This clinic really surprised me with their wonderful customer service. I just left after stepping in less than 35min ago with a split laceration on my head on Easter weekend. The front desk, Tina, efficiently processed my information and the charge nurse Carmen saw me soon after. The doctor was super kind and gentle as she stapled my head. From the beginning to the end, I felt the team there was caring and really took care of my needs. Thanks for the great experience!! read more

FRONT DESK staff greeted us and patients as they walked in . customer service is focus at my employer I felt valued as a client and patient when being greeted I was helped by the employee on the far right I think it was Monica (Hispanic) Very helpful and fast I appreciate her level of service and efficiency . read more

I was the first one there before it opened with my sick 8 year old son. When they unlocked the door they didn't open it to welcome there patients. They just unlocked the door and went back to whatever they were doing? I didn't realize the door was opened for a few minutes when I tried to open it because I had noticed it was 8:04 am. I put my son's first and last name on the first line by accident. The employee called the second person's name because she said she could read the first name. I could not believe her attitude. That is not what a sick person needs to deal with. Then the hispanic rude employee said" I can tell how my day is going to be". I will never come back her again!!!!!!!!!!!!!!! Very unhappy mother! read more

Terrible service! Been here for two hours and was skipped by two patients after me. The doctor was no help and suggested I go see my primary doctor who I am not able to see which is the first reason why I even came here. Should have stuck with the Nellis location despite that one being two times busier than this location, they moved faster than this. Plus the physician was no help at all. I'm surprised that she even was able to assist people. read more

I was the 6th person on the waiting list. I was called promptly and was treated well. Staff, nurses and doctor were very polite and professional. I was in and out within one hour. read more

Waited for ever to see a doctor that told me I have to work with a sprained ankle . I can't even walk now , for my job I walk all over the place !! A quick google search on how to care for a sprained ankle told me the exact oppose on how to care for it . read more

unfortunately, it's my second time coming here. Customer service wasn't bad and that's always a plus for me esp. When I feel helpless.

This review is for the UMC Primary Care that is attached to the Quick Care. I have been here twice now and really like the ladies that work at the front desk and I have finally found a fantastic Doctor here in Vegas, which is like finding a needle in a haystack, but they are always running behind. I highly recommend them, but make sure to not make plans after your appointment because you will likely be late. read more

The front office staff was nice. However, the nurse or assistant who took my blood pressure and medical history was very rude. I went in for a Dr.'s note. I was seen by the doctor right away, who claimed she would be right back with my note! Then took half an hour to return. I'll take the un excused absence from work next time before coming here again. read more

I arrived at noon and saw the doctor at 3. He came in and didn't introduce himself, didn't apologize for my THREE HOUR WAIT, and spent about 30 seconds looking in my throat. Normally when you complain of a lump in your throat, not soreness, the least you would think the doctor would do would be to feel around your glands, right? Nope, a stick in the mouth and a prescription for an antibiotic. Obviously this is not "quick care". The doctor was Zheng K. Liu and the nurse explained he was not the regular doctor and that they normally have two doctors. Still, three hour wait, for thirty seconds. You can believe they sure got there co-pay from me though. I can't wait to see the statement from my insurance company, (yes I have good insurance). I went to this place because I was referred by a lady I volunteer with. She warned me that there could be a wait, but said the care was really good. I don't understand the care in this town. This is the second bad experience I've had. I think I'll have to fly back to Chicago for my health care. Not impressed in Las Vegas with the "providers". read more

Never again !!!!!! every one is very rude !!!! did not get treated had to see another doctor wait time was over 45 min at umc this place needs to be check by a state authority read more

The doctors and nurses were actually pretty friendly and wait time wasn't that long, BUT they misdiagnosed my family and me many times. For example, my little sister who is 9 years old came to here for a checkup because she had a cold. They gave her antibiotic pills and that was it. About a week later her cough was not any better, so we visited our primary doctor and found out they had given her antibiotic pills for ADULTS. Her primary doctor gave her an all new medicine and she's doing fine now. Another time my mom visited Quick Care for her really bad coughing so the doctor prescribed her some medicine. Well, it wasn't working so we went to her primary doctor and found out she had pneumonia all this time. We do not plan on going back and we are just going to visit our primary doctors instead. read more

Front desk Audree was super friendly and helpful. Carmen the nurse was fantastic, she was caring helpful and thorough. Dr. Tran was friendly as well and very helpful. She answered all the questions we had. Over all it was a great experience the wait wasn't long and everyone seemed to care. read more

