I stopped by Ulta Beauty yesterday with my mom and sister as my mom was in need of some new makeup... I wasn't planning on doing any shopping for myself, but once I saw Trish help my mom with some color matching and tell her about this Clinique foundation with SPF, I wanted to check it out for myself. I ended up finding a few products for myself as well. Trish was fabulous and so helpful. I had never been into this location before but I would definitely return! read more

Unreliable bookings in salon. Tried twice to schedule a formal make up application with Melissa. Was hoping to book 2 practice sessions with her and then have her do my make up on the day of my son's wedding next month. She called out sick for our first booking so I rescheduled for a week later. Second time she called out sick again. No way would I book her for something important after she left me hanging twice, Now I have lost two weeks before the wedding when I could have booked with someone else. I will be telling my friends about this experience. To the Salon, I wonder if Melissa needs to stop offering bookings on Sundays ? read more

Thank you so much to Jessi P Greta job thank you for the amazing experience and amazing results read more

Ulta Beauty - What she asked for Jessi nailed it - Hair Salons Near Me - Scottsdale, Arizona

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Jessie P. Was amazing! I went in Wednesday March 4th with my little sister to get blowouts for the first time and let me just say she made us feel amazing and confident I really couldn't thank her enough for the great hospitality. We walked out feeling brand new after a tough week. We will definitely be back and I will take my mom as well and will be asking for Jessie's service. read more

Ulta Beauty - Hair Salons Near Me - Scottsdale, Arizona

Great hair color and cut today. Thank you Melissa Kennedy she did an amazing job. I'm so glad to find a new hairdresser.

Melissa is absolutely fantastic! she has styled my hair perfectly and the color is perfect. So happy I found her at the ULTA pavilions.

I just went into Ulta and had the most bizarre experience. I was by the fragrances and was asked 2x if I needed help. Politely said no. Then a woman walked up to me asking me again if I needed help, the answer was no. She proceeded to grab my hand and applied a Stila product on without asking. It was covered in glitter so then my jacket and hand are now dirty and full of glitter. 2 minutes later she walked up to me and said how are you dear, still looking? Yes it's been 2 minutes and I am clearly looking at the products on the display. This is all under 8 minutes of being in the store. Unfortunately this is exactly why I've taken my business to Sephora! Great to ask if customers need help but the repeated asking, following around the store and applying product without asking is an unpleasant shopping experience. read more

I had a really disappointing experience at Ulta yesterday (5/13) due to an interaction with CODY, who I was told is the GM.... Even more disappointing. Instead of handling a perfectly normal transaction he chose to comment on my tone and label me as rude in front of a long line of people with which was unexpected bc I did nothing to provoke this behavior and was extremely inappropriate. As a manager, especially Gm, I would expect someone in that position to de-escalate situations and focus on satisfying the customer rather than making personal judgments and instigating. Instead I was belittled and humiliated and was yelled at that I am "rude" again in front of a line. That was extremely unprofessional and made me feel very uncomfortable in a place I've been to many times before (I've been shopping here for over 13 years) I'm a diamond member. I can't believe I had no one to turn to in that store for actual help from that situation. A person with that kind of behavior and attitude should not be in the position they are in, it's very concerning. Again even if there was frustration, the way this was handled made me feel unheard, uncomfortable and unwelcome. Customer service should involve listening, professionalism, and finding solutions-not adding to the tension. Unfortunately, this interaction left an extremely negative impression of the store and company all together as that's what represents them bc again, that's the Gm. read more

Melissa K at the salon is brilliant! She always makes my hair look amazing whether it's color or just the cut. She's also just a person to be around, definitely recommend! read more

Just have to give a shoutout to the gentlemen that cashed me out yesterday- I'm sorry I don't remember your name. We had such a pleasant conversation. I asked about some new products (different than what I was checking out with) & he gave me a sample with my checkout. When I got home, the sample was one of the new brands we were chatting about & I was so excited. Such a sweet treat. Thanks so much! You made my day. read more

Ulta Beauty - Tinted blush crush - Hair Salons Near Me - Scottsdale, Arizona

I come here a lot and I usually am never greeted or asked if I need any help...Today was very different and Alyssa asked me right away if I needed any guidance. I've been on this long journey trying to find products that work for my sensitive skin. She was super knowledgeable and listened to all my skin problems. Very excited to try the products she recommended! Thank you Alyssa! read more

5 stars for Quiana! She was amazing as she assisted my mom with choosing makeup products and colors. We couldn't have had a better experience! I've been shopping here since it opened, but this is my first great experience with a product associate. read more

went to buy a few things and this older white lady was asking EVERYONE around us "can i help you look for something" and of course, look's past us, felt targeted, and uncomfortable, thought it was a fluke but nope. She didn't the same thing when someone was right next to us and then walked away when she looked at us, never shopping here again read more

This is my favorite location. All employees are always so nice and helpful! I'm not sure why their rating is so low because it's overall a great location. The other ones nearby ain't it. Thanks for being great. read more

