Hi! My name is Latricia I have been going to Crystal for about a month now. She is a excellent professional hair stylist and have a wonderful personality. I highly recommend her. She has over 20 year experience. I'm looking forward to my next vist with her. read more

Gemma did a good job on my hair. Was in the chair for an hour for my wash and blow out. I've gotten plenty of blow outs at Ulta, and have never been charged $79 for the service before! I don't even pay that much at a salon for the service. Won't be back to this location! Response to comment: I am aware different stylists start at different prices depending on their experience, but that should then be reflected on the online pricing when scheduling... read more

Ulta Beauty - To be charge $79 when booking lists $45.. - Cosmetics & Beauty Supply Near Me - Rockwall, Texas

Not understanding why it says they close at 10pm if they're standing at the door at 9pm to say they're closed. Update your times please and thanks. read more

Stylist Crystal was so amazing and professional. She cut 14 inches off and styled my daughter's hair. Great job! read more

Ulta Beauty - Stylist Crystal styles her hair and it looks fabulous! - Cosmetics & Beauty Supply Near Me - Rockwall, Texas

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I usually frequent this ulta because it's the closest one to me and I usually have no problems up until recently. This associate named Paola with badly dyed hair was super rude to me when I asked for a perfect shade. She wanted to give me a shade as orange as the one she personally uses, when I obviously don't use the same shade she does. She kept speaking over me and made me feel uncomfortable. Plus her breath smelled really bad so I just told her never mind. If she is working for that location or directly working for urban decay or MILK, then Ulta and MILK cosmetics needs to work on who they are hiring to represent their beauty products. However, a nearby associate helped me out and was way more professional and put together, which made me feel a little more comfortable. read more

The customer service today was awful! The lady checking me out was too busy talking and taking pictures/selfies with staff instead of focusing on her job and greeting customers properly. I hope they don't have the same problem during the holidays or they will never get anything done. read more

Fast curbside pick up service. Even though they don't come out to your car, you can just park in the curbside parking slots and run in and grab your order. I got some Bare mineral powder free for my birthday. I love how they give you a decent size Product. The ultimate rewards program is amazing. You can really rack up your points if you go to Ulta a lot I always have like 10 or 15 $20 sometimes in credit just for my rewards so definitely sign up for that.! read more

Seems like they're always the last store to have new products out. Most of the time I get the excuse they can't sell new stuff until the display comes in for it, even though something might show available online. Employees usually look like they rolled out of bed to get to work and some of them have serious mean girl attitudes. Wifi doesn't work at this store either so you can never check the app to see what's in your cart or on your list. My usual go to store simply because it's the closest to me. read more

curly hair beware. the salon totally botched my hair sadly. I spent time trying to figure out which stylist could do curly hair and even called to ask. The stylist that did my hair was clearly inexperienced with curly hair. so disappointing when she has curly hair also. I had virgin hair coming in and i just wanted a few highlights but my hair was orange when i left and damaged. waste of $120 read more

Great location and very good selection. Staff assisted me in finding what I needed. Prices are comparable to similar beauty supply stores and I highly recommend you get their credit card to accumulate points for every purchase read more

Not only one of but actually THE MOST hostile shopping experience I've ever had at a store. Was there for about 10 minutes and approached over 5 times, sometimes by the same employees multiple times. One stood over me while I was swatching lipstick sample shades for so long watching me without saying anything that I just felt like leaving. No one else was even on that aisle besides me. This happened repeatedly throughout my short time here. This has never happened at any other location. It's an environment I would expect from Sephora but not Ulta but this one experience was so hostile that I will never return to this location. read more

Stephanie has been doing my hair for a little over a year and she does a fantastic job!

So I have don't know if you guys are just hiring people because you need them or if you're asking them to do a test cut upon hiring.. But, my girlfriend's hair got butchered. First of all, she said Lenore (girl with black and green hair) was just rough the entire haircut. Even during the shampoo. A shampoo is supposed to be a pleasant, relaxing experience. Then, when my girlfriend got home everything seemed alright, until I got up close to check it out. As a barber, it's just second nature to do so. The bob all around is uneven. Not saying anybody should be fired over this or anything like that. We all have those days. But, this is where you go back and actually check your work. It was very blatant. Don't worry, Lenore I fixed your work. Definitely check at the end of each cut to see if you missed anything read more

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I wish I could remember their name but I can't! I had an amazing young lady help me with hair care products I ended up getting the Redken line and it's amazing! I also needed skincare products so she walked me over to a super sweet and helpful gentleman, he recommended the Tula line and was so knowledgeable about the products! It was so helpful because I was so lost! They were really nice, knowledgeable, friendly and helpful and I really enjoyed the experience! read more

Dont ever go to This store saloon serves its bad i went there to do perms and my hair didn't change at all they didn't do nothing i spend it 300$ on two the service and they don't want to do a redo for my hair or refund me i spent my money for nothing as soon as i got out the store the hair was bad and no changes to it they made my hair so dry and bad they laying and i still have time to get it fix because its not bast the 7days policy. i don't recommend you guys to go. read more