Don't go here! It's a waste of your time and money! I told them what was going on with me and they told me that they don't draw blood and that I had to see my private doctor. read more

Great service tonight , in at 710 out by 740. Everyone was very friendly and professional especially Monica who works the front. Quick diagnosis and I was out the door. read more

This was my first visit to US Urgent Care. I have heard terrible stories, but it wasn ' t that bad. Wait time was long, almost 2 hours. But they attended me and got me the pills I needed. Staff was polite and helpful, the only person that was not very friendly was the doctor herself. Place was reasonably clean and the people got attended in a very organized way. read more

WORST EXPERIENCE EVER! First I want to start off by saying that I have visited this location before, and had a very nice and caring lady doctor and an overall good experience. This time was different, to say the least. First of all, nurse Kimberly was extremely rude when I couldn't tell her the exact date of the first day of my last period (does any woman remember that?!) Then comes my outright disappointment regarding my treatment by doctor Ramin Etebar. I came in because I have been suffering from pain in my throat for the past week. Firstly, the doctor seemed like he was in a big hurry and wouldn't even let me finish explaining my symptoms before he told me to open my mouth and say "aaahh", which I tried to do to the best of my ability without gagging. He said he was going to test for strep but due to my gag reflex, he claimed I was being uncooperative and when he finally came back, he said the strep test was negative but he really didn't know for sure because I wouldn't let him get as far back into my throat as he needed to. I told him I have had strep before and the symptoms were completely different, once again he cut me off and said he was going to prescribe an antibiotic even though he didn't know if it was strep, along with 800 mg ibuprofen, which is the dosage that I told him I had already been taking at home with little effect. He said that "most doctors wouldn't even do that much" and continued to blame me for gagging and not being able to conduct a proper strep test. He also kept calling me "kiddo" which I found slightly unprofessional, considering I'm a 25 year old woman. Overall I was extremely disappointed with my treatment and found this doctor to be extremely unprofessional and incompetent. $50 co-pay was not worth this visit at all. I called the front desk after I had gotten home and they were very nice and cooperative, giving me an email address to write the complaint to. Let's see if I ever actually hear anything back from them! Long story short: visiting here is like gambling, you never know if you're going to end up with a great doctor or a terrible one. I know this is Vegas, but my health is not something I want to gamble on. read more

Only took 30 minutes. These folks know what their doing and what they're talking about! This place was great! I was diagnosed with a tonsil abscess within minutes of going into the back room. I had to go to the ER over at St. Rose and the doctor called over so I would have to wait in the ER. I would recommend them to anyone! read more

Excellent service and a fabulous Dr. Tan...I was in and on my way out in less than 45 min.

Top notch service from admitting , nursing and physicians. Both Quick Care and Primary care is where I go and recommend both facilities.

A huge shout out to Dr. Tan Tran and her nurse Pam. This is the second time I have taken my daughter in to the Marks St. location in a year span and she was seen by Dr. Tran. Thank you for your graciousness, compassion, caring and your devotion with what you do!! Thank you for always taking the time to address all issues and never rushing us. Both times you caught what could have potentially turned into a very serious occurrence and turned it around. This location is the absolute best in urgent care! Pam even took the time to help me look up the best pharmacy prices for her prescriptions since we have no insurance. I can't thank you enough for your kindness and your top notch care. read more

Go here if you want to potentially die! Went in for a cellulitis infection. Specifically told triage I'm allergic to penicillin. So what does the idiot doctor do? PRESCRIBED ME AN ANTIBIOTIC WITH PENICILLIN IN IT!!! She rushed into the room (and tried to rush out even quicker after a cursory ear exam, assuming it was an ear infection not an issue on my ear) and likely didn't even read my chart. Should not be leaving it to the pharmacist to check your mistakes and wasting my time with a prescription I can't use! I heard that doctors in Vegas were crap...i thought people were exaggerating. No, they're not. Stay away from this place if you value your health. If I could give zero stars, I would. Edited: And in response to Scott K. below (cuz I can't find a reply option), if you take these issues so seriously, why are fifty percent of the comments completely negative, and within the past year ALL BUT ONE are all negative....if anything, you're completely ignoring patients complaints and the care is getting worse. And how many more people are unhappy and don't comment? I signed up on yelp specifically to make a comment on this company because it is so outrageous to give someone a drug they have pointedly told you they were allergic to! What is more apparent is that people have limited options, so you have captive customers and you really don't give a crap about improving the experience or the care for sick people. read more