Ulta Beauty - Todays eye choices - Hair Salons Near Me - Scottsdale, Arizona

I've been coming to this location for years to get my hair done with Jessica. Let me just say, she has never disappointed! She is the only master stylist at this location, her experience is very important considering I'm a blonde. She always takes her time and she also has been doing hair extensions for me the past few months which has been life changing! read more

Ulta Beauty - Hair Salons Near Me - Scottsdale, Arizona

Was just there and an amazing rep named Stacey was very knowledgeable, professional, and helpful. She knew exactly what products would compliment my dark skin tone and curly hair. Thank you Ultra for hiring the perfect person who is familiar with all types of ethnicities to represent Ultra. I will definitely recommend to all my friends. LB read more

I booked a color/cut with Morgan. She was super kind and did an amazing job. I despise getting my hair cut; it gives me so much anxiety. Day 2 and I love it. Thank you, Morgan. I will definitely rebook with you. read more

Alexis was very nice and informative she made me feel confident with my purchase. I finally found a great perfume! Will be back again

They need better customer service girlies , nasty attitudes / dry responses when you asked them something specifically the blonde with nose piercing . SMH read more

I always have a great experience here. I'm really surprised by all the negative reviews. Yes, the staff seems hyper aware of shoplifters (coming down the main aisle I was greeted several times on my way to check out), but people need to understand that thieves are running out with thousands of dollars in stolen merchandise. I was paying, so it didn't bother me. The staff was all very helpful. My daughter had a kids haircut scheduled, but unfortunately the online scheduling tool was having problems and it never officially took. Cherise overheard our scheduling issue and was kind enough to step up and squeeze us in. She took her time with my daughter, washing her hair, cutting it correctly, and styling it. She was personable and included my 7-year-old in the conversation. This is the second stylist we've had ( also Morgan) that has done an exceptional job with my daughter. We always have such a nice girls day here that we end up buying fun, unnecessary products like styling crème, or in this case Kopari body butter (because it smells soooo good and the rep was top notch). read more

Went to the salon for an all over color and Jenna was amazing. She was so sweet and super confident in what she was doing. She taught me a lot about my own hair. I loved that she was a perfectionist as well. At first the color didn't cover my old highlights so she was very patient and took her time and made sure everything was up to par. I highly recommend her, she made me feel so pretty I love my hair. read more

A plethora of brands abundantly displayed. Whenever I come here I wonder why I go to Sephora ? The brands here are so affordable and modern. You will literally find what you need. Also there is an emphasis on hair products and hair services for those who want a unique source for hair. Good service. Always long lines though. The reason for the four star. Always Needs more employees for the customers waiting to buy! read more

Went to go walk around and shop but couldn't enjoy myself because the employees were breathing down my neck for me to buy something. It's one thing to ask to help a customer on something but to follow that customer around, making her try products she's not interested in is frustrating. Was planning on purchasing something but felt uncomfortable due to the employee following me, I will shop at another Ulta going forward. read more

Megan the skin therapist brought my skin back to life! I was getting peels done at my skin doctor and completely forgot about getting my regular facials. I saw Megan 1 time and my skin looked 5 years younger!! She put together a program for me to get my skin where I want it. I love Megan! The chair is uncomfortable but it's worth the outcome! read more

Basically, the salon in Ulta ruined my wedding by simply not listening to me. I showed photos of myself made up in a natural style. The stylist did my makeup in a Goth style, including heavy eye makeup, no cheek color and BLACK lipliner. I also found out that the lip color she used were the TESTERS from the display. She used the applicators that other people had used to sample the product. This is unsanitary and disgusting. Everything took so long that I was almost late for my own wedding. They made me get out of the chair to buy false eyelashes, and said they couldn't add them to my bill. I had to stand in line and pay for them at the register! I had to ask at least twice for her to look at my eyebrows because they were uneven. I had to ask twice for color on my cheeks. She said my hair was done when there were multiple strands she had promised to curl undone. If you want to look nice for a special occasion, don't waste your money on Ulta's salon. read more

ShaKayla from the Ulta salon is amazing! Super friendly, listens and takes care of you! Reach out to her

Today I had my second brow service with Rena at Ulta Benefit Brow Bar at Talking Stick in Scottsdale. She is the absolute best brow person! My brows are stubborn and hard to color but she manages to get it done AND it lasts a long time AND it's very competitively priced! So happy! read more

Amazing inventory - although they didn't have Esteé Lauder, a gorgeous associate recommended an even better product! Thanks, ladies @ Ulta! I officially love you over Sephora read more

Don't come here if you're not a middle aged white lady. Came in and was followed around the store my whole shopping trip. Disgusting, thanks for making your customers feel welcome Ulta. won't be getting my money anymore. read more

The customer service is this store is horrible. Nobody will help, act like you're bothering them and won't even take the 3.50 coupon, while I insisted it was valid. I would drive an hour before I'd walk in there again. I wrote management about their service and hope to hear something constructive as to how they will correct things. read more

Worst customer service I've ever experienced at an Ulta. Sadly will be not returning to this store as this was the 2nd or 3rd time my customer service experience was awful. Employees act as if it is an inconvenience to help and show guests what they are asking for. "Make up Pros" are consistently rude. Save your time order online or go to Sephora. read more

