I was having a horrible day. i just wanted to get my makeup and go, but I came to the realization that my makeup I picked was silica, not water. i immediately went to get a worker to help me. drew came in and did so much for me. he colored matched me, corrected my bags, related with me about Eczema, he even helped me pick out makeup within budget! I've always had difficulty with workers due to social anxiety, but Drew made me feel so happy and cheered me up. so if Drew ends up reading this, THANK YOU!!! YOU LITERALLY MADE ME FEEL SO HAPPY!! - Candice read more

I came here to find a specific sunscreen lip balm, but it was a little difficult because the products weren't shelved by brand. The sunscreen lip balms weren't placed with their respective brands, but instead were located in a separate "Lip Library" section--not in the "Sun Shop" section either. That said, I was glad I was able to find the product, just like I saw it on the website. I was also pleased with the variety of products they carried. I just wish the layout and sorting made things easier to find. The staff didn't approach me to ask if I needed help, and the checkout line was a bit long. Parking was easy, though, since there was a parking lot. read more

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I only came here today to get my brows threaded by Mary. I've been getting my brows done by Mary for about five years. So if you're debating on getting your brows done at this location, go get them done and they will look so fantastic and tell Mary Angie said hi and sends her love. While I was here, I got some benefit brow that Mary recommended and some mascara. The manager or I should say the district manager was there and he was kind and helpful too. I had a very nice interaction with everyone in the store. And my brows look fabulous. read more

Absolutely wonderful they had everything that I needed great parking wonderful employees and a wonderful smile. Thank you so much for everything that you do. It makes people look beautiful and it makes you look twice as beautiful. I would recommend this place to anyone. Thank you for your wonderful employees and your wonderful smiles today it really made my day. read more

Ulta Beauty - Lynnwood ulta - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

Angela was amazing and so kind. It was my first time in the store and she helped me find exactly what I had come in for and was patient with my questions. I also asked about fragrances and she guided me to a scent which I am absolutely in love with and ended up buying as well. read more

Terrible service, came the day after my friend's birthday with them and not allowed birthday gift because it wasn't in the same month. I'm more than happy to shop somewhere else to spend birthday money... read more

Angela was so amazing and helpful! So respectful of my wants and needs, I don't think I could have had any better service!

It's always fine and they have a huge selection of items from many brands at all levels of affordability.. There are always staff wandering around checking in with shoppers but the line for check out is always long. They should have some of the staff on the floor be able to have iPads to check people out. read more

I went in with a list as it's time for a little self care (and improvement). I saw one staff person the entire time, and though she saw me, did not offer any assistance. I couldn't find anything I was looking for - the store has gotten rid of some big brands and had all new products. So a little guidance would have been appreciated. They were out of 2 things I was specifically seeking. When I got to the register (trying something new), I told the cashier I was disappointed in the lack of customer support. They called the manager over, who, stony faced, apologized for the poor customer service - but didn't offer any help, or to get someone else to help me. Just, oh well, sad for you! I wonder if everyone quit due to poor management? This store has been my go to for cosmetics. No more. read more

DONT GO HERE. The employees were racist, following me around the store thinking i was going to steal. then looking surprised when i join the checkout. DONT GO HERE. read more

I spent a extreme amount of money at this place , i was unhappy about a powder I bought from mac not knowing they changed the formula . I brought it back it had broke but all the contents were in the compact. Two girls told me I could exchange it for something else and then helped me find a color that match so wasted 40 minutes of my time for me to go back up with also products that I was gonna buy to tell me that I couldn't exchange it. I am furious. This is the most unprofessional Experience I've had with your young managers. That don't know what they're doing..like I said I go to your location at least once a month and I spend hundreds. The last transaction was $500. I will no longer ever come to your company. I will be going to Sephora or Nordstrom so you guys are idiots for denying me an exchange after I was told I could.. the two younger ladies that helped me at first were very sweet and nice the Mexican thicker girl has awful customer service skills and it's going to lose your company a lot of money.wont return read more

Horribly disorganized, not enough employees and VERY slow service. Staff aren't acknowledging the TEN people waiting in line. And it all ended up being pointless because they are "completely out" of the birthday gift the company baited me to come in for. Now they want me to order it online and pay the shipping. I don't live close at all... really disappointing and a waste of my day. Won't be back. read more

