This review for the University of North Carolina Chapel Hill Women's Hospital is being written from…read morethe observer's point of view. We drove our daughter the three hours from the Wilmington area if NC to Chapel Hill for scheduled surgery. Her check in time was 5:30am for the first surgery of the day. The bad news was this meant we had to hit the road by 2 am. The good news meant that we missed the rush hour traffic in the Raleigh-Dufham area. The first part of the hospital experience started with parking. There is a large parking garage with ample parking directly across from the hospital. Inside the garage it has good signage directing you to the correct cat walk to get you right to the front door of the hospital. 5 stars Entering the main entrance to the hospital was very organized. You first encountered a table with face masks for the taking and signage reminding face masks are required in the facility. The same table had a large pump bottle with hand sanitizer for use. After face masks are applied the patient and transportation members walk straight forward to other great signage that advises the patient to take a number and watch the television screen on the wall for their number to appear. This area had plentiful seating that was spread throughout the area so there was space among the groups of patients. 5 stars When the number appeared on the screen it advised the patient which registration booth to go to. You could tell this was a large capacity facility by the number of registration booths they had running at one time. Our daughter went and completed her registration without much difficulty as much of the information was taken prior to the day if surgery. It was mostly showing id, insurance card, and signing paperwork. At the end of the registration she was given a paper map with directions of how to get to the surgery location. She was also given paperwork to hand to the check in location. 5 stars After following the directions and hiking thru the hospital we easily located the surgery check in location. Once again this process was very organized so they could handle the massive number of patients seen. Apparently there are eleven surgical rooms that are routinely being used at any one time. After turning in the registration paperwork our daughter was given a paper to hand off to us. On one side it had a number assigned uniquely to her and the opposite side had a color system so you could follow your patient and see what stage of the surgical process they were in. As family we were instructed to find seats in this waiting area and watch the screen on the wall that would post our daughter's unique number and be shaded with the color coating system. We were also advised that during the prep time one person could go into the prep area and be with her. I did this when advised she was in the stage that a member could be with her. 5 stars In the prep area there was a white board that contained her name, current vitals, and the surgical team members that would be checking in with her. After each person made their contact the nurse in charge of her particular case would x off that the step was completed. Example, the surgical nurse, the anesthesiologist, the surgeon, etc. Once the seven or eight people were checked off she was advised she was ready to have surgery. 5 stars I proceeded out to the waiting room and joined my husband. Whoever came up with the color coded system was a genius. It was very reassuring to follow our daughter through the stages of surgery and recovery. At the end the surgeon and his resident located us in the waiting area and informed us about the surgery and what to expect afterwards. They were very thorough but easy to understand. I could understand why our daughter liked this doctor. 5 stars After this step we were both allowed to join our daughter until she was released. Due to the length of time in this process it was now lunch time so the staffing was minimal. It took a fair amount of time for the person to show up with the wheelchair to take her to the front door. The gentleman was very polite and stopped with our daughter at the pharmacy for her prescriptions. At this point my husband went to the garage to retrieve our vehicle and drive up to the front door to load our daughter and myself. After loading up we were ready to hit the road for the long trip back to her house. 5 stars Thanks for providing such a good experience for such a specialized procedure. This was a true five star experience! 2023/ #6

Not sure what I expected for the UNC emergency room but this was not it! It was dirty, old and I…read morefelt like I was in the southeast side of DC the condition it was in. The staff were ok. Our nurse and intern are why I gave a 2 star instead of 1. I expected better from a university hospital!

Stay clear of this place. The hand you a paper that says speak up if you think something is wrong…read morethen when you do speak up they just won't listen.

Nice small town hospital offering many healthcare services. Operated by UNC out of Chapel Hill…read more They have a helicopter based here. Very modern and clean healthcare facility located on the east side of Siler City. Not a recommended trauma center but they are equipped to handle many of your healthcare needs.

