Staff is rude…read more Waiting for over an hour past our appointment time with zero assistance

Suuuch a fan of UNC Peds - they have taken care of my 3 year old since just a week and now my…read moresecond child is lucky enough to have Dr. Pickens as her pediatrician too. They're open until 8pm and on Saturdays which helps so much because kids are germy little things and choose the most inconvenient times to get sick. The facility is clean, we get in right away, they give away free books and stickers, and my kid looks forward to going - if that's not a 5 star level review I'm not sure what is. Seriously if you can get in, Dr. Pickens is the man!

The department is very clean and organized. I have a…read moreneuromuscular genetic condition only a few doctors can manage and Duke is one of the best in the country. The staff is super knowledgeable and helpful and always ready to give suggestions or send in referrals to other specialists. This office has permanent staff and not rotating doctors as the main hospital does. The parking lot ro this building is a nightmare and I recommend coming early and doing the online check in once parked since it takes time to get to the office and they are patient because it's common for patients to get lost because of the multiple buildings that surround the parking

Note: There is a difference between neurosurgery and neurology. This may seem obvious but I…read moremention it because I have learned that this is not common knowledge. This location is in the same location as Duke Neurology of Raleigh. They share the same building and even the same floor and phone number but are located in different suites on different sides of the building with different doctors. For the record I saw (and my surgery was performed by) Dr. Ali Zomorodi. One important thing to remember is to ask who will be performing your surgery. I have heard several stories where patients consulted with neurosurgeons and assumed they would perform the surgeries but the surgeries were in fact performed by the neurosurgeon's PA. That being said I have mixed feelings about my experience here. I give them 4 stars for several reasons. The positives: - This is Duke after all. Many people fly internationally to have their surgery performed at Duke because of the reputation, knowledge, and experience of the surgeons. - My surgeon was very knowledgeable and experienced in my disorder and has performed high profile surgeries with success. - The complications from my surgery were minimal and my recovery seemed easier than many of the testimonials I have read elsewhere. The negatives: - Poor response from the doctor's assistant / receptionist. I was usually sent to voicemail when calling and my voicemails were never returned. On the occasions I did get through I was promised prescriptions or faxes would be sent and they were not. I ran out of pain medicine on several occasions (which is not a good thing when recovering from skull / brain based surgery). I had to call several times to follow-up and ensure that simple common tasks were completed. - Time commitments were longer than expected. Our first appointment lasted 4 hours which were spent waiting for the neurosurgeon to come in and speak to us for 5 minutes (to their credit I later learned this is very common in this field). - Bedside manner and compassion were initially absent. Our first visit resulted in the neurosurgeon explaining how I needed surgery on my skull / brain for the back pain I had been experiencing, explaining how he would perform the surgery, and leaving after talking to us for less than 5 minutes. Needless to say my wife and I were both shocked because this seemed very major to us and we were not prepared to hear what he had said. To his benefit the second visit we learned the neurosurgeon is indeed very nice and caring and took all the time in the world to answer every question we thought to ask (we chalked up the first visit to a busy / bad day) My overall assessment is that I would have given this 5 stars if it weren't for dealing with the hassles of the front desk receptionist. Even though I had very difficult and frustrating times throughout this process I would definitely recommend this office and doctor based on the experience, knowledge, and my personal experience of the surgery and recovery. Just be prepared for delays and to spend energy and effort following-up on commitments.

I've been coming to Duke Primary Care Brier Creek for years, and I can confidently say it's the…read morebest primary care office in the Triangle. The staff here is always so pleasant and welcoming from the front desk to the nurses and providers, everyone treats you with kindness and respect. One thing I really appreciate is how efficient they are. I've never waited more than 5 minutes after checking in for my appointment. They run like clockwork, and it makes visits stress-free and smooth. Having the lab right on site is also a huge plus no need to drive elsewhere. My test results always go directly to my Duke MyChart, which makes it easy to stay on top of everything. Truly grateful to have such a dependable, professional, and friendly care team. Highly recommend!

I was running a high fever for three days & wasn't improving. I booked an appointment in Duke My…read moreChart for Saturday morning at 11:20. I got there 15 minutes early as requested. I did not even have time to sit down. I was called just as I completed checking in. After vitals, I was taken to an exam room. My COVID test was a 15 minute wait for results. Before the 15 minutes were up, a really nice physician came to examine me. She was professional & friendly. When she learned they had already tested me for COVID, she went to check on the results. For the first time, I was diagnosed with COVID. I had dodged it for over 5 years. She gave me a typed out prescription as some pharmacy computer systems were down at that time. She explained how to take the medication. I was back in my car in close to 3O minutes after I arrived. Things I Appreciated: Making an appointment online Very short wait to be seen Seen by a physician Quick & accurate diagnosis Open on a Saturday/holiday weekend. I would definitely go there again when my primary care office is closed. I went there a few years ago & had a very positive experience then too.

