the lady at the check out that called me love and babe- yeah. i DO have $100 worth of points i wanted to use. thanks for being so condescending. not a location i'll return to. read more

All the positive reviews praising the skills of BIANCA are absolutely true, and I'm here to add another one. Her talent, combined with her dynamic personality, makes her absolutely fabulous at her job. Whether it's wild, vibrant color you want, or a more subtle/natural shade, she can do it all! She truly is a master at her craft. She is also very personable & patient. She takes into consideration the texture and condition of your hair, as well as the time to get a clear picture of what you want. I highly recommend her! read more

i was looking for some makeup. so i decided to look around at local stores that i could shop regularly at. ulta was definitely a more high-end store than the extension/beauty place across the street and the other beauty supply store located in the same parking lot as ulta. actually, this other beauty store referred me to ulta for what i needed. so, here i am at ulta. when i first walked in i was approached by an employee. she was very helpful and asked what i was looking for. i was in there specifically for a liquid eyeliner that was smudge proof, waterproof, and black. she knew her products well and instantly reached for exactly what i needed. i told her i was going to browse and look at other items in the store. she gave me no pressure to buy more, but told me about current promotions with her brand. so, i was in the store browsing and looking at prices. most things seemed overpriced, and simply because of this, i probably won't make this a regular store of mine. i also wanted to look at some airbrush makeup that was water based. i was told they do not carry that in their store. that was a major let down, since recently i have been veering off into the airbrush world. i would love to see some local makeup stores carrying airbrush makeup. sadly for now its online shopping for that. the part that makes this a 3 star review is when i went to checkout. the cashier working there mentioned to me that she was not all there. she didn't look very well either, but i applaud her for showing up for work. then, she proceeded to ask me about all my information. before i knew it, i had given her my phone number, address, email, next of kin...i'm kidding about next of kin, but seriously it was a lot of information that she wanted before i could buy anything. i am wondering the whole time whether this is mandatory for a two item purchase. would have been nice if i was told at the beginning whether this info was completely necessary. the items i purchased i was entitled to a current promotional box. the cashier knew nothing about it, but i was told that she would know everything about it. i describe the color of the box it was in, the girl who mentioned the promotion, and what brand it was. the cashier went through every cabinet in the store. literally, every cabinet. i couldn't believe how long this took. i was ready to just get out of there by the time she found it. for all of that, i decided to knock off 2 stars. ulta does have a big selection of different brands of makeup. more than any other store in the area. all the employees were very nice, but i was not pleased by the checkout process. read more

Ulta Beauty - makeup i purchased today. - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Love this store! Been there several times since it's open! Beautiful clean stocked new ulta! I live across the street and thrilled thos store is by me now. The employees are all friendly and really know their stuff. All knowledgeable, kind, sweet, friendly. Love love this store! read more

This location is by far the worst location Thus far. No customer service whatsoever. Ordered an online curbside pick up and nowhere it states you can't pick up an hour prior to closing time, to top that off their hours online STATES the wrong hours. Spoke to their MOD Chelsea and has no consideration for customers regarding the situation did nothing to come up with any resolutions and also gave false information about your account not being charged unless the merch has been picked up which she was wrong because once the order has been placed there's a pending charge. Just close this location back or hire new staff. read more

Employees don't know how to interact with customers how embarrassing! You are working at a business hunty it's called communication. They walked past me and around me instead of asking if I needed assistance. There is definitely some prejudice stuff going on here so annoying. Absolutely worst ulta that I've been to. Go to the one across the street instead they are more welcoming and less condescending. read more

I tried to get store credit for an eyeliner that ended not working for me. They looked at my Ulta account and said they couldn't find the purchase of the eyeliner. I always tell the cashier my phone number so I have no idea why the purchase did not show up on the account. That should have been handled by the previous cashier. They did not allow me to make an exchange. I do not care about not getting credit back but the cashier could have handled the situation better- she was rude when I questioned her about it. I also ended up calling customer service and they hung up on me... read more

I love Ulta but this location is the worst! I just went there , spend about $500 and got scolded by the manager for opening a package of kiss nails. I wanted to make sure that they would fit before I buy them. I literally just pulled one out and she said I would have to buy them or she would have to trough them away bc they are used. She accused me of gluing them on . I have acrylic nails so I was definitely not gluing those on on top of acrylics. She made me feel so uncomfortable. I apologized about opening them . Her attitude was so bad , she embarrassed me in front of the whole store. I wanted to leave without purchasing anything and she said that she didn't care if I bought anything. Her name was Kathy ( or something similar). It is strange when you are a successful business woman and you get scolded by a 20 year old who just doesn't care about customer service. Will not go back there again! read more

A young lady was assisting with a Clinique product; however my preferred shade was not available. She enlisted the help of another salesman. He was a bit insulting with ' Let me show you a more affordable product' I refrained from giving him a piece of my mind, as the sweet sales lady guided me away. - Coaching Opportunity- read more

Loved this location !!! it was clean and everyone was very helpful & welcoming. Jda in the salon was wonderful , explained everything and made sure i knew about after care with my style. Highly Recommend their services !!! read more

Absolutely LOVE working with Bianca on customizing my hair! She's always willing to try my new ideas and her coloring skills are above and beyond. If you're looking for an executed and fun look, look no further! read more

Went to this location today and I can't even express how beyond pissed I am. I purchased 75$ worth of stuff and paid with Afterpay. (I am very well versed on the app and have used it successfully in other ulta locations. ) the transaction is approved & the girl who rung me up prints the receipt (which shows proof of purchase) and then promptly says sorry you can't pay with Afterpay and I explain to her that it's been paid for. She persistently tells me my stuff is not purchased yet and continues to gaslight me. She even brings a manager over to both tell me I cannot take my items because the order isn't paid for. I pull up my email confirmation from Afterpay, and I even pull up my bank statement to prove the funds have been taken out. They continue to bully me and tell me I can't have my items. The girl tried to not let my have my receipt too, but I would have no way to dispute this. Quite frankly, the method of payment I use is none of anyone's business and the fact that your employees are trying to tell me I'm wrong about a third party app is appalling. If the transaction wasn't approved it would of declined and not printed a receipt. I have been shopping at ulta since 2010 and will sadly no longer be shopping in store. Customers should NEVER be treated this way and I hope employees are trained on customer service. I know after the pandemic retail is a very hard industry to work in but this store needs to step it up. It really sucks being in this position because now I have no way of getting a refund on these items because I wasn't allowed to have them to begin with!!!!!! The worst part is now I'm going to have to go back to the store to ask to retrieve my items and it's going to be a "he said/she said" situation. I really don't want to continue to be bullied just to get my problem resolved. So now I am out 75$ and nothing to show for it. 0/10. read more