The sales team members seem to spend the majority of their time visiting with each other rather than helping customers unless a customer wanders around the store until they find one of them. Once found, they are very nice, but they are not trained with any real knowledge of individual product lines, which are limited in stock, and they don't know when (or if) additional stock will be arriving. It is sad, because makeup, hair, and skin products are personal and important, yet the whole experience feels like a warehouse store, but with boutique pricing (no savings). At checkout, I opted for my receipt to be emailed to me, and the email never arrived. I called the store to have it re-sent, and store policy does not allow it--I was referred to corporate customer service, which will be the subject of another review... read more

Asked an employee if they carry a blush product I was looking for, the gal I asked was extremely rude and made me feel stupid for even asking. I drove in from out of town as I don't have an Ulta where I live and will not be returning. read more

Great selection of anything and everything beauty wise for yourself to choose and enjoy. Very helpful staff and great sales!!!

At the time of my review, this Missoula Ulta store is only a few years old. The store is always very neat and clean and the shelves are kept well stocked, for the most part. The store is a good size and the aisles in the prestige makeup section are wide enough for more than one person to maneuver. In the drugstore makeup section, however, the aisles are very small and you have to move aside if someone else needs to walk by. That can be a bit of a pain for anyone. I have had my hair cut there on three separate occasions and I was pleased with my cut and service. The staff there can be hit or miss. I have encountered cashiers who were unpleasant and anything but friendly. With that being said, I have also encountered cashiers who were more than helpful and very friendly. I would definitely recommend this Ulta to anyone looking for higher quality makeup and beauty products. read more

I think I might close my card... This place was so dirty, unorganized. What happened? Even the ladies restroom is out of order, but the mens is filthy. It's bad enough trying to get in and out of this parking lot without risking your life, but I don't want to shop in a messy store and I don't want to pay for shipping when I live right here... read more

So helpful! The moment I walked in, there were friendly women there to help me find EXACTLY what I needed and wanted.

I have had such great experiences at this Ulta. The staff is always so knowledgeable about any product I ask about. And I never have to look for an associate, someone always comes by and asks if I need anything. Today I asked about purple shampoo that was also cruelty-free. The woman gave me several options that she felt would work well with the color of my highlights, including one that also had cleaner ingredients. Very impressive product knowledge! read more

They are doing the best they can with little staff. Sam was a rockstar .. she had a lot of knowledge on what I should buy and in what colors.. had to wait a bit, but once I got helped it was amazing. No more shopping for make up anywhere else. read more

My experience was NOT okay. I am never one to write reviews but I just had to because of how my friends and I were treated. My friends and I were profiled for shoplifting and the ulta employees were taking pictures of us with their personal cell phones. The whole time we were shopping they were following us around the store and whispering about us. We went back in to ask them why they took pictures of my car and the manager said they have to look at the film, where they will find nothing but us shopping. We even bought a couple items. Awful customer service I will never go back. read more

I was surprised to see that not everyone rated Ulta 5star! I took my mom here who is very picky about waxing and we both got waxed and were both super happy . I can always find what I'm looking for here, when I can't they order it for me. I have also had a very nice haircut here read more

I had to stay in Missoula for a month on business and shopped at this Ulta. Horrible experience. The foundation colors they matched me for were incorrect and I was hassled and vilified for making an exchange even though the company-wide return policy states that I wouldn't have a problem if I followed the protocol (which I did). Never shopping there again. Sephora offers fast shipping, free returns and NO HASSLES. Now the Ulta store back in my hometown of Burbank, CA is excellent. It's like night and day. Buh-bye Missoula Ulta. Not stopping by unless I'm desperate and CVS is closed. read more

If you're looking for the best hairstylist and colorist then go see Kendra at Ulta Beauty!!! She's been doing my hair for almost a year now and I can honestly say she is the best hairstylist and colorist I've ever been to!! I get compliments all the time on my short platinum blonde hair because the color is so beautiful and the cut is so cute!! I've seen her work on others hair with all different colors from brown, red, to purple and blue and it's always incredible!!! She is so so talented and great with hair, I could not recommend anyone more highly. Kendra truly cares about her clients and making them feel like their best selves. I suffer from alopecia areata and even with my bald spots she still makes my hair look beautiful and to where you can't even notice my spots!!! She is truly the best in every way. Go see her and be happy :) read more

