Never had an issues until recently. I understand this store must be a high theft one after my experience. I spend several hundreds a month not only for myself but for my family as well. I went in here on my day off to do some shopping and brought my mother to treat her to anything she wanted. To make a long story short, My mother and I were followed the entire time by security (which I don't really mind because I wasn't stealing) however it did upset my mom. Then when I went to check out the cashier acted like my account wasn't mine because I had almost a hundred dollars in Ulta bucks and made me show my drivers license. The whole experience was very uncomfortable. I now plan on shopping at Sephora and boxy charm. Your loss Ulta. Pssss... ladies boxy charm is awesome you can get most of the same items at half the cost. I wish I had been insulted sooner. read more

Sad. Sad. Sad. I was just in the store (3/1/19 11:39am) there is a pack of women at the entrance that don't speak when you walk in. So welp, guess I'll find what I need. I'm wondering around the store finally, a kind girl comes from behind the counter and asks if I need help. She helps me get the two products I was looking for. I walked around a bit more and headed to the register. The pack of women held there gaze my way. No smile. No hi. No growl. Just looking. I get to the register to check out. She was nice. Then I walk out the door to leave. The pack of women women did not say one word! No smile, no hi, no thank you. So I decide to be the bigger person and tell them to have a good day. Not one response. Not one. I get that they are probably used to people stealing ... I get that. So the pack of wolves at the entrance would have better luck spreading out and speaking to customers as they come in. Call yourselves beauty ambassadors. Market it as everyone gets there personal help with shopping. Shake a hand, make direct contact, that certainly would discourage theft. Be creative. It was just so uncomfortable for me in there, I won't be back. read more

Submitted an online order and called a few hours later because I was not given an update on my order. Whoever answered the phone informed me my order would be ready in the next 30 minutes. Shortly after , I got a text stating my order was cancelled, I called back to find out why and was informed the items were out of stock. How LAZY can you be to physically walk over there and check Instead of checking your horrible inventory which clearly does not have the right information. The checkout line and where the item is supposed to be located is not even far apart and the fact that their employees are too lazy to check is a shame. read more

I made a hair appointment by phone and when I got there they didnt have my appointment. Then the manager saw my name and accused me of hanging up on the person who answered who was "going to tell me" that she could take me 15 or 30 minutes later. As a business owner and nursing mom of 2, I am frustrated that I now dont have my hair done for tomorrow's presentation. Nothing about her seemed managerial or even presentable as a hair dresser. Will not go back. read more

Came by for the buy 2 mini urban decay products get 1 free. The place was clean and I was greeted when I came in. I got 2 sprays and 1 eyeshadow primer. The eyeshadow primer is definitely the best one out there! I always get the best color pay off when I use it. Waited in line for a few minutes until o was rung up and on my way. Happy they had what I came there for! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vallejo, California

I was racially profiled!! I never usually write reviews but It was my first time at this Vallejo,ca location. Here I am 7 1/2 months pregnant shopping with my two children yet the security guard is following me and staring me down thinking I'm trying to steal!! No boo boo I have money and don't need to steal. Mind you nobody even offered to see if I needed help. Clearly I looked lost trying to find what I was looking for, everybody was just standing around. I eventually found what I was looking for with no help from the employees. Horrible customer service. read more

If you want to come to this ulta, you better already know what you're getting and done your research. I had to walk all over the store to find someone to help me. And when I do find staff members, most of them are just standing around in groups and chatting away. When I got the chance to pull one aside to ask for recommendations for powders, the girl was just naming brands without explaining why she's endorsing any of them. The service is always just a hit or miss, some know what they're talking about and can eloquently sell a product and some just knows how to recite the brands they carry. read more

I bought a Mac product and the deals it's get something from Mac over $30 and you get make up only for 30 minutes that's what they told me, I went there and the employee only did eyeshadow and eyeliner for 15 minutes horrible job the eyeliner wasn't even straight, this morning she woke up with no desire to work, it was an "makeup artists" from Mac red hair with pink fringe. if the store offers this they should make sure they actually do what they advertise!!! read more

