Beauty Salon - Tricia did an absolute wonderful job with my partial highlight. She was very friendly and I will for sure be back again!

FINALLY!! After searching the store for 20+ minutes and DESPITE the groups of staff standing around in circles chatting, somebody asked me if I needed any help. I did. This place is like a foreign country to me. I was looking for a new product that I have never used before. I shouldn't have to feel like I am interrupting their fun in order to ask for help. The dark haired, short haired, dark rimmed glasses, woman that helped me did it within 2min. She answered my questions, was able to help me compare and contrast and told me to keep my receipt in case the product didn't work out. It seemed she was the only one there helping other people and working shelves and not just standing around. She is the only reason they get more than one star. read more

Love Ulta. Stopped here while waiting for the traffic to pass on our way through Oregon. Bought 3 NYX (Buy 2 get 1 free) and a clearance tweezer. Whoo. I've never used an Ulta bathroom until this visit. Very clean inside, as I imagine not a lot of people are in and out. They even have Ulta brand products inside to test out! Body spray, lotion, and a couple other items. Fab. read more

I have seen so many negative reviews about the customer service here, I felt compelled to give a positive review. I have always found the staff to be very helpful and willing to listen to what I needed. They do not try to upsell you and that is very much appreciated. Today I had to call to ask a question to find a product, the name of which I did not know, and Christina really went out of her way to help me. She looked in my order history and when she wasn't able to find that she went to the shelves to see if she could find something that might meet the needs I was discussing with her. Excellent customer service over the phone when so many businesses make you feel as if you're bothering them by asking a question. read more

I thought this was a store men were never supposed to venture into... boy am I glad I did during the Christmas shopping season. The staff took their time and helped me pick out things that we not only style and colors my wife loved but they helped make sure they were her taste and matched her lifestyle/chemistry/complexion/sensitivity and my budget. We were even able to locate some great stocking stuffers for the girls (kid friendly and kid safe). The prices were surprising - better on somethings I know we bought at Target! read more

I just got done shopping at this ulta. When I first walked in I was greeted with a smile and I was welcomed. Got what I needed and checked out with jake. So polite. Thanked me for coming in, thanked me for having my coupon ready! Just really polite! Had a smile on his face. It was pleasant! Will come back just for the customer service! read more

Anyone with curly hair knows how important product is, especially in the misty damp NW weather. I am amazed every morning by the sheer amount of volume my hair has attained over night. My stylist recommended a few products that seemed to really help. Now, i just had to find someplace that carried them. I tried a few other supply places, to no avail. Products for curly hair are not really abundant. Yeah, you might find one, but it's never the one you are looking for. I was thrilled beyond belief to find exactly what I needed here. The store is well-organized and orderly. It's easy to find what you need. Everyone was friendly. It was an easy quick stop. :) read more

I am really surprised by the reviews at this location. This store ROCKS. They're very helpful without being overly pushy--and on the rare occasions that I don't like a product I've purchased, they've always taken my returns without question. Jayme (Jayme is AMAZING! I love her!) and Ariana are walking brand ambassadors for Benefit and I deeply appreciate their knowledge; employees like Kathy and Krista are always friendly, and I will let people go ahead of me in line just so I can chat with Eric at his register. (Eric is always so sweet and polite!) It's a great store--and even when it gets crazy busy, I've never felt ignored. Please keep up the great work, Tualatin! read more

This review is for the brow bar at ulta in Tualatin. I've seen Jayme the last 2 times and each time was a great experience! She actually remembered me and asked me about things we had talked about the 1st time (job, family life, etc) which I loved. It made me feel like she actually cared about me and that she was excited to see me. She is so easy to talk to, she's so sweet and also super funny! I always find small talk with my brow and hair stylists can be kind of awkward but not with Jayme! I absolutely adore her and I will only go to her from now on! And it's just a plus that my brows look great :) ask for Jayme next time you need your brows done!!! You won't be disappointed! I'm already looking forward to my next appointment! read more