Although the staff was friendly, the over 3 hour wait to see a doctor was just terrible. The waiting room was full of coughing, sneezing people and it turned out that there was only one doctor in the entire building. We are from out of town and the only reason we picked this place was because they claim "Quick Care". We will never go back and you shouldn't bother unless you have a lot of time on your hands. Don't forget to take a face mask and some alcohol swabs so you don't get what everyone else has. read more

Every time I've visited this location, I've been in and out in under an hour. Of course if the waiting room is crowded, that's a big indication to stay away, and try another location. UMC's are very hit and miss. Sometimes the wait may be 5 min. sometimes it may be 2 hrs. you never know. read more

I went to this quick care on a thursday night. It was incredibly busy but the staff cannot control how many people come in. I was helped at the desk within 20 minutes of signing in and it was quick, efficient and i wasn't asked to call my insurance company myself like i've had to do at other places. I ended up waiting 45 minutes after that to be seen because it was packed, but once I got in a room I was taken care of within 10 minutes. The doctor listened to what I wanted instead of just handing me a prescription. read more

I don't typically write reviews but this needs to be said. I've been here about 3 times over the last year for myself and my partner. I don't really like their service but since I don't yet have a primary care doctor, I've used them. My last interaction has caused me to never go to them again. I went in and after over an hour of sitting, I was finally called up to register. Fast forward another 1.5 hours and I was called back to see the Dr. I told the Dr about my symptoms and she prescribed me a Z-pack. I objected to the diagnosis of an upper respiratory infection because I had had them before and this time felt different. She insisted she was right and ushered me out of the room. After taking the medicine, I still felt sick but thought it was probably because the meds were still kicking in. Fast forward a few days and I go to my OBGYN for my ultrasound. As normal, they do urine and blood samples at every visit during a pregnancy. The next day my OBGYN called me and told me my urine came back showing I actually had a UTI. I explained I had taken a Z-pack and was told that would do nothing for a UTI because the antibiotic only treats for upper respiratory infections. Needless to say I told the UMC Quik Care Dr that it wasn't right and she basically told me it didn't matter. Thanks to her I have taken two courses of antibiotics, one of which wasn't even necessary, all while pregnant. In my partners experience, they told him they couldn't help him and that he would have to go to a hospital because they had better equipment...again, after waiting 2 hours and being treated very poorly. I realize there are not a lot of options around for an Urgent Care but I've experienced WAY better and I will never come back to UMC Quik Care again. read more

There was a time when UMC represented a decent standard in the community. Unfortunately like so many other business today that is no longer the case. Please beware that if you like myself can not afford health insurance (or the deductibles) and are a cash paying client THEY WILL TAKE YOU FOR A RIDICULOUS AMOUNT OF MONEY! A year and a half ago I went in for a Urinary Infection. I was required to put down an $80 DEPOSIT and was never told what the balance was to be. After the basic test I was given a prescription for an antibiotic. It turned out to be a total of $130.00. On 11/19/14 I had the same problem and new that I needed an antibiotic. I paid the same $80 DEPOSIT. After seeing a nurse for 3 minutes and a Dr. Tran for 2 minutes. I again got the same antibiotic as before and a shot. As before I WAS GIVEN NO ESTIMATE OF THE COST. The only difference was THE BILL WAS FOR MORE THAN $477. I WOULD NOT RECOMMEND ANYONE WHO NEEDS HELP COME TO ANY UMC FACILITY BECAUSE YOU WILL BE TAKEN ADVANTAGE OF. read more

I will NEVER come to this place again. I came here for back pain and palpitations. Doctor was very rude when she came in my room. She spoke to me as though I was a peon or some idiot coming in with a paper cut. She stated to me, "I went to school to prescribe prescription drugs, not over the counter medicine," after I asked for a prescription of ibuprofen 600mg for my back pain.....so rude. Then she says, I don't need it anyway smh. Waste of time read more

