I did an online drive up order which made the process so easy breezy. I didn't have time to do shipping due to a time constraint and was happy to utilize this option. My order was placed late at night and was ready right when they opened the following morning. When I checked in via text I only had to wait a few minutes and a sales associate came out to my car. All I needed to do was show my drivers license and then I was handed my purchase. read more

Ulta Beauty - Outside Signage - Cosmetics & Beauty Supply Near Me - Tualatin, Oregon

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I've shopped at Ulta twice and both times, after I declined to give them my phone number, the sales clerk quickly informed me there could be no returns. This is not Ulta's return policy and it was offensive to be theoretically punished for not sharing my phone number. Not great customer appeal Ulta. read more

I've been a long time customer of Ulta. I've had good experiences in the past. I went in recently because I wanted to get some help choosing colors for new eye shadow. I wanted a glitter /shimmer look and wanted some professional help to determine good colors for my eyes. The clerk directed me to a few brands that have the glitter/shimmer look but I keep asking what colors and combinations she would recommend and she said "any color", you just need to try them. She then left me to fend on my own. At that point I decided to leave the store and go home and dig through my existing shadows. This was a missed sale and left me feeling like the days of helpful sales personnel are gone. (I remember once visiting Ulta in the past many years ago and a sales clerk asking me if they could use and eyebrow pencil on me and I said "yes" After that I bought the brow pencil, continue to buy that same pencil and even took my mom back so the clerk could help her with selecting the same pencil. To date I've been buying these same brow pencils for both my mom and I for years. ) What happened to the days when clerks would do a mini makeover on you to help sell products and help the customer make good choices? read more

Gia is outstanding!!! She is so endlessly helpful, I just love her! She helped me twice, 1st with choosing and picking foundation and color, and it was difficult to find the right one -that was actually in stock too; and one time with a complicated return/purchase & online order pickup during busy time! Best customer service ever!!!! read more

I've been to this Ulta for years and up until today, service has always been great. I walked in (not on a busy night) and I roamed around the store a few times not finding one person to help me nor approach me to offer help. I had to go to the front to find someone. I also had a pick up purchase where I had to wait a long for someone to look for my order in the back (because she didn't bother to look at the orders at the counter) and never came back. I had to ask another person to help, where she then grabbed my order right in front of me. read more

I feel like this stores energy completely changed. i can tell the employees aren't as happy and full of enthusiasm as they used to be. I went there three weeks in a row and none of the girls i usually see and get help from who know me were there. The super skinny girl with long black hair wasn't there, Kaylee wasn't there and some others i'm used to who just always know their stuff and are happy to help. Last time i was shopping there, I needed help finding a product in Mac and I had to ask a group of girls talking and i believe one of them was the manager cause they were asked to come to the cash register for something after a I finished asking them my question. I also needed a hair as well product on top of Mac. I went up to the group of girls who weren't very friendly when I approached and i felt like i wasn't supposed be there and like I was doing something wrong by asking them a question. The Mac girl seemed annoyed to have to shade match me and she also had her hair done so I asked her a question about the hair product I needed and she just quickly walked to the section and pointed to a brand she heard worked well and walked away and continued her conversation with her friends. They didn't act like employees they acted like the way you act when your in the locker rooms in high school. I also noticed the shift in attitude the manager had to the younger looking girl who needed her help and interrupted them laughing and talking. Overall this experience gave me anxiety about going there again. Hope this was just a bad experience at the Ulta i've always loved the vibe and employees of. read more

Alea and Victoria were so helpful to me. They sat with me for over an hour trying on different products until we found ones that would suit my needs. They were patient, and funny and helped me feel at ease. Thank you so much Alea and Victoria!!! read more

Got a haircut here:) stylist was so kind and knowledgeable about her craft! I love how it looks- would 100% recommend :)

Brandon was incredibly helpful color matching me and showing me all the products I needed today

I went in to find a good concealer a few weeks ago with really no idea and i walked in the store and the first employee to greet me (jenna) - she was great- was very knowledgeable, nice, and helpful and even directed me towards the hourglass concealer and helped me pick my perfect shade, the store was clean and all of the employees were very welcoming, i will be returning for further purchases read more

Unless you are under 30, have lip filler, and fake eyelashes, don't bother. I had a question about a product, and was treated like I had three heads. read more

Well stocked, I drive a bit further to this one than the one close to me because there's a better selection. The staff is not helpful (if you can even find one of them). They act annoyed that you have a question and even then, they rarely have an answer. read more