Benefit brow bar: I've been going to Ashely for about a year and a half. And she's amazing!!!!! She does my brows just how I like them & has good customer service. I've already recommended family members and they love her as well! read more

I went in today to use a gift card I received for Christmas. First off, there were employees smoking by the door (not off to the side, but about 3 feet from the door). I walked in and wasn't greeted. I even made eye contact with the security guy...not a hello or smile. I walked around the store for at least 10 minutes and wasn't greeted. I finally was asked if I needed any help and by then, I just wanted to find $30 worth of stuff and get out of there. I ended up with mascara, conditioner, and a free mascara. I don't think I'll be back to Ulta (this or any other) anytime soon. I have been to Ulta a total of 4 times (3 different locations). I don't like Ulta. It's like going to Wal Mart. I'd rather go to the other cosmetics store that starts with an "S" and ends with an "A." read more

This is my second time to shop at Ulta in this location. After a while looking for eyeshadow and setting powder from Laura mercier.. I saw a sales associate (a slender petite black hair woman)walking by and ask her to help me and she was kind to help me in my inquiries but when she's done another customer ask her help before I can ask another inquiry and she got busy assisting another customer and that is ok God bless her. But other employees who were just chatting and walking around. In general , horrible horrible customer service. Something is off in this place. Nobody offered help when clearly I've been there for a while. And trying to make eye contact and approach someone . I saw employees assisting customers but there were also a few employees just walking around. I tried to call one but they seem to avoiding me. Or not even trying to look at me when I try to make eye contact . I've been there for a while nobody offered help. I know it' sounds weird. I got to ask One lady and she kind of avoiding me and continue walking after I said hi pretending not to hear me and when I ask my inquiry she answered but Continued walking. When she came back I asked another question again and she look annoyed and continued walking. What is up ??I had no choice coz I've been there long enough and just wanna purchase the make up remover wash I've been looking for. I was gonna ask another lady coming towards me but she ask the other customer nearby who said she doesn't need help when it's clearly I was there standing in-front of her needing help. I was looking around for the last time and never found them. It was a Weird weird awkward situation, the place is just off and messy. There were some employees who were just standing up and talking to the cashier. When I get to the cashier she ask if I find everything ok I said no and she didn't bothered to ask Why and I have no energy to talk to explain . I understand it's Vallejo but what the heck?? I might return my makeup purchase coz it doesn't really blend in my skin tone . I am not shitting you or making this up. And I'm not gonna go back shopping there ever again. read more

I really needed to use thier makeup artist and came to schedule an appointment to have it done. I get call saying that they made a mistake and booked me and needed to cancel. Of course very disappointed. She, Judith is her name, then said there was an availability at 2pm, which is the time I initially wanted and it was for 30min. I was then told unable to make the appointment because computer wouldn't accept. Frustrating, I scheduled with sephora immediately no confusion or mistakes. What get me with some companies is when they make a mistake wr suffer, but when we make mistake we have to pay for time wasted. As a customer my time is just as valuable and to not be compensated for my time isn't good business, sometimes sorry doesn't help. read more

My brother is getting married soon and I wanted to look good for his wedding. I haven't had my hair done professionally in 4 years. Christine made me feel really beautiful. She really helped bring out my natural curls. The best part is that the style was easily recreated at home with my air dry routine, something that hasn't happened in the past after having my hair done professionally. Overall it was a really positive experience. read more

My go to place for make up essentials and full service brow maintenance. I recommend having Ashely do your brows because she is an outstanding woman who is excellent with her product knowledge, friendly, and patient. She is a jewel of Ulta in Vallejo. I also love their return and exchange policies. read more

The ladies at the Ulta Salon were amazing! Only complaint is the Bathroom was Dirty. All the sales associates were friendly. My first time at this location. read more