If you get Doc Cordero. RUN!!! She took my ins. Not proud that I'm even on Medicaid. But when you need it you need it. As I sat in my room waiting to be seen. Her and staff where talking out loud about weirdo in room #?? Then that 1s special in room #? I said who are you talking about?? When she came in and oh don't worry not you REALLY?! The patient's were being laughed it. NOT QUIETLY! THEN she proceeds to tell me this is Obama ins and they are all going under. We talked. She walked out. The poor sweet MA came in and I was crying. I tried to make her feel as if it were something else. She felt bad gave me a list of who else I need to see and I walked out. I will never go there again ever. Even the exrays I did do were not thorough and did not show or prove my problem that I have taken x-rays for before to justify that I do have issues.. Lazy doc. I wish doc Kim still took my insurance along with many others of us. But according to Doc. Cordero we are all done for with health insurance. Run from her.. read more

Went to the quick care after suffering the last few days with the worst ear pain you can imagine. The staff was quick and responsive and made me feel welcome from the moment I stepped through the door. Ann Marie the Nurse was so very friendly and efficient. Saw Dr. Lisa Hohl who quickly diagnosed my problem and explained everything so that I understood what was going on. Dr. Hohl was amazing. Having been to other facilities in the valley, this place is one of the best I have seen. I will return here whenever I need quick medical care when my regular doctor is too busy to see me. I would recommend anyone who needs help to go there. read more

This place is a waste of your time. I came here with my 10 month old since he woke up with a rash on his body. When the nurse took us back to the room, she was sweet, but she had barely asked us our name when someone walked by shouting to her "WE HAVE PATIENTS IN THE LOBBY, HURRY IT UP" to which she responded that she was seeing a baby with a rash. So she decided she couldn't tell what was going on with my baby so someone else came in and looked. I guess she didn't know so another one came in and looked. Well they decided they weren't sure but we found out he did have an ear infection. So without staying long enough for me to ask any questions, they made a prescription and left. Come to find out they prescribed an antibiotic that is know to give rashes. That's for the ear infection. Now I know I am not a nurse or a doctor so I decided to call after I got home to see if maybe we could figure out an antibiotic that had a lower chance of making his rash worse. I was on hold for 30 minutes so I decided to call back. The lady on the phone made many excuses and took down my number and why I was calling. She then told me I would be called back very soon, the rest of the day no call. So pretty much I just went in for shits and giggles and nobody knew anything and they rushed to get me and my baby out of there. Don't waste your time folks. They pretty much can take care of minor scrapes and burns but that's about it. read more

*Rate is actually NO Stars My boyfriend cut his finger open with a knife, the staff was unpleasant and don't know anything about the patients you're calling about, one staff member accused me of cutting my boyfriends finger over the phone, the nurse actually put his hand on me and told me to get out because of my "attitude", excuse me my boyfriend just cut his finger open sorry for being a little worried and the Dr. according to my boyfriend didn't really know how to stitch up a finger, this place is a death trap, long wait, rudest people ever that work in healthcare that I have ever meet in my life, DO NOT GO HERE! read more

Horrible experience. ..Dr Tran is the Ronald McDonald of doctors 10 second exam as if she is on a time limit...they treat you like a pariah. ..some dumb girl named Denise has no phone etiquette whatsoever. ..the male nurse with the acne seemed bothered that i didnt know my weight even though the scale was 2 feet away...you people have no business in the medical field but lesson learned read more

My first and last visit! Visited for sore throat, ear ache, coughing and congestion and over all yucks! Tech guy very nice. Saw Hohl, Lisa MStomped into the room with her hands on her hips asking rudely what was wrong with me. I proceeded to ask for antibiotics to get rid of yuck and she said we will just see if you need them. Very harsh. Couldn't find no sign of infection but said I had a upper respotary infection. She proceeded to, open your mouth and say ahh. Didn't know anyone used that phrase any longer. I didn't say ahh so she forced the stick toward the back of my throat and pushed down really hard. It hurt and is sore today. She ordered a very expensive inhaler with a 97% oxygen level. Ordered allergy cough medicine and a pill for cough. No antibiotics! I refused the inhaler cause I don't need it. Brought home other two but they are useless. So I'm no better today than yesterday. Antibiotics would have been nice. Lisa you can take that stick and your lousey snarling bedside manner and stick it! I've decided that I want to revise this post. I'm going after what ever license you have to insure, No one like you ever treats any one again like you treated me. And to snicker afterward the tongue depressor incident! I need to apologize to Lauren Pezan. I had wrong name. It was Hohl I saw. read more

