This was my first time at the under Armour store at the citadel outlets. I'm usually a regular at Camarillo outlets, but I came in here to buy some clothing items. Stores fairly big and everything is organized very well . I was able to find my shirt fairly quickly. The line was fairly long but luckily people weren't buying a lot of items so it went by quickly and the team members even jumped in to add another register. So thank you to them. I was a rewards member so it was quick to find myself in their system and get a digital receipt and earn points. read more

Under Armour Factory House - Sports Wear Near Me - Commerce, California

Visited Under Armour with my husband at the Citadel, and it never disappoints. The store is always well stocked, clean, and the employees are always professional, and courteous. They always have good deals. Plus their clothing, and workout gear is exceptional. Great place to visit whenever I am in the area. read more

Under Armour Factory House - Sports Wear Near Me - Commerce, California

I have been a fan of Under Armour workout shoes and clothing for many years. I enjoy shopping at this store because they usually have new and different styles of shoes and clothing to choose from each month. Pricing is AWESOME, as most items are 50% off, allowing customers to walk out with more than one item and/or matching outfits. In all of my years shopping at this store, I have never encountered bad service; the employees go out of their way to serve and are friendly and welcoming. First responders receive an additional 10% off all purchases simply by showing their work ID card. read more

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I probably havent bought anything from Under Armor in 10 years and I wasnt planning on it on this trip. They are known for never having my size in anything in my size but I was walking by the window and I thoigh would that shirt was nice and I wanted to see if they had it in my size. We'll of course they didnt so I figure id look for it in my son's size and wouldnt you know it. Nope. I was about to walk out and I eyed some shorts. Ugly as hell but awesome at rhe same time. Anyway I went straight to the back row and wouldnt you know it, they had them in my size. I had to buy them now because this was a rare occasion and they were 30% off plus the salesman added another 10% off. When I got them home I laid them on the bed and has this big feeling of regret. I wore them a week later and I love them now. Anyway im not sure if this will ever happen again but great experience. Still frustrated about the size thing. read more

Centrally located at the outlets, this store has plenty of sporty apparel for common fitness needs. Polos, active tees, shoes, socks, and other common accessories. Diverse set of options, colors, and patterns. Changing room inside too. Plenty of foot traffic throughout the day, checkout line can get long. read more

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Wow such great promotions are here today! Finally, i ended up to buy my all my gym clothes in a reasonable price. Such a huge varieties and all the items that i got was on %50 sales! Service is always great and everyone wants to help and maybe that why i ended up to buy a lot. Their unisex selection for shoes have the most vivid cool colors! read more

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Unfriendly customer service, the complex had a power outage. The power has been on for the last 45min, and all the stores are open again except Under Armour. It's aggravating to see the employees, carefree on there phones behind locked doors not willing to talk to customers who have been waiting patiently on the heat. read more

Very good store, lack of some lines and merchandise, doesnt have as much as the other one in OC , Service could also be a little better and engaging with customers but overall nice deals! read more

The service here is excellent and very professional. There are so many selections to choose from, and the place is clean and well-organized! read more

Under Armour Factory House - Sports Wear Near Me - Commerce, California

This store has a real great selection of large size shoes. I received above and beyond customer service from Brenna and Cynthia. I had a pleasant over all shopping experience. Great job!!! read more

Under Armour Factory House - Sports Wear Near Me - Commerce, California

We went shopping on a Thursday night and it was very busy around the shopping center. UA had some good deals on their shoes buy one get the other pair free. The male employee helping us was very nice and patient while he advised us that we had only so many more minutes to shop before closing. read more

Under Armour Factory House - Shoe shopping 2022 - Sports Wear Near Me - Commerce, California

Went in here and received the best customer service I've seen in a while. Highly recommend shopping at this store. Everything is so organized , great selection of items in store and employees are very friendly and helpful. I got helped by a worker name Marissa C , she was very helpful and patient with me. read more

I went in to Under Armour at The Citadel this morning to pickup some last minute workout clothes since I'm on vacation from the Bay. I wasn't entirely familiar with this location but Jake was so helpful and has the best customer service ever! I needed a full get up recommendation and he was more than glad to assist and show me where everything was. Would definitely stop by again when I'm in town! Thanks Jake read more

I received amazing customer service from Kevin and Jake. They were prompt, efficient, and kind.

