Last month I accidentally left my husband Cartier sunglasses on the counter of Ilia cosmetic aisle. A very expensive pair. I phoned and personally went on location, not only the store counter manager did nothing to help , she was very nonchalant about it. And I know for a fact that whoever stole it will never gave it back. Didn't offer to look at the surveillance cameras. I'm sure if they did I would have found the culprit. But be assured that the Vallejo Police is on it now. And I will NOT drop my complaint until it's found. This is not the type of store i would visit any time if not ever. So dear customers be aware of the people working there. Either they will wear it or sell it. The lot of you !!Despicable human beings!! read more

I don't Yelp casually. I Yelp like a comet: rarely, loudly, and only when something in the atmosphere is either gloriously wrong or unexpectedly right. This was a full-blown right. Friday night, I walked into the Ulta in Vallejo thirty minutes before closing. Yes, I was that person. The one you expect to be met with the ceremonial glare of exhausted retail royalty. I braced myself for the silent judgment of "we have lives, please leave." Instead, I was greeted with genuine kindness by the security guard at the front--and just like that, the entire gravity of the place shifted. The store suddenly looked cleaner, brighter, calmer. Like a well-run spaceship instead of a retail battlefield. Then came the staff. One associate greeted me with warmth, humor, and real human energy. And then another--she knows who she is: black Coach frames her mom got her, movie-star gorgeous, and operating at a level of helpful that should honestly require a cape. She didn't just help me find products in-store, she tracked things down online too. Professional. Sharp. Kind. The kind of competence that makes you pause and go, "Wait... am I in a commercial?" At the register, more of the same: sweet, funny, welcoming. They somehow made me feel completely at home despite the fact that I looked like a bridge troll who had lost a mild argument with life. For context, I worked at MAC Cosmetics for six years. I know what one three-hour shift on your feet does to the human soul. Yet everyone here looked fresh, upbeat, and genuinely happy to be there. This might be the best-looking, best-attitude Ulta crew I've ever seen--and yes, that includes the security guard. This was easily one of my top three shopping experiences, ever. You don't get service like this anymore. I actually caught myself wondering what Ulta is paying these people, because with attitudes this good, they should be earning nine figures and a small parade. 10/10 across the board. Shop at this Ulta. Ulta gets the credit--but someone in corporate needs to show up with raises and a trophy. read more

I wandered in today just to see what was going on. There were some nice sales (about 30% -ish) but even though it was from my favored brand, it wasn't the specific product my hairdresser recommended. Sigh. I found said product not on sale. But sadly it hadn't been on sale anywhere else so I succumbed. Compared to my last visit the store was hopping. Most of the staff was working the registers. My staff member was delightfully charming as we made small talk about shampoo and quality. read more

Ulta Beauty - IGK Beach Club hairspray - Cosmetics & Beauty Supply Near Me - Vallejo, California

Love to get otc and higher brand makeup in one place on a discount. Even though I buy the basic like foundation and mascara on the regular, every once in a while I'll splurge on some fun stuff like I did today. Got me some press on nails for easy date night or girls night out. Lip gloss and some concealer. Plus a free gift for buying Maybeline products I got a cute new makeup carry tote + 3 dollars.... My local makeup getaway..with easy access bathrooms! Ciao for now. read more

Ulta Beauty - Purrty nails - Cosmetics & Beauty Supply Near Me - Vallejo, California

Fatima was so much help to me ! I went in today with no clue on what to get. I don't usually wear makeup and was unsure on what to purchase. Fatima helped me soooo much She was very patient and extremely knowledgeable on the products. I'll definitely be back Bc of her. She completely took the stress off of me trying to figure this whole makeup thing out. I felt so confident leaving with my products that she recommended. She not only showed me the best products she apied them on my face so i could actually see for myself. Then went out of her way to label each item for me so I would know what to apply first second and third. I just want to say "thank you Fatima" read more

I like this place to buy some make up and some fragrance too. They have a lot of things in here like flatiron, curling iron and blowdryers and some skin care too and it's expensive but it's worth it if you have the money. read more

Shout out to Fatima for all her help yesterday! She took her time showing me products that would benefit my skin. She wasn't trying to upsell me either like a good number of retail workers do. She definitely knows her skincare ingredients and benefits of them! I ended up purchasing the items she recommended! She also applied a new non comodogenic foundation on me and was excellent in skin color matching. 5/5! read more

