Sonia at Ulta was super nice and helpful when I did my pick up order and was able to help me with a mix up order that I accidentally purchased and fixed it super nice customer service everyone and very positive energy read more

Worst customer service. They double charged me and never refunded me. Instead they gave me an "electronic credit " after over a month and a $10 coupon. Most frustrating was that the coupon said it was to ''make up for something that went wrong' which was completely untrue! I went back and forth with them from 3/5-5/1. And went from email to phone, to Elaine the store supervisor. And they didn't even seem to be sincere in acknowledging the frustration and stress it caused me. It's like they wanted me to give up on my refund. Horrible customer support. read more

Had my daughter get hair tinsel here and if I knew it would've turned out like this I wouldn't have had my mom come here ... this was $30 and it looks terrible, there was one that had the hair sticking out and made it hard for me to style her hair. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Perris, California

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Most of the workers are very rude. They don't seem interested in helping at all. Honestly very disappointing, considering they work in customer service i would expect them to be more helpful. They all had attitudes when asking for help. read more

Extremely unhappy with hair results. I'm a natural redhead with partial highlights, requested a root touch up and my front is BLACK!!! Also, Desiree charged me for a gloss and blow out that I never consented to, nor was cost discussed with me. This is the 2nd time these hairstylists take advantage of me by performing services without my consent or knowledge. I will definitely contact their corporate office and provide pictures. I should have waited for Josie, she's amazing, honest and informative. read more

They were amazing I was greeted extra nice today cuz it's Monday, Memorial Day, people are probably staying home it's a work day tomorrow. I went to get me a hair brush. High end face wrinkle free cream and Roc neck cream. I told them I was a celebrity. They were even happier to serve me. Great ladies work here. Oh, I just used my new Ulta credit card. They should put a customer service desk here for bill payment. Just saying read more

Had the best experience with Josie at the salon! She was super sweet, listened to all my wants for my haircut, and was just an enjoyable person to be around. I absolutely love my haircut! If anyone needs a haircut, I really recommend Josie. Sweetest soul ever! read more

I stopped at Ulta to only get hair products because my hair was screaming for help! Thank you to the girl who recommended to get hair a treatment there . Honestly thank you so much For Dez for giving me I wanted but for also being to attentive making me comfortable to ensure my hair results would be the best !!! Thank you !!!!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Perris, California

The place is just messy and gross. Barely stocked and the smell is horrific. It smells like dirty metal and like they sprayed perfume to get rid of it. The girls were rude as well. The Menifee location is way better. read more

Staff at this location is just really rude They can see you standing there looking for help and totally ignore you Then when you do ask for help with something they act really annoyed Customer service is your job your supposed to be welcoming to everyone not act bothered read more

They are very rude here!! Especially the girls that work in the salon. Asked a simple question and the lady on the phone was being rude and acting like I was dumb read more

I've gone to Bethany for years and she is amazing. When I lived in San Francisco, I would fly down to Southern California and book a hair appointment just to see her. She's so amazing and helped my hair grow. When it comes to doing colored hair she is amazing! She's also so sweet and time flies by when you're in the chair with her read more

Ulta Beauty - My hair - Cosmetics & Beauty Supply Near Me - Perris, California

I've never been to this location since it opened in Perris but I got a gift card for my birthday and needed to go in store to match my foundation. Long story short, I have no intentions of ever going again. It is extremely tacky for an employee to yell another employee's name across the store several times. On top of this, this female employee and another female employee was doing something on the phone (idk let's hope they were working & handling an order), both looked at me twice, continued what they were doing and didn't bother asking if I needed anything. Thanks to the male employee who did check in with me. The line management also didn't make sense to me with so many employees in the store and such a slow line. read more

I got my hair done by Dez! She's the best! She worked with my hair type, and gave me what I wanted. She's very sweet and polite. I appreciate the care and attentiveness, not only to make me feel comfortable but to ensure my hair results would be the best. Thanks for taking time out of your day for me during the busy holidays. read more

I came here early morning when they opened and everyone was very friendly and acomidating ,10/10 would recommend this location