Waste of time and money. Leaving here still very sick with no answers. The only reason I'm giving 3 stars is because of Steve, the nurse that helped me. He was amazing. So sweet, caring, and knowledgeable. He is a wonderful nurse. I got a lot more from what he told me than the 1 minute visit with the doctor. Also, the wait wasn't too bad, considering the amount of people waiting in the lobby when I got there. read more

What a terrible terrible place to go to!! I would think that after their bad reviews, their service would have improve but NOT AT ALL.. It took them 40 minutes just to check me in. When I finally got called by a nurse she was extremely rude, I am sorry that she hates her job but it's not the patience fault!! Would rather keep feeling sick than come back to this place. read more

Sat for 3 hours in a lobby packed with coughing patients and a vomiting teenager. The flat screen television was off, and we had nothing to do but to stare at each other and to put on paper masks to attempt to contain our germs. The women at the front desk were cold and uncaring. The nurses and doctor in the back were wonderful and they apologized for the delay. UMC needs to get its act together and to treat its patients with more concern and respect. Hire more staff or expand your operation to adequately assist the citizens of Henderson. read more

I came into this office tonight for an abscess tooth. I have had a few so I know the difference. The pain is unbearable and your gums form a pocket after you have had a cavity for some while. I don't have insurance and I do not have 50 or would've went to a dentist. Let me add I came in for antibiotics, not hard core pills. Let me say this place is horrible! After claiming I have gingivitis from the female doctor on staff at 7:30 at night to not giving me a prescription because I wouldn't pay 50 is basically holding it hostage. I could understand if I was trying to get Vicodin but an antibiotic? The lady in charge of billing kicked me out! I will be going to the director having a law background I know that UMC has a sign on the wall stating that they will help everyone. What they're forgot at the bottom is anyone with money. By the way already at another hospital and have been seen and what so you know I have an abscess tooth, not gingivitis. You will have to pay a copay if they find you as not an emergency, which gingivitis would be considered as not an emergency. The nurse there who has blonde hair I will be writing the director for her because she belongs in a way better environment. Gingivitis is where all your gums are inflamed and your gums are bleeding. read more

I had some sort of infection on my finger, last week Friday, that got progressively worse over the course of two days, with red streaking going up my arm indicating an infection in my system, so I went to this place. We arrived around 1030am, signed in and sat down. There were probably 12 people there waiting. When you sign in, you just sign your name and what time it is. Upon waiting for over 1 hour, I saw a sign on the wall that indicated that patients will be seen in order of urgency. Hmmm....I am sitting there wondering if these red streaks up my arm from my wrist to my armpit are indications of possible blood poisoning, and while looking around the room there is a person with a box of tissues (who was called before me), a person with a fever (older woman complaining about the wait), a person with swimmer's ear (really? Swimmer's ear? There are drops for that at Walgreens). So it doesn't appear there is a sense of urgency, but I can't blame the staff really because they call you to the desk to get your symptoms in order of how you came into the building (that took an hour). Maybe that's when priorities are placed on patients? I'm not sure. However, I was there roughly 2.5 hours. It was dreadful, but I needed to get this taken care of. Once assigned to a room, we were advised there were only two doctors on staff today and one of them was on their lunch break so it may be a bit of a wait. Ok. She came in and was not necessarily the nicest person, but I get it, she's there to do her job. We inquired about a couple of things, like possibility of being contagious, can I swim, can I get the wound wet (when showering), is everything I touch going to be infected and our questions were met with disdain. Was it a bug bite? Was it a staph infection? We don't know, and neither did she. The tests she ordered came back negative but there is still this mystery as to what caused my finger to be infected. The antibiotics she prescribed helped the streaking but 6 days later, I still have no clue what is on my finger...it's now healing. I am done w/ urgent care places. Maybe I misinterpreted what they are, thinking it was for something serious enough to not wait for your primary care doctor, but not serious enough for the ER. Oh, also, they're not open 24hrs. read more

I give it 3 stars for the support staff... they are actually a 5. The front desk staff and nurses are fantastic, patient and kind... the DR was a 1 star. Dr, Hohn spent 3 min with me tops, she came in the room with a diagnosis that explained all my "symptoms"... she listed all the "symptoms" to which I responded I had NOT ONE. Her response was "I have to treat you for what you got" and left the room. The nurse actually came back in and after talking with me talked the Dr. into writing a different prescription for me. WTF? I would go back any day of the week if the lovely Dr. Hohn wasn't working. read more