No stars would really be my rating. I was not allowed to buy product without providing my phone number. I was made aware by the lady at the register that I could not return it if I didn't provide my number. I was more than ok with this. Then a nosy coworker or, I pray it wasn't a manager, that proceeded to tell me the same policy. I accepted the terms I understood them yet she proceeded to explain again and then one more time. I am in no way incompetente in understanding the policy. She was not needed in this transition and should mind her own business. So finally I did raise my voice and once again I asked. "Can't I just buy the product's. The nosy lady proceeded to claim I was yelling when In fact I was not. Then she told me I couldn't buy the product. I left and will never be shopping at your boujee store if I am denied to shop without providing "personal information." This is insane. Mandatory personal information?? read more

So I go in to return some things that I bought off-line and the manager assumes that I don't have a receipt so she tells me I'm gonna get like five dollars back for items worth atleast $50! When she clearly didn't even ask me for a receipt or anything. Then when I ask what information she needs I show her the app where it says the order number and she said no I need the receipt so I go and find it in my email and guess what she needs just the order number... wow. I am very disappointed with how she just treated me. I except more from here. read more

If you need Salon Services, I recommend Angelika as a stylist. Her skills are exceptional and her customer service skills are like no other. She truly cares about her clients and their needs. read more

I just relocated to this area a couple of months ago and of course had to find the closest Ulta for all my beauty needs! I recently went to get my hair done and Adam was the stylist. I specifically asked for a master stylist and he was amazing!!! He has been doing hair for over 20 years and it shows. I get 2-3 colors put in my hair and extra toning so it will take anywhere from 2-3 hours. The salon area is a lot larger than a most of the Ulta stores I have seen or shopped at. The staff at this location have always been helpful and super friendly. On every trip I have seen people at both the Benefit and MAC stations getting makeovers or product testing. The store seems very well stocked and clean. I hate going into stores where they aren't keeping all the test products and areas clean. I love Ulta's point system and that you can use them for anything in the store. It really helps if you get a hair or beauty service on the 5x points days too!!! I am probably going to book a facial with them soon, one of the girls came over and gave a consultation as I was waiting for my hair to be done. She gave me a bunch of free samples of some new products. Loved this location and will continue to come back!! read more

Me and my best friend of 8 years decided to go to Ulta Besuty to purchase skin care products for a Summer Fun Vacation to Hawaii. We bought 2 items and they where HORRIBLE. not just the product itself but everything about it. we both purchased the Bubble Level Up Moustizer when we got home and opened it had exploded and barley any product was left inside, also people's fingerprints where left it was absolutely disgusting. And i got a Essence lipgloss in a pink tinted color, i opened it and it was completely BROKEN. and when i tried to put it on it burned my lips so bad!! i need a refund or just give me new products at this point. don't think i'll be coming back anytime soon. read more

I love the salon at Ulta. Lenore is a color genius and always keeps my hair looking amazing! All the sales agents on the floor are very helpful and knowledgeable about the products they sell. read more

Lenore is amazing! Came in with a color another salon gave me that I hated it, she was realistic in what we could do to fix it without damaging my hair. I love the end result! Finally found a talented colorist/stylist I can trust! Thanks for squeezing me in today!!! read more

If you look through the reviews, you see that customer service here is subpar....and that's a compliment. Never in my life have I experienced such discriminatory attitudes and behaviors like I have here. I think I would be safer at a Klan rally because at least I know what to expect. No one should have to see an employee barely try to give a customer any help but then turn around and give a Caucasian customer their Sunday best. I AM STILL HERE! I know you have the ability to be courteous, but you just choose not to do it with me!!! It's disheartening and almost made me tear up on two occasions. I've sat there before...literally sat down waiting at the Clinique station and NO ONE came to help me. If I'm willing to spend $30 on face powder, I think the least you can do is look in my direction. Treat me like a human being read more

Went in for a haircut and color. I was very specific about the cut, trim with long layers. I left with about 5 inches off of my hair and horrible short layers. It will take at least a year to get the length back in my hair. I wasn't charged for the haircut, however I'm not concerned about the money it's the hair that can't be replaced. I've made another appointment with a trusted stylist to get my hair fixed. Seems like ulta could use some work on their stylist skills and education. If you're going to charge competitive salon prices you need to have competitive professional stylist. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Rockwall, Texas

I first went there on Saturday to get highlight/lowlights done. I had gotten a flyer advertising Oleplex so I asked for it. Was told they didn't have it but they had a different brand of stuff they could use. When they went to wash my hair I saw Oleplex sitting in the wash area. Was told oh they just don't have a code to bill for for so they couldn't use itbut I could request it next service. She proceeded to dye my hair gray. Not blonde. I said something immediately. She said I had talked about silver so instead of going by the photos OF ME that I showed her with what I wanted. She did it gray. Ended up calling manager next day. Had to take a day off of work to come back and get it fixed. Again showed her the photos OF ME that I wanted it to look like. They used Oleplex this time. And changed me $65 for it. It was to come with a free gift of a take home bottle, did I get that?? NOPE. Blonde photo is of me March 2020- what I showed both women. If it lets me post more than one I'll show you how it ended up. DO NOT WASTE YOUR MONEY HERE!! They're gonna do what they want. I told her I'd NEVER make the mistake of saying lowlights EVER again. If I wanted my hair dark I would have ONLY gotten it dyed dark. I HATE MY HAIR DARK!! read more

