This place stinks . The staff is nice enough they do tell you upon coming in the wait however add 45 minutes to what they tell you . They accept blue cross however it's a waste of time because I came in with something at 9am and left at 11 :25 am . She came in asked my symptoms but yes as the other reviewer on here said it felt like she was grilling me and made me feel like I was lying about my symptoms she detected something but only gave me for y infection it's been 3 days and symptoms are still there I called and the receptionist said they would have to charge me as a new visit for results which will require different new prescription . I would rather save my valuable time and pay to go somewhere else to save me the trouble . read more

UNC Urgent Care at Wakefield - Urgent Care Near Me - Raleigh, North Carolina

They turn patients away in need. Sitting there with no one in their lobby. And they are open the only reason they are getting 1 is because a ZERO is not an option. read more

come back in a week and call another doctor sucks, waste of time. Care was not thorough nor was the clinic busy. Older lady at reception was nice, her younger coworker seemed to be what some might call moody. read more

Great place specially when you need a health care provider in the weekend, they are busy but it's worth the wait. I highly recommend this place. read more

Urgent Care is certainly not on anyone's "favorites" list. But sometimes it's a necessity and today I'm very glad UNC Urgent Care at Wakefield was there. I've visited maybe four times in 10 years and I do have to say today's visit was much better than I remember previous visits. Front desk was upbeat and competent. I was called back without an appointment in under 10 minutes - granted I did go about 10 minutes after they opened so this may be key if you can get there early. There is an option to get an appointment online. The Nurse Practitioner seemed fully capable and helped me with my need. I like that there's a Harris Teeter close in case you do need a prescription. I felt informed of copays and billing. The waiting area was clean and orderly, parking was free and easy. I appreciated all aspects of my visit. read more

This facility is open weekends including those that fall on a holiday. Not knowing whether to go to the emergency room or urgent care, I decided to go this urgent care as they were to have on-site imaging and lab services. I really liked that the clipboards with paperwork were outside the door to the office so it could be filled out before they opened. The front staff was very nice and efficient. The waiting room was comfortable too. I was disappointed in the medical care received though as many of my symptoms were dismissed and tests should have been performed for a correct diagnosis. I'd return here as the co pay is the same as a primary care visit but just for minor ailments. read more

WORST DOCTORS & STAFF DO NOT VISIT!!!!!! The staff & doctors here are terrible. They're customer service is terrible and they accuse patients of lying about their symptoms. The front desk asks the reason for the visit. I informed them of the main symptom & when I got into the exam room I felt more comfortable to tell more information (at the front desk everyone is listening to you and anyone in the room can here you, less private) The doctor came in and said she couldn't falsify documents and said that she couldn't lose her job because I was making up stories. She said that different staff members had told her different things of what is going on. Also, told me having a fever is not a Covid symptom. After I explained to her I have more than one symptom and told her the entire story she agreed to see me but at this point I'll just take my chances. They have been rude before this but this was the final straw. read more

Akelah Battle Wood, FNP.... All I can say is she is amazing. We brought my son in for a lingering cough and she left no stone unturned. Her bedside manner, the way she handled us as well as our son was second to none. The practice itself is average but she was a gem. We left with pneumonia diagnosis and scripts ready to go. If you ever get lucky enough to see her here, count your lucky stars. read more

I totally sprained my shoulder never knew it would be this painful the dr. Was kind however this not giving the proper medication to the situation at hand is not good doctoring I have no history of opioid abuse. "Cause no harm" what's that??? read more

If I could rate this Health Facility and All the staff more stars I definitely would. The doctors there will make a tremendous difference spoken from my experience of having my situation with fluid. Basically, for a few months I had been complaining about a issue that Kristie Clontz at. UNC Rex attended my scheduled appointment and treated me in that one visit(all good). I was astounded by the outcome of monthly nothing visits and Mrs.Clontz; one day overwhelming results. I am Greatly Appreciative of Mrs. Clontz and my visit to UNC Health Care. I will never overlook my experience. Thank GOD in Jesus name Surely we have not just good but Great health care. If the PA is that good then woe; Doctors are pluss Outstanding. Thanks read more

Had an amazing experience here (as far as urgent care experiences go )...our little guy got a deep cut and they were so thorough and sweet and caring to him. From the front desk, to the nurse, to the doctor, everyone was amazing. It's hard to find that nowadays and I'd definitely go here again if we needed to. The nurse gave him a juice, a popsicle, and coloring to try and keep him distracted. The doctor took her time and was so nice and very well educated. read more

I've been here three times in the past year and a half, and the treatment I've received has been thorough and helpful. They take the time to talk through my symptoms and discuss treatment options. In particular, ask for Nurse Floderus. read more

Horrible experience bad customer service and no compassion shown to someone who is not feeling well.