I love Ulta! I buy all of my beauty needs from this company. However, this location greatly lacks customer service. I placed an online order to be picked up in the store. While there, I noticed that no one answered the phone, the line was extremely long with only one lady checking out the customers (extremely rude I might add though perhaps frustrated) while 2 others ignored the line and continued talking. When I picked up my order, the order was missing a product. I was given nothing but attitude as the woman was puzzled by my order missing a product. Mind you, my bag was opened in front of her at the counter. She continued to go on a tangent about her not understanding why my order was incomplete as it's not possible. Obviously it is. I will never go to this location again!! Absolutely a $hit show! I've called Ulta and also informed them of the issues the store has. By the reviews, I'm certainly not the only one. read more

I go to Rena for my eyebrows and she always does such a good job always love how they turn out!!

Horrible customer service! One of the main reasons why I dislike coming to Ulta. My husband and I walked in tonight after finding out that all of the targets in the area were out of a product I was on the hunt for. When we walked in, two associates were by the front door reviewing schedules it looked like, one of them looked up at me - looked me dead in the eyes and rolled hers, and looked away. No greeting, just an eye roll. What a great way to start. We may not look like much, in our sweaters and active shorts, but we're still customers. We walked to where the product I was looking for, and were passed by a few other associates. Expected at this point, I honestly am used to this with the company no matter what location I go too. Luckily, I found what I needed and got out of there. When checking out, the cashier originally seemed very nice and directed us to where we would be checked out, but as soon as we walked up to the counter and started conversing it was like a flip switched. Very sarcastic and almost rude when bidding is adieu - would not recommend on a daily basis mainly just if you're on the hunt for something. read more

If you're in Scottsdale and need your brows done you NEED to go to this location and see Rena! She seriously knows what she's doing and does such a great job! Super experienced and knows her stuff!! read more

I am updating my five star review about the same manager I had left a good review for. Today was awful. I had been sold a bonus card for a "spend a $100 get $20 bonus" card which I bought 2 of so I should have gotten $40 bonus money. I was told I can use this on my next hair appointment. This card expired in no time I guess just valid from 12-26-21 to 1-29-22 I made my hair appointment for today 2-7-22 and I was told this bonus point never expires.Today, I could not use my bonus cards of $40 nor did that same manager (KIMBERLY) validate it even though I've spent about a grand at Ulta in the last 5 months. I had to contact the corporate and let them know about the awful customer service I experienced today and although I have to come back in 3 days to get my hair fixed I will not be back again. I left shaking and angry for being humiliated. After I explained that I was told I could use this on my next hair appointment which I made only 2 months later, the manager said oh you're the one who was going on vacation right? I said no. Clearly she does not remember me. The reason why I am upset is A. The customer service of this manager was terrible. She made me feel like I was a liar, which I am not. Gave me unnecessary attitude which she had no place to give and made it personal. I should not get dirty looks from a manager. I told her I would not come back and I will be leaving a review and she said I can see you are a valued customer yet she still didn't honor the bonus point card even though she gave me the wrong information about it when she sold it to me. Who makes an appointment for highlights each month? No one. I made my appointment for 2 months after my first appointment so I could use my $40 towards it. I paid full price and will not be back! read more

Ulta Beauty - Hair Salons Near Me - Scottsdale, Arizona

Customer service is CRAP here!!!! The two guys were tok busy checking out their own makeup to even look at you. Whatever. But the one that got me was this dark hair shorter white woman (tattoos) I believe who made me feel VERY uncomfortable watching me as if i was gonna steal something! At first, i let it go because I understand they have to make sure no one is stealing. But to make it so obvious n passing by next to me several times fkn pissed me off! I don't think i gave off any vibes like i was going to steal anything. I literally has two products in my hand that totaled $20 lol and i was clearly wearing my work badge with my picture n name on it. The only one that was nice was the young reddish hair cashier. Super sweet and patient. Everyone else can kiss it! Never coming here again. read more

This place is so bad. They have ladies that work in their prestige department wandering around acting like they are bored out of their mind or hounding you not even letting you look. One of the ladies chased me around like I was stealing. Then the girl at the front couldn't find my account when I use the same phone number I have been using for years. Ulta is falling off. read more

Whenever I need styling products, this is my go to spot. They have a large variety of products to choose from. I especially like it because you can get the salon size version of the product you're looking for and save a few bucks. They also carry a lot of the new items that your stylist might have but are extremely hard to find in a grocery store. Return Factor - 90% read more

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Horrid customer service. This has happened multiple times but I'm finally deciding to leave a review. If you're gonna offer online mobile pickup, learn how to treat your customers. Do not act like I am some criminal coming in trying to get away with stealing something. I came in to pick up an order for my girlfriend and she's like "mmm, do you have the email." And I'm like "yeah" and she says "so you're Nick?" And I said "yeah" and she literally says "alright I'm gonna see some identification" I understand needing to verify they're the person picking up but learn some people skills and don't treat people like they're doing something wrong. read more