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    UNC Pediatrics at Garner

    3.4 (5 reviews)
    Closed 7:00 am - 6:00 pm

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    Avance Care Garner

    Avance Care Garner

    3.1
    (22 reviews)
    2.1 mi

    I have come to this location a few different times. Everyone is always really nice but I think a…read morelot of people were having a bad day today. A lot of the staff kind of avoided the patience. I was early for my appointment and then I was late being seen. They then put me in a room in the back for a long time and I only talked to the doctor a few minutes. I was there over an hour 4 or 5-minute visit.

    I have been a patient here for a few years but have had a very negative experience lately. I called…read moreon a Monday after starting to feel sick. I have a new baby so staying healthy, and getting treatment quickly is top of mind. They did not answer but I left a message. I did not receive a call back. On Tuesday morning I felt worse and called again. No answer. Left a message. On Tuesday afternoon I called again. No answer. Left a message. I ended up calling the nurse line as I was desperate with a 103° fever. No answer BUT I at least got a call back. They said "sorry we can't help you today" I asked for an appointment tomorrow and they said "you have to call in the morning to get an appointment for same day" WHAT? I have been trying to get help from my doctor for 2 days!!! My husband ended up calling the second they opened on Wednesday because I was too sick. He luckily got someone to answer but they couldn't see me until 3:40pm. That was over 48hours since I originally called to get an appointment. The appointment was fine. I saw Heather and she was nice and caring. I liked Heather she is the only good part of this story and the only reason I didn't give 0 stars! I have strep and the flu. Of course with 2 major illnesses questions and stuff come up so I had to call the nurses line the next day as I was unable to eat or drink. I called 3 times before I got a response. I tried to message on the online portal to see if it was faster. A doctor named Stephanie whom I have never met responded to me very rudely. Keep in mind I am NOT a doctor. I don't know anything about these things so I'm asking questions. Stephanie responded to me like I was very dumb, and annoying for asking questions. Needless to say I will be finding a different practice. One that answers the phone and doesn't speak down to patients.

    Photos
    Loryn Jones, MSW, LCSW
    Loryn Jones, MSW, LCSW
    Tobias King, FNP-C
    Tobias King, FNP-C
    Lindsay Palmeri, FNP-C

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    Lindsay Palmeri, FNP-C
    Garner Family Practice PA

    Garner Family Practice PA

    1.9
    (11 reviews)
    2.5 mi

    This office has been my PCP for several years. Apparently, you're damned if don't o on a regular…read morebasis. I didn't realise that it has become so difficult to even make an appointment. On August 1st 2024 I called to make an appointment and that was an issue3 with a rude woman on the phone. I said that I needed an antibiotic and please have the nurse to call me and to make me the first available appointment. I'ts September and I still haven't been called nor was an appointment made. I just tried to call and make an appoinment for just a routine visit 09/09/2024 but that is obvIiosly an issue because stating a routine visit to the woman who kept asking over and over is this for a refill? am I ill/ did I need a physical? I just want an appointment for a routine visit and that is not good enough for this practice anymore. I will be finding another PCP because this is rediculous.

    I have liked this practice of doctors since I started going here 9 years ago! Wide variety of…read moredoctors to choose from and always friendly staff. I am always able to get an appointment fairly quickly if needed. I just recently needed to have my daughter's swimmer ear looked at. Her pediatrician, didn't have time for her pain, so I called my family doctor. Garner Family took us right away and gave her medicine and she was back swimming for her team in less than two days. I am now switching to them from the pediatrician. Yes, my kids are now older, so I guess it is time anyway.

    UNC Pediatrics at Garner - familydr - Updated July 2026

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