I've been shopping at the Missoula Ulta for YEARS and have been a loyal customer. The customer service gets consistently more rude with each year and todays experience solidified that I will only shop at Sephora and Ulta online from now on. They are your competition Ulta and customer service MAKES OR BREAKS a company. Not impressed. Take time when hiring your employees because they are all rude read more

First let me say that there are a few employees that I like, and who are really nice and helpful. But one experience that I had was AWFUL! I was looking around to find a new BB cream, testing them out on my hand. Literally five employees kept coming up to me to help. One came up, and asked "Can I help you find a BB cream?" and I said "I like to test them out for like a week before I actually pick one" (I get samples in the mail, or some places will let you sample... or sometimes I buy it and return it if I hate it), and she walked away. I look over, and a group of employees are talking and staring, then a different employee comes up and says in a snappy way "How do you know you like it after a week of you don't buy it?" It was kinda catty, and weird. It was just a bad experience, and I felt a little harassed. read more

I am not one to post much on yelp..however I was here from out of town for my sons wedding.. needless to Had my hair and makeup done for my sons wedding here. Since I am from out of town, I figured Ulta would be a great place to come because I have had my hair done at our local Ulta in California. Therefore, I had made my appointment a month in advance. However, four days before the ceremony, they cancelled my appointment because someone quit. They rectified the situation and said that the salon assistant manager would come in on her day off and that they would have someone available to do my makeup. I should have taken that as a sign and not accepted the substation, but they assured me that Amanda has 20 years of experience and it will look amazing. Well, I asked for an updo. And what i got after 2 1/2 hours was a mess. She kept putting in hair spray and back combing. I continued to tell her that i wanted it to look soft and finished. It was a rats nest! It was awful. Mind you it was now time for us to be at the venue for pictures and I hadn't even started makeup yet. This was completely unacceptable. I walked up to the makeup guy with tears in my eyes and let him know that my hair looked awful and that I could not go to my sons wedding like this. He agreed. He let his manager know how disgusted I was. He asked if he could fix it after he did my make up. At that point I didn't have any other option. He was able to comb it out and get it into some sort of an updo. He added a hair piece. He did what he could with what Amanda had done to my hair. It was not what I wanted. I appreciated him so much for trying to fix it. It was so much better but still awful. I find it hard to believe that Ulta would hire someone who absolutely did not know what she was doing and find it very difficult to believe that she had 20 years of experience. I refused to be in any picture and missed being a part of my sons wedding. While the manager comped all of my services for which I was grateful, I am still extremely disappointed as I will not be able to make that up. , read more

I have always had a positive experience in Missoula. They are always helpful and are very kind. Considering it is the only place within a few hours of here that offers any of the nicer brands I like, I am thankful we have an Ulta! read more

I went in to get my hair highlighted, but the appointment ran 15 min late and I didn't think I would have time. No big deal. So I received A TRIM and some added toner and was charged $132.00. I was in the chair for less than an hour. WAY over priced!! read more

Although the store in itself is actually pretty nice and usually pretty well stocked, the service just isn't that good. I've had a few haircuts there and the first one was absolutely outstanding. I went back a few more times and got tossed around with stylists because the lady that did my initial one no longer worked there. Let me just say for the price you pay, a completely crooked haircut is unacceptable, especially after you notice it right away and they try to correct it but did not know how. I ended up going to my regular stylist and had it fixed. That said, the service is so poor. It was better when they first opened. No one asks me for help, and if they do and I need help, they are in a hurry to be done helping me or lead me astray. Not impressed at all. I was recently in the Bozeman Ulta and they were amazing. Maybe Missoula should train their staff there. So my takeaway here is, if you're looking for help, don't go here. If you're a sufficient self shopper then this is your place. I usually order from Sephora when I can. I just like them so much more and wish we had one closer to home. Can't beat the $10 a year price for 2 day shipping, better rewards system, better staff, and better selection. Sorry Ulta, but you need to get it together. read more