Great location, but not enough employees working here. I went in and had to search for someone to help but no one was out on the floor because they were all behind the registers because of the line of people. So I didn't get everything I need from this location and had to go somewhere else to have help with something. More staff would be prefect for this location. read more

Erika...I dropped in when we were having bad weather, they were closing early but still were kind enough to let me get my haircut... I had to wait for a little while, sure glad I did, I was so happy Erika did exactly what I asked. I will definitely go back, to Erika!!!! read more

Closes ulta to me unfortunately. I don't know what it is but over half the time I go to this location to get something they are sold out or there's one product left but it is in poor condition(packaging ripped up, product touched/obviously messed with). They seem to not really carry much in back stock either. I often have to drive to the ulta another 10 minutes away to get what this one wasn't carrying or at least wasn't in good condition. Customer service is ok here but I find the other location near Washington square feels more welcoming and warm. read more

My mother was in town and wanted to visit Ulta so I agreed to go with her despite my negative impression. Everyone asked if we were finding everything okay or needed help. So either they have changed their ways, or practice ageism (lol, I just look young, but I am 34). Will have to try them again solo to make an assessment of whether they earn another chance at my patronage. read more

Regarding the salon, I went in for a 10 dollar chin wax, was told two days prior to my appointment to let my hair grow a little longer. Aesthetician seemed to have gentle touch, so I followed her advice, came back and was took to the waxing place promptly. Very friendly staff, but back to the waxing, she proceeded to wax which seemed fine, but stopped half way to help a coworker on the cash register after applying wax on my face. Also didn't complete the job because "hair wasn't long enough" and "grew at an awkward angle". So my chin was partially waxed but not completely smooth. I paid ten dollars, and I think because of my sensitive skin, may try a private salon. Overall decent experience upset that facial hair is not removed from chin completely. read more

Beware of buying gift cards from ULTA. I bought several for a gift. They cannot be combined for an online order. Only one card per order. NOT customer friendly. read more

After years of doing all my shopping for makeup, face creams and hair products at Ulta I will no longer be a customer. I went to exchange a tube of Benefit mascara because it started clumping up on my eyelashes after just a few uses. I had bought it just the week before and this is the second time this has happened to me with this brand of mascara. When I went to the register the lady asked me where the package was that the mascara came in. I told her that I didn't have it and why would I save the package? That seemed a little ridiculous because I have no idea something isn't going to work right away and I don't want all the packages laying around in my dressing room. The girl then looked at my account very slowly to verify that I wasn't lying, which can be done without treating the customer like they are lying. Anyway, when I saw her scrolling through pages on her register I told her that the mascara that I bought came with a free small mascara....thinking I was helping her. She said Oh, where's the small mascara? btw, the mini mascara was free with purchase. I was shocked she needed this for the exchange and told her I didn't know I needed to bring it back. By then her Manager came to "help" and I was told there was nothing they could do for me no exceptions. Unbelievable! I thought Ulta advertised that if you aren't happy with any product you can return it. So Im thinking are you freaking kidding me this is the second time this mascara has clumped on my eyelashes after using it just a few times. Also, ive never returned any of all the expensive creams, concealers, powders, age dying whatever products that I've bought that haven't worked. I may continue to use the same mascara because I like it that much, but I'll shop at Sephora from now on. Moral of the story if you shop at Ulata keep every single box or package your products come in.:) My first and hopefully final negative yelp posting read more

This is, by far, the worst Ulta I have ever been to. My sister and I are both diamond status and we shop at Ulta like crazy. We both decided to go to this Ulta on the weekend and were wearing sweaters and just really laid back clothes. When we went there, we knew what we wanted, so we went straight to the area of our interest. We were asked by 4 different employees if "need anything" and they kept snooping on us, as if we were stealing. Extremely disappointed in their service. At first I thought it was really nice that we were being helped, since most of the time, no one even bothers to check up on us while shopping at this Ulta location. But I slowly caught on to them and realized they could care less for our service and were just eyeing us the entire time. We left that Ulta with spending over $200 dollars, but with the most sour customer service I have ever experienced in my life. I will no longer be going back to this Ulta and would highly encourage everyone else not to as well, since if you shop a lot, they automatically think you are stealing. read more

Horrible. I thought I would give them another chance tonight, but no luck. Only one cashier and a long line of people. The "line" is broken up so that I ended up getting cut by half a dozen people while waiting entirely too long to check out myself. Every employee acts like you're going to steal. All I needed to pick was a nail polish color and this employee wouldn't back off about other brands and colors... I'm a nail tech. I've got this. I had a 20% off coupon as well as points to use but I left empty handed. This store never fails to disappoint. Save yourself the hassle and take your business elsewhere. read more

