The store manager Tom "for short" she was very helpful on helping me pick some stuff for work, was…read morevery nice and attentive

This review is based on the customer service provided by Jessica, the manager. I needed a very…read morespecific pair of shoes for my child's school project. I could not find them anywhere, came to WSS and found a pair but they were two sizes bigger. I was willing to get those even though they were way bigger. When I got to the register I told Jessica about my plight and she went out of her way to look for options in the store. When they did not have them she went out of her way to call 3 other stores until she verified one of them had the size I needed. It's nearly impossible to experience this level of customer service nowadays. Thank you.

if i could give negative stars i would!!! i didn't get his name but it was the guy with glasses he…read morewas so rude bad service here!! go to the shoe palace at the QUAD!!!! He didn't let me exchange shoes said they worn went to the quad and no issues with them!!

Walked in and was completely ignored by staff, who were conversing prior and went silent upon…read moreentering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again.

Goldmine. Are you…read moregoing to the club? They have shoes for you. Do you need a sensible shoe that you can wear to brunch with your boyfriend's grandmother. Yes, they have a shoe for that. Do you need a pink feathered mule because you are entering into your Peggy Bundy era? Yes, girl. Are you feeling a little Steven Tyler today? Me too. They have that too. Did I urgently text my sister because I couldn't decide between the regular and patent leather loafers? Yes I did. Did I also buy a cute kitten heeled sandal for a wedding next month. Yes. Yes I did. Literally no buyers remorse because everything is such a good deal.

I've been coming to this store since I was a teenager, and it has never disappointed. They always…read morehave an amazing selection, everything from tennis shoes, flats, sandals, heels, party shoes, and boots to cute accessories like purses and wallets. You truly never know what gem you're going to find. On my last visit, I scored a pair of Jimmy Choos that retail for $895 for under $400, and they were in perfect condition. Deals like that are exactly why I keep coming back. The staff is another reason this place stands out. Everyone who works here is super friendly, patient, and genuinely helpful. They always go out of their way to find what you're looking for and give you the best deal possible. Just really good people all around. I recommend this place to everyone, friends, family, and anyone visiting from out of town. It's an absolute must-stop if you love great shoes at even better prices.

I stopped by Shoeteria in Commerce in search of new work boots, and I had such a great experience!…read moreThanks Luis . Miranda was absolutely wonderful! She was friendly, helpful, and attentive throughout my visit and made sure I found something that worked for my needs. The store was also exceptionally clean, organized, and welcoming, which really stood out to me. Excellent customer service and a great overall experience. Thank you, Miranda, for making my visit so easy and enjoyable! I'll definitely be returning to Shoeteria for my future work gear.

Chris and Alex ware on point! Great customer service and very knowledgeable!! Thanks fellaz!!read more

Shoe City is an excellent place to buy running shoes. I found what I wanted, made the order online…read moreand received the two pair of shoes within a few days. Fast service, good website and easy transaction.

I don't know about this place anymore...I wonder if all items are knock offs...pay close attention…read moreto the logos and overall quality...

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

I came here and helped the finding some pills, but unfortunately, they don't label which heels have…read morewide width. I went down every single aisle and every other DSW I've been to has a little black placard that says available and wide with. Not one of their heels or sandals had this display. I was not about to spend my time going through every single shoe to find a wide with shoe or heel that I needed. Very disappointed in this since DSW is one of the few places you can get White Whitfield. I really hope that the staff here makes it easier for shoppers to find what they're looking for without having to waste all the time to find out ourselves if they have wide width or not.

This store is a lot calmer than the Citadel, and they have just as good of sales--if not better…read more The guys provide great customer service, but the female employees, not so much. They tend to huddle together and gossip instead of helping customers. The cashiers are great, and there's security at the entrance, which is a plus. There's free parking in the back, or you can park on the street in front. Overall, I prefer shopping at this location because it's much more relaxed and less chaotic than the Citadel.

Loved the store the moment I walked in. A few weeks prior, I visited the main Nike Company Store at…read morethe headquarters in Beaverton, OR. The staff was great, informed me about sale items, This location has it all, clothing, shoes, back packs, gear and equipment. You can find something for the entire family, I did. Street parking is tight so be careful where you park

Stephanie and Daisy you both are Stellar! Customer service was amazing- came in for crew socks and…read morethey pulled them aside and on top of it told me if the discount if I got two! Worked out perfect! I will most def come back here again ! Thank you

The customer service team was indifferent, not helpful, and not attentive. When we walked in two…read moreteam members were speaking to one customer they both saw us and did not ask, "How can we help?" When needing assistance we had to approach 3 different members to get shoes we wanted to fit. At time of check-out they asked one another who helped us while ignoring we were there. We could have been asked who tended to us but they were aware no one rendered good service.

Service was terrible, asked an employee if he can check on the system to see if they had the shoe…read morein stock at another location. Didn't bother to check. All he said was "I asked my manager and he said they're sold out at every shoe palace" I asked again you think you can just check please and he said "nah man they're sold out everywhere" drove to another shoe palace and guess what they had? The shoe in stock in my size. Thank you shoe palace in Little Tokyo for the great service.

Went there for the very first time.. walked in ran into 3 employees none said hi or welcome! Mind…read moreyou one of them was a manager and we were in there for a bit looking for sizes. Worst customer service!! The only thing that kept me there was the sale. But I wont go back.

I had a very frustrating experience at WSS in Whittier and would not recommend this location…read more Over the past few weeks, I went in THREE separate times trying to buy black Pro Club shirts in a size medium for my 14-year-old son. Each visit, I was told something different -- first they'd have them in a few days, then they still didn't have them, and finally I was told they could order them for me and have them shipped to my home. I agreed and very clearly ordered THREE medium shirts as part of their promotion (3 for about $32.50). When my order arrived, I received ONE medium and ONE extra large tall. That is absolutely not what I ordered and makes no sense, my son is slim and medium barely fits him. When I called the store, the manager (Manny) told me there was "nothing he could do" because their system shows that's what was ordered. That response was unacceptable. The employee who helped me (Cassandra) was friendly, but the order was clearly placed incorrectly. (AIRHEADS) To make things more confusing, the total I was charged didn't even match the promotion and ended up being around $21.06 after some kind of discount she gave us because he was a student and showed her his school ID. After multiple trips, wasted time, and receiving the wrong items, there was zero accountability or real effort to fix the issue. Very disappointing experience. I won't be returning to this location. Which is unfortunate because it's the closest but they always mess up something and don't properly train their staff!

Shout out to the gentleman (Sorry, I didn't get his name) and to Emily for going above and beyond…read moreto help me. After picking up my order at another location, I was given shoes with some defects. Being told by that particular location I could exchange at any other WSS, I went to Whittier. Was told that the original location shouldn't have given me the defective shoes. Emily went out of her way to call Customer Service. Unfortunately they were already closed. She continued to help me. Searched for a location local that had the same pair and size. I appreciate the help. Seriously though, WSS returns/exchanges should be able to be made in store even when you're ordering online and picking up at a store location. It's a major hassle printing a label, packaging the item and what not.