I went into this Ulta to buy the the Too Faced Extreme Lip Injection plumper because I was all out and it's my favorite. Bought it, went to my car to put it on, and it wasn't what I was expecting. I noticed on the receipt that it said "Relaunch" so I thought maybe the company relaunched the product with a new formula. I went back in and asked the cashier if they had any other lip plumpers and she referred me to an older lady walking up with short, blonde hair. I told her I loved my last Too Faced product but that this one didn't seem to be the same. I asked if she had any other plumpers she could recommend. She straight up told me "no, not really. you should probably just go get real collagen injections" with a weird smirk on her face. Ummmmm. Pretty sure I didn't come to ULTA to get that kind of advice. She didn't offer to show me any other products. She said there was a NYX plumper and I basically had to beg her to show me where I could find it. After that, she just walked off. I ended up looking around myself and found many other plumper options but decided to just return the Too Faced product and leave. The next day I went to Sephora downtown and had a totally different experience. I walked in and was immediately approached by someone who wanted to help me. They made a suggestion for a plumper I had never heard if, took me over to try it and gave me a lot of information on it as to why they preferred that brand. I was approached by someone else who was just as helpful. I even tried their Too Faced Extreme Lip Injection plumper and, to my surprise, it actually worked! I bought both the Too Faced and Grande Lip product that was first suggested to me. I love Ulta which is why I am giving 2 stars instead of 1, but I won't return to this location. The customer service just wasn't there. I don't need my hand held but I do expect a little bit of help when I ask for it, instead of insensitive, unrealistic and smart-ass suggestions. If I wanted to pay $600 to have needles jabbed into my face the last place I would be is Ulta looking for $20 lip plumpers. read more

This place has horrible customer service!!! Apparently if you do not look like you are wealthy and drive a foreign car the manager doesn't have time for you! I went in with cologne I received for Xmas to exchange it or get a gift card to look for something else and the manager Liz was very rude to me I have never shopped there before and just opened an account with the store that day and the manager tried to tell me that they couldn't return it because I've done two returns there recently when I have never shopped there and both of the other two employees knew that was to be true because they just made me an account and the real problem was that the cologne cost $61.50 and they won't let you do a return for more than $60.00 so I simply asked if they could return it for $59.00 then, and the manager was very short and rude saying we are not going to manipulate the system??? When I'm taking less than what my family member paid for the cologne and I just wanted to exchange it I don't understand and I asked the manager why she was being so short with me and she said because she's trying to help another customer like I didn't matter! I've never heard of a store that won't at least let you exchange a Christmas gift that's unopened and still in the original packaging. Do not shot at this location! Horrible management and customer service. read more

This place is the worst place to get a hair color. They tell you it is a process.What that means is to keep going back to get the color you want and spend hundreds of dollars that some other place can do in one sitting for much less. To make matters worst, they can NEVER get it right so they have to tell you to come back! BEWARE x a thousand!!! It is all but corporate culture that leeches every customer out of their hard earned dollars for corporate profits. My daughter and I had a color at the same time....BIG mistake. I should have waited to see how they operate. While there, one of the managers talked to the one of the employees to step-up selling products as they have quotas to make. They were also talking about regional competitions that they have to compete with as who makes the most for the hairstylists. Good grief!!! DO NOT GO TO this place unless you want to be VERY disappointed and spend a lot of money. read more

Poor attitudes and some snarky staff. Which is a real bummer that this has been the majority of my experience at this location because there is one or two girls working here that are really friendly and helpful and it seems they're always busy, which is a bummer when I have questions as I am pretty lost in the world of makeup. When I've asked the other staff I get a blank stare and a "what do you need help with" almost as if I'm disturbing them with being a customer. It's a bummer to work retail I get it, but you don't need to treat even the good customers like they're the bad guy. read more

The other day, I decided that I needed a facial since I hadn't had one in a while. Although I have clear skin, I wanted a good refresh before summer. There is a wide variety of facials that the salon offers, anywhere from 10 minutes to 90 minutes. I booked an appointment with the skin therapist, Lauren, for a 90 minute facial and microdermabrasion. I arrived at my appointment early and Lauren was able to start my facial a little bit early which was great. She was so sweet and very easy to talk to, explaining each step of the facial and letting me know what parts of my skin I should focus on and recommended some new products in addition to the ones I'm using now, but did not pressure at all to buy a product with the facial. My skin felt AMAZING afterwards and I walked around shopping the whole day with no make-up on! Lauren is amazing and I would definitely recommend booking a facial with her. read more

Updated to say that I still go to Sarah all this time later but she relocated to Picasso salon in Lake Oswego! My review was more for her than Ulta - I will follow her to whatever establishment treats the stylist well enough to stay! read more

I've shopped at several locations Since they opened in Portland, west side. I'm a very frequent shopper so they know me by now. The staff is always welcoming and helpful. The return policy is generous, the reward points add up quickly, I have $625 in free money by mid-year. The stylists are also helpful and friendly, knowledgeable of hair care products. My daughter loves her Hair Stylist. Normally my experiences are good. The cons... Sometimes the sales floor staff gets busy doing makeup/brow applications that nobody is available to ask specific product questions. I've had some staff follow me around like I'm stealing, especially when my daughter/me are there long times. That's annoying especially when I'm buying over $500 in products, my shopping bag clearly indicates this. Some managers have had attitudes, I don't know why. Overall, I love Ulta and use my free reward money there instead of my credit cards at Nordstrom & Macys for identical products! read more