This review is specifically for Jennifer, the manager on duty, as it is apparent even her staff is appalled by her behavior. I received multiple gift cards and went into the store to ask what I could do in combining the cards as the online store only allows 1 gift card redemption per order. I researched this ahead of time and was told that customer service could combine them taking up to 48 hours or go into a store. I approached a salesperson at the counter to ask what I could do and was immediately intercepted by Jennifer telling me to redeem them online. I explained that ulta.com only allows for one redemption per order and that's why I asked to look into combining them. First, she flat out tells me I am incorrect about the online method although Ulta's own twitter confirms this. When I asked about combining them, she immediately raised her voice and told me "if you don't like it, you are welcome to leave." What the hell? I'm being asked to leave for asking questions? I asked if she could call corporate and confirm what I was told. All she did was look at my stacks of gift cards (which I brought the gift receipt for) and shut me down immediately with NO and more inviting me to leave. I then tried to end the conversation explaining that I would make my in-store purchase and deal with the online section at a later time. She continued to YELL across the store at me "if you don't like, you're welcome to leave!" multiple times. This was humiliating and even more humiliating when she openly asked the security guard to follow me around the store. I've been a platinum member for years and have never encountered this kind of treatment from the Redding, Pleasant Hill, or Fairfield, CA locations EVER. I'm done at Ulta. I'd rather pay more at Sephora and not be publicly humiliated for asking questions. Jennifer, you have no business in customer service. Real managers offer solutions to their customers, not escalate to threats when a followup question is asked. I worked in retail for a long time and know how abusive customers can be for no reason, but believe me, you earned the "F off" you received in return for your snarky attitude when I abandoned my bag at the register. I'll sell these gift cards before I ever set foot in another Ulta store. read more

Called this store Friday 9/22/17 and asked if they had the NYX Birthday palette in stock since everywhere else is completely out. Fortunately, they did. I had asked if there was any way they could put one aside so I could come and pick it up that same day or Sunday at the absolute latest. Someone there had said that they could not put aside the palette but confidently assured me that there would be enough available up until Sunday. I made my way to Vallejo from Fairfield to pick one up with the coupon Ulta had me emailed me just to be sure they would not go out of stock again. First impression of the check out area was that there was only one register open with a huge line behind me getting bigger by the second. There were multiple employees up front talking and not acknowledging the next customer in line even just to say "I'll be right with you" after they were standing there for a good few good minutes. It's opening weekend.... why is only one register open? I finally get to the register only to be told this coupon Ulta had sent me via email doesn't work until my actual birthday, 9/24/17. I'm there TWO days before my birthday with a COUPON Ulta sent me 9/10/17 for the free NYX Birthday Palette. I asked why Ulta would send me an email and the employee had told me, "it just doesn't work until your actual birthday. We hope to see you Sunday though." Extremely disappointing and misleading. I call today 9/24/17 and the palette is sold out- something an employee had assured me wouldn't happen because they had "plenty" of palettes to last until then. Thaaaaanks. Horrible service and super unfriendly employees. read more

So happy there's an ulta in Vallejo now! The staff need some training but that's ok. They will learn in time. This store has everything we need without having to go to the mall then drug stores or other Ultas in other cities. Please people don't mess it up for us by shoplifting. We need this in our city! read more

Thank goodness for this store. It's so convenient, especially since this store also has the "Benefit Brow Bar." I don't have to drive to a whole other city just to get my eyebrows done. And, if you need your brows SLAYED book ASHLEY at the Benefit Brow Bar. Just an FYI, newbies like myself going into Ulta - you actually have to get the voucher and pay at the register which is also where you may leave tip. So check out Ulta Beauty & don't forget to book ASHLEY for your eyebrow needs at the Benefit Brow Bar!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vallejo, California

So upset! I came to buy a perfume and no one seems to take the time out of their shift to check if anyone needs any help in this section ! I've been standing here for about 30 mins walking around asked a staffed that walked by and got ignored then watched her walked by again so I tired calling out for her a second time and she said she was on lunch ! They seriously need to step it up there's at least 6 staff in total this is the most upsetting thing I've experienced in ulta bc their usually on their shit asking people if they need any help read more

Jennifer the hair stylist manager did an awesome job doing my hair!! I left everything in her hands & she DIDN'T disappointed me at all!!!!!! I will always go back there & when absolutely % refer her to my friends thumbs up to the mazing job she did; I will soon go back to have her cut my bangs....that's how my trust I have in this woman! She's the I would not just give her ; but 6 million infinity Thank-you Jennifer you changed my life for the best Sincerely, Christy Gonzalez read more