Sara the salon manager cannot do hair . She had me leave the salon with orange brassy hair with dark blotches that she claimed was just purple shampoo . read more

I got my hair done there about a week ago, and Sarah L did my hair and she did an amazing job! My hair is jet black, and she turned it into a beautiful red violet balayage. I couldn't be happier ! The color has stayed in amazingly! She did a fantastic job! I recommend her for any hair styles/wants! I will definitely be going to her from now on read more

Sarah L is the best! She did a beautiful job cutting my hair, and did it exactly the way that I wanted, while inspiring me to go for some fun changes! She is soooo sweet and extremely talented at what she does. Definitely would recommend her to anyone! LOVE LOVE LOVE read more

The salon overcharges. While I was getting my hair washed, the stylist said she was putting a special type of conditioner on. Then I was charged $45.00 for it. She never mentioned the charge. I didn't notice until I got to the front to pay. Also, since it was the first time getting my hair done at this particular Ulta, I received a 10% discount. The stylist kept saying I looked familiar and was this my first time in. I didn't ask for the discount, it was just given to me. I go into this Ulta all the time for hair and make-up product. I felt as if she was questioning whether I should receive the discount. I really didn't care, but then after I saw my bill, felt as if I was getting punished for receiving a 10% discount. I will NEVER get my hair done here again. Question every charge. read more

Snobby. I went in for a product and received no help at all. Very unfriendly staff who looked down their noses at me. If I'm buying products then I'm helping to pay your wages. read more

i have had my hair cut and colored at the salon twice. the first time was with sarah and she did a great job correcting the horrible hack job done at regis salon the previous day. given what she had to work with she did a stellar job getting it into a decent, albeit short, layered style (yes, regis jacked it up THAT badly - - my hair was past the middle of my back BEFORE regis and wound up somewhere nearer to my shoulders by the time the cut was corrected). the color she did was fabulous. i let my hair grow back out and put on quite a bit of length over 6 months - length i really wanted to keep. i had my second visit a few days ago and sarah was out for the day... i could have waited but i just started a new job and worrying about my hair was a stress that i didn't need. SO i found myself planted in brittany's chair. all i can say is wow! she left my length which made me super happy and cut the most gorgeous layers i have had in a long time. i don't know what she did but she must have magic scissors because my layers are light and lay beautifully - my hair is thick and i have always had issues with my hair feeling heavy even after a good cut but not this time. the color she did is just stunning - she used the formula that sarah used but added a touch more red. i have had so many compliments. i am a very happy girl and will be seeing either sarah or brittany the next time i need a touch up... oh and btw they are SUPER accommodating when it comes to last minute appointments and both times i have gone in i have not had to wait - i just walked in for my appt and sat down and the girls got down to business. read more

Andrea at this location is incredibly kind and helpful, and her advice is budget-friendly. I have never experienced such a knowledgeable and helpful staff member at any of the other nearby ulta locations. Thank you Andrea! read more

The staff was nice enough but their return policy stinks. I had bought makeup primer and foundation a couple of months ago (note to self: Don't have a 20 year old help you buy makeup when you are 54...she will sell you what works for her, not you). Needless to say, the makeup has been awful and drying. I mentioned it to the Boots lady at Target and she said Ulta is like Nordstrom and has a great return policy. NOT TRUE! They said I needed the box (who keeps a makeup box?) or I needed to be a rewards member, which I'm not because I have only shopped there this one time. They ended up giving me store credit of $24 when I had spent over $75. Sad!! I will stick with Nordstrom where they really do have a great return policy! Won't be going back to Ulta read more

Disappointed...sign says if you buy so much of one product you get a free gift.... They ran out of their gifts 3 days prior and didn't change the sign. I called the other Ulta and they said they were out too but had removed their sign. When I asked this Ulta why they didn't remove their sign part of their comment was " we always run out of the free gifts early ". So know that is how they work to suck you in to come to their place. read more

I like the products they carry, however, depending on how I dress or how my hair and makeup looks the day I go in there, is how I get treated by employees. I went in there on a day off, wearing usual drugstore makeup and sweatpants. I work full time I'm allowed the occasional sweatpants on a day off. I had an employee stand at the end of each aisle I went down and when I waited in line to check out, the employee helped ring up customers in front of me UNTIL it was my turn, and while another cashier was ringing me up, the other employee stood by the front doors while I walked out. I'm assuming it was to see if an alarm went off as if she thought I was stealing something? Was highly insulting. And I wish I could remember her name so I could talk to her in person about it. Treat customers with respect, it was a disgusting experience. I haven't had any store/employee treat me that way before. Also, in the higher quality makeup area where you find a lot of employees standing around talking to eachother, have zero awareness that customers over hear them talking badly about other employees and all the embarrassing and dumb things they did drunk the night before. Does any manager see these things? Just because applicants wear a lot of makeup doesn't mean you should hire them. read more