After filling out numerous tedious new patient forms, the blonde receptionist informed me my BCBS insurance was denied. A quick phone call to BCBS customer service later, I discovered I was issued a new card that I did not have with me. Since I was already there, the only devices with me were my smartphone and tablet and could not access BCBS's encrypted website to retrieve my current insurance card. With the same policy #, this receptionist at Rex Express could easily have called BCBS to verify this information in just a few minutes, like most healthcare providers would do. Instead, she sat there and watched me on the phone as I grew frustrated and informed me that she cannot accept emails on her end when BCBS offered to email her the new insurance card. Not only is this not helpful at all, it shows how lazy she is and her unwillingness to help others. An elderly couple walked in and the gentleman asked this same receptionist for a glass of water for his wife because there was no water fountain present. The receptionist simply replied "No" and when the elderly gentleman questioned her, she stated that it was because she had to take his wife's temperature first. Bear in mind that it's late afternoon during summertime with temperatures climbing upwards of 90 degrees, plus that lady was using a walker! Temperature pending or not, you can give a thirsty lady water instead of subjecting elderly patients to possible dehydration. That type of treatment is borderline cruel. When I re-approached her window to ask her a question, I stood behind another patient with whom she was speaking with. She poked her head to the side and curtly informed me that she will call me when she's free. Now we can also add "rude" to that wonderful list of qualities she possesses. At this point, I decided to leave and seek care elsewhere. My review ends here and I cannot comment on the doctor(s) or the rest of the staff. However, I feel this bit of experience in Rex Express is sufficient to warrant an awful, single-star rating. read more

Visited Rex Express Care of Wakefield on a weekday evening. Service was fast, nurses and doctors were friendly and attentive, and the checkout/billing process was very streamlined. Making the decision to go to Urgent Care vs Emergency Room is always stressful. Luckily, Rex Express Care of Wakefield is super convenient. Location is open seven days a week from 9 a.m. - 8 p.m. and you can check the wait time online before heading over--which is great! As a bonus, parking is easy. read more

All though the staff was polite and helpful, Rex Express Care is a rip off. I went in for stomach pain on a Sunday morning and was seen in under 2 hours. They drew 3 vials of blood and gave me some anti acid syrup to setting my stomach. They recommend that I go get over the counter anti acid pills that day and I have been fine ever since. The problem came 4 weeks later when they want me to pay $400 for the 3 vials of blood and lab work. If Rex Express Care had told me on the day of it would be $400 bucks for labs or a recommendation to go take anti acid pills for $24 bucks, I would have said hold on the lab work, lets see what the pills do. Rex Express Care/ Hospitals are apparently known for being the waste when it comes to over charging their patients or running up fees on their patients. There are now laws against this but Rex is not doing to job to inform their patients. I would recommend going any where in Raleigh but Rex after this. The price is not worth it and Rex does not care about it. read more

Online check in said the wait was 25 minutes. We get here and were told it would be an hour. 2 hours later and we have NOT seen a doctor. He apparently had an emergency and LEFT. What? read more

Had a traumatic day. My 13 year old son suffered severe burns to his hand when he had an unfortunate accident. I went to two other Urgent Care places. One had a two hour wait and my son was in a great deal of pain and didn't want to wait. I called another place, Wake Forest Urgent Care, and told them we were on our way. They said they closed at 6:00 pm and we got there at 5:30 pm. We walked in and we were turned away in a rather cold and classless way. We walked in and were hurried out. The doors were then locked in front of us as my child was wincing in pain and I was feeling useless and helpless. The story gets better. I had never been to Rex Express Care of Wakefield and had no idea they had even existed. I drove over to Rex Medical Center of Wakefield hoping to find an Urgent Care or ER when I stumbled onto Rex Express Care of Wakefield. We came in and the professional staff immediately understood the amount of pain my child was experiencing. They insisted on seeing my child even before the paperwork had been filled out. They treated him and released him within an hours time. The administrative staff, the nurse, and the doctor all went above and beyond their obligations and duties when treating my child while he was dealing with the most pain he had ever experienced. We praise God for the good people at Rex Express Care of Wakefield. read more