Most of the girls running the curbside pick up department are terrible. What's the point of curbside if they're going to take more than an hour to fulfill your order when it's not that hard to pick shit . Also, the redheaded girl has the worst attitude ever every time I pick up an order. She's so bitchy read more

Update !! The reason why I was asked if I need help was because I was carry a large bag( my purse) and they thought I was going to steal. Apparently when you go into Ulta and if you have a larger or medium bag you'll most likely get asked by multiple people if you need help or if you are looking for something in particular so they can keep an eye on you and make sure your not stealing. Smh read more

I don't remember if the lady that helped me was Misha or Michelle. But I walked in 30 minutes before closing and she greeted me at the door and was just really great help. She was so patient with me and help me find the things I was looking for. She even helped color match me. I have a skin tone that not a lot of companies make but she helped me find the perfect shade that looked absolutely flawless on me. Definitely coming back to get my wedding makeup done. read more

I got my hair cut by Desiree and she was amazing. I showed her exactly what I wanted and she gave me advice on how to take care of my hair. Definitely coming back with her super knowledgeable. read more

Horrible customer service. The worst Ulta location by far, all the workers seem so inconvenienced by customers, there conversations are way more important so they'll make you wait until they're done. read more

I went to get my hair done with Desiree she did an amazing job , and always manages to achieve my end goal and walks you through everything!

Went to the salon in Ulta.Dez recovered my curls, she's did so great with my curls. Everywhere else that I've gone don't really explain what they are doing to my hair. But Dez took her time to explain everything and how I can do my hair on my own. This was my first curl cut and it was the best. Thanks Dez for bringing my curls back to life ! read more

Never really grew my hair out all my life as a guy, so when I decided to grow it out and needed some help the worker there Desiree really helped me out and learned so much more about hair care. From the clarifying treatment to the signature haircut, this worker really made me feel welcomed and afterwards helped me find new products I never ever gave a try before. Would 100% recommend giving this salon a go for any newcomers like myself and will personally make my next appointments here again read more

I drove from Menifee to Perris looking for sold out products and I had the most welcoming individual great me at the door, Dallilah. Dallilah had such an amazing personality, bubbly and very knowledgeable about lip products and perfumes. She was just happy to help and you can tell she loves her job! She makes sure that customers leave satisfied. Thank you so much Dallilah for helping me find the perfect buxom lip gloss and explaining the popular go-to perfumes. I will definitely commute again if she's in store. I hope I spelt your name right too :-) read more

To start off, this location has always been understaffed in my opinion. Every time I come and need assistance with the high end brands, I'm left waiting more than 20min. I'm currently going on 30min and still nothing. I've made it aware more than once that I'm still waiting. It's unfortunate that this is always my experience but the only reason I come here is solely because it's so close to my home. I'm willing to travel to other locations just so that I can have a nice experience and be helped properly without having the feeling of " hurry up and go " read more

This was my first time at this location. I got my haircut by Leanna. I wasn't sure if I wanted to get a cut since I thought my hair looked OK, but thought it was time for one.I showed her a couple of pics how I wanted my hair and she went beyond what I asked for. Besides cutting my hair she also washed and styled it for me. We had a good time chatting and it was a very pleasant experience. She took her time with me and I never felt rushed. I really love my hair cut she did for me !! I hadn't had a cut I really really liked in a long time. She also gave me the best deal for the cut ! I will be returning with Leanna! The cashier who rang me up at the front was also very sweet & nice without being pushy even when explaining about their sales and how their rewards works at the store. read more

Ulta Beauty - New haircut! - Cosmetics & Beauty Supply Near Me - Perris, California

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Paulina was so friendly and so helpful! That was the best customer service I've experienced at Ulta. She kept checking up on me, giving me the best recommendations. Every time I have gone to Ulta no one would offer me help or anything. Paulina went above and beyond and I'm so happy with my experience with her. If she's not a manager, promote her. She knows how to handle a lot of people at once and still provide phenomenal customer service. Thank you. read more