Great discounts for frontline workers! Exceptionally clean! No food or drink allowed inside. Great sale prices! Staff super helpful and friendly. read more

Under Armour Factory House - Great discounts - Sports Wear Near Me - Commerce, California

This store has a huge selection of workout merchandise and I was able to find the workout shirts and pants I was looking for. If you need lots of options this is the [place to go. read more

Be aware if you ever pull out your phone in the store especially at the checkout. I was accused by a female employee of taking pictures of her when I was simply scanning the "loyalty rewards QR code "at the register. She told her other male coworker that she had seen me supposably taking pictures of her. When it was my turn to check out, he confronted me and said "where you taking pictures?". I said No confused, and then he said " you can't be taking pictures ". Again, I answered very confused and said no. He once again asked me "are you SURE you didnt take any pictures?" And i repeated no and said i didnt know what exactly he meant. I said I was scanning the loyalty reward QR code. He responded by saying "to not be afraid to go to the front and scan it !", My wife asked him, "what does he meant by taking pictures?" But did not receive a response from him. I was literally in the line for checkout scanning the code, not trying to cut in line. All I wanted was just to make a loyalty rewards account. The guy was treating me horribly, bad tone and serious way. He accused me and embarrassed me in front of everyone that was waiting in line, including my wife. Everyone was looking. After purchasing the stuff, I came back and returned the merchandise to the female who accused me and refused to tell me her name or her coworker name. We then asked for the manager and the manager came. We told him about what happened and he just said "I'll be talking to them about that". He was nice but I still felt very disrespected and embarrassed. It ruined my experience. I work in customer services for many years and I never seen this type of service in my life. Please be aware of having your phone during checkout when trying to be a member because you'll be accused. Remove the QR code in front of the registers to avoid a situation like this again. read more

Ive been to this store a few times. Ive bought multiple masks as well as clothes for running. The store is always clean and organized. The staff is always friendly and very knowledgeable about their products. I really appreciate their help when I go. read more

Looks like the store will expand its space soon? The staff was friendly, but I guess I'm not super into the brand yet. They didn't have much selection in the female basketball shoe department. I think I'll stick to Nike for basketball shoes. read more

Horrible ,first to go to citadel was a total nightmare waiting one and half hour to park and get in Citadel.When i finally bought the product it was not as good as i though and the shoe was uncomfortable.I didn't want to return to citadel and requested doing the exchange by mail ,but they said the can't refund me the money and i had to go back to the store to return the product.I drove one and half hour to Camarillo to return the product ,they didn't want to refund the tax i paid in Citadel .The shoes this time were not very comfortable either and when i called back customer service they said they can only offer a gift card for their store.They didn't either accommodate me when i told them both of the stores were 60 miles away from me and i had to go back to the store.They never offered to pay the tax i spend in citadel.I actually spoke with someone in Corporate name Daniel ,These people don;t know how to accommodate client needs. Don't do business with them! read more

Terrible customer service. Todays visit i decided i will never come back to this Location ever again. Literally just needed and item check.

I had a great experience shopping at the under armor outlet. The door Person was spraying people's hands with disinfected. Great idea which other places would do the same. Esteban is the salesperson did help me. He helped me with shorts shirts came out with a nice amount of gear for summer running. Under armor heat gear is the best in my opinion for cooling off while doing heavy physical exercise. This is why continue going to this outlet. Excellent job! read more

Under Armour Factory House - Picture of store full of great gear - Sports Wear Near Me - Commerce, California

The staff at the fitting rooms are so helpful! Thoroughly enjoyed talking to them about the clothes, attire and activities for each. To top it off, during checkout, Jake was the best! A living embodiment of defining "customer service". Something we've lost over the years in the retail space. read more

I love the product, but the return policy at this place made me feel cheated. Purchased two muscle shirts at 45 a piece, went in the next day to exchange them and they would not exchange without receipt. Used the same card, but they could not look it up that way. I showed them the transaction on my bank account, and they would not give me more than 20 dollars credit for both shirts. I took the credit cause the cut on the shirt did not fit my frame. So anyway, like I said, love the product, not a fan of the customer service. read more

I still like UA products because I think they're the best at helping wick away sweat but the prices I feel are still close to if not the same as retail unless you find your items on the clearance rack. Also they used to acknowledge nursing licenses here and give you a 10% discount if you showed your license but they have not taken that privilege away and it is strictly for military personnel only, kind of a bummer. read more

This location is located inside the Citadel. The outlets here does not necessarily mean the prices are lower. Most of the Under Armour prices are still a bit on the high side in this location. Maybe each garment is approximately $5.00 less then a typical sporting goods store. So, whenever I come... I only look for the significant savings on something I need. They have different style dry shirts here, along with a good variety of shorts and sweat pants. Sometimes the colors are a bit too wild to wear... but whatever rocks a customer's boat is what counts to generate revenue. Overall, I have bought a few workout shirts here when it's on sale. The sales that are 40% off is good. But do check the merchandise for defects. read more

