Well it was my first time there and I was so excited to check everything out I went there for one thing and walked out with ten

I AM OBSESSED WITH THIS STORE! Has everything you ever dreamed of makeup & hair care wise. I love that they have stations set up where you can get someone to apply the makeup & match your shades before you buy it. A lot of the makeup here is rather expensive...so if your looking for cheap stuff...just go to walmart. The more expensive make up is worth every penny though, from what I have used. If you plan to shop here often, sign up for the ULTA Beauty Card. It's free & they send you coupons every month for at least 20% or more off your purchases. read more

I was in need of a haircut so that I could attend a wedding. I made an appointment with Ulta because my regular stylist could not get me in, Kaitlyn Brown, was my stylist and I will use that term lightly so when I went in I had had a previous dye job that had grown out and faded but I was not there for that I was there to get a haircut and that's it first of all Kaitlyn was 45 minutes late because she continued to go outside and smoke and take breaks and she had another girl in front of me that she was dying her hair. So when I got up to pay for that the hair cut it was $67 and I just got my statement and someone added an extra $20 for a tip. When I got home I noticed the sides were not even so on a Saturday I went back down and Sara the manager was there and I said my hair is not even Sara took me back and Kaitlyn said it's a little bit messed up and she took her scissors and cut my hair right there on the sales sales floor I went home noticed that it was not even again went back down and gave Kaitlyn a chance to fix it and again she chopped on it right there on the sales floor. So on Sunday I called the store and asked to speak to the manager Sara told her who I was and what it happened and she said that the salon manager had their own manager so a Monday I took a vacation day I went down and talk to Melissa told her what happened and she said well we can't fix your hair right now and it's gonna be a week before we can get you in. So first of all they screw up my hair and I have to wait a week so that somebody can fix it so then the district manager Rebecca calls me and says right off the bat that they didn't have anybody to fix my hair this is after I drove an hour and a half to Martinsburg because they wouldn't give me my money back to go to my regular stylist they gave me a gift card and I drove an hour and 45 minutes to Martinsburg to get it fixed. so Rebecca calls me today and informed me that they didn't have anybody to fix my hair that day and yeah I had to have an appointment why in the world do I have to have an appointment for a haircut that they messed up? And then she told me that I got loud with her well yeah I did get loud with her because it's obvious she's not a manager. Do not go to the store especially for a haircut they are rude Kaitlyn cares more about smoking and taking breaks and criticizing my hair that has grown out from a dye job then what she is paying attention to actually do in her own job and she did more damage when she cut chunks out of my hair then what the person did who died my hair. The district manager is no help Melissa is no help they don't care because it's not their hair. If it was one of them they would get an appointment before seven days later and this is after I was supposed to be in a wedding that I had to cancel because they cut my hair so short to fix it and there's still chunks out of it. They do not care about customer service they do not care about writing the wrong mistakes the only thing they care about is scheduling people bogus outrageous appointments for another seven days out for one of their screwup's. Again the stylist name is Katelyn Brown do not go to her she will do more damage on your hair than what you could ever imagine I would rather go to Walmart then to ever go back to an Ulta store where I've spent thousands and thousands of dollars on make up and gave their hair salon a chance and all they did was screw up my hair. It's my hair that's messed up so no Rebecca doesn't care Melissa doesn't care the general manager whoever that what his name is he doesn't care because it's not their hair. This is Is absolutely the worst customer service that I have ever received in my entire life from a business and their managers. I have never had managers and employees be so unprofessional and rude than what I have experienced in the last month with these people. read more

This store has great potential, but sadly falls short. While some of the employees are friendly, most are not. If you can manage to find one to ask for help, they make you feel as if you are a bother to them and they have better things to do. This store is also not very well stocked. I went in with a list of items I needed and was only able to get about half of them. read more

I've been looking for a new stylist and went to Ulta for the first time today. I can't remember the last time I was this in love with my hair. Lynmarie did an amazing job. She's also a great conversationalist; totally makes the experience. I also picked up some great makeup I can't wait to try out; the selection was a bit overwhelming but I had a blast browsing. Only drawback, for which I can't fault the salon, are the other patrons. Mostly full of middle aged, rude women trying way to hard to stay young. read more

As far as the store, they are nice and helpful BUT if you want to get your hair cut here be very careful of who you get and be very clear on what you want. I had my hair trimmed, well it was supposed to be trimmed. I had long hair that I loved but it was time for a trim and I told the lady to my bra line/middle of my back.... yeah, apparently middle of your back equals shoulders bc that's how much she cut off. I was devastated and even texted my husband before going home warning him. I will never get my hair done there again. read more

Great place with extremely friendly associates. I walked in and had no clue what I wanted and by the time I finished telling an associate what my skin type was and what my makeup routine is she knew EXACTLY what I needed. read more

worst place to get your hair done at! Went on sunday and I had a lady name sonia and she pulled my hair so much caused me to have a serve headache! she kept saying sorry if i am killing you knowing she was pulling my hair but didnt try to change the way she was brushing my hair. she kept getting the hairbrush in my eyes. when she washed my hair she soaked my shirt. she left alot of dye in my hair at the back of neck to the point if you touched my neck it dyed your fingers read more

Used for first time, Ulta beauty salon in Winchester, Va couple weeks ago. I'm so glad I did. PT did a fantastic job. Awesome color and great cut. She listens, gives great advice and is very professional. I love that you can visit the salon and buy your skin/beauty products all in one visit. read more

I adore Ulta! They don't have some of the high end products like Makeup Forever but the staff are friendly and knowledgable. I've spent sooooo much money here. Worth it. read more

This location used to be great but my goodness...what happened to the friendly and helpful staff?? I had 5 freaking employees walk right by me and Never asked if I was finding everything ok (which I wasn't) as I'm pacing back and forth between 2-3 aisles looking for lashes. Martinsburg location is amazing!! Very helpful staff!! read more

The staff is pretty friendly, though I found that I was sold incorrect things for my skin and hair type. Also, the tester bars were out of tissues, hand sanitizer, and remover. I think that this place could use a good scrubbing.... read more

I am very upset. Today was prom for me and the lady doing my false eyelashes sucked. First of all she made me wait an extra 20 min after my appointment time so she could fix the makeup she messed up on her last appointment. Finally when she came to me I asked her if the lashes I picked out were too long she proceeded to act like she was clueless (because she was) and said it wouldn't matter and cut them to length and started to apply them (wrong btw) she was far off from my lash line #1 and #2 the lash glue she used burned!!!!!! I told her it burned and she didn't care to use any other type she just kept going on with applying them then my eyes watered like crazy and my eyes were blood shot red also she ruined my eye makeup and under eye concealer I admit I have a flutter eye when people get to close but she just did everything wrong and questioned her every move I ended up being late to a hair appointment because I had to redo my makeup using samples ( very. Unsanitary.) I ended up making everything looks somewhat better but I was so pissed I just left and payed for the service and tipped her (don't know why honestly) I will be calling tomorrow morning and complaining she was also very confusing I will never come to ulta again for makeup services. read more

beware of this store, display has one price & when you get to register it rings another! manager "bridget" who looks like she just got of bed will tell hint that you have changed prices! really????? read more