The only place I ever buy makeup and hair products is Ulta. They have almost everything that you need and you can try it and if it doesn't work out, you can return it love that. Staff is really nice and willing to work with you. read more

I love Ulta beauty but the ones near me aren't that big. This one is huge. So huge that they suffer from the "too many choices" syndrome that plagues so many of us. It's the largest I've seen and my gripe is that each aisle is crammed tight, especially now that the holidays are here and the holiday goods are out in force. I was looking for hair accessories, and the one thing I was looking at didn't have a price, nor was it on a hook with pricing information. Things seemed to be on hooks but in the most random placement. But, that's OK. I took a picture to look for it in my local store. But, all in all, it wasn't the worst trip ever. read more

Ulta Beauty - Makeup and such... - Cosmetics & Beauty Supply Near Me - Vallejo, California

I was on the search for a specific lip gloss and went into multiple stores and finally started calling around and found one in stock at Vallejo. They held it for me which I super appreciated. When I arrived at the store. I did some shopping I was offered help multiple times, everyone was so pleasant and nice. The store was clean fully stocked and organized. It was easy to find what I wanted. Also, all the employees were so pleasant and nice. I would totally go out of my way to shop at this store. read more

Great employees and all sales associates are very skilled with helping you choose your products. I highly recommend this Ulta. read more

0 stars! I had a horrible experience with the experience manager. While I was doing the return she had a lot of unnecessary attitude. On top of that she threw the receipt at me. This behavior is disgusting and unacceptable. I will not be returning to this Ulta. read more

Management here needs to find a new career. They have no business being managers!!! I scheduled my mom a make up appointment 2 weeks ago with Sammie. Got a text reminder yesterday for her appointment today. Got there at 10:45am to be told that she does not have an appointment. I was told that the person that made the appointment does not work there anymore and that they do not have access to her schedule??? Am i missing something??? An employee left the company but management has no control or access with her appointments??? Remind you i got a text reminder for her appointment!!! Managers go find a different job!!! You guys are not fit to manage anything!!! Im sorry ... read more

I just love how intimidating it is to walk into a cosmetic store and fit right in. I appreciated a group of employees having a meeting in the middle of the store. No eye contact, no acknowledgment. Must have been a life changing conversation they were having. Luckily the cashier was nice enough (hence the extra star) to help me with my purchase. I should have walked out, experiencing such unprofessionalism but lucky for all, I really needed a lipstick! read more

This review is for Jan Marie at the hair salon. Decided it was time for my girls to get a haircut so I checked out Ulta. It was so easy to book online and I was able to find back to back appointments, the same day. I cannot say how pleased I am with the service and professionalism of Jan Marie. She allowed all of us to sit in the hair salon chairs since she was the only one working at the time. From the beginning she was sooo sweet and gentle with both of my girls. She made them feel comfortable and made sure they felt ok during the entire process (making sure the water was warm, when blow drying that it wasn't too hot). The girls felt so pampered by her. Jan Marie took her time with each of my girls, asking each time if I liked the length and trimmed it more if I wanted. The end result was perfect. My girls loved their hair. They even went home and pretended to be hairstylists lol. I would definitely take my daughters back to Jan Marie! $20 for a kids haircut was such a deal! They get a wash, cut and blow dry! I took my daughter to Supercuts last time, literally to trim the bottom of her hair and it cost me that much. No wash or anything! read more

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Ney was so great helping me with my exchange ! I love Ulta's policy for exchanging as i have very sensitive skin and sometimes things just don't work for me . read more

The store hours listed are incorrect! I went there on a Saturday morning at 9 AM and they didn't open till 11, yelp listed that they're open at 7 AM which is completely wrong. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vallejo, California

Horrible Service. Incompetent workers that don't want to work. Only wanted help with finding red lip stain. They were not knowledgeable at all. Was then told by the manager that Sephora has a good one that I can try. read more

Makai is the absolute BEST ‼ She did my color match in 2 seconds flat It's perfect.....She's very professional and now I'm calling before going in because I want to make sure she's there‼ Very informative and an overall asset to ULTA VALLEJOperiod read more

the worst experience!! first of all the security guard really!!! he kept following us as if we were gonna take something... hello news flash i have money and hello why would we. then he kept looking at my daughter as if she was hello!!! no because i can pay for my stuff!!! then the girl at the register hello rude as in we weren't done with our transaction but oh she rudely left and helped the other guest without ecen asking if were done with our purchase!!! i shoukd have know better to go to ulta in vallejo. i rather go elsewhere. read more