After having at least three encounters with the manager, Talai, I felt compelled to write a review. I am there every week or two and every time I have needed help this sweet person has gone out of their way to help me, order my products online that they were out of, give me samples of things I might like, and is constantly engaging customers and staff in a positive manner. It is rare to have this kind of service. I so appreciate it. FYI...Fifth star is missing due to consistent lack of certain products. read more

Me and my sister walked in so we can get things for her and our experience was pretty bad. We were looking for a cleansing balm and some employee tried to help and once she found what she was looking for they said it was at Sephora But she remembers buying it at Ulta and one of the employees said straight to us saying she was wrong. And we both worked/work customer service as well and I know for a fact you DO NOT! Say that to a customer that is buying from you. Maybe if they wanna say something they should wait for the customer buying from you to walk out. Customers are the reason why your still working and getting hours. read more

Just went shopping for my birthday today and I was followed around by a blonde woman with shorter stature. I overheard her tell the manager "she had 5 products in her hand and look how many is there now" because I gave them to my husband to be put in a basket... she then followed me the rest of my shopping experience. I never leave reviews like this but it was just really stupid honestly. I understand I'm dressed in sweatpants and don't look like I have a lot of money, but I've spent more money than I'd like to admit at Ulta and I'm not sure I'll be back after this. If she made me this uncomfortable I can't imagine how she'd treat other people coming into the store. Be a better person! read more

I made an online pick up order that I was unable to pick up the next day because they had closed the store for the day to count inventory. no notice. no forewarning. I drove 30 min there to be turned away at the door. absolutely terrible customer service. simply robots who care more about counting that customers. read more

Online it still says they close at 8pm though apparently that had changed & they close at 5pm today. I was just in looking for a few things for a production I'm in and while browsing the first woman was helpful and pointed out a few brands that were cruelty free and mentioned nothing of the time even though i was looking for waterproof mascara & eyeliner. The second woman asked me at 5:02 if I was doing okay, when I said with a smile "uhh, yeah I guess so" very unsure, and about to ask for a bit of direction, instead of offering some help, which.. other customers were receiving guidance still from other employees, she said "well you know we close at 5pm" smiled and walked away. Soooo...instead of helping me.... Anyways. Not wasting anymore of my time on this store/review. Two stars for the helpful woman with the green hair and the fact that someone noticed when I walked in and said hello kindly. read more

I have been back to this store twice and they keep randomly closing. Knocked on the door even and an associate came to talk to me. Asked how am I supposed to return something? She said go to a different Ulta. She wasn't rude but certainly I expected a little bit of sympathy or acknowledgement for how inconvenient this is. When will this nonsense end? My time is valuable. I've spent a total of 90 min at this point driving to this store trying to guess when they might be open. The staff was also pretty rude when I actually got in the first time a couple weeks ago. Do stores not have to produce quality service or be open for normal business hours anymore to stay in business? I don't get it. read more

I had been at an appointment with my Dermatologist; she suggested getting a shampoo for my hair type for the occasional flakiness that is attributed to weather change. I asked for help With choosing the right shampoo. Hi started Working with this woman, she was excellent, but there was a guy with her that was " in training," and he wanted to know my shampoo, wanted to know this and that; he was just too intrusive. Five stars to all the other people I worked with in the store. read more

I am writing this review to give a shout out to one of their employees to just seems to truly love his job and be a compassionate, amazing young man. Unfortunately, I don't know his name, he is always there I'm assuming probably some form of management, but he's very handsome and brown hair olive skin, and he definitely knows what he's doing! I went in today and they had moved things around and I was looking for one specific eyeshadow, and all I could tell him was where it used to be... Kind of... And he knew exactly what I was talking about and found me the eyeshadow. I am in the store a lot and I have never seen him. Have a bad day! He's always helpful. He really knows his stuff and when he sees someone who might be making a stupid decision, he's there to advise them in a kind and respectful way. He knows what I'm talking about... I just appreciate the humanity he has for others read more

DO NOT BOOK ANY SERVICES THROUGH THEIR SALON. I booked a haircut for my daughter a week ago. Got my confirmation email that her cut was at 115 with Sandra for 4/7. We showed up and they didn't have us on their books. We wasted time with no apologies for their screw up. I have a disappointed daughter who was looking forward to getting her hair done. What a horrible way to do business. Booker beware. Cookie Cutters is in the same area with great service!! read more

