I am absolutely horrified by my experience at the salon. I saw Sarah, and requested a modern 70s Stevie Nicks cut with curtain bangs. I explained I have wavy/curly hair and needed something low maintenance that I can scrunch and go. I got what I can only describe as a jellyfish cut. I had almost a bowl cut with long layers and straight across bangs. It was embarrassing. After explaining my hair texture and wanting something that showed off waves/curls, I was given a huge fluffy blow out so i had no idea how the cut would actually look styled normally. I did express my dislike for the cut and how i got straight across bangs rather than curtain bangs. I was dismissed and told that I was wrong and just "needed a curling iron". If you're a veteran curtain bang girl--you KNOW that's not how to properly style them. She tried and I looked like I just woke up from a bender. I was repeatedly told by staff how "cute" the cut was after I expressed not liking things. It was an unfinished haircut and it's apparent the stylist panicked during it because the layers were disconnected and the bangs were butchered and nowhere near a curtain. I had to drive to a completely different Ulta to spend an hour and a half in the chair getting it completely fixed/redone. The master stylist I saw was horrified and mentioned the cut was unfinished. I have very fine hair and without good texturizing it looks very chunky/disconnected when layered. My bangs were cut so short the new stylist couldn't do anything except a "comb over" from my crown and said it will be 2 months of growth to come back from this cut. At least I now look like myself again. The manager at OG salon DID refund me which I appreciate. But when i showed her a picture of the cut she ALSO doubled down saying it was "cute". It really just made me feel invalidated like I was the problem. Maybe she meant it nicely, but I had been through a lot with my hair in 2 days and honestly, it was an UGLY haircut. I could have complained in the chair but I was so afraid of what a "fix" might entail I just politely left. read more

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I used to come often to get my hair cut here but I found another stylist so my visits have been limited. I usually find it easier to place an order online and have it shipped instead. A few times (like today) when I needed something a bit more urgent, I place an order for pick up. I really appreciate that they offer curbside pick up. I have mobility issues and sometimes just getting out of the car to get one thing is a challenge, especially when stores are busy. So thank you ladies for bringing out my order! read more

My 17 year-old daughter got her ears pierced in July for her birthday. They were uneven. She let one hole grow back so she could get them redone. She took her Christmas money today and told the girl exactly where she wanted the new piercing. The lady argued and said it needed to be lower. They are worse now than before! The manager gaslit her by lying and saying they weren't uneven. After asking for a refund, my child is now BANNED from ever purchasing anything there again. What a trash store. You get punished for wanting quality service? Go somewhere else, I beg you! read more

Philip was an awesome guy !! He helped me and my grandpa to get my perfume and his colognes. Tomorrow we're going to get a new perfume again for me. Also Amanda there was a really nice person she was very sweet to my grandpa and I'm so glad that they were so kind ! This is my first time buying and will most likely go there again. The prices weren't bad and the had multiple variety of options. read more

Ulta Beauty - Eilish no1 - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

Lizzie (a master stylist) in the salon is my go to for color and styling. I have "vibrant" purple in my hair and she makes look fresh whenever I visit. I recommend her for any one wanting a new look, a punch of color, or help with any type of hair issue. read more

We just moved here from another state. I've had my previous stylist for years. I just had my hair appointment with Hannah and she did an excellent job. She cut my hair exactly as I asked, spent extra time styling and the price was right. I'll be back, thank you! read more

These ladies just stare at you not even a hello. Even when they first opened 3 years ago or so and I was hugely pregnant they started at me nothing has changed. This store is my least favorite I just get weird unwelcome vibes. read more