I love this MAC! Quick, efficient service and all the artists are really friendly. I had an especially good experience today with Khamille. She took extra time to make sure all the products I got matched my skin, and gave me several concealer options so I could pick the one I liked best. Khamille and we had a great conversation, that's what matters most- good customer service and making your customer feel appreciated and acknowledged. I've had bad experiences at other MACs where it takes forever for someone to even look my way, but she was always on it and it's something that I really appreciate. It's a little out of the way for me being that I live in Vacaville, however I would make the drive out here anytime just because of the pleasant experience with Khamille. Keep up the great work Khamille! read more

Unethical!! I visited Ulta in Vallejo today looking for a Milani product that Target no longer carries. I found the last two and was excited. I noticed the caps were BUT one was CLEARY lighter in weight than the other. YOU could see the product was half full. Here's where wHERE it goes, Left!! I will NEVER SHOP THERE AGAIN. I tell the sales representative about the significant weight difference, and she too notices that one tube has more than the other. I tell her I've been to several places looking for the product so I want them both but not without a discount. She says we'll actually I need to mark this as a defect. I I speak to the MANAGER. The manager comes up and again notices the weight difference and says it was because they have different caps..(Any excuse is a good excuse) I say NO you can take both caps off... the weight is different. She says that because there is a seal on the product, she can't mark it defective! NOW AT THIS POINT IT BECOMES AN ETHICAL MATTER!! I ask WHY WOULD YOU FEEL COMFORTABLE SELLING SOMETHING or even PUTTING IT BACK ON THE SHELF KNOWING THE PRODUCT IS NOT 100%. SHE THEN SAYS ..ILL GET IN TROUBLE FOR MARKING THE PRODUCT DEFECTIVE WHEN IT is SEALED She suggested I WRITE a Letter to THE BRAND. AGAIN.. SO YOU ARE TELLING ME YOU FEELING COMFORTABLE SELLING something You know is not full . 1oz vs. 2oz at the same price. And "get in trouble how?? STOP SHOPPING AT PLACES THAT GIVE A RATS AZZ ABOUT THE CONSUMER. MALANI TINT 210...DONT BUY . 15 MIN OR LESS TO GET TO FAIRFIELD OR CONCORD . SEPHORA IS A BETTER OPTION SHAME ON YOU ULTA. Not helping Vallejo's reputation at all. I will Write a Letter ..to the general manager of Ulta. I'll order from Amazon in the future read more

I had an Ulta employee help me color match my foundation and concealer. Unfortunately I did not catch her name. She was helping me choose the best products that would fit my needs for a wedding that I was attending. She was so nice to even label the products for me so I could remember the order to apply. I found this to be very thoughtful. As someone who has a harder time to ask for help, especially for makeup, this visit in particular made me feel so welcomed and seen. read more

Advertised as a "one stop shop", Ulta Beauty is almost literally just that. This company brands itself on offering a positive beauty experience for skin, hair, nails, makeup and much more. This location offers many in store services such as: M.A.C Makeup counter and products, Dermologica facial booth, Benefit Brow and Wax and full service hair and nail salon. Honestly, I have only visited the Benefit Brow and Wax bar. The service is beyond AMAZING. I book appointments with Ashley. Her skills with waxing has made me a forever customer. All of her services left my skin looking and feeling great. She even offers to fill in the brow after servicing. She is highly knowledgeable on taking care of the skin during and after waxing treatments. I would suggest if you want to try her services, call in to schedule an appointment. The beauty advisers, provide good service. I am always greeted upon entering. There never seems to be any shopping bags available for use. Always ask for one if there aren't. The beauty store is well kept. Products are organized in most parts of the store. The drug store side needs to be reorganized, as well as create new testers. I notice that some products are opened and swatched. I wish their fragrance aisle was fully stocked. The Daisy perfume roller balls are never available in store. I hesitate to purchase the full bottle, because I tend to carry my fragrances around during outings. Ulta Beauty in Vallejo will be my favorite location to visit. As long as my products are avaliable in store, I will be shopping there. read more

Hands down the BEST Ulta experience I've ever had in my life, thank you to MAKAI!! (I hope you see this and know how thankful I am!!) Makai saved my life!! I came in panicked about what products to use to revive my dead, damaged, bleached hair... and Makai took so much time to really explain to me how to address the issue as well as giving me a wealth of knowledge on so many different products. I'm so grateful and want to emphasize how much better I felt leaving the store with a massive bag of products to use and try. All of this while my toddler was running around touching stuff but the positive experience outweighed any stress I had and honestly boosted my mood! I'll definitely update my review and hope to see Makai there next time I come! I definitely know who to turn to from now on when I have any kind of questions :) so thankful. read more