I'll never return to this ulta location. Customers are not able to comfortably browse and shop without employees following you down every aisle insinuating that you are going to steal. I am a platinum rewards member and I've shopped at almost every ulta in the area and this one is a definite skip. I've never felt more uncomfortable shopping in my life. A similar situation happened to me at this location a few years back, and I finally decided to give them another chance. Which was obviously a mistake read more

Whoever hired Alexis should be giving her the can. What awful customer service- completely rude before I even started check out. someone send her home if she is that moody cause she just ruined the whole experience. I usually like ulta but maybe Sephora is the way to go as Alexis is an awful worker to run into. I would give zero stars because of her service read more

I wish there was a 1/2 star. I've been standing in line for 25 minutes, probably 5 people have gone through the line. Maybe there's one person working but I'm so far from the register I have no idea, so 0 stars for staffing. There's always a long line here, but I'm probably another 30 minutes from the register. The sales people are always sweet and awesome, but they work for individual lines, so they often push just those lines other than what would be the best fit for your needs. I'll still shop here because it's convenient. They just need some help with managing the store. read more

Great staff | Nice location $$ I came here for the first time because I needed a color match for foundation and concealer; it's for a wedding I'll be attending in a couple weeks and a wedding I'll be filming afterwards. So, I kinda need to look professional. From when I first entered the store, I was greeted by multiple staff working the floor. People are so friendly here, I couldn't believe it. The other Ulta locations I've been to (back in CA) and Sephora too, do not have as great of a service like this place. This one lady took the time to find my correct shade with Bare Minerals. I've got yellow golden undertones, so it was a little bit of a challenge to find a foundation and concealer that would match my in-between shade. Most products are either too pink or too dark. Finally, we found a product that matched perfectly. She removed the other samples that she left on my face so I wouldn't walk out looking like a zebra mess. I was in and out within 10 minutes. The ladies at the check-out counter were really friendly too. I don't know why others experienced the complete opposite, but I really liked coming here. read more

My daughter had her hair highlighted and it came out gorgeous. The stylist was very professional and did a wonderful job. She needed some dead ends cut off and she said that would be 65.00. I said we wanted a trim not a hair cut, just the dead ends cut from the back of the hair that would have taken not more than ten minutes. She said anytime the scissors touch the hair they tack on 65 bucks, We spend 165 and they want another 65 for a trim?? this is unacceptable and a horrible business practice. If a customer is already spending over a 100 they should be able to add a trim for 30 dollars or under. read more

I do all my shopping at this location now for the most part. The folks who work here, like any Ulta, range from super helpful and friendly to they could care less. This location does seem much cleaner than some of the others and product is less dumped all over the place. ALWAYS look at their clearance section since it changes daily and they have some good stuff in there for pretty great prices. read more

Get different jobs ladies !! You're miserable. I'd highly suggest more time on customer service training and less time on doing your awful makeup over unhealthy skin, it's hard to look at those eyelashes all crooked and hanging off your nose. You helped me 0. I found everything I needed eventually and bought it after wanting to leave bc you're rude and unapproachable. The check out girl - geez s, air head ! Listen to yourself . Ughh annoyed, will never return. read more

I absolutely love this location and the people working here! They are always so much help and are so patient with me and my kiddo.

Great hair cut!! :) will come back to see Jessi! Standard pricing starting at 55$. Jessi is professional and friendly. She didn't cut too much and she made sure that I liked it every step of the way. I recommend her services! read more

Ulta Beauty - I asked for side bangs and a little longer in the front. Jessi at Ulta In Tualatin was able to provide this. So glad I went to see her! - Cosmetics & Beauty Supply Near Me - Tualatin, Oregon

I buy my Redken shampoo, conditioner and deep conditioner at Ulta. The liters are always in stock and the staff is friendly. I also pick up items like nail polish, cotton rounds, makeup remover wipes, etc. The prices are good and they send coupons in the mail frequently. read more

Senior Designer Sarah was my hair maven tonight, and I'm so glad to have scheduled services with her! She really enjoys her craft and had such enthusiasm even though I was her last appointment on a Saturday night. She's super knowledgeable, having been in the business 10 years. I feel like she's very current with the latest techniques and styling products. We used Redken products, Yay!-- I'm a fan of Redken products and training programs. Sarah majorly refreshed some damage and was very careful and meticulous. She recommended a few extras (additional charge) that proved beneficial to the overall service. She also gave a great consult before we started & a printed quote with two options to choose. I chose the higher end package for a few reasons & wasn't pressured into it at all. I really like Sarah's attention to detail in assessing my hair and providing the color, highlights & cut we chose. She explained everything along the way. I left with a fuller, healthier head of hair with loads of volume thanks to all of Sarah's decisions. She is really a gem and talented artist! This visit surpassed my expectations of Ulta. I was lucky to stumble upon such a great hair designer. Many of the sales ladies working on the floor have their hair done by the in-house team of artists. They all have the cutest hair color and hair cuts. I had such a positive experience, we already have my next visit on the books :) read more

