Great color and cut. Michael is the best! He got everything perfect. Color style and cut!read more

The salon is beautiful! The girls and Derek are the best. They all have their own unique techniques…read morethat make their clients beautiful . Monica is absolutely fabulous! She always changes things up if I ask her to, giving me the best recommendations for the right products for me to use, styling tips and tricks and let's me know if she is running behind or ahead of schedule. Highly recommend!!

Been going to Katie for forever, she is absolutely the best! I can throw any crazy trend at her and…read moreshe delivers every single time. I recommend her to everyone, especially if you want the best hair wash in town!!!

i used to love getting my hair done here every 1-2 months but now i unfortunately have to find a…read morenew place because my stylist here, Katie. The last 2 times did wash my hair but not my scalp and didn't fully style my hair after, even left it wet after telling her 2 times. The last 2 experiences made me very unhappy because my hair felt so gross and damp when i had an events to go to.

The best salon to get your hair done with Courtney. She does such a fantastic job I wish I could…read moretake her to AZ with me. I miss her a bunch when she has to take time off to take care of her babies. She is one of kind and I am so glad I able to have her do my hair. Thank you Courtney for being the best

Let me just talk about this salon's hairdresser, Angie. I've been getting my hair cut and colored…read morefor years and I have never experienced such a sweet, educated in her profession, stylist. She consulted me at length before beginning the cut and color to make sure I was 100% confident in my decision. She made sure to educate me on the pros and cons for the health of my hair, rather than just upselling for herself. She even took the time at the end of the session to teach me fun and quick ways to put my hair up on days not washed. She is extremely personable and I LOVE my color. I live in Chicago and have had countless bad experiences. No bad experience here with Angie! Will definitely be coming back.

Came in this morning with an appointment to get my hair cut. Waited 20 minutes and was told she…read moretook a walk in color instead of cutting my hair so I left.

I cried when I got home. My husband was in shock when I walked through the door. He said, "what…read morehappened to your hair?" I'm not a Karen, nor do I suffer from histrionics. I don't cause scenes in a place of business; instead I turn to these media. Cherice did a disservice to me and my hair IMO. My previous hair stylist placed dark black streaks to contrast the white that was growing over the streaks. Instead, CS made 90% of my hair length so dark that I felt I had to cut my hair length bcs it would take so much time and processing to lighten; adding more damage; something I try to avoid. CS IMO tried to not take any responsibility for the result; I study body language. This was telling me she had nothing to offer; IMO she left it to me to decide she was no longer there to help me, she offered very little. My hair transition took a horrible turn. This took me almost 2 years to grow now its shoulder length no where near my desired result; I lost 2 years. Disappointed is a MAJOR understatement. I spent almost $300 on 2 visits. I will accept some responsibility, but I CANNOT SEE THE BACK OF MY hair. isn't that what we pay them to do, to be our eyes? Unbelievable is all I can say without going. Karen. I would like at least 50% of my money back, that won't happen. I'm not going back. Period. "

Worst place to get your brows done. The middle eastern lady basically chipped off my brows after I…read moreexplained and told her DO NOT trim my brows please do not take any off only clean up. They do not listen. I have to now spend hundreds to try to fix them for a wedding event! There are a lot of other places to choose from a solid this one at all costs!!!

If I could give a negative star I would. I've gotten my lashes done three times and two out of…read morethree they fell off on their own within 3 days of having them. Absolutely not worth it!!

Tricia is amazing. She makes you feel like a princess. She really goes above and beyond to give you…read morean incredible experience! Her facials are MAGNIFICENT.

I got my hair done. Spent about 5 hours and $200 for a trim and to color it silver and my hair…read morelooked almost exactly like it did when I walked in the salon. To say I was upset is a HUGE understatement. Not one person could tell I got my hair colored. I tried contacting the salon via the email address on their website with no response, I FB messaged them after a few days and they said they'd look at the email, still no response so I messaged them again asking for a refund. Only then did I get a response. I was chastised for not calling and choosing to email the address that is clearly posted on their website. (I don't handle phone calls well at all!) I had to explain over and over that I did not want to come back, I just wanted a refund or at least partial refund. The whole back and forth I had to go through left a VERY bad taste in my mouth. When all was said and done it boiled down to either come back in, which after all the back and forth I would NEVER feel comfortable doing, or have a good day. She would not even consider a refund. Not a great way to run a business. Which is too bad because my stylist and staff were super super nice and the salon was so cute. So consider this a caution if you choose to go to Reflections.

It's taken me awhile to finally post my honest review. I went in with long dark hair, I wanted what…read moreI showed her that was a blonde cut and style. She never said she couldn't do it. I went in with high end salon prices and ended up with a low budget salon. If you're wanting to change your look -- beware

Laura cut my hair for the first time today. I recently moved to the area and was happy I found her!…read moreShe was attentive and gave me the haircut and style I asked for. She asked questions and listened. Her shop is clean and very welcoming. I highly recommend Laura and I will be seeing her again and again. Thank you Laura!

I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.