I booked a haircut yesterday, with Breanna. I haven't had a haircut in a while as I am very hesitant to let anyone cut my hair but it was long overdue! My hair reaches past my butt! Attached photo is what I wanted. Long flowy layers. I left there with a choppy layered haircut that has no flow, it's layered but they don't blend well. When I tie my hair up the front layers come out of their hair tie like bangs. They don't look like curtain bangs like in the inspo pic at all. I just wanted to get out of there I was so disappointed & wanted to cry. No point in arguments what will she do? Glue it back to my head?? Now I have to live with this haircut into my hair grows back long enough to somewhat style able haircut. read more

Ulta Beauty - The haircuts she gave me - Cosmetics & Beauty Supply Near Me - Vallejo, California

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*This review is on the salon... Specifically- Thelma* I was in desperate need of a stylist that could fix my over-processed, "blorange" disaster. I found a gem when I decided to book an appointment with Thelma. She took care of my hair as though it were her own. I had previous damage and breakage when I came in, and she tended to those areas with gentle TLC. I ended up needing a color correction, which took about 7 hours the first session and another 2.5 hours a few days later. Being this was my first hair service that ever took that long, I have to say it was a looong process- but Thelma's warm, personable, and positive attitude made it so worthwhile. She was professional and informative, which is very important to me. She also put extra thought and effort into making sure I was happy with the results. My hair color is now hashtag *goals* and it made my experience a whole lot better when I was able to apply the "25% off your first hair service" deal. Bottom line, I am 100 percent happy I booked my hair color appointment here and I will definitely come back. read more

Ulta Beauty - Color correction by Thelma Rose - Cosmetics & Beauty Supply Near Me - Vallejo, California

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Went there today to get some hair slicket gel . I was a approached by an employee asking me if I needed some help and I said yes you have what looks like 30 different brands of shampoo, conditioner products, and I've used Paul MITCHEL's hair slicker before I was looking for something similar to it or something you would recommend. She acted like she did not have the time of a day. The store was empty. All she did was tell me that PAUL Mitchell's is the only one they have. I was talking to her ask her what kind of training that she had and she walked away from me while we were having a conversation Was trying to understand some of the products and she was the worst of the worst. I would give her an F. I looked around and saw many other brands to choose from, but I was unfamiliar with them. There was nobody to help me so I just went with the Paul MITCHEL. I went up and asked the cashier where the manager was. She was very helpful the cashier and when I met the manager, she was very helpful. Also, I told her about the situation and the fact that I was corporate regional management And I had up to 75 stores and actually the store that I was in used to be one of my stores so I'm used to retail and I've been in the hair business for many years and I was familiar with HAIR but I couldn't get any help whatsoever out of the other employee Like she was afraid to talk to anybody at a fast food restaurant where she could work in the back and not see anybody. The manager was great. The cashier was great. This floating store employee was terrible and absolute F complete failure.!! read more

Happened to be in the area to run an errand a couple weeks ago, and I had no idea they had a benefit brow bar here.... Ashley A. did my brows and did an incredible job, definitely only going to come here when I'm around the area!!! She is a gem, super delightful, and has great energy!!!! Thank you Ashley A!!!! You're awesome!! Can't get over how amazing of a job u did!!! read more

Ulta Beauty - Ulta Benefit Brow @Ashley A - Cosmetics & Beauty Supply Near Me - Vallejo, California

This place needs to get it together. Listen, this is an ulta in vallejo, not a boutique in Beverly Hills. We need you to act like it. The place is always a mess, there is always a long line, the store is always musty because the "guests" walk in and spray a ton of perfume on top of perfume and leave and come back and put more on and let's not start on the way they mixing the scents. There is no HVAC in that area for as much perfume that people use in that small area. And the salon is a huge joke. Don't go there if you are looking to get your hair done right. Or at all. The appointments are 3 - 4 out because they are grossly understaffed and under qualified. But that doesn't stop them from charging you like they're qualified and bursting with people to pay to work for them. This place is a mess. Run to Panera. Save your money. I gave them two stars because I like Panera and they're close to them. read more