I have been an Ultra Customer for many years... both in Washington State and at this location. Last straw!!! This fall I witnessed absolutely horrific customer service by a stylist to a young lady next to me I held my tongue but fumed... the customer finally got up to walk out with tears but was saved by the experienced stylist that was doing my hair. We made it work so she was able to get her hair done between my services.... It was so horrible that when I left I paid for the young ladies hair services. Today.... I call for an appointment for a simple highlight. My records are in the computer!!! The experienced stylist unfortunately has moved to a different state. I was told that I had to schedule a CONSULTATION before they would schedule my appointment!!! I have never heard of this! When I told the person I would not make two trips to the salon to get my hair done I was told she would refuse to schedule my highlights!!!! The worst customer service in any of the Ultra Stores I have ever encountered!!!!! BTW.... I called the new Ultra by 303 and I have an appointment at 2 this afternoon!!! read more

Good selection of products. However it seems that no matter how many times I show up to this location I always get ignored. You have 5 workers standing in the makeup area laughing and chatting.. I'm walking up and down every isle looking for something; I never found it. So I left. You'd think the customers would be first.. but maybe they pay the workers to chat in circles all day long. Very disappointed in the customer service department. read more

2/14/24 Update: I was finally able to get this resolved through Facebook messenger. The store attempted to deny that I'd made a purchase but I was able to prove it by producing a screenshot of my bank account statement. I should not have had to disclose that to prove a purchase was made. That said, I definitely will not be returning to this location and I suggest that everyone who wants their points should verify that the associate entered the correct info before completing your purchase so they don't steal what you're entitled to. My previous issue with this store is still not resolved and Ulta customer service has gone dark. At this point, I am going to assume that the cashier who did my transaction stole the points I was entitled to and that ulta does not care. I realize points are a minor issue but the lack of communication has really solidified my desire to shop elsewhere. read more

I came in for a hair appointment with Charmaine. I took a huge chance coming in for an all over hair color without first meeting the person & discussing their history, their hair philosophy, & more. The consultation is not just for the hair stylist to learn about the client but for the client to also learn about the hair stylist. But it's 2020 & it's just lawless out there. My gamble paid off & I could not be happier with the color & how awesome Charmaine was. She took the time to listen to me & took her time. Red is a color you can't rush or muck around with. The color is glorious & I am so so happy with it. I will definitely come back to see her. Word of advice, wear a disposable mask if you're going in for hair color. I totally didn't think about it & they were able to provide one but make sure you wear something you don't mind getting color on. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

Went here as a new customer today and had an appointment booked with Lizzie. I was nervous coming in because I have a pixie cut that I'm trying to grow out and I had a crazy idea of how to do so. I brought pictures and Lizzie was patient with me and did a very thorough consultation with me and said that my idea was definitely something we could do so we did it! She also colored my hair and added some highlights. She was very honest with me about the bleaching process and me having used box color and not wanting to damage my hair which I greatly appreciated. The highlights came out great and are perfect shade for Fall, my color looks great and I love my new haircut and I'm confident that I can grow out my pixie finally after so many failed attempts over the years. She was very professional and kind and I loved chatting with her during my appointment. I will definitely be back to see Lizzie while we are stationed here (military). Good hairstylists are hard to find, I have tried 3 since we moved here in 2022 and am glad to finally find someone I like. Definitely recommend booking an appointment with her! read more

Ulta beauty is the largest beauty retailer in the United States offering mass production along with prestige cosmetics, fragrances, skin and hair care. Ulta gives back! Since 2009 they have given over 22 million days to the Breast Cancer Research Foundation. This particular location is okay. The ladies when available are always super nice and help the best they can. I like online how I can read all the ingredients of products they sell and check inventory in store. It's nice to have this store for last minute needs or to smell scents of new perfumes or colognes when they come out. They have a salon inside which is cool. I no longer have time to go. I did try it over 10 years ago. Like anywhere else it all depends on who you get and no business anywhere special means they are any better than the rest. Its an individual thing. They have great deals over Christmas for gifting. This is a busy location and can run out of popular items fast. read more

Lizzie Mitchell is the best hairdresser ever! Color cuts styling you name it this lady does it all ! I only allow her to touch my hair ! Never been disappointed EVER !Been going to her exclusively for over 15 years ! read more