Overall, this location has the essentials and some higher end cosmetic and skin care solutions. Staff is usually available for help and once in awhile there is a manager or beautician that raises my eyebrow. Last week, there was a Fall Haul sale and no tags were displayed to let shoppers know that certain products were on sale. I asked the manager about it saying I only found out about it because I looked on the app. She said it was intended to be that way and there was 1 poster on the door. O...K? As a Diamond member, I have been a loyal shopper since day 1. An item I asked to return in exchange for store credit took about 20 minutes as they scrolled through each of my transaction to find the merchandise. I showed them Ulta's return policy that stated store merch would be provided in the event no receipt is provided and not shown in profile. Well, that didn't go well...the manager argued with me over and over and I kept pointing out the policy. I was exhausted and finally she said she would do it "this time only". I recommended that she not only post tags about items on sale across the store, but to also talk to corporate about the return policy if she doesn't want to comply and honor it. I do love their nail care products, lots of brands and colors, press-ons, and gels. They have a nice selection of Hollywood Fashion Secrets as well. Good location, easy parking, and clean store. read more

If I could give zero stars, I would. Do not go to this location!! Every SINGLE time I have come here either by myself or with a friend, I always find a product and study the price and when it comes to check out every single time the price is doubled or more. And I always call it out and they go check and say the tag was switched by someone and that's it, and that is so un professional. This time me and my friend both got the same product and I made sure between the both of us saw the same price for the SPECIFIC product and surprise surprise surprise at check out it was doubled and the employee went to go check came back and said it it was said price for a completely different product??? And then got an attitude with my friend for not moving as I was completing my trans action. This location really needs to get their crap together read more

Go here if you want an unprofessional haircut and no customer service - tried my best to give them a try and no luck

I ordered online at 1:30 I come in at 4 expecting it to be ready.. it was not and I I live in Edmonds. Dude doing the online orders was very rude. Curt, dismissive and basically shoved my ID back at the associate saying.. "did you get an email, cuz it's not ready" no apology no politeness NOTHING.. tall dude with longer hair.. very rude and it is my birthday today. I came mostly to get my online order and my birthday item ( which they didn't have either) .. rudest associate I've ever encountered at any Ulta and I've been an Ulta regular 15 years now.. it was bad enough they didn't have my order ready almost 3 hours later, nor did they have my birthday item either.. which is just a sample size item which is crazy.. but the associate was rude and acted like I was somehow wrong for being there 3 hours after ordering. I was on my way to work now I'll have to wait till tomorrow . I usually go to the Everett store cuz it's the only store that usually has an item I get regularly, in stock. But they had it at Lynnwood today and that's closer to where I live .. HORRIBLE EXPERIENCE. Only saving grace was the girl who checked me out was great .. but that associate that was doing online pick up orders.. RUDE AF .. it's sad when the Everett store has better customer service then richville Lynnwood.. WOW!!! read more

Cashier Hanna so friendly. Place was packed. Long lines but everyone was cool. Nice that the customer service is good!!

The staff here are so rude and demeaning. They all look like theyve been dealing with rude customers all day which i honestly totally understand but as someone with really bad anxiety this location is a must avoid. The cashier or manager i assume was super rude. I tried transferring money quickly before ringing up and accidentally removed my card and very snarkily he said "you removed your card too soon. Wait longer." And then i got anxious he was just very rude. The whole staff here is always over it. read more

I cannot say enough about Kendra in the Alderwood salon. She is awesome. She gave me the best haircut of my life, and styled it beautifully. Usually, when I get a haircut, the stylist makes me look ridiculous with their styling. Not so with Kendra. Not only that, when I got home and washed it myself, I got such an amazing cut that my natural curl took over and I didn't have to blow dry it at all. Finally! Someone who gets my hair! I had literally given up on even going to a salon anymore, because no one could give me a decent cut. I was just going to let it go and look like one of those women who just didn't care anymore. Go to Kendra. Let her fix you. She is truly amazing. Also, I don't know why Yelp says I live in San Francisco. I live in Edmonds, WA. Again, go to Kendra. read more

Ulta really has the market on some lines for hair, make-up and skincare. Their points system is really a great program and I usually end up with like $400-$500 points a year for salon services or products which is nice. The salon has tripled its prices on most services since pre pandemic so its actually more affordable now to go to a higher end salon. Most of the products have prices but I'd say 30-40 % of what is on the shelf does not have a price and it could be $3.99 or $45. So a lot of the time I end up going home and finding out how much things are and ordering for in store pick up. A lot of other make-up and hair stores have similar pricing issues. I will say a few years ago they did a very bad job on my hair at the Northgate salon location and i paid $350 for the service. They were able to do a "corrective" fix at the Alderwood location for an additional $500. Needless to say I recommend the Alderwood location for salon services. read more