Very friendly employees. Store has several product lines but the store doesn't feel overly packed!! Prices as good or better as what I found online. Great selection of the makeup brand I use. Will definitely be back! read more

I needed something for dry hair last product they recommended to give my curls a lift dried my hair out. She went to the hair Salon and they were to busy to help. Why do they sale the hair products if the can't help you :( read more

They have everything so that part is great, but the employees there to "help" are always rude, always judgemental and NEVER listen. If you tell them what you like I guarantee you they will argue that you are wrong. Always leave feeling bad about myself. Terrible customer service. read more

We will never go to this Salon ever again. First of all, Elydia talked my daughter and I into products we do not want, but insisted we needed. While my daughter was getting her hair done, she "insisted", and I do mean "insisted" she get a gloss. We don't know what a gloss is, she acted like it was to brighten her color of her hair, which is blond. Then she proceded to say the color of her hair was "o.k.", but needed something to make it "pop". Not knowing what a gloss was, she said yes. BIG MISTAKE!!!!!! She proceeded to put a mousy brown color on her and then charge her $50.00 bucks for it. Well we will never go into that place ever again. They lost our business. read more

Sadly, I paid $200 and left with ORANGE hair when getting highlights at their salon. My stylist made it sound like she knew what she was doing. I guess not. And this was supposed to be the master stylist! For $200, it's worth going to an outside professional salon. All comments I've received were, "Omg.. who did your hair?!" (And not in a positive way). And to make it worse, my hair was cut unevenly at the front - the left side is longer than the right. What a terrible experience! read more

Shout outs to the lady at the checkout that was upselling her ass off and saving all of us in line extra money by scanning coupons they had and none of us took the time to find. THAT is how you make repeat customers!!! read more

I get my hair cut here every 5-6 weeks at the salon, and always have a good experience. I buy all my makeup here as well and staff are always helpful and friendly, not overly pushy but available if you need. read more

Okay, so I hope I can do 2 reviews. But basically, this review is for the brow bar. (I'm going to write a raving one about the salon, so if I can't write two reviews, just know that the salon is honestly phenomenal. The one who did my hair is the salon manager- it was a couple of weeks ago, so I can't remember her name- but she was great!) In terms of the brow bar, however.... I just wasn't impressed. I feel bad writing this review, because she clearly had the best intentions, but she wasn't really able to help me out in any way substantial. I'm someone who goes to a professional more so for help than for the convenience factor. So if you're looking for help on shaping your brows, I wouldn't recommend going here. She gave me more advice about products to use than anything, when what I really needed help with was the shape (I've tried like every product imaginable, and have the same issue with all of them). Also, she didn't offer tinting (which I know wasn't her fault), but still a huge bummer! read more

Lindsey was amazing! Definitely go to her for skin care, made me confident in what I'm buying and that it'll do my skin some good! Definitely worth the drive from Portland. read more

I will never understand this place. The only cashier didn't know how to do anything. Two other employees stood behind the register counter without offering to check anyone else out in line. One person buying 2 bottles of perfume took 10 minutes. I left. I don't need a Chi hair straightener that bad. So much for a quick errand. read more

Worst customer service. The manager is horrible. Walks around with a superiority complex and badly done eyelashes.

Love the store, not the salon. I had a great first experience awhile back at the salon. However the last time I went, it was like night and day. They were very unstaffed, rushed, and had double booked their clients. My stylist was running between the two of us the entire time. I felt bad for her! Also it was dirty- hair all over the floor and on the chairs. The hair washing bin where foils are removed and hair washed was unsanitary. I watched as one client was told to move to another washing station, while the next client sat and stuck her head in that same sink which still had foils, hair, and product in it! Won't be going back. read more

FYI-in regards to the salon, not the store...Nothing terrible, just nothing wow. My hair turned out fine. The price was fine. I waited a long time after I arrived on-time for my appointment. The stylists were friendly. I enjoyed some quiet time under the dryer reading US Weekly, which no kidding, is a real pleasure for this stay at home mom. read more

If I could give zero stars I would. I was mistreated and completely disrespected by the girl working at the register within 5 minutes of being in there. All I wanted to know was how much were on my gift cards. There wasn't a line because the store was almost empty. So no, I don't need to stand at the end of the non existent line to ask a simple question. Zero customer service skills. Don't waste your time and money here. read more

