Came into Ulta for some brushes and hair ties because I legit haven't bought a hairbrush in at least 10 years. Everyone was following the social distancing rules and wearing masks. To make things quicker, we did ask where to find the items we were looking for, and an employee helped us quickly. Everything was really quick and the employees here were pretty great. I am not a part of the rewards program because I don't really go to Ulta and the employee was going to sign me up but I explained I was feeling a lot of anxiety and wanted to leave really bad so I explained that and she got us on our way while also explaining next time I should sign up because it only takes like a minute or I can do it at home. read more

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I went to Ulta on Grape Road in Mishawaka, IN recently and had a fabulous experience with Jamie! I needed to buy Hoola Bronzer which she quickly helped me find. Since I already had such a helpful, knowledgeable, and friendly person helping me, I asked her to help me find a foundation that was good at dealing with uneven skin tones. She suggested Clinique Acne Solutions Liquid Foundation CN 52 neutral (MF) right off the bat which was perfect! I plan to return soon and have her help me again! read more

Order a product online. Went to the pickup area and had everything I needed ready. Stood there for five minutes waiting. A cashier looked over at me and called the next person In line. After waiting for a few minutes longer and frustrated I said "am I supposed to stand here because there have been a few people ahead of me get cashed out"horrible customer service read more

I love Ulta I'm not sure why the negative comments but I love the sales people there and all the items to look at. I frequently shop there I'm treated great there with superb customer service. Love the new location too!!! read more

Today is my last visit to Ulta. I can get the products I need elsewhere. The manager was so rude! I will never shop here again! They shouldn't be in retail if they can't be polite. Ever since they moved the store from the mall it's been unpleasant place to shop. I loved it at the mall. I couldn't believe how I was treated today. read more

I have just found that the store has went down hill since it's move. The shelves are never stocked with product. The employees never greet you or ask you if you need help . After today's visit it will likely be my last. read more

Visiting this Ulta was my first Ulta experience (I usually order make up online or go to Sephora) and I was very happy when I left. I walked through when I first entered and it was a bit difficult for me to navigate around in there. I was looking for a new foundation, blush, and finished powder. I was swatching foundations poorly without any luck for a very short time when a stylist approached me and asked if he could help. I didn't catch his name and I wish I would have. I told him specifically what I was looking for and what make up is been using previously. He sat me in the chair and off we went! I have never had anyone apply make up to my face since a play I did in grade school so I was a little nervous, but I came in barefaced hoping for the best. He started pulling from the Urban Decay line and making me up. He was so gentle and professional when applying and left me looking like an airbrushed babydoll. He provided me with exactly what I wanted and sold me on a lip gloss too. I'm in my early 30s and convinced myself I was too old to wear lipgloss. They were out of stock of my foundation shade, but shipped it to my house for free and it was in my mailbox less than 2 days later. Thank you, amazing salesman, for helping me step up my makeup game! read more

I Love Love Love the new Ulta location!!! Before when it was at the mall I would think twice before going because I didn't want to deal with all the mall traffic and finding parking was a big pain but now I stop and shop more often:) The new store is big, clean, I enjoy the music while I shop and always find what I'm looking for. I also feel that their employees are nice , friendly and willing to help so I highly recommend the new Ulta!!! :) read more

I was very disappointed with my experience today. I am a regular Ulta customer, but never in my life have I felt so disrespected by staff members. I was openly mocked by a sales associate. When I specifically asked a staff member not to shake a product clearly labeled "DO NOT SHAKE SOLUTION", she snatched it from my hands and vigorously shook it, saying "It's not nitroglycerin!". Then she took the bottle to the register, looked me in the eyes, and loudly mocked me to her fellow staff member. Later on, when I went to another staff member for help color-matching an Estee Lauder foundation to my skin tone, she said she didn't know much about the brand. When I requested for a more experienced staff member's advice on this brand, she became increasingly rude. She then asked me if I wanted my foundation to be lighter, darker, or the same color as my skin. I can't think of any reason why someone would want a foundation that doesn't match their skin. However, just when I was about to leave and take my business elsewhere, Christine was the saving grace to this awful experience. She offered a lot of help and was very kind and competent. Within minutes, she was able to help me find the perfect match for my skin tone, which I immediately purchased. read more