Very bad experiences here in the past but keep going back cause it's close to home. I went in there today to find a long wear lipstick - walked around for 5 minutes without a single person talking to me. So I finally decided I would stand in line, once I got to the register I asked if there was anyone that would be able to help me... I was told NO - the other co-manager was busy stocking shelves and couldn't help. So I asked again just to clarify "there is no one that can help me?" that was correct... So I left. More than frustrating she couldn't step away for even a minute to help me find a good product. Very disappointing Ulta - bad customer service. read more

I have never been to any Ulta Beauty stores before, mostly because I have always been happy enough with my "drug store" purchases. Now that I'm a senior citizen I find that I have questions about my aged skin, hair breakage and almost non existent brows. I got the courage to go in and ask about products that may help. I was impressed to find a wide range of products and price ranges, as well as staff that is very friendly and knowledgeable. Everyone I came in contact with was helpful and I felt no pressure to purchase anything. I passed by the brow bar and even had a brow fill. Shout out to Ariana and Jamie. I loved the outcome! read more

Michelle in the salon is wow amazing. I have very difficult hair- thick curly and long. I don't get my hair done often, and I am picky. She just gave me PERFECT highlights all over -close to my scalp and natural looking. She communicates everything to you, makes sure she knows and does exactly what you want, and has a fun, but professional personality. I really love my hair and plus I had a great time! read more

I would never recommend the services at Ulta - here is my story: I've been getting my hair done here for a year-ish and made an appointment for a haircut & color in December, before the holiday season - received 2 confirming texts before the day of. I showed up to find out that I didn't have an appointment after all, the person that I was scheduled with moved to the Tanasbourne store. They were able to reschedule and double book me for the next day. I came in and had a decent experience (unfortunately, didn't leave with the haircut that I was expecting). I then went to pay my bill, it was $45 more than what I had done several times before for the same type of service. (This is the second time my appointment was lost, a couple of times before this my hair dresser left to open a store in Hawaii & didn't get my appointment rescheduled, I left with 2" bleach blonde & dark brown stripes in my hair done by a gentleman who will remain nameless- I did go back & they "fixed" it for free, but I was still disappointed in my experience) read more

Love Ulta and was excited and nervous to try out the salon, but ended up having a wonderful experience! I have been planning to dye the under half of my dark brown hair a light lavender color. While initially I planned to attempt this at home, after a few bleaching attempts I completely wimped out and sought professional help. Brittney ended up taking over and l'm so glad she did. As someone who has a hard time speaking up during hair appointments, she did a great job explaining the procedures (which included two bleach processes and coloring) and additional tips and products for maintaining my color. She was great company and our hours together passed quickly. Not to mention the salon environment was friendly and happy. It's always refreshing to have stylists who are invested in their coloring and enthusiastic to interact with you. As for my color, I was incredibly nervous about how muddy or dark the color could turn out. However, Brittney did a great job mixing the color to make it warm and light, and I ended up with a gorgeous lavender with texture and darker roots. I can't stop showing it off! I definitely recommend her and the Ulta salon at Tualatin for coloring and cuts! read more

First time trying The Salon at Ulta and I loved it! Had a wonderful experience with my stylist, Sara. She was very professional and listened to my wants and concerns. I felt comfortable throughout the process and felt no pressure to purchase any products, etc. Although I did because I loved the Redken products she used on my hair to style. The salon was very clean as well. Great experience, booked my next appointment already! Highly recommend! read more

Employees are rude and started raising their voice at me when I tried to return something I had not used. I bought it 60 days ago and they were unable to look up my purchase that I used my ULTA credit card on. The manager was rude as well. read more

The store is wonderful. The staff very helpful and friendly. The salon not so much. I have been going there for years. When Hope was the manager is was great. Clean, and stylists that actually knew what they were doing. Not anymore. Since Sara has taken over, they are rude and the manager Cory seems to put the customer last. Do yourself a favor and spend a little extra money and go to a real salon that treat customers as they should be treated. read more

I've been going to ULta Salon in Tualatin for 4 years, and for 4 years Im happy to see it continuously grow in care. All the staff seem helpful , educated and willing to take on any hair challenge I need. They have been a great family salon for myself , my daughter , and my mother in-law. Which is no small feet ( she tends to be picky and hard to please when it comes to hair ). I highly recommend any one of the girls there. read more