***Text limit prevented me from posting the full issue so I screenshot and put the issue as pictures on this thread for others to understand the whole picture. Also, there are so many other reviews about their team being rude. They all would benefit from better customer service training. The manager here refused to listen to how her rude cashier was treating my wife at checkout.....(see pics for explanation) Just to be clear this is not a color or race thing just an ignorance and flexing of power thing because we were brown, the cashier was white, and the manager was African American . So we know it has nothing to do with that or status. It has everything to do with poor customer service and the lack of math skills and ignorance to be in this industry. I also really hope that the rude cashier who was using glasses is named Christina as it showed on our receipt and not anyone else who this rude cashier happened to be logged in on Christina's account. Just review the cameras because if you do, then you'll also see the manager walking rudely in front of us right as we walked in without saying sorry or even greeting us as customers as we walked in. Not a big deal that we weren't greeted or that she almost ran into our path, but it shows that the manager couldn't hold her composure even before our check out interaction. Sure, it might be the day before thanksgiving and Black Friday so she might have been stressed, but managers should never not be stressed enough to hear a customer out about how their employees are treating guests. I'm sure that's not an ulta standard to be rude from the get go. read more

Ulta Beauty - explanation continuation - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

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Came to this location to get my hair done with for my birthday. We had Rita at the salon and she was AMAZING!!! She made my hair dreams come true! She along with other staff made the salon area feel safe to exist! Will definitely be going back to get my hair done! read more

First time here on my afternoon pit stop and was so impressed by the organization and amount of products in stock! I came here for something specific (magnetic liner and lashes) and found the brand I was looking for with the help of an associate. Because I came during the day time, I think they were short staffed as there was a long check out line and it took me a while to find someone on the floor to help me locate my product. Used the $3.50 off, 15 purchase on their website on my phone and left paying 12 dollars for a 16 dollar pair of lashes. Checkout process was a little long but was impressed by how clean and how many brands this Ulta carried. Will be back to burn some more holes in my pocket. read more

It's nice to have a Ulta in Lynnwood, but I do not think they have the best customer service. I came in yesterday searching for a new Clinique product, I checked it online that it is in stock in this location before going. When I arrived, I did not see it on the shelf, so I asked a sales person who was doing inventory to look for me in the back. She looked for it twice and came back telling me they don't have what I want. I left without the product. After I came home the same night, I ordered the product for store picked up online, and guess what? It was ready the first thing in the morning. So I guess they did have it in the back when I was there, and just couldn't look careful enough for me so I have to make another trip to get what I want. Thank you for your help. I would order online and store pick up more often in the future. read more

Had a really great experience today at Ulta! I worked with a employee named Elana, and she helped me to find everything I needed and more. I was really nervous about an upcoming wedding and needed some tips on putting together a good look and she had tons of recommendations that were super helpful and I left with products that I really am confident in using. Only did four-star is because I wish the employees had access to be able to put the make up on me and not just me do it alone at a counter, but overall still happy with the purchase and the store. read more

I live in a small town north of lynnwood and have not been in an Ulta store before. I usually shop at Sephardic, Macy's and Amazon. However I was in Lynnwood and needed to stock up on my Olaplex shampoo and conditioner. I also wanted to check out the Dyson hairdryer and smoothing tool. Finally I saw online that I could get my Dior matte foundation in this store. So, I decided to try and kill three birds with one stone and check out Ulta. I also just wanted to browse and see if there was anything I needed that I didn't know I needed yet. Ha. Toput it mildly, I had the weirdest... and most annoying experience. I was in the store only 3 or 4 minutes and in that time I was asked SIX times...including by the same person twice...what I needed help with. The first four times I responded "Just looking, thank you". The fifth time I tried to gently tell the person I preferred just to browse but that I kept getting interrupted. By the 6th time, I was annoyed and creeper out so I gave up and headed for the door. When I got there, there was a manager (one of the people who had asked if she could help me) standing near the door so I told her "I was asked 6 times in 3 minutes what I needed help with". Her reply: "Thats because they don't have anything to do." I said "Its too much" And she Said "They are doing a good job". Needless to say, I will stick with my current stores. I am 57, was fairly nicely dressed and carrying a tiny little purse. I do not know what a shoplifter looks like but I don't think I fit whatever that profile is. But sheesh...it was CREEPY. Made worse by being told thats what the Sales people are supposed to do. read more

Ulta is dangerous and hard for me to get out of without spending an arm and a leg. I love the rotating features of visiting make up artists/skin care specialists from different lines they carry. The benefit brow bar is adorable and a really great option for soemeone wanting some help with brow shape or waxing but not wanting to walk into a strange salon for the first time and not know what to expect. Staff helpfulness and friendliness can be hit or miss here. There is usually a staff member who feels a bit pushy or completely ignoresh you but I've also always been able to find someone just right to help me out. I like the location - close to Alderwood but not quite in the hustle and bustle of the mall. They have a salon in back for full hair and makeup treatments. I like that they carry both drug store and more boutique brands which lets you compare value and quality. They do some pretty good sales here as well! There is a rewards program including a treat around your birthday. My favourite products/lines here include IT (local gal from Renton I believe), Benefit, Bare Minerals, and Philosophy (If you haven't tried or smell Cinnamon Buns shower/bubble/gel/shampoo yet - just do it! It's divine :-) Thumbs up for changetable in the ladies' washroom. See you soon Ulta, see you soon! read more