Just had my hair done by Kochi he did a amazing job! I had dyed my hair at home and it came out to dark and the color was uneven Kochi put some highlights and toner in and it looks so much better highly recommend him! read more

Worst experience. I have a medical exemption and the worker still looked at me and said I needed to wear a mask, she then asked what my medical exemption is, which is highly illegal to do so. Am I allowed to ask your medical history? Am I allowed to ask your sexual orientation? The staff is not smart and needs more training about this. I will never return and tell others as well to not shop here. Also If the store hours say 9am open, that doesn't mean 9:05am . Sad read more

I love make up and have been to this particular Ulta 2 times since opening and both times I have been in line with at least 5 people behind me as 1 poor lonely employee works the register and 3-4 others are just behind the counter doing who knows what. The people who work the floor are super duper nice and helpful, but when it comes to paying, getting me out the door and back in for whatever, those employees don't care about losing business. I do not work retail so I don't know all the ins and outs but Geez if there's that many employees behind the counter for as long as I was in line and there's more customers behind me waiting as well, more than one should be ringing people out. Gave 3 stars because I think the people working the floor are really doing a great job! read more

Natalie was very rude during a phone call for general information , was also disrespectful and unprofessional. I asked to speak to the manager and she claimed to be the manager. Clicked I tried to contact and criticizing me for abuse. I will be contacting coorporate and requesting this to be overseen ! read more

Staff wears mask mask are required in the store. Hand sanitizer is available at the door. Always a good experience shop in here . Everyone is always very nice and helpful the manager I can tell is on her game. The store is pretty well organized the young lady that works at Mac counter is super fabulous. I'm super proud of her Perris residence for keeping the store looking nice read more

The staff here are so sweet! Very helpful!!! I wish I would've gotten their names. Thank you!

Very poor customer service management is a disgrace security guard who follows you around if you're black and leaves everyone else in the store to steal and take whatever they want because he's looking at me and my daughter and by the way we always end up spending $200 are more. Needless to say, I will not go back to this store. Don't go to this store if you're black read more

Finally open for in-store shopping.. first and last time there. I was excited to walk in an Ulta for the first time in months... you're shopping and (possibly black) within 5 min you'll be asked five different times if you need help with something. Last straw was when the security guard came to me the only black person in store if I needed help with something??? I don't think he was trained to color match me?? and he didn't speak to any other customers. Tired and ridiculous, especially in these times. Worst one I've been to. read more

Locking your doors before closing time, looking up but not even acknowledging a customer at the door trying to get in because it wasn't 7 pm yet... just pure rude! I'm sure corporate wouldn't be happy to hear you lost out on business, because I will not be back!! read more

I needed help finding an item. Online it said they had it in stock. When I asked the employee for help she showed me where I would find it but it wasn't there. I told her it said it was in stock but she claimed they didn't have it. She didn't even check the back. I got frustrated and ended up placing a pick up order because that was going to force the employees to look for my item. Of course I got a notification about half an hour later saying that my order was ready for pick up. It wasn't a good experience and I had to come back to pick up my order all because I wasn't really helped the first time. read more

The security guard will harass you if you arent dressed in nice clothes. I came and shopped in sweats and a hoodie and was followed around the store. They have cameras all over was this necessary i bought all my items. Its honestly offputting and i try to do mobile pickups now because of the lack of respect. read more

First off, I love the wide variety of products in one place. Having said that, I feel the customer service excluding the cashier is lacking. I have been to four stores and all the same. The Hemet store, no help. The Elsinore store, was asked if I needed help as I have up and headed to register. The Menifee store, again after wandering, found someone to ask a question. The Perris store, the only help I got was from the Security guard who came when I finally found the product brand and was reading the labels. Thankful someone checked on me, but not for "checking up on me.". I did not appreciate what his visit impied. All stores allow you to wander all over searching for an item, with out assistance. Bottom line, great array of products, but you better know what and where in the store it is or just avoid the substandard customer service. read more

It's still new, but so far it's been amazing. Everyone seemed nice and welcoming. Its dangerous how close i am now, so I hope that this location keeps up and doesn't let me down! read more