Closed 10 minutes early today when I wanted to check them out. Personally for me, whenever I visit this stores, the sales aren't really sales. They probably inflate the price and claim "40% off" did. I wanted to check out the store today to see maybe if they got good deals while I'm at the outlet. My bad for the hopeful wishing. read more

Everything you need to workout in style. This outlet has a great selection without being overwhelming and is never overcrowded. Their underwear is just awesome. It's great for working out, but it is so comfortable and lightweight that you can wear it for everything else. I really like the UA Pure stretch panty. The service is also great. We were there 5 min before closing and we were still offered the special of the week, however it meant that the cashier needed to wait a few extra min while we shopped for another item in order to get $15 off. read more

Under Armour Factory House - Most comfortable panty ever. - Sports Wear Near Me - Commerce, California

It's an outlet store. They either have what you are looking for, or not. Staff is friendly, place is okay clean, prices could be cheaper. Will return. read more

Under Armour Factory House - Sports Wear Near Me - Commerce, California

Disappointing kids selection. Their Carlsbad outlet has so many styles for kids that we had high hopes, but this store only two shelves for kids. Especially since under armor is known for outstanding kid styles, and golf clothes for kids, we were disappointed In the meter selection that the citadel outlet has. read more

I really like this place. Iv'e only recently become an under armour fan, but their workout gear is very good and really make working out more comfortable. The workers are very nice, and helpful. There are always good deals, you just have to hunt for them on the racks It never really gest a little busy and messy, which is sometimes expected with the amount of items they have in the store. But it is a very smoothing flowing store. Overall, if you want something Under Armour, great place to go. read more

Best customer service I've ever had from a store especially from jakob. Does anyone know how I can reach him or know if he still works there?? read more

I like shirts with UPF protection and Under Armour makes some that are lightweight in solid colors and reasonably priced. The other day I bought a white t-shirt called "velocity" with UPF 30+. It was normally $24.99 but was on sale for 30% off. Great deal! Xie Xie! read more

Bought some cool gear here. Shops are all together so you can make a circle and the majority of the shops you want to go to are on it. It was my first time going to the Citadel and I must say I enjoyed it. The restaurants are a bit limited but it's enough for the area. You won't find a Cheesecake factory here if you know what I mean. The parking is big enough but there is valet if you're not into working up a slight sweat. Under armour has shirts that don't shrink or fade much. I picked that up along with some performance shorts after they searched the back room for them. read more

Under Armour Outlet is one of my favorite places to buy my workout clothes. I admit that it is more expensive than the other athletic stores in this outlet, but I find their clothes more comfortable and longer lasting. The regular merchandise can be a bit pricey. However, I always make a beeline to the clearance racks for extra percentage off deals. I can easily get a workout tank here for less than $10. It's never too crowded here and I don't think I've ever seen a long line here for checkout either. read more

The other Day I went to the Under Amour Factory at the Citadel and while I was looking around picking clothes off the rack to try on, a associate by the name of Jacob came with the large bag so I can put my clothes in without me even asking. Jacob was extremely helpful with all my questions that I asked and showed great customer service. If you are going to Visit this Under Armour store I recommend you get assistance from Jacob. He really cares about the customer and is extremely friendly and really showed me great customer service. read more

Horrible customer service. Even after speaking to the manager. We bought 20+ items that we were giving away and we asked for extra bags and they refused. Plastic bags must be super expensive these days!!! read more

Love UA! Most of my gym clothes are UA and today I was really happy leaving the store because I got my gf two great bras for $40.00 and for myself two awesome shorts for $40.00. Additionally I bought two shirts for $25.00 each. The employees were really friendly even through the mayhem of today. read more

Under Armour Factory House - Sports Wear Near Me - Commerce, California

There are good deals at this store. Check back often for their sales on top of the outlet prices.I came during the holiday season so there was good prices and things were still in stock. The employees were really nice and helpful with answering my questions. The clothing are nice and I got to get some hoodies which are really comfortable and suitable for those surprise weathers. They have military discount as well. I will definitely be back to check out some more deals and items. read more

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I ordered a pair of running shoes via the Under Armour website. My card was charged, and then three days later I received notification that my size was suddenly out of the stock and the order had been canceled. Online, the order still shows as active. Um...what. I tried calling customer service and waited 20 minutes, with zero notification as to how much longer the wait would be or where I am in the queue. Finally hung up. Terrible experience, terrible service. This company should be embarrassed. I won't purchase from them again. read more