Ulta Beauty - Benefit Brow Bar - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

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Asked the sales associate on the floor to point me towards Josie Maran facial cleanser, she looked me up and down, snarled and said "we don't carry that" and turned her back on me. read more

If I could give this location zero stars I would. If you are brown or any color that ain't matching a toilet stool then take your business to another location. I enjoy shopping but I hate being followed in businesses by low rate college student with outdated money piece bangs. if you are literally going to stop me in my tracks with that tone of voice you had, you must think I am dumb and never worked in customer service. meanwhile lynnwoods "finest" are walking the aisles but you are on my tail? the only redeeming factor was this pretty filipina lady helped me pick out a primer and translucent powder. she deserves a raise if she doesnt make commission, because that Lancôme powder and primer has me snatched. she rocks. sales associate with them money pieces not so much. i will give her the benefit of the doubt and just assume she is dumb, but one day she will pick the wrong one to follow. read more

I like coming here. They carry so much self care products along and anything that has to do with beauty or simplicity--can be found here. I have learned where things are--where to find my usual skin care products. The staff is very helpful finding my needs and wants. Always ready to assist me with my questions. I like that. read more

I went in specifically to purchase more Kitsch masks! I'd been waiting until the app showed this location had more in stock. Upon entering, it took a few min to be helped- which was ok- I try to be independent. Upon not finding masks, was told the masks were completely sold out. At first no interest in checking the stock in the back room, until I mentioned these being the only masks I can handle and I needed more. Then the associate offered to double check the stock room. She came back with several packs! And the manager apologized at check out. I've worked retail, please be willing to double check the stock rooms! It means so so much to your customers when you do instead of making them leave empty handed when you did have them in stock. Gave 4 stars for taking care of my need & apologizing for not immediately striving to find the masks that were definitely in the store. :) I'll be back! read more

Ulta Beauty - Best masks ever - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

Don't want to play the race card here, but; if you belong to a certain demographic, expect to be followed around the store, watched incessantly, and talked to in demeaning undertones. read more

They welcomed me in store. The manager walks around ao sweet if everything OK chatting really sweet. An employee guided me to get makeup for my bags in my eyes, and the person that works at Naz did a makeup correction on my face. There is a promotion right now with a gift bag. They are wonderful! read more

I had called about the curbside pickup. The lady helping me was a bit rude and unprofessional, I wouldn't recommend going to this specific Ulta beauty store. read more

If you go to this location, request help from Kelly! I had previously bought a Clinique foundation at another location and the color wasn't a good match. Kelly helped me find another brand and color that are a perfect match for me. I couldn't have done it without her. She's professional, personable and truly knows how to color match. read more

Roger was super friendly and thorough when doing my hair. He took his time helping me figure out exactly what I wanted and did an excellent job. I came in with flat, light brown hair and he gave me perfect highlights. I've been to a few other stylists here and I've never been too picky about who I saw, but now I will be. He does an awesome job! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Lynnwood, Washington

Yippie, I stopped by a competitor for Madison hair dye, and they did not sell the item, so I ran to Ulta to find the dye ready and waiting.

Went to Ulta today to pick up a new face cleanser that my friend recommended. As soon as I walked in the store I was greeted with a friendly smile and asked if I needed help finding anything. I said yes I need this and I showed her a picture of what I was looking for and she walked me to where it was. I said my friend sent me a text that it's buy one get 50% off and she said I'm not sure but let's check. As she looked she said oh yes it is I said great I'll take four. I would highly recommend Ulta. Thank you Ulta for a great experience. read more

I have always shopped at Ulta Beauty for makeup, as well as my facial products. They have stopped carrying Perricone and other products that I use. I now find no reason to continue shopping there. Very disappointed. read more

I usually dread coming in here though this last Saturday July 10th I had such great customer service I had to review. I wish I got all the names. The first younger (20ish) woman that helped me was so friendly and helpful. Another slightly more mature woman intercepted me (I'm 52) and began helping me. The other woman would circle around and give her 2 cents on products. It was all very helpful. The second woman color matched me better than I ever could. It got to the point where I just stuck out my hand and took whatever they suggested. At the register the young lady there was super friendly. She was interrupted by the first woman letting her know I got a free gift. Like I said I typically dread the going in here but on that day the crew was solid gold. All of my products are perfect (foundation, powder, brows) read more