Granted I only buy very specific things at ulta because I don't love their prices but I needed to return two items that I paid 26$ for. Yes I could not find my receipt but they would only give me $10 back even with my ulta card. Just another reason to not shop here. The cashiers defense of company policy repeated about ten times certainly didn't help, in fact really just made the situation worse. Just the final straw. read more

I love Ulta! I buy most of my hair care products from there. They have Alterna Caviar, which is my favorite brand. They allow us to use their handy coupons on these items, too! read more

I was worried going into a makeup store I would be judged and receive no help but much to my surprise Stephanie was the first to greet me with a smile and offer to answer any questions I had. I replied I need my husband to look at me like "wow my wife is hot." She took on the challenge and wow did she she go above and beyond. After teaching me how to complete my new look she walked around the store and gathered up my multiple items for me. I couldn't be happier with the help I received from Stephanie. I feel so much more confident and I can't thank Stephanie enough! read more

Good selection, clean store, got a lot of new items to try. The only downer is the employees, didn't act like they wanted to help anyone out. A nice lady at the benefit tried to help me but wasn't sure how to answer my question about Marc Jacobs products. Cashier was very sweet while ringing me up and gave me tips about the products I was buying. Would go back but only if I know about the products I am going for. read more

Had my hair done here for the 3rd time by Hope, the Salon Mgr. This woman is an incredible stylist & very professional. I love the changes she brought into this place over the last year, staff is consistant, great brow specialist. Overall, very good service here, think I'm gonna stick with this place for my haircuts from now on. read more

Out shopping and Gabby was amazing. Knowledgable about all the products and did an amazing on my girlfriends and I's makeup.

I had be searching for a specific eye-shadow palette for quite some time, being that it's sold out almost everywhere. I was almost out of hope, called Ulta, and they had it in stock! The staff was kind enough to hold it for me, and they were very helpful when I arrived to pick it up (and shop around for a bit). The store is very clean (which is always good to see with all the cosmetic samples out for customers). Overall, I'd recommend this store as a great place to shop if your'e looking for a variety of brands and options. read more

I love this Ulta,the staff is always kind and helpful.They always try their best to help you and find what you're looking for.

AHHHHHHH I LOVE THIS ULTA SO MUCH! So I went her with my mom and my friend and we were having a fun makeup day. This Ulta is awesome because even though some stuff is pricey, they have a cool selection near the back of the store for less expensive items if your just looking to look around and get a couple things but you don't want to spend your whole wallet. They also usually have really cool sales near the back in the eyeliner selection which is nice. But of course Ulta is a place of makeup and makeup Is expensive that's just the way it is so get used to it. I know that sounds harsh but it's true... but not all makeup, just in general makeup is expensive. Don't worry though they're prices are super reasonable, but like I said if you don't want to spend a bunch and are looking for something less expensive and good quality, they have a cool section for that and not just that, the staff is super nice and will help you. Another great reason I recommend this Ulta is that there store is very organized like I'm taking super organized. The reason I find this organized is because, everything is categorized by brand, price, type of material, type of makeup, weather it's hair or shampoo or cleanser it's all got its special place. Yes when you go near the middle of the store it feels like a maze of makeup and you have to find your way through the isles hahah .... don't worry I'm over exaggerating but the signs, workers, and customer service make it very easy to find your way to what you want. The helpful staff will not stop till they help you find what your looking for, they are extremely nice. Even if your very picky with makeup, you can have a conversation with them and they'll recommend items that work for them on their face and also tell you what's best for your face and your skin type. This lady was very nice she asked me if I needed any help and I said I think I'm good and she said if I ever need anything let her know, she occasionally checked in on my mother, my friend and I to see if we needed anything at all and was making sure that we had a lovely experience at finding what we need when we need it. This is amazing costumer service and it wasn't just her it was the whole staff. Your probably thinking I'm over exaggerating or adding on things to make me sound cool or whatever but nooooo I'm promising you if you go here you will have an AWESOME time too. Haha I know I sound crazy but if your a makeup enthusiast or a makeup geek like me it's a candy store for makeup lovers or like when your a little kid and there's a toy store, you jump up and down with excitement, this is that feeling well at least for me. I was really happy going into the store and even more happy waking out of the sore this place is super cool and I totally recommended it for a fun makeup day!! Trust my word and go treat yourself! read more

Beauty heaven! I had been looking forward to checking out this store, since I don't have one in my area. And it didn't disappoint. Very nice selection and the staff was very helpful. Really easy location to get to also. If we move here..this will be my Ulta! read more