Generally speaking, this doctor's office is good. It's clean, in a nice location, and has all the…read morebasics. I read some of the reviews about wait times, but I can't remember ever waiting for more than 10 minutes in the waiting room. And I usually spend less time waiting in the exam room (on occasion my doctor is ~15 minutes behind schedule). I do try to get early morning appointments for these reasons. I appreciate the phlebotomists when I get blood work done-- they are always friendly and quick, and I get my results back within a couple of days. Like most doctor's offices, the doctors themselves know a wide range of things, but in my opinion they are more incentivized to prevent a lawsuit than to actually solve your issues. On multiple occasions I was suggested a short-term fix for my issues (like medications that didn't really solve my issue) rather than a more holistic or well-thought-out approach. That's why I use this office mostly for yearly physicals/bloodwork and referrals, instead of comprehensive preventative care. But I can't blame Duke Health for this, it's more of an institutional problem in the US.

A good choice for cancer treatment in Cary. Located in a large health plaza on the 2nd floor above…read moreRaleigh Radiology and a parking garage. Ample parking is available under and around the building. A stairwell and an elevator is available to take you upstairs. The elevator does not go to the second floor until after 7:30 am. This facility is quite nice and quieter than other locations. The employees are friendly and helpful. I have not spent as much time at this location as I have at others. However, the days I have been here have all been positive. The doctors and nurse practitioners are intelligent and efficient. When you arrive, check in at the front desk and sit in the waiting area until your name is called. Restrooms are available near the clinic and infusion room. If you are there for an infusion, the infusion nurses are kind and attentive. They offer pillows, blankets, beverages, and snacks. The chairs recline and have privacy curtains. There are also private infusion rooms if you prefer a separate area. Overall, I recommend this clinic for cancer treatment for those in the Cary area!

Side effects from chemo made my husband have an 8 day stay in hospital. Only one visit from Rex…read moreoncology pa and no follow up. We never heard from them. i thought dr boles was going to be a great doctor but very disappointed. Word to wise...go to Duke. Rex is obviously suffering from growing pains that nearly killed my husband.

Dr Craig Stevens has been my general physician for many years and I absolutely trust him with my…read morehealth. He actually takes an interest in you, engages you in conversation to not only hear your acute symptoms but to get a sense for what other physical, environmental, emotional, spiritual factors influence your well-being. Dr Stevens has a great sense of humor and makes you feel at ease even for the awkward exams... you know the ones. He will also not hesitate to let you know, in no uncertain terms, if you're neglecting your health. I, for one, appreciate the lack of candy coating when it comes to my health. Triangle Family Care also has nurse practitioners for when Dr Stevens is not available. Kellie and Crystal are professional and knowledgeable and every bit as personable as Dr Stevens. The office and nursing staff is very friendly and competent. I certainly plan to stick with Triangle Family Care.

If I had done this review a year ago Triangle would've gotten 4 stars. Dr. Stevens is really really…read moregood; he is attentive, insightful & has a wicked sense of humor. 4 stars because after becoming a patient I realized I completely neglected to see that he is a concierge doctor. Unfortunately that meant that I would only see him 1x yearly for my annual physical. OK, I could deal with that because I knew that if something major was going on he would always be available to step in. Well welcome to the new Triangle Family Care. Dr. Stevens has decided that he is now going to turn his attention to aesthetics. Unless you are a concierge patient (which I am not) that's it for any one-on-one visits..forever & always, and while I have total confidence in the PAs that work there, I really would like to have a relationship with my doctor. Now that that will no longer be an option I'm afraid Triangle is now a 3 star practice. :(

Everytime I've been the staff have been kind and attentive. I'm usually seen very quickly too.read more

I had to go to the lab at 8:00 am for time sensitive blood work. when I got to the clinic, the lab…read morewas closed and they said it would be open at 12:30, so my lab work could not be done. Now I have to contact my Endocrinologist to send me the medication I have to take prior to the lab work, and also will have to arrange for time off work to get it done again. This is a recurring issue with this clinic. I you live in Raleigh, and have to have time sensitive lab work done, plan to drive to the hospital in Durham because you likely won't be able to do it in the morning at the Raleigh clinic.