Ulta is the big-box generic bland beauty supply store around here. Actually, they're the ONLY beauty supply store around this part of the suburbs, so I end up going there simply because it's my only option. It's true they do have a LOT of products, many of them are salon brands, but they do have drugstore brands too, which is nice on the budget. I've more often than not found they are out of the product/color/item that I want, and repeat visits have shown that they don't restock all products each week. Some staff is friendly and helpful and others, well, they don't seem very satisfied with their jobs. So it's a mixed bag when you walk in here. read more

Some of the worst people work here. Vendors are competitive and fight over customers making you feel uncomfortable. Management is rude and degrades employees. Employees are overworked and understaffed. The managers degrade employees for every time a customer doesn't want to give their phone number at check out, creating a hierarchy system from best to worst employee. read more

Totally not impressed. I always like to ask the employees for recommendations when looking for new products. The idea behind that is they're professionals in the field... But everyone kept recommending Mac, even after I said I wanted to try a different brand. Boooo... They must have been pushing the sales for a competition or bounus. What a turn off. I won't be back to this location. Although it was DEAD, so no line was nice, rare. Others must know to avoid this place. read more

Worst customer service ever, the manager behind the register was just completely rude and didn't put the customer first. You lost a customer

I had a wonderful color experience with Taylor V.! She is VERY creative, thorough ( she had to be to cover all my grey hair), fun, friendly AND professional. This was my first time in and she spent some time asking questions about my color history, showing me options, making recommendations and helping me make an appropriate decision. She is a real professional. I highly recommend her. ULTA is Disneyland for Women! Just walking in makes you feel special! Add to that experience with a wonderful new hair color and your spirit will soar! Give Taylor a try! read more

This is the WORST Ulta and I love Ulta. I came in to purchase lipgloss because it was the deal of the day at $3 each. I also decided to take advantage of the buy 2 get 2 and I grabbed bronzer, eye gel sticks and primer. I get in line and wait forever because the cashier tells the customer you have Ulta Points do you want to redeem them. She has no idea so the cashier explains the program THEN the customer says I forgot something so she leaves to go get what she needs and the cashier still doesn't help me so I keep waiting. Finally it is my turn to pay and the cashier says this is a tester for bronzer we don't have any left. Are you kidding me?!?!? I just waited in line for 10 minutes so I told her to grab me something else and I will do the exchange later. Then she says you have 6 items and all Ulta products are buy 2 get 2. I respond with even the lipgloss that is $3 today because it's Thursday. Oh yeah it's Thursday she replies. It is sad when a customer knows the sales and the employee doesn't. What should have been an in and out visit took 20 plus minutes. I won't be visiting this location again. read more

I'm a girl. I wear makeup. I love Ulta. Love! But, oh my gosh. There needs to be negative stars for this Ulta location. Less than negative stars, because the service at this Ulta IS THE WORST I'VE EVER EXPERIENCED. After I was done picking up what I needed, I began waiting in line while someone was being checked out. The customer before forgot something so she stepped out of line -- and you would think that the cashier would help me. BUT NO - The cashier NEVER acknowledged me.... and blantly made me wait 15 MINUTES IN LINE. I had two items! She could have easily rang me up. Then... the cashier experience. Gosh. Not only did she tell me I couldn't 'purchase' one of my items because it was an 'exclusive' product -- I've purchased it several times before -- she put it behind the counter! On top of that, she DIDN'T EVEN ANSWER ANY of my questions about a product I was searching for. She told me that 'we don't sell those lip products' when I clearly said I was looking for an eyeshadow. Train your employees at this location, because it made me, a customer, feel stupid. That's the worst feeling, and so, so rude. If you want no customer service and want to wait to check out, go to this Ulta. For me, after this HORRIBLE experience, I'm about 1000% sure I'll NEVER be going back to this location. Ever. read more

Beauty Salon - Tricia did an absolute wonderful job with my partial highlight. She was very friendly and I will for sure be back again!