Complete rip off. First time buyer, last time buyer. Received No incentive like it promised to me for signing up. Package was really small and over priced. Steer clear of this store, everything seems to be over priced! No discounts anywhere to be found. Better to shop elsewhere for same needs. No help in store either. Was like pulling teeth to get help for simple questions. read more

Needs to be more organized. Had appointment made week ago for today at 1:00 got a call at about 10-10:30 saying there had been a scheduling error and they needed to reschedule me first 3:45 this afternoon. I called back and confirmed 3:45 time. i arrived at about 3:30 girl met me at the counter, addressed me by my first name and said "Lily" will be right with me. At almost 4:00 another woman checked in and another girl came out to apologize for the "mix up" and wanted to reschedule me again! Told her no, I'll take my business elsewhere and left. read more

Philip was an amazing Ulta beauty employee!! He was friendly, smart and a huge help with advice. You can tell he really knows and loves his job, thank you for hiring such passionate people that love helping customers buy what's best for them and make known any coupon or discounts are available!! I will be back and hope Philip will be there to help me!! read more

Do not trust this location. They will steal your online pickup order and then make excuses. I received a text message that my online order had been picked up when I was getting home from dinner. I called right away. I got hung up on after asking to speak to a manager first attenpt. Then called back and talked to Bailey she said she was one of the managers. I asked how was my order picked up and when I never got it. She put me on hold then came back and said do you have an alternative person listed I said yes and gave his name and put me on hold. Then told me the worker gave my alternative aka my boyfriend my order. I said that is not possible he is with me right now and we just got back in the house from dinner no way 5 minutes ago he was at ultra. She said the man showed his ID and it matched. I said your worker stole from me and I want to check the cameras she said only Jessica has access and is not in until Sunday at 10 am one hour before open to call before coming in. I arrived Sunday and was told Jessica won't be in until a few hours. Then when I said I was there to talk to a manager about a worker stealing my order the manager came over and said the worker accidentally gave it to a girl with the same name. They can't even keep their story straight. I got my order but will not trust this location. read more

Sytlist Lizzy Mitchell is the best. I first met her years ago when I needed a botched haircut from a different salon fixed. I quickly learned to trust her expertise on cut and color. There have been times when I had time or financial constraints and I couldn't book an Ulta-priced haircut/color and had to go elsewhere. I always go back to Lizzy when time and finances allow and she's always kind knowing that I "cheated" on her. She has given me expert advice on color to avoiding frying my very fine hair. When I had sudden hair loss, she evaluated my scalp and advised that we cancel the color for that day and recommended products that helped regrow that hair. read more

Lizzie Mitchell is the best hair dresser I've countered. I have a more committed relationship with her as my hairdresser then my husband of 17 years. She has been with me thru two children, several depressive episodes, and always has had me in the chair smiling and giggling while doing WONDERS to my hair. She will tell you what's able to be done and what's not. She will tell you yeah we can't go from jet black to platinum blonde in a day otherwise we will fry the ever loving crap out your hair. She is very good at explaining to you why it it isn't healthy for your hair to do some things and get you to understand. Most hairdressers will shut up and take your money, leaving you with fried hair that is harsh to the touch. When I leave Lizzie chair my hair is soft, bouncy, and shiny!. And if I follow her instructions it stays that way. I give her leeway on my hair pretty much and basically give guide lines and let her go crazy otherwise. I have some examples of my hair below from two times she's done it. But we have done every colour of the rainbow and back. Plus she's the only one that can get my wiggle worm child to sit still for his haircut, as his charter has strict guidelines for hair styles l. read more

Ulta Beauty - Picture of purple hair - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

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Great customer service, all products were well stocked, store was clean, the employees were friendly and helpful. The salon was also very clean and I plan to get my hair done there soon! read more