$740 bill for 5 stitches. Better have good insurance. This place looked nice, but expensive. Before I parked, I went in and asked the receptionist if this is an urgent care, the current wait time, and what cost to expect for a stitches procedure. She stated this was an urgent care, there was no wait (they just added a second doctor), and a visit costs $220. I assumed she would have mentioned if the particular procedure would contribute significantly to the cost, but she did not. We were seen promptly, and the service was nice. The procedure went very smoothly with the doctor commenting several times on what an excellent patient my son was. We were out in 45 minutes. Then we receive the bill, and wow, a $740 base charge reduced to $590 after sent through my insurance. Just one line item for "laceration repair", or something like that. I called the provider directly. They referred me to their billing department to get an itemized bill. I called the billing department, and just patiently listened while the representative completely insulted my intelligence. They wouldn't provide me with an itemized bill, just commenting that it was "coded correctly and that is the charge". Apparently I would have received a significant discount if I simply had no insurance, but with me having insurance, I get a (poorly) negotiated rate. Yes, I acknowledge that I don't have the most generous insurance, but their continual suggestions that my insurance company is the one at fault, and they as a provider are powerless, is just BS. And this isn't "just what things cost nowadays"-- I received stitches across town just a few years ago for less than $250. Shop around if you have time.... I just called the place down the street (which has much better google ratings BTW), and they quoted between $150-220 "out the door" for stitches. read more

This has to be one of the best urgent care experiences I've had. I did go on a day where there was no wait (but I've been to other urgent cares with no wait and still waited). The staff was very efficient. I also loved the fact that they had my medical records handy. read more

Took my daughter to Rex Urgent Care this morning around 10:50 for an upper respiratory issue. Waited an hour and still I doctor or NP came in to see her. After being told there were still two people ah ad of us, We went to another practice. We've used this practice several times but today was a complete waste of time. read more

Scheduled and appointment online. Was supposed to be 1 hour 26 minutes to 1 hour 36 minutes. So they scheduled it 2 hours and forty minutes out. Should have been my first clue. Checked in and sat there for almost two hours. I was "next" for over an hour. Got my money back and left. Emailed at 10:40, still not seen at 3:30. Why schedule appointments if you are not going to honor them? And then to make someone wait two additional hours to not get seen is ridiculous.Thanks for nothing. read more

Online wait said 15-30 minutes. I didn't want to wait, so made an appointment. WITH online appointment I waited almost 3 hours! This is EXPRESS care??? Staff unfriendly-seemed stressed, uncaring. Would not recommend. read more

Very clean facility and staff were all very nice and professional but the hour and a half wait time for a simple routine diagnosis was not good. I arrived before opening and had only two people ahead of me. The doctor was in and out with me in less than 5 minutes. They really need to improve the wait time! read more

Love the online check-in. They got me in and out in less than 20 minutes. Everyone...doctor, nurse, receptionist... was incredibly nice and helpful. Highly recommend. read more

I give them a zero. They are the worst urgent care I have ever been to. A little over a year ago I went in because I had swelling above my left eye that hurt extremely bad. They told me they thought it was a tumor and to go to the E.R. At the E.R. they ran an MRI and it turned out it was just a clogged sinus. They gave me antibiotics and something for pain. Today I went back in for the same problem and they gave me prednisone. No antibiotic, nothing for pain. They said they can't give me another antibiotic because I just got off one when I know for a fact they can, it just can't be the same one. I know this because my daughter JUST had to go on a second round of antibiotics due to a resistant bacterial ear infection. They told me the antibiotic I was on probably cleared it up. Do they not realize not every bacteria is cleared by one antibiotic? They are also very rude. The first time I went they insulted my girlfriend. The second time I went the nurse told me I should hang up on my girlfriend when my girlfriend got mad because they wouldn't prescribe me an antibiotic for a sinus infection. read more