100%. Top quality in every aspect!! Drs and nurses are the best. All…read moreOther staff the best!

If it's an emergency and you have no where else to go, then by all means go. However there wasn't…read moremuch here that I could recommend. The nurses were nice. The staff is a different story. Brother had surgery here and no one knew what the other was doing and was little help with thinking through recovery. The security guards who do the "information" know nothing about the hospital! One guard was on her phone and wasn't helpful at all. One of the entrances closes at 5 pm and the sign says to go through the emergency room entrance. When I did, I had another guard tell me that it's the front entrance and the sign needs to be updated! As a primary caregiver, I felt ill-prepared to take care of my brother. Not many of my questions were answered! I left with more than I brought. Don't get me started on the food! I got better food from my elementary cafeteria. No one should have to eat like that! Get your stuff together!

front desk was super understanding and patient. Susan Erkes , PA was so pleasant and helpful i came…read morein very emotional and left getting all questions answered and she went above and beyond to help me stop skipping any steps to be feeling better. I'm excited to have great hearts in the area

We're lucky to have this facility so close by. I was helped quickly and efficiently. The doctor was…read moreattentive and knowledgeable. I was sent on to an emergency department with paperwork that expedited my being admitted to the hospital.

Least professional provider I have ever worked with. Their receptionists are exceptionally rude and…read moretake an attitude as though they are not responsible for automated text messages that provide conflicting information. I made a new patient appointment that was scheduled for two months from when I called and within a day they rescheduled me to a month after that. They ask patients to confirm appointments after sending two conflicting times and are extremely unhelpful when you call their office Their providers treat/talk to their patients like they are stupid by not fully explaining ailments and treatment unless prompted by the patient. I'd rather be treated by witch doctors managed by AI. If I could give zero stars I would.

I am in disbelief. I have been in an enormous amount of pain. Throwing up, nearly passing out and…read morewith no explanation why. I have been trying to figure out what is wrong with me for 3 months and I have been patiently awaiting my appointment for over a month scheduled for July 2nd. I get a call yesterday stating I need to reschedule with zero explanation. When I call, the next availability isn't until August 12th. I do not understand how this facility thinks this is ok. I understand we all need a break and a vacation but as a doctor. Your vacations should be scheduled in advance not last minute hindering your patients and pushing them out far past a month of their expected visit. Very disappointed in these rich selfish bitches.

After getting turned away because I arrived after 7 PM at Duke Urgent Care Green Level, I decided…read moreto head over to The Emergency Room at WakeMed Apex Healthplex instead. The online wait time showed 22 minutes, although it ultimately took about an hour before I was seen. Still, once I was checked in and the process got moving, the experience put me at ease. A big shoutout to Jamison Newman, PA, who was professional, knowledgeable, and thorough when discussing my symptoms. He ordered the appropriate lab tests, got me set up with an IV, and made sure I felt comfortable and informed throughout the visit. I left feeling much more confident and reassured. The entire staff was courteous, helpful, and attentive as well. I was honestly a little skeptical about going to the ER at first, especially after my urgent care plans didn't work out, but the overall experience at WakeMed Apex Healthplex exceeded my expectations. Hopefully I won't need another ER visit anytime soon, but if I do, I wouldn't hesitate to come back here. Thank you to the team for making a stressful situation feel much more manageable!

Visited Dr Plunkett at orthopedics. Overall great experience. Very friendly staff, efficient, and…read morethe Dr took his time understanding my issue. Glad I decided on the Apex site.

Was lied to when I called in to setup an appointment and was told there was an hour wait time and…read morethey do not do appointments. That's fine no biggie. I show up and there was no one in the waiting room and only one person in the back. So I started to setup the information for the system and was told that the iPad was not working and would need to go to a different office or come back another date. Someone had the lazy Friday blues and did not want to do their job. Considering the receptionist being under her cozy blanket. Do better y'all. If the company had not chose this place I would have not done so either. Do not recommend coming here on a Friday.

