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    UNC Faculty Physicians Center at Eastowne

    3.0 (1 review)
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    2 months ago

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    Chapel Hill Internal Medicine

    Chapel Hill Internal Medicine

    2.7
    (19 reviews)
    2.9 mi

    If I could give them a zero, I would, and I have never written such a negative review as I am doing…read morenow. I am a Clinical Social Worker and I believe in giving people grace and trying to share positivity rather than focusing on the negativity. But the treatment I received simply trying to get help was disgusting. It started in March 2026 when my PCP sent a referral to the Gastroenterology Department for assistance with my unusual and very complex GI case. They did not accept the referral "due to an error with the referral," but never called me or my PCP to notify either of us of the error. Meanwhile, I was able to be seen at the Cleveland Clinic who unfortunately could not determine what is causing my severe abdominal pain after a life threatening episode of Severe Ischemic Colitis in December of 2025 (which has resulted in constant abdominal pain after eating and severe/debilitating pain if I eat fruits, vegetables, or meats - requiring two ED visits which were unhelpful). So, after the Cleveland Clinic discharged me in May, I reached out to CH Internal Medicine's GI Department to follow up on the March referral, which is when I learned they discarded it and had never called me or my PCP. So I made another appointment with my PCP on 5/17/26 and another referral was sent under "emergent" status (which typically requires a response in 24 hours). I hadn't heard anything by 5/21/26, so I again called their scheduling line. The scheduler (Jenny) was very nice and gently explained that they had decided not to see me. She could not provide a reason why they would not see me. I began sobbing and begging for their help, because no one has been able to help me in almost 6 months. I was then transferred to the Office Manager who was incredibly rude and had no empathy. After explaining my situation and lack of hope, crying throughout the call, she continued to be defiant and even went as far as saying "if you're really in that much pain you should go to the ED." I explained that I had been to the ED twice without any assistance, at which point she insinuated that I was lying when I said that the Duke GI physicians refused to see me as a consult in the ED. She said they had to see me if a consult was requested and I said that she could read my ED notes which clearly stated GI was consulted but declined to see me. She still did not care. She refused to offer any assistance and by implying that my pain was not severe, I lost my temper and cussed at her. I am NOT that kind of person - I am so ashamed of my behavior and have never been belligerent or rude to any healthcare provider. I work in healthcare myself, so I understand the difficulties workers face these days and it hurts my heart to have been pushed so far that I went violated my own values. I am still without any assistance and am so hopeless. I cannot understand how a medical practice could turn down someone (with health insurance) who was begging for help, without any valid reason (they could have said my needs were too complex, but to repeatedly lie, was horrible) or any recommendations on other providers who might have been able to help. I hope that no one who is suffering has to experience this kind of treatment by a healthcare professional. And I certainly will never go to any UNC facility after this experience.

    This practice has quality doctors who spend time with their patients and listen well.read more

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    Chapel Hill Internal Medicine

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    Duke Integrative Medicine

    Duke Integrative Medicine

    4.6
    (7 reviews)
    4.6 mi

    First of all I would like to personally thank Dr Rodriquez for her professionalism- patience &…read morekindness shown to me during my recent visits x2. I feel she was able to grasp my complex issues fairly quickly- she followed up With labs drawn after the first visit with the results and her recommendations even though they are visible in the Duke my chart- this was my 4th visit to this location- years ago my family gifted a visit when there was a bookstore - lunch and other amenities- even though some of the amenities have changed I feel this practice is well worth the investment- options for a la cart services like yoga & other a la cart amenities available. This location is situated off I 85 & other major routes- near the corner of Moreene & Erwin road a mile or so from the main Duke North Hospital Systems on Erwin Road & nearby Medicine Circle. It's now obscured from a lot of greenery and shrubbery but once you turn into the winding paved path way - the location is a beautifully crafted building remindful of the older Duke bricks and newer bricks building.Uniquely designed - there is a drop off entrance for accessibility with automatic door openers. The reception team members & Nurse equally friendly and knowledgeable. Nice comfortable seating available. In house lab. I shall look forward to utilizing more of these facilities in the near future

    This has been an extremely disappointing process at this facility. I went for three months and…read moreduring that time My doctor was always late for appointments, she cancelled my appointment twice (one due to illness) and the other unknown. I was put on an antibiotic for a chronic cough with no X-ray and the antibiotic had a black box warning and I became very ill. It wasn't worth $165 a month and I won't go back.

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    Duke Integrative Medicine
    Lobby area
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    Zen area

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    Zen area
    Sutton Station Internal Medicine

    Sutton Station Internal Medicine

    2.9
    (9 reviews)
    4.7 mi

    A former patient, I can verify other reviews. It's not too much to expect professionalism at a…read moredoctor's office and some compassion. I left because of the rudeness and lack of consideration after one particular day when I had a bad respiratory infection. My doctor's office was right across from the exam room, tight quarters, only a few feet across the hall. An intern came with him when he saw me. After my exam he went right across the hall with them and I heard him ridiculing me. When I left, the nurses at the nurses station all turned, looked at me and laughed. I did not choose him. My own, wonderful doctor, left Duke and there were few available at the time. I made sure I made my own choice, not a default, after that.

    I've been with my Primary Physician/Internal Medicine Specialist here for almost 20 years. I've…read moredeveloped a great, nonjudgmental relationship with him, and he has always been great through whatever odd thing that has arisen. With me, he's always been very frank and straightforward, which suits me well. The nurses have been impressive, too, for the most part. The lab works well, and the phlebotomists do a great job. I have also been referred by this physician to the Radiology Department when needed. The X-Ray Technicians have always been great as well. The office administration has always been top-notch. The entire facility has worked very efficiently for and with me over the years. I can recommend this facility and all the individuals who have contributed to my health now for many years. This location has a lot of additional clinics/offices with different specializations as well. I'm pretty sure they have Pedriatics and an Ear, Nose, and Throat Clinic as well as others. I can't address their quality or efficiency. I would be surprised if it were vastly different, but I have no experience with them. You might want to look for other reviews regarding them. As a final note, it's always been very helpful to me to coordinate all my healthcare through various doctors and providers under the vast Duke umbrella. All results of tests, X-Rays themselves, and doctor's comments are always quickly added to the My Duke Health app witch is available on Android phones, I don't know about Apple devices as I've never had reason to look, and Windows based PCs. I have no idea about Linux. However, it's internet browser based, and I think it should work fine on computers using common browser interfaces. However, I've never tested it.

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    Sutton Station Internal Medicine

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    UNC Faculty Physicians Center at Eastowne - internalmed - Updated August 2026

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