Bryanna is awesome, she saved me!! I am African American and had a negative styling situation at another ulta location where my hair wasn't finished, and Bryanna swooped in to the rescue! She did a fabulous job flat ironing my natural hair, she was efficient, knowledgeable, and thorough, and it came out gorgeous! She even took extra care to make sure it would hold up well for my outside date by the water with my husband, and it did! I also liked that she and the whole shop were very safe, wearing masks at all times. I appreciate the easy way to book online appointments and the pleasant feel of the shop. It is so nice to find someone as talented and professional as Bryanna! read more

Staff is friendly and always Greets customers as they arrive. They often do not have either the product or the color of the product that I need. Not sure I these items are just really popular or if they don't keep a lot of stock. Customer service is helpful when you have questions. They do have a hair salon but I have not used it. The store is a good size and conveniently located. read more

Overall the staff was nice but seemed lazy to go in the back to get more beauty bags. I spent $130 and to my understanding you get a bag with alot of products inside. They told me to come back the week after to get it because they were about to close in 15 to 20 minutes. I went in on Thursday only to get a bag with Ulta wipes and a ulta small lip gloss. Wow!!! My best friend went to another Ulta and she was showered with products in a cute bag. Im highly disappointed. While going to pick up the bag i spent another $85 to get a small red Mac bag with nothing in it. I love make up and i deserve my free products. I spent good money in this store to not get really nothing. read more

Ulta Beauty - This is what you get for spending $130 - Cosmetics & Beauty Supply Near Me - Vallejo, California

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I went in for a haircut for my daughter with Yesenia! The children's haircut comes with a free wash and blowout all for $20! Yesenia was very patient and worked great with my daughter who wiggles around a lot! My daughter wanted color in her hair so she helped us pick out a spray in color and applied it to my daughters hair so the experience was just want my daughter wanted! Thank you for making this a pain free experience for us! read more

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I visited the MAC in this store because I needed a last minute full face. Khamille took me in her chair with no hesitation. her energy was great and she did my face in such a timely manner and it came out so beautifu! she is so kind & talented! the manager was nice too read more

Walked in today with some seriously....SERIOUSLY damaged yellow and silver ish hair (my own doing...)...was really expecting to leave with a super short haircut but Raven saved me! Well...my hair anyway...she took a lot of time toning and correcting the color Gave Me a lovely haircut that isn't super short and all while being super gentle, I'm tender headed so that's a big deal for me. I'm going to post an after pic but really wish I had a before to show what an amazing job she did... PS- she's super sweet and a joy to chat with. I'll definitely be back. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vallejo, California

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My hair was in desperate need of attention thanks to Covid neglect, so I made an appointment at the Salon with Yessenia. I have had two appointments with her, first for a fresh cut and second for a refresh of my faded color. I am so happy with the results! Yessenia really listened to what I wanted and has already been a big help on my healthy hair journey. She cut my hair exactly how I wanted and offered services based on what my hair goals were that are great for me. She also recommended great products for my specific hair needs. I am excited to see how my hair continues to improve thanks to Yessenia's help! read more

Ulta Beauty - Haircut from first appointment - Cosmetics & Beauty Supply Near Me - Vallejo, California

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Great Hair service with Jocelyn! She's attentive to details & patience. I look forward to another hair appointment soon

Good selection of products with a range of price points. However, my low rating is due to the horrible customer service. I am never greeted at the door. I am never asked if I need help finding anything. All of the employees are hanging out with each other having personal conversations instead of trying to actively engage the customers. When I finally ask for help finding things, I am given the run-around and it is obvious they feel inconvenienced by questions. This has been my experience at multiple Ulta locations. It makes it pretty frustrating to shop here and I usually end up leaving without anything and decide to purchase it online from the individual brand instead of supporting a company with such lacking interest in customer service. If customer service isn't an issue for you, they do have a great selection so give it a go. read more

Never had an issues until recently. I understand this store must be a high theft one after my experience. I spend several hundreds a month not only for myself but for my family as well. I went in here on my day off to do some shopping and brought my mother to treat her to anything she wanted. To make a long story short, My mother and I were followed the entire time by security (which I don't really mind because I wasn't stealing) however it did upset my mom. Then when I went to check out the cashier acted like my account wasn't mine because I had almost a hundred dollars in Ulta bucks and made me show my drivers license. The whole experience was very uncomfortable. I now plan on shopping at Sephora and boxy charm. Your loss Ulta. Pssss... ladies boxy charm is awesome you can get most of the same items at half the cost. I wish I had been insulted sooner. read more