Anthony did such a great job at cutting my daughter's hair! He was so kind and understanding.. He is a such a genuine person and he made my daughter feel comfortable. What we wanted was not your traditional little girls cut. My daughter wanted one side shaved with a flower design and the other side tapered to make it look short and natural. We will be coming back for another haircut! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

I don't know what it is but whenever I go to this location I get completely ignored , no greeting , nothing. I went in and it was empty in the store there was two girls at the front they looked at me and said nothing. I walked around the store trying to find something and I purposely wanted to see if anyone would help me , not one person asked me or greeted me. I worked in retail for a long time and that behavior was very unprofessional especially when you're not busy at all. I'll never go back to this ulta , the girls and guys who work here are rude read more

I don't know what it is but whenever I go to this location I get completely ignored , no greeting , nothing. I went in and it was empty in the store there was two girls at the front they looked at me and said nothing Like they were SO annoyed that they had a customer come in I walked around the store trying to find something and I purposely wanted to see if anyone would help me , not one person asked me or greeted me. The most rudest and ignorant employees will never go back this locations SUCKS ! read more

If anybody has purchased this tote bag, I beg you to please check everything in your house or wherever you have laid this bag down. I'm devastated and cannot believe what is happening, communication has been the worst with customer service/corporate/insurance this $5 bag is costing us thousands now! The bag was brought back to the facility which they asked me to do so. the bag had came with eggs from the distribution center and now they are hatching, they have left this situation in the dust. The store manager Didn't reach out to me After being informed until a whole week of her knowing the situation I even took the proof that they asked for " the tote bag " back to their store the same day I made the discovery. They removed all these bags from the store, so nobody else would be able to purchase. I spoke to customer service endlessly time after time and was hung up multiple times by them I was told to get a hold of a fumigator and to get an estimate and to send that over to the email that was provided to me I was told multiple times that someone would be reaching out to me yet. No one has followed up with me. read more

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I had previously posted a not so nice comment regarding my haircut, before going back to the store and stating my unhappiness with the job, the manager there was extremely professional by stating she wanted me to be happy, so she gave me two choices of either another haircut or a gift card. I really should have chosen to go back, instead of writing a nasty post. Sorry read more

Whatever you do NEVER use Lizzie. She is HORRIBLE. She pretends to listen to you about what you want. I ever showed her multiple pictures of what I was wanting before we started. But it just went in one ear and out the other. She fried my hair. I had to get like 3 inches taking off because of her. She did full highlights in my hair. I told her I did not want platinum blonde because it would wash me out and what does she do. Made my highlights platinum blonde. I have three different hair colors now. She claimed to have all this experience but it didn't look like it. I didn't know how blonde it was until I got home. Because she only dried my hair 60 percent. I even tripped her almost 30 percent and she was huffy and puffy about it. Like it wasn't good enough. She also used an ash blonde toner. Which is said I didn't want either. I called to schedule for her to fix it. The girl that scheduled it at Ulta put it as a consultation. Lizzie wasn't there whenever I called because she was off. Even though Lizzie said she worked on that day. The Ulta girl said Lizzie never works on that day. I drive almost an hour and a half to get my hair fixed. Just to have Lizzie tell me she doesn't have time and won't fix it and would charge me to fix it. Why would I have to pay for her messing up my hair. She had an attitude about it. I talked to the store manager who was really nice and I got a refund for the terrible job Lizzie did. This is the last time I will go to Ulta Salon. They always mess up my hair. Going to a Real Salon from now on. I DEFINITELY DON'T RECOMMEND LIZZIE. STAY AWAY FROM HER AT ALL COSTS. read more

chemo patient here. growing my hair out. finally after months of growing I went in to Ulta to get a trim around my neck. the stylist cut my hair for 1.5 hours before she had me see what she had done. she chopped off 4 inches and had another stylist come finish the job. she didn't apologize. she didn't say a word. she just chipped away at all my growth. I left crying. with a super short shaven, yes shaven back and short short top. left feeling just defeated. the manager did reimburse me the $50 the horrible haircut cost me but I was still angry. how do you cut for over an hour and a half and just keep cutting knowing you don't know what you're doing. the other stylist informed me that the other women didn't know how to use clippers to clean my neck. I will NEVER return. just the worst experience a person could ever have. the woman should be ashamed of herself. read more