I felt I was treated rudely by the staff in the salon, just because I am not young with a full thick heAd of hair doesn't mean I don't want to lOok good and feel pretty! I asked for Jennifer a friend referred me to her and she passed me off to another lady who looked at me like really you want me to do her hair. So I just said no thank you an left the store!!! So much for customer service, they do not know the meaning of customer service. They made me feel like I wasn't going enough for them to bother with me! read more

EVERY single employee was so helpful and kind. I didn't feel judged on my lack of knowledge in skincare and beauty products. This woman with gorgeous blue eyeshadow matched me perfectly to a foundation and Paul knew everything there was to know on skincare! He really took time to help me and my friends and get to know our weird selves. All the staff seem to get along really well together. I had the best experience. read more

Thelma omg amazing!!!!! I am very picky when it comes to my hair and Thelma is the only person I trust with my hair! She's super patient and genuinely care about her clients hair! She will not let you leave the shop if she notices something about your hair and will fix it! Now that's what I call amazing customer service and amazing hair stylist! I will definitely hire her to do my hair when I get married read more

I finally found my new highlight stylist!!!! I have been looking EVERYWHERE for the last 3 years for someone to do BLONDE highlights, correctly!! Not orange or warm colors!!! OMG, Thank you so much Thelma Rose!!! You nailed it! I love it!! Thank you for taking the time and knowing your stuff! 3 hours was worth it!! Don't ever leave me! Although I will follow you wherever you go in CA! #redkencertifiedcolor#Elitestylist! read more

I love beauty products...makeup, scrubs, tools...just everything and anything whether it be drugstore or high-end. I do not discriminate. Ulta covers everything...brands that I only used to hear about from YouTube beauty influencers (Makeup Revolution, Morphe, Catrice, LA Girl, Essence, BH Cosmetics, etc.) And all of the standard stuff Maybelline, Cover Girl, Revlon, and so on). They also have the high end side...Too Faced, Benefit, MAC, Tarte, Lancome, and a slew of others. They also offer services for hair and makeup. They have a variety of perfumes and colognes and different lotions and potions. I can spend hours just aimlessly wandering the aisles. The ladies that work there are amazing. Always polite and very helpful but not in that follow-you-around way. Every one I encountered was knowledgeable and extremely helpful. They definitely know their stuff. The store is well organized with the hot items front and center. I really enjoy shopping at Ulta because even if I only have a few bucks to spend I can always find something cute and useful. The location of this store is great; it is right next door to DSW and across the way from Chevys. You can totally make a day of it! I highly recommend this Ulta store...happy shopping! read more

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I went in here looking for an entirely new skin care line. I am 67 years old well-dressed and can afford to buy an upscale line. I could not get waited on. Even when i approached the sales staff. They referred me to other people. I finally found the skin care expert and she asked what I was interested in. I said anti aging anti wrinkle moisturizing line. She said ok left and never came back. I guess if i were 20 maybe I could have gotten some attention. My advice is shop somewhere else. read more

I went to this location for the first time today. I usually go to the Ulta in Concord, but was in the area so stopped by to replenish my makeup products. When I walked in NOBODY greeted me, even though about 5 employees were standing around near the entrance and two of them were upper management. I was very surprised by their manner since they work retail, which means CUSTOMER SERVICE. Actually customer service is important at any place of business. I was under the impression that Ulta is a customer service oriented company, but that was not apparent at the this location. ULTA (Vallejo) you really need to get rid of your old staff and hire new staff with OUTSTANDING customer service. read more

Crystal is the bomb! She knows what she's doing and listens to your requests. She did such a beautiful make up look for my daughter's senior portraits. read more

This review is for Esperanza who works in the hair salon area. Took my 3 year old in for a haircut recently and Esperanza was so sweet and patient with my daughter. She took her time with my daughters hair and cut it exactly how I wanted it. Thanks again Esperanza! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Vallejo, California