Ulta Beauty - What I showed them- of me March 2020 - Cosmetics & Beauty Supply Near Me - Rockwall, Texas

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Went and got a perm they told me not to wash my hair for 3 days so I didn't and by the time I got today 3 there wasn't not one curl on my head. They offered to fix it but they wanted me to come in that same week.... Ummmm No you're not frying my hair! read more

The rockwall Ulta is the best I've been to . The store is clean and always has the products I'm needing. Everything is always stocked and organized very well. The staff is incredible at assisting to locate the products and answers all the questions I have. I'm always greeted when I walk in the store and always have a great experience. If you are looking for a great beauty store this is the go to place! read more

They have a TON of variety in cosmetics! High end and over-the-counter cosmetics!! Love love love!! Great selection of fragrances and salon products for hair also! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Rockwall, Texas

The girls who work the registers are really rude. No one has been very helpful they are always talking to each other.

Awful experience at the Benefit Brow Bar at this location! Liz did exactly what I asked her NOT to do to my brows. Now I have to wait for this hideous brow job to grow out. The service was also over priced and time consuming. I'll never trust any of their beauty services after this experience! read more

Came here to pickup a few items with step daughter. Was greeted with smiles. The team here will get the right person to help you with your needs. Being a man in a place like this they were very respectful and helpful. They had different team members with different areas of expertise. Store was organized and clean. Check out was organized, quick and pleasant. They take all credit cards. Parking is not for big trucks. read more

The Rockwall Ulta has the BEST costumer service! Newsha (hope I got that right!) was so helpful in finding the best shades of Estee! And Ashley was great dealing with all our I decisiveness at the counter! Haha! Great experience! read more

Just like your average Ulta.. Since this is a newer location.. I have to admit.. I do like it!! Same layout as most that I have been in.. it has a salon also..so that is a plus.. The sales people are very helpful...even the lady who was doing the makeup did a very good job on the girl she was working on. Didnt cake all that stuff on like most would have done. So overrall.. new store.. has plenty to offer. I'm pleased. read more

Meh! Seems like they need help in a few areas. Some areas of the store look ransacked, ahem, I am looking at you clearance section. Now I get it, it is clearance and it will be messy. However, maybe the stylists in the salon can straighten it between clients. I haven't seen anyone sitting in those chairs, at least during the week. Some areas need some restocking. So many bare spots and out of products. You need help on the sales floor? Well, good luck with that because you will be hard pressed to find someone and they won't go out of their way for you either. The cashier has always been pleasant every time I went. She will typically welcome you as you walk in. On a recent visit, the cashier actually suggested where I can find something Ulta didn't carry. They do have a variety of products which is why I will return despite being ignored on the sales floor. read more

I come here whenever I need to pick up supplies like hairbrushes, hair bands, blow dryers, nail polish, etc. I've never checked out their salon services, only purchased products. It's so easy to come in here for one item and end up spending lots of money on impulse purchases. The check out staff seems to be cordial but akin to other reviews on this site, I rarely ever encounter a customer service person while I'm actually shopping on the floor. read more

because mckenzie bannister is the best, thank you mckenzie for all you rock. you made my first time there awsome will be back.

Good luck getting anyone to pay attention to you without tracking an employee down here. And if you have kids with you...forget it. You'll end up feeling like you flat out don't belong. I'm the exact customer they should be chasing down to help. The faster I can get help, the faster I'm out of the store with my kids. Trust me, I know it's not ideal to have to bring them with me to a cosmetics store...but it's a treat to be able to treat myself from time to time. The last thing I want is to feel like snobby employees are people judging me. Ugh. read more

Worst Ulta store in the metroplex! Was treated very badly in here today. Will never return. Thought about calling their corporate office, but why would I waste my time? They have a 1.9 rating on Google. Customers from Texas to Oregon to Florida all complaining about bad customer service at the store and NO response from the corporate office. Have shopped at Ulta for years, but will now go to Sephora. You should too! read more

Samantha is great! My new stylist in Rockwall...she was kind and attentive and listened to exactly what I wanted to do with my hair. We had wonderful conversation, she was funny, fast, and really good at covering my stubborn grays. Also the price was competitive. I am impressed by her and the Ulta in Rockwall and will be back to see her in 6 weeks. *highly recommend* read more

Had a 10 minute facial by Tori, I highly recommend! This location is small, but they still had many of the great features that bigger Ulta's have like the hair salon or makeup bar. I would only give it 4 stars because of staff availability. There weren't many people available for questions and the few that were, were either busy talking to other staff (not sure if it was personal or professional discussion), or helping another customer. Besides that, I'd recommend. read more