I am just so pleased with the salon at this location. Anthony G. is a real asset to them. I haven't been this happy with a haircut in a very long time! read more

I used to work for Ulta I went to this Ulta today because it was my birthday and I needed some things. I know how the birthday system works they send you an email and you get your free birthday gift, I also know a manager can over ride it in certain situations. Today is my birthday and they haven't sent me my email yet. I showed the cashier my app and everything to show her it was my birthday today and she said I had to wait until I get the bar code. The Ulta at Arrowhead is so much better at making it all about the customer and doing what the customer needs. The Beaty advisors on the floor were rude as well. read more

First hair cut Melissa did great Scheduled next appointment Then Ulta Called told Melissa left .... They scheduled me with Anthony Arrive for my appt told Anthony too Busy given to Kristina Asked for grey highlights to even out my look told $70 she only did 7-8 foils No one can even see a difference Cut $$ total $134 plus $20 tip plus after I washed it the back is choppy ugly looks like 2 year old cut it Never going back !!' unprofessional read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

I walked in only wanting to get two things. Was offered assistance but didn't need it. When checking out Philip was absolutely great, overall the whole experience was wonderful. read more

I love getting my hair done in Ulta Salons but I hate this location in specific for cosmetics. The girls are not friendly or helpful. I came in today & had to wait 10 minutes for them to end their conversations with each other and realize I was waiting for assistance. When I asked one of them if they had any more of a foundation, she literally said "well I mean it should be obvious we're out if the stand is empty". Be a little more professional. read more

I just got my hair done by Hermès. This was my second visit to this location and the first time was just ok. His cut and color is right on! Its been a while since I've loved my hair color and he just is a true artist. I went darker than normal and couldn't be happier. Just need to convince my husband to take me out to show it off. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

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Can't say enough about ANGEL she is the best stylist ever fixed my damaged hair and the color and cut are fabulous. I would highly recommend her to any one she has vision like no other!!!!!! read more

Ulta Beauty - Love the cut color and style from Angel!!!! - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

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I'm not a huge make up wearer, but I do like to come in here once in a while to get mascara or eyeshadow. I love their huge perfume selection and can find what I like. My daughter is however a huge Ulta fan so we go pretty often to a few different locations. I like the hair salons and the employees that can wax your eyebrows etc...it's a bit more pricy compared to where I usually go to get them done, but they always come out so great and service is always amazing. read more

I absolutely love the way my hair looks. I have gotten so many compliments on my hair from friends, family, and strangers! Its all thanks to my girl Crystal West, she is always exceeding my color expectations with bright and fun colors! read more

Ulta Beauty - The highlights came out beautiful ! - Cosmetics & Beauty Supply Near Me - Surprise, Arizona

If you're writing a bad review you didn't go when philip was working. Philip made my experience amazing, he helped me find exactly what i was looking for and was the most genuine person. I will go out of my way to come to this ulta because of this experience. 10/10 recomend! read more

The fragrances they sell are way overpriced, I bought myself a cologne for $100 and when I checked online it was going for around $30. I've been absolutely scammed!! SO DO NOT BUY FRAGRANCES FROM HERE WAY OVERPRICED BUY ONLINE INSTEAD! read more

Worst salon experience ever. They double booked the stylist and she acted like it was my fault. The way she handled my shampoo and cut, it was like she was angry at me, roughly brushing through my long hair from the top, not the ends. Then she asks if my hair tangles easily, like it was annoying her. My kids got me a gift card for Mother's Day to Ulta and I was looking forward to a nice relaxing haircut, but instead I left there feeling awful. read more