Wonderful facility for urgency and non-urgent medical issues. I've been 3 times since they opened…read more Always fast, considerate and I feel comfortable that they are extremely knowledgeable. Today I had to go because I needed an x-Ray. Even though the area was painful especially when I had to bend my leg, they did everything they could to help me remain comfortable. Their x-Ray equipment is state of the art and brand new!! The PA that treated me was so pleasant and caring. They took the X-rays, viewed them and also sent them to their radiologist for a second review. The diagnosis required me to go to the hospital for an ultrasound, but the PA explained why and answered all my questions. She also followed up with me on the phone later to make sure everything was ok. Clean, caring, considerate and did I mention FAST?? I was in and out in less than 35 minutes. Highly recommend!!

Lousiest ED service. My wife was wheeled in due to very high BP in Wake Ambulance which could not…read moretake us to Raleigh Duke or Rex ED. ED intake service at WakeMed is so poor. Many patients came after us and they were taken in. Front desk ould not give us any update when our turn would be. When pushed, they took BP once in three and half hour - for a patient who came to WakeMed ED for high BP!! Very dissatisfied.

After getting bit by something I first went to CVS they were nice enough to say go to an urgent…read morecare, so I went to my provider - they looked at my hand and since it was swelling and hurting they couldn't help- they called Wake Med emergency and told me to go there. I got there at 3 pm - Since it was 3 pm they said it would be a while because it was change of shift time. They drew blood and I waited. I had time to read and look around- if you look closely at the picture the sheets.... I seen the Doctor he was super nice, got two prescriptions --black widow bite- I was there about 2.5 hours (still worth the wait- hand is healing)

Brother sat in the hospital with arm broken and was not seen with any form of urgency no pain meds…read moreno nothing like that

I took a good friend here because he was having issues with his foot. He is a diabetic and had some…read morepooling of blood around two of his toes and looked like an infection had started. We went and were there maybe an hour or a little over. He didn't get past triage. They didn't want to help him and said what do you expect us to do? They basically when they heard he was a diabetic treated him worse. They made a big deal about he should be able to see his foot on the bottom and should take care of it better. I guess all diabetes gets the same issues on their feet? They didn't even get a doctor to look at him. I'm not a nurse or doctor, I knew that he needed to be seen and treated and a lot better than Ms. Sanford, PA, Joanna G. Did. Thank you for not doing your job and taking better care of your patients. I hope no one ever goes to you again!

My mother's experience with Dr. John Kaspar and WakeMed Urology was nothing short of unacceptable…read more After her initial surgery, she was left dealing with extremely difficult and stressful circumstances that dramatically affected her quality of life. Instead of feeling supported by the physician and healthcare system we trusted, we were left feeling completely on our own during a time when proper medical guidance and follow-up were critical. What was most frustrating was the complete lack of accountability and follow-through. At our last appointment, Dr. Kaspar specifically informed us that his office would be reaching out to schedule the next follow-up appointment. That never happened. No phone call, no appointment, no communication, and no explanation. For a practice responsible for caring for post-surgical patients, this level of neglect and lack of coordination is deeply concerning. Throughout this entire experience, we felt as though my mother was treated more like a chart number than a patient. When a family entrusts a surgeon with the care of a loved one, they expect not only medical expertise but also professionalism, communication, compassion, and a commitment to ensuring proper recovery. Unfortunately, our experience with Dr. Kaspar and WakeMed fell far short of those expectations. The combination of the difficult outcome following surgery and the complete failure to follow through on promised post-operative care destroyed our confidence in this provider and the practice. We would never return and cannot recommend Dr. Kaspar or WakeMed Urology based on our experience. Patients deserve far better communication and continuity of care than what we received.

Went here against my will and have a 700 bill to get my blood pressure checked! I called 12 times…read moreto get my bill taken care of and I check getting hung up on! They don't care about you! None of them! All they care about is racking up a bill and ignoring you!