Greatly improved! Immediate greetings & employee's noticing and approaching customer's to see if help is needed. Friendly staff at checkout. Good to see the Vallejo Ulta getting better at customer service! read more

Ulta in Vallejo Ca is honestly the worst ilta I've ever been in. The customer service is horrible. I love fragrance and can't ever go there and smell a fragrance before purchasing because everything is locked away with no testers. If you place an online order you will have to wait basically a whole day for your order with an idk when it will be ready update. I will honestly never give this store my money again. Well this location anyways. read more

I just love Bryanna. I came in wanting a change from being a redhead for 42 years to a softer look for my age. Bryanna listened and I walked away with exactly what I wanted. She has an amazing personality which made the process enjoyable. I highly recommend her! read more

I love that there is an Ulta in Vallejo but my daughter recently went in to purchase something (for me) while I was running another errand and was told customers under the age of 18 are not allowed to come into the stores on their own. I then went in with her only to find that "policy" is not posted anywhere and the security guard they have is standing at the front door. If theft is an issue or loitering for that matter what is the point of having a security guard who truly does nothing to secure or patrol the store? Frustrating and in all honesty it is age discrimination of a minor, they should have postings if this is the case. read more

Took my mom in for a much needed haircut since the onset of the Covid-19 pandemic. Easily booked an appointment online 20 minutes prior. Jennifer cut & styled my moms hair with care and honored her requests. We were very comfortable and felt safe with all the precautions taken (masks, sanitation, etc). Thank you Jennifer! read more

I have to agree that no one greeted me or asked if they could help as I wandered feeling lost -- except one. I am an older lady who was having a problem with allergies and foundation - while mostly everyone else would look anywhere except at me, a young gal Julia came to my rescue. She was polite, kind and made be feel pretty. She gave me samples of different foundations to take home and made the experience easy. Thank you Julia - management did well hiring you. Most of them need to learn to smile read more

I came I'm with an appointment to get my hair and makeup done on the day of my college graduation. Asked for a natural look and was terrified when Brittany turned my chair around & I saw what she had done. I looked like a drag queen!! I wanted to cry. The one who did my hair I did not catch her name but she was Hispanic, a little chubby and had long black hair. She didn't even bother to flat iron my roots at all so my hair was so poofy. She was so lazy and put curls going in every direction. My appointment was supposed to take 1.5 hours but ended up taking 2.5 hours even when I told Brittany I needed to be out of the at a certain time. She was too busy dying someone's hair and doing my makeup at the same time. So unprofessional. Was a very stressful day, never going back. I do NOT recommend!! Go to the location in Napa if your gonna go to Ulta. read more

The employees are very young and don't seem to be very knowable about other prouducts than the products they personally own/use. I've came in wanting to be color matched, had to return the foundation 3 times because associates keep matching me inside the store and when I would go home and see myself in the natural light the color was completely off! Associates always seem too busy talking within their peers than assisting paying customers. Need to be more selective within the hiring process and possibly train their staff more on products they carry. read more

Here's a tip for the workers here, SMILE, it goes a long way and if you don't like your job then find another one. Don't bring your crappy attitude to work especially if you work retail!! I love ulta, I spend a lot of money here. I love their reward program. BUT I do not like the staff here, there's maybe two girls here who are nice but everyone else needs some training. Seriously though some of these workers look like they think they are holier than thou. Serious RBF (resting biatch face). I still come here because like I said I love ulta but I will not approach any of the workers simply because they all look mean (there's this girl with blue hair who is always nice and smiles though). And also, the few times I have asked questions the people don't even know their product like I know more about their product then they do, well at least the times I've asked a questions. It makes me angry because these people working here are ALWAYS with out a doubt in groups and just GOSSIPING and the funny thing is it's always about their jobs and the people they work with. Like wtf? How unprofessional! Do that in your break room not on the sales floor. Seriously train your employees. Smile and actually look like you want to work there. read more

Crystal did an amazing job on my hair color. I had years of red and dark brown box color, and she was patient with the color correction. I highly recommend her services. read more

Ulta Beauty - Balayage over box color - Cosmetics & Beauty Supply Near Me - Vallejo, California

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